Excellent skills in consultative selling methods, techniques with strong negotiation and closing capabilities.
Proven ability to effectively manage and grow sales in a large geographic territory by building strategic relationships with key customers and industry thought leaders.
Well-developed communication skills; equally comfortable and credible operating at the C-level and with entry-level personnel.
Quickly develop rapport and effectively employ customer’s relationship management skills.
Increase sales revenues and profit margins by rapidly identifying customer goals and priorities. Develop and present compelling value propositions consistent with customer strategic direction.
Considerable technical depth can easily learn new products, and highly technical specifications.
• Territory & Account Management
• Customer Relationship Management
• Strategic/ Critical Thinking Skills
• Consultative Solution Selling
• Expanding Sales Opportunities
• Business Development
• Quality Assurance/Quality Control
• Time & Resource Management
• Presentation & Negotiation Skills
• Team Building & Leadership
1. NICOLE C. KNOPP
1025 Sappony Dr
330-248-3353
ncknopp@aol.com
Skill Summary:
Achieves tasks using strong sense of responsibility, while keeping emphasis on quality of work.
Demonstrates excellent communication, listening, and teamwork with customers, clients and co-workers.
Ability to articulate and document.
Detail oriented, organized, able to multi-task.
Employment
Polar Ice House October 2015- Present
Guest Services Director/Snack Bar Manager
• Plan, and coordinate all group events, birthday parties and fundraisers.
• Train and supervise all party hosts and hostesses and notify staff of all changes to schedules
and programs.
• Know and understand all programs offered at Polar Ice House locations as well as complete
enrollments and registrations.
• Understand monthly, quarterly and yearly budget expectations for parties, snack bar and public
skating and work to reach those goals.
• Supervise operation of snack bars as well order from vendors and maintain inventory while
staying within monthly budgets.
• General ice and zamboni maintenance.
Gander Mountain October 2015-present
Sales/Merchandising
• Customer service and merchandising in apparel.
Flying B Golf Course March 2013-September 2015 (Seasonal)
Pro Shop/Clubhouse Staff
• Customer service, sales, scheduling of events, inventory, and vendor contact for pricing and
ordering.
EmployTemps Staffing Dec. 2013-June 2015
Staffing Representative
• Worked in collaboration with business development leader to ensure the staffing needs of new
customers were met.
• Proven producer of placements for high profile clients in multi-million dollar accounting firm, insurance
agencies, doctor’s offices, and other businesses.
• Provide staffing services by prospecting and contacting potential qualified candidates for immediate job
openings in their field using cold calls and warm leads.
• Utilized multiple online job boards (Monster, Indeed, Craigslist etc.) to post employment openings.
• Fast paced inbound and outbound calls-approximately 60+ per day.
• Application processing and screening including extensive national and local background checks.
• I-9, WOTC, and payroll paperwork.
• Scheduling of pre-employment drug tests and client interviews.
• Data entry using Citrix and Microsoft Outlook.
Busy Beaver Building Centers Mar. 2010-June 2012/June 2014-May 2015
2. Sales/Special Orders/Inventory
• Knowledgeable in all aspects of catalog pricing; contacting of vendors for special orders and transfers;
as well as documenting and finalizing of paperwork.
• Conducted sales in all areas of building center (building materials, hardware, paint, plumbing, and
electrical),as well as custom/special orders.
• Inventory management, adjustments and merchandising.
• Data entry and updating using AS400 and Telzon.
• Established good rapport with customers and vendors through daily interactions with them.
PACE Program(Mahoning County Schools) Aug. 2012-Dec. 2013
Paraprofessional Educator
• Assisted teacher in classroom in the implementation of lessons for (SP)ED children on regular education
and special education learning objectives.
• Collaborated with teachers and co-workers, supervisors and parents to maintain a “partnership”
environment.
• Implemented and utilized Mahoning County Unlimited Classroom courses in Health and Music. (1st
year
for program)
• Taught self-help skills while focusing IEPs and benchmarks.
• Provided one on one instruction for students who needed help.
• Helped to maintain behavioral standards and order.
• Demonstrated acceptable social skills to students.
• Created a safe and comfortable atmosphere for optimal learning for children from age
10 to 18 years.
• Demonstrated patience and understanding while managing difficult children.
• Maintained children’s attention during group time by presenting material in a fun and exciting way.
Leonard Kirtz School June 2012- Aug.2012
One on One
• Individualized supervision for non-verbal child identified with Autism/PDD.
• Provided a safe/structured environment for optimal learning.
• Worked with student on basic social and cognitive development skills.
Jeremiah Bullfrogs Sports Bar Feb 2009-March 2010
Server/Bartender
Dona Vitos Italian Grill Jan 2004-
December 2008
Server/Bartender
Education
Kent State University, Kent, Ohio
Bachelor of Arts in General Studies May 2012
Honors Deans List 2011-2012