This document provides guidance for franchises offering air duct cleaning services. It discusses the market potential, value propositions, target markets, pricing, considerations for commercial duct cleaning, identifying customer needs, setting expectations, offering solutions, and overcoming objections. The key points are that duct cleaning can improve indoor air quality and system performance while reducing energy costs and extending system lifespan. It also notes important differences between residential and commercial duct cleaning.
The document discusses Novec 1230 fluid and FM-200, clean agent fire suppression systems. It notes that clean agent systems are increasingly necessary to protect critical electronics from fire damage. It provides information on Novec 1230 fluid and FM-200, their environmental and safety benefits over other agents, their applications in places like data centers, and Gielle's engineered systems that use these agents.
The document discusses the design of Novec 1230 gas fire suppression systems for a library and store/pharmacy in a hospital. It includes calculations to determine the hazard volumes, required agent quantities, number and sizes of cylinders, pipe sizes, and pressure venting requirements. Design layouts are also provided. The key advantages of using Novec 1230 are highlighted as protecting the environment and valuable/irreplaceable items without causing damage like traditional agents.
Dennis Stanke of Trane presents ASHRAE Standard 62.1 Update. Dennis is the Chair of the Standard 62.1 committee. Presented at the 2008 ASHRAE Region VI CRC in Chicago, Illinois.
May 15, 16, 17, 2008
Learn more about the differences between wet chemical pre-engineered restaurant systems and water sprinklers. Examines test results from both systems and includes the benefits and downfalls of each.
Clean agents fire suppression system- fm200, novec 1230 and ecaro 25Kamran Hassan
FM200 is a waterless fire suppression system that extinguishes fires quickly within 10 seconds by removing elements from the fire triangle without reducing oxygen levels. It requires less agent than other systems, extinguishes fires before significant damage, and has minimal environmental impact. ECARO-25 is also effective on electronics and requires 20% less agent than FM200 or HFC-227. It can replace Halon 1301 systems due to its compatible properties. Novec 1230 manufactured by 3M is another Halon replacement that does not deplete ozone and has low global warming potential, making it suitable for sensitive areas where water damage should be avoided.
This document provides information on water mist fire suppression systems. It begins with a history of water mist technology dating back to the 1880s. It then defines water mist as a fine water spray with droplets less than 1000 microns. The benefits of water mist over gas or sprinkler systems are discussed, including immediate activation and minimized water damage. Relevant codes and standards are also mentioned. The document discusses water mist mechanisms, components, applications, limitations, and provides a case study example of designing a water mist system for a machinery space.
OISD-STD-117 Fire Protection Facilities for Petroleum Depots, Terminals, Pipe...AnupamaPanoli
The document outlines standards for fire protection facilities at petroleum depots, terminals, and pipeline installations in India. It discusses requirements for fire water systems, foam systems, control room protection, firefighting equipment, alarm systems, and organization of fire safety resources. The standards aim to minimize loss of life and property from fire through rapid containment and extinguishment. Requirements include fixed water spray and foam systems for large storage tanks, monitors and hydrants in hazardous areas, and clean agent systems for control rooms.
The document discusses Novec 1230 fluid and FM-200, clean agent fire suppression systems. It notes that clean agent systems are increasingly necessary to protect critical electronics from fire damage. It provides information on Novec 1230 fluid and FM-200, their environmental and safety benefits over other agents, their applications in places like data centers, and Gielle's engineered systems that use these agents.
The document discusses the design of Novec 1230 gas fire suppression systems for a library and store/pharmacy in a hospital. It includes calculations to determine the hazard volumes, required agent quantities, number and sizes of cylinders, pipe sizes, and pressure venting requirements. Design layouts are also provided. The key advantages of using Novec 1230 are highlighted as protecting the environment and valuable/irreplaceable items without causing damage like traditional agents.
Dennis Stanke of Trane presents ASHRAE Standard 62.1 Update. Dennis is the Chair of the Standard 62.1 committee. Presented at the 2008 ASHRAE Region VI CRC in Chicago, Illinois.
May 15, 16, 17, 2008
Learn more about the differences between wet chemical pre-engineered restaurant systems and water sprinklers. Examines test results from both systems and includes the benefits and downfalls of each.
Clean agents fire suppression system- fm200, novec 1230 and ecaro 25Kamran Hassan
FM200 is a waterless fire suppression system that extinguishes fires quickly within 10 seconds by removing elements from the fire triangle without reducing oxygen levels. It requires less agent than other systems, extinguishes fires before significant damage, and has minimal environmental impact. ECARO-25 is also effective on electronics and requires 20% less agent than FM200 or HFC-227. It can replace Halon 1301 systems due to its compatible properties. Novec 1230 manufactured by 3M is another Halon replacement that does not deplete ozone and has low global warming potential, making it suitable for sensitive areas where water damage should be avoided.
This document provides information on water mist fire suppression systems. It begins with a history of water mist technology dating back to the 1880s. It then defines water mist as a fine water spray with droplets less than 1000 microns. The benefits of water mist over gas or sprinkler systems are discussed, including immediate activation and minimized water damage. Relevant codes and standards are also mentioned. The document discusses water mist mechanisms, components, applications, limitations, and provides a case study example of designing a water mist system for a machinery space.
