The document discusses Lean Six Sigma and how it can be applied for process improvement. It describes Lean Six Sigma as focusing on eliminating waste and reducing variation. Three alternative formats are presented for process improvement projects: consulting and problem solving using DMAIC methodology, hands-on training and consulting using DMAIC, and a blended learning approach combining e-learning and on-site instruction. Overall objectives are to analyze data, apply improvement tools and methodology, and establish continuous improvement systems.

1. Lean Six Sigma
For
Higher Education
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Norma Simons
Performance Innovation LLC
norma@performance-innovation.com
www.performance-innovation.com

2. About Performance Innovation
The core training and consulting work of Performance Innovation is led by a
team of seasoned experts. We apply an innovative approach that is based on
aligning our training to your unique processes and industry best practices.
Our strengths in application of state of the art training and business
operating system metrics are multiplied by knowledge of our team members
in a wide range of industry segments.
Our aim is to work side-by-side with our clients to create an essential change,
then to leave you with the skills and tools to continuously strengthen and
improve on the achievements over time.
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3. Lean and Six Sigma
Lean and Six Sigma are complementary in nature and, if
performed properly, represent a long-term business initiative
that can produce unprecedented results.
1. Lean focuses on eliminating
non-value added steps and
activities in a process
1. Six Sigma focuses on reducing
variation from the remaining
value-added steps
2. Lean makes sure we are
working on the right activities
2. Six Sigma makes sure we are
doing the right things right the
very first time
3. Lean defines and establishes
the value flow as pulled by the
customer
3. Six Sigma makes the value flow
smoothly without interruption
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4. Lean Six Sigma Not Just for
Manufacturing
“Service operations now comprise more than
80% of the GDP in the United States….Even
within manufacturing companies, its common to
have only 20% of product prices driven by direct
manufacturing labor- the other 80% comes from
the costs designed into the product or costs
associated with support functions”
Michael George, Lean Six Sigma for Service
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5. Objectives of Performance Improvement
Modules
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6. Alternative Formats
1. Consulting and Problem Solving
The consulting team will work in conjunction with
several on-site groups using the DMAIC model to
resolve the problem
2. Hands-on Training and Consulting
The consulting team will provide on-site training,
consulting and coaching around the problem
3. Blended Learning
A team of individuals will learning the concepts of
Lean Six Sigma using e-learning, webinars, on-site
instruction and coaching.
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7. Consulting and Problem Solving
The work of the consulting team will focus on solving the problem with
support from internal staff. The team will use the tools of Lean Six Sigma and
follow the methodology of Define Measure Analyze, Improve, Control
(DMAIC) to resolve the issue.
Before the start of the project the team will discuss and agree on
measureable deliverables.
At the end of each phase of the project, the consulting team will present a
documented report to management.
The consulting team will be responsible for training personnel at the
conclusion of the project and establish systems that can sustain the
improvement.
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8. Hands-on Training & Consulting
This option will involve:
•Problem Selection ( understanding the scope of the
problem)
•Establishing a training schedule (1 or 2 days per
month).
•Providing training as outlined
•Hands-on consulting and coaching around the project
using the DMAIC model
•Phase reviews
•Sign-off
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9. Program Outline
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Project Selection
Day 1: Introduction & Define
Day 2-3: Define & Measure
Day 4: Measure
Day 5: Analyze
Day 6: Improve
Day 7: Control
Day 8: Presentation
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10. Overall Course Objectives
• Discuss the overall concepts of Lean Six Sigma
• Develop method for selecting appropriate
projects
• Analyze data to make decisions
• Apply the DMAIC process to action projects
• Utilize tools for process improvement and process
design
• Develop a methodology for continuous
improvement
• Develop a format for documenting continuous
improvement, process and project results
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11. Lean Six Sigma Program Summary
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12. Blended Learning
• Innovative way to present training material
• High quality e-Learning content
– Uses class time to focus on critical “hands-on”
learning areas
– Safe environment where students can try-out
skills
– Class time used for coaching, mentoring and
teaching custom content
– Information presented in portions with time to
absorb the ideas
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13. Components of the Blended
Learning Solution
Each component can be customized depending on the
industry and the organization
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14. Blend the e-Modules with ‘Live’ Classes
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15. Sample of e-Learning Portal
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16. LSS Executive Example Training Plan
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17. LSS Project Team (Green Belt) DRAFT Training Plan
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18. Quality Tools Online
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19. Contact Information
For more information contact:
Norma Simons
Performance Innovation LLC
norma@performance-innovation.com
800 682 6640
© Performance Innovation