This document discusses implementing Lean in service industries and ensuring sustainability. It compares hierarchical and self-governing models of Lean rollout. The self-governing model, which focuses on employee engagement and a "learning by doing" methodology, leads to the best opportunity for sustainability.
This presentation provides an exective overview of how to plan and implement lean improvements in manufacturing. It identifies and discusses the seven elements considered critical to lean implementation success.
Disciplined Agile Outsourcing: Making it work for both the customer and the s...Scott W. Ambler
Outsourcing projects suffer from two significant yet easily addressed problems. First, the customer’s instincts for how to run an outsourced project are more likely to hurt rather than help them. Second, service providers (SPs) prove to be little more than order takers that don’t have the courage to negotiate a winning strategy. The Disciplined Agile Delivery (DAD) process decision framework provides the foundation needed to succeed at “agile offshoring” by addressing the needs of both the customer and the SP. DAD is a goal-driven, hybrid agile, full delivery methodology that is enterprise aware and scalable. DAD provides a foundation from which you can tailor a viable strategy for disciplined agile outsourcing. This presentation explores strategies for effectively initiating and governing an outsourced IT delivery project in an agile manner. Outsourcing introduces a collection of risks that can be uniquely addressed with a disciplined agile strategy.
During this presentation you will learn:
• What the Disciplined Agile Delivery (DAD) framework is.
• The risks associated with outsourcing.
• Disciplined agile outsourcing from the point of view of the customer.
• Disciplined agile outsourcing from the point of view of the service provider.
• What you need to do to succeed at disciplined agile outsourcing.
• Industry statistics regarding agile outsourcing in practice
• Criteria to determine if you’re ready for outsourcing IT delivery projects.
Who we are and what we can do for your company.
We believe that prosperity must include company and workers.
We face every challenge with the right thinking and tool: Lean Six Sigma, simulation, design of experiments, change management, training.
Change Management processes typically provides a system of planning, scheduling, implementing, and tracking changes that need to be completed within an organization
“Ensure that standardized methods and techniques are used for efficient and prompt handling of all changes in order to prevent change-related incidents”.
While the agile community still has difficulty in acknowledging the need for project managers, the fact is that large, complex organizations on an evolutionary path to a more modern solutions delivery paradigm can reap tremendous benefit from the continued services of seasoned project managers.
Daniel Gagnon`s presentation examines some of the ways in which PMs can evolve towards servant leadership and remain relevant in an increasingly agile organizational context.
This presentation shows how to start continuous improvement / process improvement in a structured manner. It provides a step-by-step approach, including an overview of training sessions offered.
This presentation provides an exective overview of how to plan and implement lean improvements in manufacturing. It identifies and discusses the seven elements considered critical to lean implementation success.
Disciplined Agile Outsourcing: Making it work for both the customer and the s...Scott W. Ambler
Outsourcing projects suffer from two significant yet easily addressed problems. First, the customer’s instincts for how to run an outsourced project are more likely to hurt rather than help them. Second, service providers (SPs) prove to be little more than order takers that don’t have the courage to negotiate a winning strategy. The Disciplined Agile Delivery (DAD) process decision framework provides the foundation needed to succeed at “agile offshoring” by addressing the needs of both the customer and the SP. DAD is a goal-driven, hybrid agile, full delivery methodology that is enterprise aware and scalable. DAD provides a foundation from which you can tailor a viable strategy for disciplined agile outsourcing. This presentation explores strategies for effectively initiating and governing an outsourced IT delivery project in an agile manner. Outsourcing introduces a collection of risks that can be uniquely addressed with a disciplined agile strategy.
During this presentation you will learn:
• What the Disciplined Agile Delivery (DAD) framework is.
• The risks associated with outsourcing.
• Disciplined agile outsourcing from the point of view of the customer.
• Disciplined agile outsourcing from the point of view of the service provider.
• What you need to do to succeed at disciplined agile outsourcing.
• Industry statistics regarding agile outsourcing in practice
• Criteria to determine if you’re ready for outsourcing IT delivery projects.
Who we are and what we can do for your company.
We believe that prosperity must include company and workers.
We face every challenge with the right thinking and tool: Lean Six Sigma, simulation, design of experiments, change management, training.
