The document discusses how an agile organization called UnitingCare Queensland integrates formal and informal learning. It has over 3000 employees and 9000 volunteers working across 238 sites. The organization focuses on rapidly adapting to changes, innovating in the market, viewing work as an activity not a place, focusing on performance over presenteeism, and valuing people over property. It destroys silos between departments and provides both formal learning opportunities like facilitated training and informal opportunities like communities of practice and coaching. It has one integrated learning solution that produces results for all levels of the organization and allows rapid development of critical programs through agile methodologies with continuous feedback, creating business satisfaction and return on investment.