OISD-STD-117 Fire Protection Facilities for Petroleum Depots, Terminals, Pipe...AnupamaPanoli
The document outlines standards for fire protection facilities at petroleum depots, terminals, and pipeline installations in India. It discusses requirements for fire water systems, foam systems, control room protection, firefighting equipment, alarm systems, and organization of fire safety resources. The standards aim to minimize loss of life and property from fire through rapid containment and extinguishment. Requirements include fixed water spray and foam systems for large storage tanks, monitors and hydrants in hazardous areas, and clean agent systems for control rooms.
The document discusses fire protection systems, including statistics on fires in 2010. It then covers fire protection goals of detecting and extinguishing fires without damaging contents or harming occupants. It focuses on clean agent and inert gas fire suppression systems as alternatives to sprinklers. These systems can extinguish fires quickly without water damage, but require detection systems and plan reviews. They work by releasing pressurized gases to flood an area and reduce oxygen levels. Common agents discussed include FM-200, NOVEC-1230, and inert gases like Inergen and Argonite.
This document provides an overview of fire safety topics including the fire triangle, classes of fires, fire extinguisher usage, SCBA equipment, and decision making for firefighting. Key points covered include the components needed for a fire, definitions of flammable and combustible, the "PASS" method for using an extinguisher, factors that affect the safety and effectiveness of SCBA equipment, and emphasizing not fighting fires without proper training and equipment. Case studies are presented to reinforce the lessons.
This document lists over 100 NFPA codes and standards related to fire protection. It includes codes for fire sprinkler systems, portable fire extinguishers, flammable liquids, welding safety, electrical safety, and fire alarm systems. The codes address a wide range of industries and applications involving fire hazards.
The document discusses fire protection systems and fire extinguishing agents. It describes Michael Hammond Engineering Co. Ltd. and their focus on providing protective equipment like fire suppression systems. It then summarizes three main fire extinguishing agents - FM 200, Argonite, and water mist. FM 200 is identified as the best alternative to Halon 1301 for critical facilities, as it is safe for people and leaves no residue. The document provides details on how each agent works and suitable applications.
The document provides information about Khaled Yousry's qualifications and experience as an instructor for ASP/CSP certification. It outlines that the presentation will introduce the qualifications needed for HSE professionals to attain ASP/CSP certification and highlight resources for Egyptian safety professionals. It will also include a Q&A session. The presentation then details Khaled Yousry's extensive experience and qualifications in occupational safety and health. It provides an overview of the ASP and CSP certifications from BCSP including requirements, process, and recertification. Finally, it offers tips on how to study and start the certification journey, emphasizing practice, repetition, and using references.
When specified correctly fire protection materials
preserve property and can save lives. With so many
products available and so much at stake, gaining
expert advice on choosing the right products is vital
Fire sprinkler systems have been in use since the late 1880s to provide fire protection for buildings and their occupants. There are four main types of sprinkler systems - wet pipe, dry pipe, deluge, and pre-action - each with different components and activation methods appropriate for various conditions. Sprinkler systems are required by building codes and are highly effective at controlling fires, with most being contained by five or fewer sprinkler heads. Proper installation, maintenance, and oversight by professionals is necessary for systems to function as designed in the event of a fire emergency.
FOR DOWNLOAD THIS GO THROUGH THIS BELOW LINK
https://ezazsidd1993.stores.instamojo.com/?ref=profile_bar
INTRODUCTION OF FIRE FIGHTING
FIRE FIGHTING NETWORK COMPONENTS
Manual Fire Fighting System
Standpipe System-Landing Valve(L.V) ,Fire Hose Cabinet(F.H.C).
Fire Hydrant(F.H).
Fire Department Connection(F.D.C).
Portable Fire Extinguishers.
Pipe Types& connecting of pipes.
Pipe Accessories, Supports & Valves.
Water Source & Pumping Station.
This document outlines a fire safety training course covering various topics including fire science, fire safety inspections, evacuation plans, and fire extinguishers. The course defines the elements needed for a fire, different types of fires and fuels, and components of an evacuation plan. It also provides guidance on inspecting and maintaining fire extinguishers, other fire protection features such as sprinklers, alarms, and detectors. The goal is to educate about fire prevention and safety procedures.
Fire is a major hazard for businesses and can destroy everything in its path. Common causes of fires include combustible materials, open flames, electrical faults, and arson. Banks should take measures to prevent fires such as conducting electrical audits, ensuring proper wiring and earthing, and installing fire alarms, extinguishers, and other equipment. Key considerations for fire safety include means of access, escape, extinguishers, alarms, sprinklers, and alternative power sources. Tenders should be obtained for supplying, installing, and maintaining fire equipment.
Fire extinguishers come in different types to fight different fire classes. They have several key parts and require proper maintenance. There are three main steps to using a fire extinguisher: pull the pin, aim at the base of the fire, and squeeze the lever while sweeping from side to side. Fire extinguishers must be checked regularly and undergo more extensive servicing every 5-10 years depending on the type to ensure they are always functioning properly in emergency situations.
El documento describe la norma NFPA 25 sobre inspección, prueba y mantenimiento de sistemas hidráulicos de protección contra incendios. La norma establece los requisitos mínimos para asegurar un grado razonable de protección a la vida y propiedades mediante procedimientos de inspección, prueba y mantenimiento de estos sistemas. El documento también explica los diferentes tipos de sistemas de rociadores automáticos y sus respectivos requisitos de inspección y prueba periódica según la norma.
This document discusses NFPA20, which establishes standards for stationary fire pumps. It covers the purpose of fire pumps in supplying adequate water for fire protection systems. Fire pumps must be listed by authorities and sized according to NFPA standards. The document discusses various types of fire pumps and their applications. It also covers requirements for accessories like gauges, valves, and relief valves. Diesel and electric fire pump controllers are addressed, including their functions, starting methods, and alarm capabilities. Pump maintenance and testing procedures are also summarized.