Change Management processes typically provides a system of planning, scheduling, implementing, and tracking changes that need to be completed within an organization
“Ensure that standardized methods and techniques are used for efficient and prompt handling of all changes in order to prevent change-related incidents”.
While the agile community still has difficulty in acknowledging the need for project managers, the fact is that large, complex organizations on an evolutionary path to a more modern solutions delivery paradigm can reap tremendous benefit from the continued services of seasoned project managers.
Daniel Gagnon`s presentation examines some of the ways in which PMs can evolve towards servant leadership and remain relevant in an increasingly agile organizational context.
This presentation shows how to start continuous improvement / process improvement in a structured manner. It provides a step-by-step approach, including an overview of training sessions offered.
The Foundations of Business Agility - Shane Hastie - AgileNZ 2017AgileNZ Conference
In the 21st century, organisations need to put the customer in the centre of our focus, shed outdated ways of thinking, embrace an Agile mindset, incorporate new ways of working and leverage the pace of change for competitive advantage.
About Shane Hastie:
Shane joined ICAgile in 2017 as the Director of Agile Learning Programs. He oversees the strategic direction and expansion of ICAgile’s learning programmes, including maintaining and extending ICAgile’s learning objectives, providing thought leadership and collaborating with industry experts, and supporting the larger ICAgile community which includes more than 90 member organisations and over 60,000 ICAgile certification holders.
Over the last 30+ years, Shane has been a practitioner and leader of developers, testers, trainers, project managers and business analysts, helping teams to deliver results that align with overall business objectives. Before joining ICAgile, he spent 15 years as a professional trainer, coach and consultant specialising in Agile practices, business analysis, project management, requirements, testing and methodologies for SoftEd in Australia, New Zealand and around the world.
He has worked with large and small organisations, from individual teams to large transformations all around the world. He draws on over 30 years of practical experience across all levels of Information Technology and software intensive product development.
Shane is a former director of the Agile Alliance and is the founding Chair of Agile Alliance New Zealand. He leads the Culture and Methods editorial team for InfoQ.com.
Please explore the presentation below for more detail, or reach out to one of the key contacts if you’d like to discuss how Venture Path could help your organisation innovate and grow.
A ‘Continuous Improvement culture’ is one where both leaders and front line workers constantly drive for improvement, which will be evident from the ‘work habits’
Organisational principles for digital collaboration - keynote at Enterprise 2...David Terrar
Explaining the current digital landscape as the Digital Enterprise Wave, ride it or go under. Stop thinking business as usual. Start thinking digitally - design thinking, business model innovation, digital inside and out. Any org structure will work, but you need to change the culture, empower your people and encourage the right behaviours. Then some recommendations of how to do it, where and how to start.
One of the greatest challenges organisations face today is to continuously evolve their products and services and the processes that underpin them. The emergence of digital tools and methodologies for unlocking operational efficiency and elevating the customer experience has radically changed the steps we need to take to achieve operational excellence.
A fresh approach to improvement is needed. For many organisations the goal is the same: enabling agility, designing better and faster processes and uplifting the customer experience. However, legacy operating models, customary ways of working and siloed approaches to operational improvement often act as a barrier. Put simply, existing methods need to evolve.
As the business landscape shifts, it’s imperative that organisations adopt an enduring, integrated and future-proofed approach to operational improvement which becomes part of ‘the way we do things around here’.
Unintegrated approaches: It’s not uncommon to see a disconnect between teams that work across the same end-to-end value stream, with one group identifying automation processes using technologies such as Robotic Process Automation and Artificial Intelligence, others redesigning processes using lean tools and techniques to remove rework and waste, and separate teams using workflow tools to digitise manual work. Each of these examples presents a lever that can be pulled to uplift operational performance, but addressing them together provides the most powerful recipe for maximising customer value.
Overview and explanation of the 12 Principles contained in the Agile Manifesto.
For more - and a complete implementation of Agile for $1.90 - go to Agile201.com.
Change management in a project environment webinar
Monday 5 December 2022
APM Enabling Change Specific Interest Group
Presented by:
David Appleyard and Mark Vincent
The link to the write up page and resources of this webinar:
https://www.apm.org.uk/news/change-management-in-a-project-environment-webinar/
Content description:
An introduction to change management principles, covering the relationship between project and change management and providing advice on how to apply change management in practice.
What do we mean by change management and how does this fit into a project context?
