This document provides a summary of Girish Daramoni's professional experience and qualifications. He has over 12 years of experience in automotive engineering and customer service roles. His most recent role was as an Area Manager at Mahindra & Mahindra, where he improved customer satisfaction scores, reduced warranty issues, and developed dealers' service capabilities. He also held roles at Bajaj Auto, Honda Motorcycles, and an e-learning company developing automotive training content.

1. GIRISH DARAMONI. Mobile. No: +91-9000489000.
E-Mail: girishdaramoni@gmail.com Residence No: +91-40-24383339.
“I am not visiting your Workshop daily, Treat me well!!
------------ Customer.
Ardent believer of customer voice, with a strategy to align the mission of the organization and to bring about a sustained
achievement of business objectives and profitable customer relationships.
Summary of Experience:
B.E in AUTOMOBILE Engineering with over 12+ years of varied experiences. Execution pro with result oriented approached.
Extremely productive in a high volume and high stressed environment with an openness to new ideas.
• Domestic & International After
sales Exposure
• Execution Mind set / Business
Development
• People Management
• Quality Assurance • Capability Building • Kaizen / Kanban
• Content Management,
Technical Writing
• Channel Development • Concern resolution / Identifying
the RCA
• Strategic Business Orientation /
Business Analytics
• Leadership Sustainability (Cost
vs Benefit/Frugal Mind-set)
• Adaptability & Digital Initiatives
PROFESSIONAL EXPERIENCE:
Mahindra & Mahindra Pvt Ltd
Designation: Area Manager (Customer Care Manager, Telangana & Andhra Pradesh)
Responsibilities:
• Dealer business development, Manpower capability building, Customer Satisfaction, CSI, Service Quality, Channel strategy,
OJT’s, & Repeat Job Analysis. Adherence to Service Promise, accelerate Crusade readiness for the personal dealerships for
the assigned stipulated area.
• New product launch readiness, Fleet & corporate focus, Reduction of Goodwill & Warranty Rejections, Resolution of legal
cases through appropriate negotiations.
• Support in digital initiatives like WYH registration for customers as to improve their contact ability for their effective
business retention from time to time.
• Initiated Daily Work Management at dealerships, Customer Retention, QWIK Productivity, Coordinate with Service strategy
for implementation various projects (MAP, Bodyshop Basic 10 – From Safety & Production perspective). Green dealership
certification through sustainability.
• Ensure and review the exclusive redemptions for premium customers by the dealership to enhance service experience
through Purple Club initiatives.
• Customer concern management, reduce dealer handling concerns.
Key Achievements:
• Awarded as best dealer for Business Vitals for the year F 14, F 15 & would be consistent for Fy 16 too at all the locations
handled till date.
• Increased Bodyshop business by 8%, Capacity Utilization by 38% (From 67% to 108%) thus improving dealer profitability
by 19.8%.
• Created a Risator factory for all the dealers handled till date (JDP Locations), Generated 1st
Gold Risator for the state with
2 All India Ranks (1st
Rank, twice). Subsequently showing a career path coordinating with the dealer HR at all the
dealership thus reducing attrition.
• CSI Score improved by 49 points in FY 14 at Vizag JDP location making it a bench mark to the nation.
• Consistent in Parts achievement, Shield, RSA & VAS services since 2.9 years for all the dealers handled, with an
achievement of 118%, 222% & 134% respectively, however still believing to deliver more to the potential available.
• Resurrected the dealer (VVC Motors) from its collapse and ensured perennial service business for M&M thus delivering
crusade.
• Delivered 1st
Compact QWIK for Telangana & Andhra Pradesh, setting a benchmark to the nation thus improving the
brand image of Mahindra in the states. Subsequently added 1 more thus benchmarking the former as a fastest QWIK of
the nation to crack breakeven thus acting as a case study not only for the state but also for the nation.
• Best concern management since 2 years with 0 temporary closures. Groomed the dealers as to generate more delights
than concerns. Built trust among the dealers and injected profound respect towards the brand.
• Initiated sales referrals from service by displaying new focus models in service thus contributing conversions and cold
enquires.

2. • Recognized and Rewarded for execution excellence by Zonal Head in the south CCM meet.