FIre Fighting Elite Fire hydraulic Calculation As per NFPA Standardsureshvsvg
This document discusses mechanical, electrical, and plumbing (MEP) systems and fire protection systems. It covers topics such as the need for MEP systems, fire triangles, causes and classifications of fires, National Fire Protection Association (NFPA) codes, firefighting systems like sprinklers and pumps, and sizing of fire water tanks and diesel tanks. The document is intended as training material for fire protection system design and hydraulic calculations using Elite software.
This document discusses fire suppression systems for commercial kitchens. It outlines that 59% of restaurant fires are caused by cooking equipment and that inadequate fire protection poses catastrophic risks. Kitchen fire suppression systems are designed to protect all grease-producing appliances and exhaust ducts from ignition and spread. Wet chemical systems effectively extinguish grease fires by interrupting combustion and creating a foam blanket to isolate flames from oxygen. Proper inspection, testing, and maintenance of suppression systems according to NFPA standards is important for fire safety compliance.
This document summarizes a study of the performance of a corridor pressurization ventilation system in a 13-story residential building in Vancouver. Measurements found significant variations in ventilation rates between suites, with most under or over-ventilated. The study found that only 8% of intended ventilation air actually reaches the suites, with significant leakage along the ventilation path. Stack effects and wind pressures were also found to influence ventilation rates and overwhelm the mechanical pressures at times. The document recommends direct ventilation of suites and improved compartmentalization of spaces to limit natural pressures and better control ventilation.
This short document promotes the creation of Haiku Deck presentations on SlideShare by stating it provides inspiration and allows users to get started making their own presentations. It encourages the reader to create presentations on the Haiku Deck platform hosted on SlideShare.
The document discusses the benefits of exercise for mental health. Regular physical activity can help reduce anxiety and depression and improve mood and cognitive functioning. Exercise causes chemical changes in the brain that may help boost feelings of calmness, happiness and focus.
The document discusses fire protection systems, including statistics on fires in 2010. It then covers fire protection goals of detecting and extinguishing fires without damaging contents or harming occupants. It focuses on clean agent and inert gas fire suppression systems as alternatives to sprinklers. These systems can extinguish fires quickly without water damage, but require detection systems and plan reviews. They work by releasing pressurized gases to flood an area and reduce oxygen levels. Common agents discussed include FM-200, NOVEC-1230, and inert gases like Inergen and Argonite.
This document provides an overview of fire safety topics including the fire triangle, classes of fires, fire extinguisher usage, SCBA equipment, and decision making for firefighting. Key points covered include the components needed for a fire, definitions of flammable and combustible, the "PASS" method for using an extinguisher, factors that affect the safety and effectiveness of SCBA equipment, and emphasizing not fighting fires without proper training and equipment. Case studies are presented to reinforce the lessons.
This document lists over 100 NFPA codes and standards related to fire protection. It includes codes for fire sprinkler systems, portable fire extinguishers, flammable liquids, welding safety, electrical safety, and fire alarm systems. The codes address a wide range of industries and applications involving fire hazards.
The document discusses fire protection systems and fire extinguishing agents. It describes Michael Hammond Engineering Co. Ltd. and their focus on providing protective equipment like fire suppression systems. It then summarizes three main fire extinguishing agents - FM 200, Argonite, and water mist. FM 200 is identified as the best alternative to Halon 1301 for critical facilities, as it is safe for people and leaves no residue. The document provides details on how each agent works and suitable applications.
The document provides information about Khaled Yousry's qualifications and experience as an instructor for ASP/CSP certification. It outlines that the presentation will introduce the qualifications needed for HSE professionals to attain ASP/CSP certification and highlight resources for Egyptian safety professionals. It will also include a Q&A session. The presentation then details Khaled Yousry's extensive experience and qualifications in occupational safety and health. It provides an overview of the ASP and CSP certifications from BCSP including requirements, process, and recertification. Finally, it offers tips on how to study and start the certification journey, emphasizing practice, repetition, and using references.
When specified correctly fire protection materials
preserve property and can save lives. With so many
products available and so much at stake, gaining
expert advice on choosing the right products is vital
Fire sprinkler systems have been in use since the late 1880s to provide fire protection for buildings and their occupants. There are four main types of sprinkler systems - wet pipe, dry pipe, deluge, and pre-action - each with different components and activation methods appropriate for various conditions. Sprinkler systems are required by building codes and are highly effective at controlling fires, with most being contained by five or fewer sprinkler heads. Proper installation, maintenance, and oversight by professionals is necessary for systems to function as designed in the event of a fire emergency.
FOR DOWNLOAD THIS GO THROUGH THIS BELOW LINK
https://ezazsidd1993.stores.instamojo.com/?ref=profile_bar
INTRODUCTION OF FIRE FIGHTING
FIRE FIGHTING NETWORK COMPONENTS
Manual Fire Fighting System
Standpipe System-Landing Valve(L.V) ,Fire Hose Cabinet(F.H.C).
Fire Hydrant(F.H).
Fire Department Connection(F.D.C).
Portable Fire Extinguishers.
Pipe Types& connecting of pipes.
Pipe Accessories, Supports & Valves.
Water Source & Pumping Station.
