1. ATIF EJAZ QURESHI
E116/2 Street # 5 Peer Colony Walton, Lahore • atiblue@yahoo.com • 36665185, 0321-4773323
PROFESSIONAL PROFILE
Over 8 years experienced HR & SQ business partner who effectively delivers HR & Service Quality
solutions with an enthusiastic and positive work style in support of organizational goals.
Demonstrated expertise in the areas of Management, Employee Relations, Policy Development,
Recruitment, Training, HRIS, Regulatory Compliance, Compensation, Process Mapping, Service Quality,
Mystery Shopping Program, CSS, Complaint Management and Customer Services Solutions.
PROFESSIONAL EXPERIENCE
CURRENTLY WORKING AT BANKISLAMI PAKISTAN LTD. (EX – KASB BANK) AS ASSISTANT MANAGER HR &
SQ – CENTRAL & NORTH FROM APRIL 2014
• Responsible for the management of Recruitment related activities such as planning requirements in
different departments, managing Screening, short-listing, scheduling tests, Interviews, assessment
sessions and other inter-related recruitment procedures.
• Technical and Non- Technical Hiring including Branch Managers, Operation Managers, Personal
Bankers, Internal Audit, Trade Services, Administration Division, Universal Tellers, Relationship
Managers (Corporate, SME & MM), Customer Relationship Offers and Note Sorters.
• Management of Organizational Communication in reference to recruitment and Service initiatives
coordination with different segments and departments.
• To ensure adequate and relevant staffing profile through the recruitment of suitable, qualified and
competent employees to meet the company’s human resource requirements and obtain the right
number and type of people the organization needs.
• Worked on special Projects, Including head hunting and different training like preparing staff for
customer retention and complaint handling – Post Moratorium.
• Facilitate execution of all HR policies and programs at a business level in line with the bank’s HR
philosophy and strategy.
• Co-ordinate with the training division to develop and schedule training programs for the assigned
function/business.
• Conduct in-depth training needs analysis and identifies relevant Behavioral and technical training
programs.
• Supervising all SQ related initiatives in the Central & North regions.
• Couching and mentoring CROs, SQ professionals and HR associates working in Central & North
region.
SERVICE QUALITY PROFESSIONAL – CENTRAL & NORTH, KASB BANK LAHORE, SEP 2008 TO APRIL, 2014
• Development & Revision of SLAs, SMPs, ISMs and Process Flows.
• Conduct training for the implementation of the re-engineered processes and the new ISMs
developed.
…Continued…

2. ATIF EJAZ QURESHI
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Professional Experience Continued
• Timeliness & Accuracy in Monitoring of ISM’s and their reporting as per the target date.
• Conduct Monthly Quality analysis on ISMs and MSP results and report the findings by highlighting
the key performance improvements, areas of improvement and recommendations.
• New Policy & Product Implementation.
• Effective Implementation of SMP initiatives in the region (Quantitative results of ISM & MSP).
• Identify process improvement tasks pertaining to Branch Banking
• PIR reduction drive.
• Conduct training for the implementation of the re-engineered processes and the new ISMs
developed.
• Standardization of processes.
• Conducting Training Sessions.
• Facilitation of Process/Policy and New product Implementation.
ASSOCIATE RELATIONSHIP MANAGER, ROYAL BANK OF SCOTLAND (FORMALLY ABN AMRO), COMMERCIAL
AREA, DHA, LAHORE, FEBRUARY 2008 TO SEPTEMBER 2008.
• Responsible for proving services to all walk-in customers.
• Generating 3 million incremental deposits ever month.
• Responsible for selling of Treasure Plus (Bancassurance product) worth 100,000 every month.
• Attending and sharing the minutes of FOBO meetings.
• Responsible for maintaining and reporting of monthly service measures to BQ Dept.
• Responsible for training new staff about customer services and reporting of service measures.
• Responsible for the portfolio containing 500+ accounts.
ACCOUNTS DEVELOPMENT MANAGER, PEPSI COLA BOTTLERS (RIAZ BOTTLERS), INDUSTRIAL AREA, GULBERG
III, LAHORE, NOV.2006 TILL AUG.2007
• Lead business development and marketing efforts, which expanded the customer base and
introduced products in assigned territory.
• Developing sales plans to achieve the targets set by management and motivating sales team through
rapid tracking and couching.
• Managing, developing relationship and liaising among company and Key Accounts and Key Markets.
• Manage and lead teams to significant results
• Analytical and reporting skills
• Providing leadership to the sales team.
• Constant geographic and psycho-graphic analysis of assigned territory.
• Maximizing any opportunity provided by the company or market.
• Execution of sales and company policies in the market and the sales team.
• Retaining existing accounts and developing new accounts.
•Cultivate positive and enduring relationship with customers.
• Handling Client Relationship Management functions, which included promoting enduring
relationships with diverse clientele.
• Responsible for assets placement.
• Initiating and leading all the branding take place in the assigned territory.

3. ATIF EJAZ QURESHI
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TRAININGS
Completed certified courses:
Course Name: Excellence in Customer Service
Trainer Name: Mr. Clifford Lucas
Course Duration: 02 Days
Course Name: Managerial Competencies Tool Kit
Trainer Name: Mr. Ramiz Allah Wala
Course Duration: 02 Days
Course Name: Service & Sales training program
Course Duration: 10 Days
Course Name: NJI Life Bancassurance Products
Course included training on new Banca product of NJI Life.
SKILLS AND QUALIFICATIONS
 Strategic Planning and Implementation
 Employee Relations
 Training and Employee Development
 Recruitment and Staffing
 HRIS Technology
 Organizational Development and Change
 Service Quality
 Customer Service Solutions
 Internal and External Service Measures
 Process Mapping and Process Re-engineering
 Proficient in MS Office Suite (Outlook, PowerPoint, Excel, Word) and Visio
EDUCATION
Masters in Business Administration (Marketing) • IMS – Pak Aims • 2006
B.A (Economics & Journalism) • Punjab University • 2003
INTERESTS
Cricket, Traveling, Music and Movies.