This session presented on Monday 5 December discussed the various elements of managing change within the context of a project environment.
During the session we covered how change impacts both individuals and organisations and introduce some of the tools and techniques that can make changes successful and sustainable.
This session was aimed at an audience seeking to learn more about how to manage change and we hope that this session will share both best practices and pitfalls to avoid.
The session was presented by experienced change and project management professionals.
The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/
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Attending a job Interview for B1 and B2 Englsih learnersErika906060
It is a sample of an interview for a business english class for pre-intermediate and intermediate english students with emphasis on the speking ability.
Kseniya Leshchenko: Shared development support service model as the way to ma...Lviv Startup Club
Kseniya Leshchenko: Shared development support service model as the way to make small projects with small budgets profitable for the company (UA)
Kyiv PMDay 2024 Summer
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Unveiling the Secrets How Does Generative AI Work.pdfSam H
At its core, generative artificial intelligence relies on the concept of generative models, which serve as engines that churn out entirely new data resembling their training data. It is like a sculptor who has studied so many forms found in nature and then uses this knowledge to create sculptures from his imagination that have never been seen before anywhere else. If taken to cyberspace, gans work almost the same way.
LA HUG - Video Testimonials with Chynna Morgan - June 2024Lital Barkan
Have you ever heard that user-generated content or video testimonials can take your brand to the next level? We will explore how you can effectively use video testimonials to leverage and boost your sales, content strategy, and increase your CRM data.🤯
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Memorandum Of Association Constitution of Company.pptseri bangash
www.seribangash.com
A Memorandum of Association (MOA) is a legal document that outlines the fundamental principles and objectives upon which a company operates. It serves as the company's charter or constitution and defines the scope of its activities. Here's a detailed note on the MOA:
Contents of Memorandum of Association:
Name Clause: This clause states the name of the company, which should end with words like "Limited" or "Ltd." for a public limited company and "Private Limited" or "Pvt. Ltd." for a private limited company.
https://seribangash.com/article-of-association-is-legal-doc-of-company/
Registered Office Clause: It specifies the location where the company's registered office is situated. This office is where all official communications and notices are sent.
Objective Clause: This clause delineates the main objectives for which the company is formed. It's important to define these objectives clearly, as the company cannot undertake activities beyond those mentioned in this clause.
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Liability Clause: It outlines the extent of liability of the company's members. In the case of companies limited by shares, the liability of members is limited to the amount unpaid on their shares. For companies limited by guarantee, members' liability is limited to the amount they undertake to contribute if the company is wound up.
https://seribangash.com/promotors-is-person-conceived-formation-company/
Capital Clause: This clause specifies the authorized capital of the company, i.e., the maximum amount of share capital the company is authorized to issue. It also mentions the division of this capital into shares and their respective nominal value.
Association Clause: It simply states that the subscribers wish to form a company and agree to become members of it, in accordance with the terms of the MOA.
Importance of Memorandum of Association:
Legal Requirement: The MOA is a legal requirement for the formation of a company. It must be filed with the Registrar of Companies during the incorporation process.
Constitutional Document: It serves as the company's constitutional document, defining its scope, powers, and limitations.
Protection of Members: It protects the interests of the company's members by clearly defining the objectives and limiting their liability.
External Communication: It provides clarity to external parties, such as investors, creditors, and regulatory authorities, regarding the company's objectives and powers.
https://seribangash.com/difference-public-and-private-company-law/
Binding Authority: The company and its members are bound by the provisions of the MOA. Any action taken beyond its scope may be considered ultra vires (beyond the powers) of the company and therefore void.
Amendment of MOA:
While the MOA lays down the company's fundamental principles, it is not entirely immutable. It can be amended, but only under specific circumstances and in compliance with legal procedures. Amendments typically require shareholder
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RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...BBPMedia1
Grote partijen zijn al een tijdje onderweg met retail media. Ondertussen worden in dit domein ook de kansen zichtbaar voor andere spelers in de markt. Maar met die kansen ontstaan ook vragen: Zelf retail media worden of erop adverteren? In welke fase van de funnel past het en hoe integreer je het in een mediaplan? Wat is nu precies het verschil met marketplaces en Programmatic ads? In dit half uur beslechten we de dilemma's en krijg je antwoorden op wanneer het voor jou tijd is om de volgende stap te zetten.