This document outlines a fire safety training course covering various topics including fire science, fire safety inspections, evacuation plans, and fire extinguishers. The course defines the elements needed for a fire, different types of fires and fuels, and components of an evacuation plan. It also provides guidance on inspecting and maintaining fire extinguishers, other fire protection features such as sprinklers, alarms, and detectors. The goal is to educate about fire prevention and safety procedures.
Fire is a major hazard for businesses and can destroy everything in its path. Common causes of fires include combustible materials, open flames, electrical faults, and arson. Banks should take measures to prevent fires such as conducting electrical audits, ensuring proper wiring and earthing, and installing fire alarms, extinguishers, and other equipment. Key considerations for fire safety include means of access, escape, extinguishers, alarms, sprinklers, and alternative power sources. Tenders should be obtained for supplying, installing, and maintaining fire equipment.
Fire extinguishers come in different types to fight different fire classes. They have several key parts and require proper maintenance. There are three main steps to using a fire extinguisher: pull the pin, aim at the base of the fire, and squeeze the lever while sweeping from side to side. Fire extinguishers must be checked regularly and undergo more extensive servicing every 5-10 years depending on the type to ensure they are always functioning properly in emergency situations.
El documento describe la norma NFPA 25 sobre inspección, prueba y mantenimiento de sistemas hidráulicos de protección contra incendios. La norma establece los requisitos mínimos para asegurar un grado razonable de protección a la vida y propiedades mediante procedimientos de inspección, prueba y mantenimiento de estos sistemas. El documento también explica los diferentes tipos de sistemas de rociadores automáticos y sus respectivos requisitos de inspección y prueba periódica según la norma.
This document discusses NFPA20, which establishes standards for stationary fire pumps. It covers the purpose of fire pumps in supplying adequate water for fire protection systems. Fire pumps must be listed by authorities and sized according to NFPA standards. The document discusses various types of fire pumps and their applications. It also covers requirements for accessories like gauges, valves, and relief valves. Diesel and electric fire pump controllers are addressed, including their functions, starting methods, and alarm capabilities. Pump maintenance and testing procedures are also summarized.
FIre Fighting Elite Fire hydraulic Calculation As per NFPA Standardsureshvsvg
This document discusses mechanical, electrical, and plumbing (MEP) systems and fire protection systems. It covers topics such as the need for MEP systems, fire triangles, causes and classifications of fires, National Fire Protection Association (NFPA) codes, firefighting systems like sprinklers and pumps, and sizing of fire water tanks and diesel tanks. The document is intended as training material for fire protection system design and hydraulic calculations using Elite software.
This document discusses fire suppression systems for commercial kitchens. It outlines that 59% of restaurant fires are caused by cooking equipment and that inadequate fire protection poses catastrophic risks. Kitchen fire suppression systems are designed to protect all grease-producing appliances and exhaust ducts from ignition and spread. Wet chemical systems effectively extinguish grease fires by interrupting combustion and creating a foam blanket to isolate flames from oxygen. Proper inspection, testing, and maintenance of suppression systems according to NFPA standards is important for fire safety compliance.
This document summarizes a study of the performance of a corridor pressurization ventilation system in a 13-story residential building in Vancouver. Measurements found significant variations in ventilation rates between suites, with most under or over-ventilated. The study found that only 8% of intended ventilation air actually reaches the suites, with significant leakage along the ventilation path. Stack effects and wind pressures were also found to influence ventilation rates and overwhelm the mechanical pressures at times. The document recommends direct ventilation of suites and improved compartmentalization of spaces to limit natural pressures and better control ventilation.
This short document promotes the creation of Haiku Deck presentations on SlideShare by stating it provides inspiration and allows users to get started making their own presentations. It encourages the reader to create presentations on the Haiku Deck platform hosted on SlideShare.
The document discusses the benefits of exercise for mental health. Regular physical activity can help reduce anxiety and depression and improve mood and cognitive functioning. Exercise causes chemical changes in the brain that may help boost feelings of calmness, happiness and focus.
Creation of the earth by ncf ab english majorsenglish_majors
The document summarizes Greek mythology around the creation of the earth and mankind. It describes how Chaos emerged first, followed by Night, Darkness, and other entities. Gaia (Earth) and Uranus (Heaven) were born and had monstrous offspring like the Titans. Cronus led the Titans in overthrowing Uranus, then Zeus later overthrew Cronus with the help of Prometheus. Prometheus also helped create mankind. Pandora was created by Zeus to punish Prometheus and unleashed evil when she opened a forbidden box. The settings were the entire universe and Greece, and themes included the inevitability of uprising against tyrants and the belief in oracles.
This document provides information on Greek gods and goddesses, including their names and domains. It describes Zeus as the ruler of the universe and god of lightning, and Hera as his wife and goddess of marriage. The story of the gods took place after Zeus overthrew his father Cronus and became the supreme ruler, with the gods and goddesses each having their own powers and residing on Mount Olympus.
How to increase sales up to 90% and maximizing efficiency for the same marketing budget.
I also included 2 digital transformation trends that together with my associates we confirmed that are already happening and increasing their frequency.
The document provides information to ServiceMaster franchisees on selling urethane floor coatings to customers as an alternative to traditional acrylic floor finishes. It outlines the higher profit margins, lower labor costs, and environmental benefits of urethane coatings. It then discusses targeting commercial customers, identifying customer needs, setting expectations, explaining the features and benefits, offering solutions, and addressing common objections. The overall aim is to educate franchisees on promoting urethane floor coatings to existing and prospective customers.