• Kicked in confidence in the dealer team and ensured national representation of the dealer. VVC awarded the Turnaround
performance award for F 15 at Mahindra dealer summit.
• Kicked an idea of dealer academy (Rising Buds) forming a second line of manpower at dealerships to counter attrition
and maintain business consistency.
• Apart from aforesaid achievements, acted as a Pilot in driving various critical functions of the AO.
 Increased the overall satisfaction of the customer service experience (T2B) of the AO score by 8% (From an
average of 67% to 73%).
 Reduced dissatisfaction ratings of the customers by 67% (From an average of 15% to 9%)
 Brand custodian of Rexton, TUV 3OO & KUV 1OO (Launch readiness, Training & after sales support).
 Instrumental in Piloting, Strategizing & Correcting the QWIK drive (Express Service) at 6 locations across the state
coordinating with the fellow CCM’s thus boosting the bay productivity from 1.7 to 3.2 in a span of 9 months.
Bajaj Auto Pvt Ltd.
Designation: Asst Manager (International Operations)
Role: Country Manager (Export Customer Service – Latin America)
Responsibilities:
• Liaise with Manufacturing/Quality departments / R&D / Other plant teams for speedy product concern resolution,
Support overseas channel partners for their technical queries/concerns.
• Analyze and evaluate warranty & also generate the report of unpacking to the plant coordinating with the distributor.
Reduced warranty rejections & Package claims by 3 times.
• Coordinate and negotiate with the authorities of the country for any enforcement of Laws related to emission norms,
Homologation etc (off course with the help of the Distributor).
• Plan service promotions/campaigns to enhance brand equity.
• Channel management, Training & Network expansions.
• Negotiate and convince the distributor for model rationalization with the help of technical service group.
• Conduct “CUFT” and generate the reports to R&D for further modifications if needed from customer usage
perspective.
• Responsible for the Service improvement of the Distributor (Service planning, Training, Analyzing field failures, Parts
planning and Parts target achievement).
Honda Motorcycles & Scooters India Pvt Ltd.
Designation: Senior Executive
Role: Zonal Manager (Karnataka, Customer Service)
Responsibilities:
• Analyzing, devising and executing strategies for Service Planning, Service Business growth, brand building, CSI,
Channel development & Green Dealer Certification.
• Explore Potential of new business through after sales by identifying and encouraging the retailers, Stockiest for
Genuine Parts promotion (Incl of Accessories Promotion)
• Monitor the Service Absorption ratio of the dealers and create a necessary counter measure to ensure dealer
profitability.
• Schedule training by co-coordinating with training department for all the levels of dealer staff, thus enhancing the skill
matrix of the dealer. Schedule OJT’s during genba visits deploying PDCA approach
• Reduce customer complaints & negotiate with the customers for settling the legal cases.
• Was a core member in BPR (A re-engineering project mainly to improve dealer business standards).
Key Achievements:
• Improved the BCSI score from 4th
Position to 1st
position in the Zone.
• Introduced express service by Assembly line method across 2 dealerships to reduce TAT for schedule maintenance.
Subsequently introduced 1B 2Tech methodology in 65% of the dealerships across the state.
• Improved channel capacity by adding 138 bike lifts (From 474 to 612, a change of 23%) through primary, secondary
networks
• Injected additionally 9 frugal dealer service points to the system to enhance the reach quality at remote locations.
Adayana Learning Solutions Pvt-Ltd.

3. Adayana is a learning services group. Our learning services are provided to specific vertical markets: Food, Agriculture & Life
Sciences; Automotive Services; Defense; and Knowledge Process Outsourcing. We design and develop custom content e-Learning
courseware or classroom-based courses, with a vertical market focus, having a physical presence in both Indian and U.S markets.
Designation: Content Specialist (Automotive).
Responsibilities:
• To provide various support functions to Subject Matter Experts/Instructors. (Archiving, providing courseware
development process guidance, interpretation and application of courseware specifications, and assistance etc.)
• Identify, define, document, and refine the courseware production processes, Provide direction to Vendors for
courseware production steps flowing into the process.
• Develops storyboards, lesson sequences, content and graphics concepts that are aligned with the project Work with
graphical experts to produce final lessons that are ready for delivery.
• To interact with the client to clarify content related issues, Learner Analysis, Training Need Analysis.