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As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
Implicitly or explicitly all competing businesses employ a strategy to select a mix
of marketing resources. Formulating such competitive strategies fundamentally
involves recognizing relationships between elements of the marketing mix (e.g.,
price and product quality), as well as assessing competitive and market conditions
(i.e., industry structure in the language of economics).
Falcon stands out as a top-tier P2P Invoice Discounting platform in India, bridging esteemed blue-chip companies and eager investors. Our goal is to transform the investment landscape in India by establishing a comprehensive destination for borrowers and investors with diverse profiles and needs, all while minimizing risk. What sets Falcon apart is the elimination of intermediaries such as commercial banks and depository institutions, allowing investors to enjoy higher yields.
Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
1. 14 July 2014
Creating the right Culture for
implementing Lean in Service
Industries
Jodie McIlwain and Ketan Varia
W: www.kinetik.uk.com | E: bebetter@kinetik.uk.com | T: 0203 397 0686
Kinetik Solutions Ltd. Registered in England & Wales, No 6067771. Registered Office: 16 Wychwood Close, Edgware, Middlesex, HA8 6TE. VAT GB 839 9186 67
2. - 2 -
Confidential not to be used without consent
This is a discussion document exploring the idea of Lean in business, in
addition to how to best implement it in order to ensure sustainability.
What this document is about
Lean Solutions have
been widely used but
have not always been
sustained
We compare two
methods of lean rollout,
hierarchal and self
governing
Alignment with a self
governing model leads
to the best opportunity
for sustainability
3. - 3 -
Confidential not to be used without consent
Lean solutions have become embedded as a method of operational
excellence, but they have not been successful everywhere
• Lean Solutions have been used as a tool in many organisations
– Most large Manufacturing organisations, such as Nike, Ford, Toyota, and Boeing, use Lean
Solutions as a foundation for operational excellence.
– Lean is now being taken up extensively in service and government organisations, being
tailored to suit the variety of products and complexity in service delivery.
• The success of Lean is mixed
– 90% of Lean Initiatives stall within 3 years.1
– Companies pursuing Lean as a long term methodology (over 5 years) see the real effects of
benefits paying off.2
Lean is not a philosophy, but the way its applied through the whole organisation
1. Source: Stiles Associates Survey: http://leanexecs.com/about/thought-leadership/
2. Source: Stiles Associates Survey: http://www.slideshare.net/grovermj/stilesleanleadershipsurveyspring09
4. - 4 -
Confidential not to be used without consent
Recap: Lean is a methodology that focuses on specifications as
defined by the customer, with a focus on reducing waste
• There is a focus on value from a client‟s point of view in every step of the
process
• There is an obsession with removing waste within the whole system
– A bottom up approach is used to identify wastes
– It assumes that much of the waste/value is hidden
• A true lean system would „flow‟ and need little command and control
“All we are doing is looking at the time line, from the moment the
customer gives us an order to the point when we collect the cash.
And we are reducing the time line by reducing the non-value
adding wastes.”
Taichi Ohno (Toyotas founder of Lean)
5. - 5 -
Confidential not to be used without consent
Why has Lean only worked in some organisations?
• The size of its implementation is often misjudged
– Lean is not just a quick-fix involving senior management and education, but instead a long-term
commitment due to the implementation of new way of working.
• The structural aspects of Lean often go unsupported
– Support from other functions is necessary to ensure that Lean moves onto the next level.
– Lean does not work in isolation, but must be integrated throughout the company’s systems
and/or processes.
• The organisation culture that embraces Lean is not established
– Lean is not just a set of tools for material/information flow or problem solving, but a
management philosophy.
– Management should focus on long-term changes that include sustained benefits for employees
and clients rather than short-term financial results.