This document provides guidelines for using articles (a, an, the) and possessive pronouns in English. It explains that "an" is used with vowels or vowel sounds, "a" is used with consonant sounds, and "the" is used with specific or unique nouns. Possessive pronouns like "my, " "your," and "theirs" are used to indicate ownership. The document also covers reflexive pronouns like "himself" and determiners like "all" and "everything."
Digital Media Forum workshop in Performance Marketing that I had in Cairo, Egypt. I wanted to offer a new perspective regarding performance marketing and how to use PPC, CRO & A/B Testing in order to achieve better results and a positive ROI.
Amazing audience, businesses and specialists at #DMFCairo 2015.
More details about the event can be found on http://adrianenache.com
Rebranding project of over 50 Commercial marketing assets. Includes collateral for new product launches of air duct cleaning, urethane floor coatings, and wood floor refinishing.
The document discusses how brands have shifted their marketing strategies from the traditional pre-digital era to the current digital era. In the pre-digital era, brands had large budgets and deployed marketing messages through traditional channels like TV, radio, flyers and outdoor advertising. However, in today's digital era, anyone can create and share content online through various digital channels with little to no budget. Content creators now have more freedom and power of choice to directly reach interested online users. The key is providing valuable, entertaining and educational content to the digital channels where users spend their time.
This document provides an overview and table of contents for marketing assets available to residential floor care franchisees. It includes assets for wood floor, carpet, air duct, tile and grout, and upholstery cleaning. For each category, ad slicks, postcards, leave-behinds, email templates, stock photography, and door hangers are available for franchisee use through the MarketingConnection and Brand Fulfillment Center platforms. The assets are designed to help franchisees promote their residential floor care services through various marketing channels.
Jollibee is the largest fast food chain in the Philippines, operating over 750 stores nationwide and enjoying a dominant market share greater than all multinational brands combined. The company has embarked on an aggressive international expansion plan with stores now in the US, Vietnam, Hong Kong, Saudi Arabia, Qatar and Brunei. Through investments in information technology and a shared services center, Jollibee has improved productivity, increased savings, and enabled greater collaboration across its brands.
This independent study project presentation discusses variable speed motors, electronic expansion valves, and green refrigerants. It also covers an additive called Cold-Plus that can increase efficiency by improving heat exchange and reducing operating costs. The presentation discusses the importance of continuing education and prioritizing tasks like service calls, ordering parts, and returning messages. It also provides an overview of pay ranges for entry-level service technicians.
This document provides information about air duct cleaning services. It discusses how indoor air pollution from dust, mold, pollen and other allergens poses a health threat as people spend most time indoors. Air duct cleaning services effectively remove these airborne pollutants from homes' air duct systems, greatly enhancing indoor air quality. The document also mentions maintaining HVAC systems is important and companies provide specialized equipment and trained technicians to properly clean air ducts, dryer vents, and other ventilation systems.
- Stephen Gill is an independent refrigeration consultant who previously worked as a contractor for 25 years. He gives a presentation covering refrigeration maintenance contracts from an end user's perspective.
- There are different types of maintenance contracts such as fully comprehensive, pay as you go, and hybrid. The right contract is usually budget driven. End users value expertise, professionalism, and reliability over lowest price.
- Regular maintenance improves system reliability, reduces energy consumption and refrigerant leakage, and extends equipment life. Both end users and contractors want value for money. The end user expects guidance on legislative issues and system overview reports while the contractor needs to profit from the contract. Selecting the right contractor requires mutual trust and a sensible service
The document discusses factors to consider when choosing an HVAC contractor. It notes that a Department of Energy report found that 50% of newly installed heating and cooling systems are oversized, which can lead to shorter lifespan due to frequent cycling. The most important consideration is ensuring the contractor precisely calculates the home's heating and cooling loads rather than providing estimations. It also provides a checklist comparing different contractor options and their qualifications, warranties, insurance, and customer service.
Brought to you by My HVAC Certification, learn more about the process of receiving your certification from start to finish. Interested in learning more? Visit www.myhvaccertification.com or contact us at MyHVACcertification@gmail.com.
No Customer Name Dan Parke For Baking (Aba) June 16 2009dlaybourn
The document discusses energy efficiency opportunities for the American Baking Association. It summarizes Lime Energy's services and experience providing energy efficiency solutions, projects, and cost savings for commercial clients including multi-site baking companies. Lime Energy uses proven technologies to reduce operating expenses through lighting, HVAC, and other retrofits with high return on investment.
This document outlines how to sell energy efficiency services to customers. It discusses conducting an energy audit to identify savings opportunities, emphasizing the bottom line savings and increased comfort. It recommends following an efficiency process starting with air sealing and insulation, then high-efficiency HVAC and appliances, and finally renewable energy. The presentation also provides tips on educating customers, focusing on their needs, developing trust, and using relationship-building and closing techniques to make the sale.
BioLargo Deck for LD micro 2019 06042019Alex Evans
BioLargo is an innovative solutions provider with patented products and technologies. It has 20 patents and 5 pending patents across diverse markets including clean air solutions, wound care solutions, and engineering services. BioLargo's management team has extensive industry experience averaging over 35 years. Some of BioLargo's key products and technologies include CupriDyne Clean for odor control, the Advanced Oxidation System for clean water, and SkinDisc for advanced wound care. BioLargo is focused on commercializing these solutions and driving continued growth.
Essential Expertise for Water, Energy and Air: By David Flitman, Senior Executive Vice President & President, Water and Process Services, Nalco Company
The document outlines how to sell energy efficiency services to customers. It recommends starting with an energy audit to identify savings opportunities, then discussing efficiency upgrades and renewable energy options. Key messages for customers include emphasizing lower costs, comfort, and environmental benefits. Selling techniques stress focusing on customers' needs, building trust through expertise and references, and giving choices rather than yes/no questions.
