Vikas Chaturvedi is seeking a position in aftermarket service and customer care with over 17 years of experience. He has worked for several companies in roles like service operations manager, customer support manager, and senior engineer. Vikas has expertise in vehicles like dumpers, generators, trailers, and buses. He is skilled in workshop equipment, communication, and has technical knowledge of automobiles. Vikas holds a BE in Mechanical Engineering and has undergone various trainings. He is looking for a role where he can utilize his experience in service, customer care, MIS, training and technical support.

1. Vikas Chaturvedi
Flat no. F-2/210 SEC 16 GROUND FLOOR ROHINI
DELHI -110089
Mob: +91 8506070761,8750067111,9871102601
e-mail: chaturvedivikas21@gmail.com ; vikasvikasindia@yahoo.com
Offering over 17 years’ experience in After market service and Customer Care,
MIS and Training.
Service
⇒ Achieve and Review Targets - Service Business Parameters
⇒ Ensure proper Workshop Performance and Management
⇒ Manage CSI perquisites at Channels
⇒ Fleet management
⇒ Settle Dealer Claims and Tracking
⇒ Report and Track Customer Complain Resolution
⇒ Organize and Review Service Promotion Activities
⇒ Track and improve BMTAT & DRFT status
⇒ Report Product Feedbacks and follow up
⇒ Diagnosis and Aiding Fault Finding and Troubleshooting
⇒ Administration
⇒ Customer care
⇒ Planning, co-ordination with company
⇒ Human resources
⇒ MIS report profitability, audits
SKILLS
Having expertise in handling Dumpers, DG Set, and Trailers & Buses with latest
international Technologies.
Having good knowledge of workshop / road construction equipments like
riveting machine, degreasers, pneumatic machine, hydraulic equipment,
Rammers, Power trowels, Vibrators, Rollers etc.
Posses good communication skill, interpersonal skill, good selling skills,
convincing ability, god knowledge of automobile working principles,

2. WORK EXPERIENCE
⇒ AB GRAIN SPIRITS PVT LTD (ADIE BROSWON CORPORATION) ,
CLUSTER BUSES - SERVICE OPERATION, DELHI HEAD TECHNICAL
Jan 13 to cont.
⇒ TATA MOTORS LTD., DTC- SERVICE OPERATIONS , DELHI
CUSTOMER SUPPORT MANAGER Nov 09 to Jan 13
⇒ Cummins India ltd at Cummins auto service ltd, Sept.-06 to Nov 09
SERVICE ENGINEER
⇒ INDIAN INFRASTRUCTURE EQUIPMENT LIMITED , Jul 03 to Sept 06
GURGAON.
Senior Engineer -Operations
⇒ VOLVO INDIA LIMITED - GURGAON Apr 98 to Jun 03
Site in -charge - After Market Service Operation
⇒ RSRTC-ALWAR Mar 97 to Feb 98
APPRENTICESHIP
JOB RESPONSIBILES
• Fault finding, diagnosis & rectification of defects.
• Ensure Quality check of vehicle.
• Ensure Service schedule management.
• Carry out all kinds of repair works (major & minor) on Engine, electrical
system, transmission, brakes, axles, steering, suspension, wheels & hubs.
• Providing service solution in case of non availability of parts to ensure
that the vehicle is on road.
• Reporting technical & quality problems.
• Updating & maintenance of service literature/binders.
• Attend vehicle if any field service tips on it.
• Get the work done at time.
• Distribution of job & close monitoring.
• Handling a team of technicians.
• Ensure for emergency / odd hours support for the customers during
highway / site breakdown which ensures the vehicle is on road at the
shortest time.

3. • Float parts management
• Special tools management.
• Educating/giving tips to customers drivers about good driving habits so
that maximum fuel efficiency achieved & vehicle break down are avoided.
• Opening & closing Job cards, time recording, service agreement
claims/warranty claims handling, MIS report preparing.
• Workshop admin. Handling and documentation.
• Loss and profit report with phy. Stock (store) tally monthly.
• AMC Handling with profitability cost centre
• Handling AMC Govt Project ie-DTC,GMDC,RSMM
QUALIFICATIONS
BE Mechanical from Delhi Institute of Management & Engineering studies Delhi
in the year 2010-2013 with Ist Div.
Graduate Diploma in Mechanical Engineering from Asian Institute of
management & Technology Delhi in the year 2007-2010. With Ist Div.
Apprenticeship done from R.S.R.T.C. Alwar with Ist div. in the year 97-98.
ITI in Automobile from Technical board of education Jodhpur at Govt. Institute
Alwar Rajasthan in the year 93-95 with 1st div.
SSC (10+2) Passed from Rajasthan board of education with 55 % marks from
govt sr.sec school Alwar (Rajasthan). in the year 91-92.
COMPUTOR SKILLS
Knowledge of MS OFFICE, WORD, EXCEL, INTERNET, POWER PONIT.
Software –Cruse ,SAP, AGN,DMS,CRM
WORKING STYLE
Actively participate as a team for achievement of company’s targets & believe in
incremental changes.
TRAINING UNDERGONE
Basic electrical & electronics.
Brake & steering.
Vcads pro a Volvo unique slf diagnostic program
Hands on training on 12 liters engines.

4. Warranty handling & warranty policy.
Low floor bus -HCBS Product training
Insite software self diagnostic program
ADDITIONAL
Training the technician for Quality of job & how to use special tools.
Educating the fleet owners for getting more output from the vehicle.
Educating drivers for good driving habits & for daily checks of the vehicle.
PERSONAL INFORMATION
Marital status : Married
Nationality : Indian
Date of Birth : 30th November 1976
Passport No. : A 7180513
LANGUAGES KNOWN
To speak: English, Hindi, and To Read & Write: English, Hindi.
PERMANENT ADDRESS
Flat no. F-2/210 SEC 16 GF FLOOR ROHINI
DELHI -110089
Personal & professional Assets:
I offer my employer a high level of energy enthusiasm, experience with
a wide variety of peoples back ground in service, good technical knowledge of
the Automobile & understating its working & principles, a sense of commitment
to my employer and the ability to discern & respond to the needs of customer.
My education & first hand experience have honed
my skills & prepared to give a significant contribution to the organization. I
would of course be eager to learn to adopt my self to the environment.
Place: Delhi Vikas Chaturvedi