• To evaluate the effectiveness of training programs by developing pre and post assessment tools.
• Conduct video shoot for the media reference for producing the content.
• Reviewing Scripts, Media pieces, Audio files for technical accuracy and appropriateness of instructional approach. My
reviews are from both a product perspective and from the content perspective.
Key Achievements:
• Interacted with the core team of Worlds second largest truck manufacturer Volvo Eicher Commercial Vehicles
India Ltd and triggered a business proposal for the Company.
• Interacted with the core team of the Eicher Motors Ltd for developing an online competency tool (MLE).
• Increased the number hours of production form 15 to 20 hours per month.
Beyond this, I have at times been called upon to “help” out with other projects; including clarifying and interpreting clients’
comments, identifying bugs, scoping content, instructional designing and also in business development activities.
Pratul Honda (Designation - AGM Service) &
Autofin Honda LTD (Designation - Service Manager).
India’s one of the largest authorized service stations in south rendering service for Honda motorcycles.
RESPOSIBILITIES:
Includes planning, Channel expansion, Capacity Utilization, Productivity, Training, Business development, Warranty Management,
Dealer Evaluation from Manufacturers perspective, timely product feedback to the company through HTR’s.
Key Achievements:
• First to start 5 point Safety Service program in Two Wheelers.
• Established production standards of efficiency, with minimum wastages and maximum utilization of resources
(machines, raw material, and manpower).
• Enhanced the dealership performance by 17.6%.
• Deployed a calculator to boost & track Labour revenue (Deployed Load Analyser)
• Deployed OJT thus reducing the complaints by 33.6%.
• Selected as a sub instructor for HMSI (Honda Motorcycles and Scooters India Pvt Ltd).
• Merit of being rated as the best instructor in entire training by Honda Team (HMSI).
• Increased the labour revenue by 71.14%.
• Reduced customer complaints from 2% to 0.7%.
• Achieved an all-time record in reaching as high as 8.0.0lakhs/month (excluding the counter sales) in the sale of the
spare parts.
• Increased the production by 50%.
Ashok Leyland – Ltd, India.
Designation: GET (Quality Assurance Engineer).
Privately held Automotive MNC that supplies a complete assembly of Hubs, Clutch housings, gearboxes, Axle casings, Differentials,
etc, to leading automotive manufacturers such as Axle tech (Meritor), Carraro, New Holland, and Tata.
RESPONSIBILITIES:
As a QA inspectons, application allows to maintain orders, view fulfillment information, and review modify the reserved
orders. Customer orders are entered manually and the eligibility is determined, then after inventory is allocated to the
orders.
• Carried out Quality Inspections and documented inspections on components before dispatching. Checked for proper
assembly/ installation, functional, operational, dimensional, and tolerance conformity with design parameters. Vendor
coordination for meeting the supply chain
• Completed QA actions like, Investigate in systematic way to identify and eliminate issues causing most common rejections.
• Inspected jigs, tools, and calibrated equipment to set up requirements.

4. Key Achievements:
Project #1 Cost reduction of M/S ALL Front hubs (Part no: F1828422).
Title : Elimination of proof machining
Org : ASHOK LEYLAND LTD.
Description: Initially Rs 15.0 Lakhs /annum are being spent for proof machining of this item. Team studied the process and came to
a conclusion by tightening the process, thus the process of proof machining was eliminated.
Improvement seen in many areas and the above project given us recurring savings of Rs. 15.0 lakhs /annum, besides this spare
capacity of 3 shifts created.
Education:
Bachelor’s Degree (1999 – 2003): BE (Automobile Engineering) from VTU (Vishveshwariah Technological University Belgaum)
PUC (1996 – 1998): Board of Intermediate education Hyderabad from Ratna Jr College, Hyderabad
SSC (1996): All Saints High School, Hyderabad.
Personal Details:
DOB: 11-01-1981.
Marital Status: Married.
Languages Known: Telugu, Hindi, Kannada, English, & German (Basic Level).
Hobbies: Playing Tabla, Playing Football, Traveling, Listening to music.
Should your Establishment need a self-motivated individual, request for a round of discussion as to discuss
that how I would be benefiting your organization in this regard.
Regards,
(GIRISH DARAMONI)