Pps Presentation B2 B2 C Screen Versionv2Brsurf2001
Presentation made with good friend and colleague Tom Monheim of Trane/Ingersol Rand, "B2B2C: Price & Value Management Through Tiered Channels"
The document discusses selecting a reliable home inspection company. It recommends choosing a company with qualified inspectors who can objectively present the home's condition without exaggerating issues. The company highlighted, Buyers Protection Group, provides home inspections that meet industry standards along with additional services like insurance, an inspection guarantee, and extended advice for homeowners. They aim to provide value beyond the inspection and support clients throughout their homeownership.
An EPA survey found that indoor air can be over 70 times more polluted than outdoor air, partly due to dirty air ducts. While air duct cleaning seems simple, it is often neglected. Many companies have lowered prices for duct cleaning services to attract more customers. The benefits of professional air duct cleaning include improved health by removing bacteria and allergens, increased energy efficiency since clean ducts prevent energy loss, extended equipment lifespan, and less dusting needed at home. It is best to hire professionals for duct cleaning to avoid potential damage from amateur attempts. Websites like No Flood 4 Me can help lower prices for quality duct cleaning services.
This document discusses improving energy efficiency in compressed air systems. It notes that compressed air systems inherently have inefficiencies but are important for industry. It states that inappropriate use, incorrect settings, and leaks all contribute to wasted energy and costs. The document then outlines Festo's three part consultation process to help identify issues with a company's compressed air system, understand root causes of problems, and make sustainable savings through a reactive and proactive approach. The consultation involves touring production areas, understanding current problems and symptoms, and an interactive workshop on how simple actions can reduce energy costs.
Top Ten Low-Cost/No-Cost Methods for Reducing Energy CostseDiscoveri, LLC
1. The document discusses 10 low-cost or no-cost methods for reducing energy costs in pallet plants, including changing electricity rate schedules, exploring tax deductions and exemptions, taking advantage of utility rebates, renegotiating utility contracts, improving metering practices, checking for billing errors, participating in demand response programs, making operational changes, networking with others, and conducting walk-through energy audits.
2. The top three most effective methods requiring little to no costs are changing rate schedules, exploring sales tax exemptions, and pursuing utility rebates, which can significantly reduce energy costs.
3. Ralph Russell from energy consulting firm eDiscoveri authored the document to provide pallet plants with suggestions on lowering energy
This document discusses energy efficiency solutions provided by Lime Energy. It outlines that Lime is a leading provider of energy efficiency and renewable energy design and installation. They work with commercial and industrial clients to implement proven technologies that reduce costs and environmental impact through improved lighting, HVAC, motors, and other systems. Lime focuses on projects that have high return on investment and provide immediate savings through lower operating expenses.
The e-tendering system presentation covered the tendering process for public sector procurement, the benefits of e-tendering, and tips for suppliers. It discussed why public sector procurement is complex, the typical tender cycle and procedures, and how to complete pre-qualification questionnaires and tender documents. The presentation also addressed sustainable business practices and tips for successful tender submissions.
The Home Performance industry perspective on training and workforce development.
Presentation by Gary Richardson at the Residential Retrofit Action Clinic on June 2, 2010.
Capstone Project: Luxury Handloom Saree Brand
As part of my college project, I applied my learning in brand strategy to create a comprehensive project for a luxury handloom saree brand. Key aspects of this project included:
- *Competitor Analysis:* Conducted in-depth competitor analysis to identify market position and differentiation opportunities.
- *Target Audience:* Defined and segmented the target audience to tailor brand messages effectively.
- *Brand Strategy:* Developed a detailed brand strategy to enhance market presence and appeal.
- *Brand Perception:* Analyzed and shaped the brand perception to align with luxury and heritage values.
- *Brand Ladder:* Created a brand ladder to outline the brand's core values, benefits, and attributes.
- *Brand Architecture:* Established a cohesive brand architecture to ensure consistency across all brand touchpoints.
This project helped me gain practical experience in brand strategy, from research and analysis to strategic planning and implementation.
The digital marketing industry is changing faster than ever and those who don’t adapt with the times are losing market share. Where should marketers be focusing their efforts? What strategies are the experts seeing get the best results? Get up-to-speed with the latest industry insights, trends and predictions for the future in this panel discussion with some leading digital marketing experts.
From Hope to Despair The Top 10 Reasons Businesses Ditch SEO Tactics.pptxBoston SEO Services
From Hope to Despair: The Top 10 Reasons Businesses Ditch SEO Tactics
Are you tired of seeing your business's online visibility plummet from hope to despair? When it comes to SEO tactics, many businesses find themselves grappling with challenges that lead them to abandon their strategies altogether. In a digital landscape that's constantly evolving, staying on top of SEO best practices is crucial to maintaining a competitive edge.
In this blog, we delve deep into the top 10 reasons why businesses ditch SEO tactics, uncovering the pain points that may resonate with you:
1. Algorithm Changes: The ever-changing algorithms can leave businesses feeling like they're chasing a moving target. Search engines like Google frequently update their algorithms to improve user experience and provide more relevant search results. However, these updates can significantly impact your website's visibility and ranking if you're not prepared.
2. Lack of Results: Investing time and resources without seeing tangible results can be disheartening. The absence of immediate results often leads businesses to lose faith in their SEO strategies. It's important to remember that SEO is a long-term game that requires patience and consistent effort.