6. - 6 -
Confidential not to be used without consent
There are two common ways in which organisations implement
lean culturally
Hierarchical Self-Governing structure
Senior engagement • Work solely on data driven change
• Change driven by management targets
• Focus on the ‘Hearts and Minds’
• Demonstrate change by the delivery of change
and its benefit
Getting the ‘coal
face’ engaged
• Drip feed of Improvement Events
• Creating project driven leaders
• Assume that few people understand or
‘get-it’ and need education
• Its about the right external support
• Engage with the people and create change
leaders
• Assume people intrinsically have the
knowledge of Lean, it just needs to be codified
• It’s about the people and change leaders
Getting
champions/change
agents
• Learn from the experts • Use rollout of change projects to gain
knowledge
• ‘Learning by doing’ methodology
Delivery of Project
Approach
• Start with the big complex difficult ones
along with the use of experts
• Fix to a single non-adaptable
methodology
• Start with medium/smaller projects
• Tackle complex projects once capability is in
place
• Learn and adapt methodology from experience
Change
management
• ‘Learn from us’
• Single approach to meet goals
• ‘Learn from each other’
• Multiple interventions to meet the goal
7. - 7 -
Confidential not to be used without consent
The Self-Governing method is the right approach for sustainability
• Our table illustrates two approaches of implementing Lean
– Hierarchal or Self-Governing approaches stem from the company’s culture.
– The method which suits your company structure must be clear before you start.
• Our experience tells us that the Self-Governing method has greater sustainability
– Employee engagement on all levels is sought, helping to ease the pressure of change
management.
– It focuses on a ‘learning by doing’ methodology for sustainability rather than short-term project
success.
– It focuses on building internal capability rapidly in order to drive change.
• For organisations that have a strong sense of a top down way of working, the
hierarchal approach can work
– You need to ensure that there is full alignment of all employees in vision and that leadership
messages are fully aligned with all staff.
8. - 8 -
Confidential not to be used without consent
Step 1
Clear Strategy
Step 2
Implementation Planning
Step 3
Rollout
Ensure
stakeholder/culture
fit
Agree methodology
for rollout
Coaching, education,
and learning by
using interventions
Stakeholder engagement and communications
Be clear about your
organisation style for
delivering change
Consider rollout
approaches
(Modal Site,
Pathfinder, or Train
the Trainer
Implementation plan for Lean using the Self-Governing approach
Analysis of Operational
Data to allow
prioritisation of work
Run Improvement
Projects - business
unit led
Run Improvement Projects – centrally led
Programme office (reporting and benefit realisation)
Sponsorship and leadership of change
Identify the
change team
Ensure Capacity
for Change
9. Kinetik Solutions Ltd
Registered in England & Wales, No 6067771
Registered Office 16 • Wychwood Close
Edgware • Middlesex • HA8 6TE
VAT GB 839 9186 67
www.kinetik.uk.com
bebetter@kinetik.uk.com
020 3397 0686
kinetik solutions
agility to sustain change
10. Consultancy profile
• Established in 2007, kinetik solutions delivers complex change for large
organisations in the public and private sectors
• Our team consists of highly experienced consultants each with over 10 years
change management experience in blue-chip organisations or a ‘Big 4’
management consultancy
• We continually invest in learning to offer the latest thinking in transformational
change to our clients. We run regular public events on Lean learning for our
NHS clients and are members of:
- Lean Enterprise Group
- Deming Alliance
- Operational Excellence Group
- Enterprise Thinking Group
11. Our solution areas
• Complex Transformation Programmes
We make change happen in a sustainable way
• Operational Design and Improvement
Strategic design for complex processes and their implementation
• Systems Implementation
Integrating process and IT change to achieve operational effectiveness
• Facilitated Workshops
Fast, informed decision making, from strategy to continuous improvement
• Digital Content Collaboration
Creating structures for rapid delivery in digital supply chains
12. The kinetik team
Ketan Varia Rob Worth
David Thomson
Alan Clark Maria Gilgeous
Operational Strategy,
Transformative Change Process Excellence, Lean, Six
Sigma
Process Improvement,
Lean, Technology
Change Management,
Organisation Learning
Process Innovation, TRIZ, Six
Sigma
Process Improvement,
Systems Thinking, Training
Lean, Six Sigma, Training and
Coaching
Operations Design, Supply
Chain, Lean
Ian Robertson
Herald Voorneveld
Paul Frobisher
David Thomson
The Team
13. We work with a range of clients in a variety of sectors
14. Kinetik Solutions Ltd
Registered in England & Wales, No 6067771
Registered Office 16 • Wychwood Close
Edgware • Middlesex • HA8 6TE
VAT GB 839 9186 67
www.kinetik.uk.com
bebetter@kinetik.uk.com
020 3397 0686
kinetik solutions
agility to sustain change