3. Technical Challenges: From site speed issues to complex metadata implementation, technical hurdles can be daunting. Overcoming these challenges is crucial for SEO success, as technical issues can hinder your website's performance and user experience.
4. Keyword Competition: Fierce competition for top keywords can make it hard to rank effectively. Businesses often struggle to find the right balance between targeting high-traffic keywords and finding less competitive, niche keywords that can still drive significant traffic.
5. Lack of Understanding of SEO Basics: Many businesses dive into the complex world of SEO without fully grasping the fundamental principles. This lack of understanding can lead to several issues:
Keyword Awareness: Failing to recognize the importance of keyword research and targeting the right keywords in content.
On-Page Optimization: Ignorance regarding crucial on-page elements such as meta tags, headers, and content structure.
Technical SEO Best Practices: Overlooking essential aspects like site speed, mobile responsiveness, and crawlability.
Backlinks: Not understanding the value of high-quality backlinks from reputable sources.
Analytics: Failing to track and analyze data prevents businesses from optimizing their SEO efforts effectively.
6. Unrealistic Expectations and Timeframe: Entrepreneurs often fall prey to the allure of quick fixes and overnight success. Unrealistic expectations can overshadow the reality of the time and effort needed to see tangible results in the highly competitive digital landscape. SEO is a long-term strategy, and setting realistic goals is crucial for success.
#SEO #DigitalMarketing #BusinessGrowth #OnlineVisibility #SEOChallenges #BostonSEO
In this humorous and data-heavy Master Class, join us in a joyous celebration of life honoring the long list of SEO tactics and concepts we lost this year. Remember fondly the beautiful time you shared with defunct ideas like link building, keyword cannibalization, search volume as a value indicator, and even our most cherished of friends: the funnel. Make peace with their loss as you embrace a new paradigm for organic content: Pillar-Based Marketing. Along the way, discover that the results that old SEO and all its trappings brought you weren’t really very good at all, actually.
In this respectful and life-affirming service—erm, session—join Ryan Brock (Chief Solution Officer at DemandJump and author of Pillar-Based Marketing: A Data-Driven Methodology for SEO and Content that Actually Works) and leave with:
• Clear and compelling evidence that most legacy SEO metrics and tactics have slim to no impact on SEO outcomes
• A major mindset shift that eliminates most of the metrics and tactics associated with SEO in favor of a single metric that defines and drives organic ranking success
• Practical, step-by-step methodology for choosing SEO pillar topics and publishing content quickly that ranks fast
Dive deep into the cutting-edge strategies we're employing to revolutionize our web presence in the age of AI-driven search. As Gen Z reshapes the digital realm, discover how we can bridge the generational divide. Unlock the synergistic power of PPC, social media, and SEO, driving unparalleled revenues for our projects.
Did you know that while 50% of content on the internet is in English, English only makes up 26% of the world’s spoken language? And yet 87% of customers won’t buy from an English only website.
Uncover the immense potential of communicating with customers in their own language and learn how translation holds the key to unlocking global growth. Join Smartling CEO, Bryan Murphy, as he reveals how translation software can streamline the translation process and seamlessly integrate into your martech stack for optimal efficiency. And that's not all – he’ll also share some inspiring success stories and practical tips that will turbocharge your multilingual marketing efforts!
Key takeaways:
1. The growth potential of reaching customers in their native language
2. Tips to streamline translation with software and integrations to your tech stack
3. Success stories from companies that have increased lead generation, doubled revenue, and more with translation
Mastering Dynamic Web Designing A Comprehensive Guide.pdfIbrandizer
Dynamic Web Designing involves creating interactive and adaptable web pages that respond to user input and change dynamically, enhancing user experience with real-time data, animations, and personalized content tailored to individual preferences.
As 2023 proved, the next few years may be shaped by market volatility and artificial intelligence services such as OpenAI's ChatGPT and Perplexity.ai. Your brand will increasingly compete for attention with Google, Apple, OpenAI, and Amazon, and customers will expect a hyper-relevant and individualized experience from every business at any moment. New state-legislated data privacy laws and several FTC rules may challenge marketers to deliver contextually relevant customer experiences, much less reach unknown prospective buyers. Are you ready?Let's discuss the critical need for data governance and applied AI for your business rather than relying on public AI models. As AI permeates society and all industries, learn how to be future-ready, compliant, and confidentlyscaling growth.
Key Takeaways:
Primary Learning Objective
1: Grasp when artificial general intelligence (""AGI"") will arrive, and how your brand can navigate the consequences. Primary Learning Objective
2: Gain an accurate analysis of the continuously developing customer journey and business intelligence. Primary Learning Objective
3: Grow revenue at lower costs with more efficient marketing and business operations.
Mastering Local SEO for Service Businesses in the AI Era"" is tailored specifically for local service providers like plumbers, dentists, and others seeking to dominate their local search landscape. This session delves into leveraging AI advancements to enhance your online visibility and search rankings through the Content Factory model, designed for creating high-impact, SEO-driven content. Discover the Dollar-a-Day advertising strategy, a cost-effective approach to boost your local SEO efforts and attract more customers with minimal investment. Gain practical insights on optimizing your online presence to meet the specific needs of local service seekers, ensuring your business not only appears but stands out in local searches. This concise, action-oriented workshop is your roadmap to navigating the complexities of digital marketing in the AI age, driving more leads, conversions, and ultimately, success for your local service business.
Key Takeaways:
Embrace AI for Local SEO: Learn to harness the power of AI technologies to optimize your website and content for local search. Understand the pivotal role AI plays in analyzing search trends and consumer behavior, enabling you to tailor your SEO strategies to meet the specific demands of your target local audience. Leverage the Content Factory Model: Discover the step-by-step process of creating SEO-optimized content at scale. This approach ensures a steady stream of high-quality content that engages local customers and boosts your search rankings. Get an action guide on implementing this model, complete with templates and scheduling strategies to maintain a consistent online presence. Maximize ROI with Dollar-a-Day Advertising: Dive into the cost-effective Dollar-a-Day advertising strategy that amplifies your visibility in local searches without breaking the bank. Learn how to strategically allocate your budget across platforms to target potential local customers effectively. The session includes an action guide on setting up, monitoring, and optimizing your ad campaigns to ensure maximum impact with minimal investment.
Lily Ray - Optimize the Forest, Not the Trees: Move Beyond SEO Checklist - Mo...Amsive
Lily Ray, Vice President of SEO Strategy & Research at Amsive, explores optimizing strategies for sustainable growth and explores the impact of AI on the SEO landscape.
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From Blame to Gain: Achieving Sales and Marketing Alignment to Drive B2B Growth.
Tired of the perpetual tug-of-war between your sales and marketing teams? Come hear Demandbase Chief Marketing Officer, Kelly Hopping and Chief Sales Officer, John Eitel discuss key insights from their new book, “Yes, It’s Your Fault! From Blame to Gain: Achieving Sales and Marketing Alignment to Drive B2B Growth.”
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In this webinar, you’ll discover:
The underlying dynamics fueling sales and marketing misalignment
How to implement practical solutions without disrupting day-to-day operations
How to cultivate a culture of collaboration and unity for long-term success
How to align on metrics that matter
Why it’s essential to break down technology and data silos
How ABM can be a powerful unifier
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Learn how your business's online presence affects outbound lead generation and what you can do to improve it with a complimentary 13-Point Trust Element Assessment.
We will explore the transformative journey of American Bath Group as they transitioned from a traditional monolithic CMS to a dynamic, composable martech framework using Kontent.ai. Discover the strategic decisions, challenges, and key benefits realized through adopting a headless CMS approach. Learn how composable business models empower marketers with flexibility, speed, and integration capabilities, ultimately enhancing digital experiences and operational efficiency. This session is essential for marketers looking to understand the practical impacts and advantages of composable technology in today's digital landscape. Join us to gain valuable insights and actionable takeaways from a real-world implementation that redefines the boundaries of marketing technology.
In this dynamic session titled "Future-Proof Like Beyoncé: Syncing Email and Social Media for Iconic Brand Longevity," Carlos Gil, U.S. Brand Evangelist for GetResponse, unveils how to safeguard and elevate your digital marketing strategy. Explore how integrating email marketing with social media can not only increase your brand's reach but also secure its future in the ever-changing digital landscape. Carlos will share invaluable insights on developing a robust email list, leveraging data integration for targeted campaigns, and implementing AI tools to enhance cross-platform engagement. Attendees will learn how to maintain a consistent brand voice across all channels and adapt to platform changes proactively. This session is essential for marketers aiming to diversify their online presence and minimize dependence on any single platform. Join Carlos to discover how to turn social media followers into loyal email subscribers and ultimately, drive sustainable growth and revenue for your brand. By harnessing the best practices and innovative strategies discussed, you will be equipped to navigate the challenges of the digital age, ensuring your brand remains relevant and resonant with your audience, no matter the platform. Don’t miss this opportunity to transform your approach and achieve iconic brand longevity akin to Beyoncé's enduring influence in the entertainment industry.
Key Takeaways:
Integration of Email and Social Media: Understanding how to seamlessly integrate email marketing with social media efforts to expand reach and reinforce brand presence. Building a Robust Email List: Strategies for developing a strong email list that provides a direct line of communication to your audience, independent of social media algorithms. Data Integration for Targeted Campaigns: Leveraging combined data from email and social media to create personalized, targeted marketing campaigns that resonate with the audience. Utilization of AI Tools: Implementing AI and automation tools to enhance efficiency and effectiveness across marketing channels. Consistent Brand Voice Across Platforms: Maintaining a unified brand voice and message across all digital platforms to strengthen brand identity and user trust. Proactive Adaptation to Platform Changes: Staying ahead of social media platform changes and algorithm updates to keep engagement high and interactions meaningful. Conversion of Social Followers to Email Subscribers: Techniques to encourage social media followers to subscribe to email, ensuring a direct and consistent connection. Sustainable Growth and Minimized Platform Dependence: Strategies to diversify digital presence and reduce reliance on any single social media platform, thereby mitigating risks associated with platform volatility.
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In this humorous and data-heavy session, join us in a joyous celebration of life honoring the long list of SEO tactics and concepts we lost this year. Remember fondly the beautiful time you shared with defunct ideas like link building, keyword cannibalization, search volume as a value indicator, and even our most cherished of friends: the funnel. Make peace with their loss as you embrace a new paradigm for organic content: Pillar-Based Marketing. Along the way, discover that the results that old SEO and all its trappings brought you weren’t really very good at all, actually.
In this respectful and life-affirming service—erm, session—join Ryan Brock (Chief Solution Officer at DemandJump and author of Pillar-Based Marketing: A Data-Driven Methodology for SEO and Content that Actually Works) and leave with:
• Clear and compelling evidence that most legacy SEO metrics and tactics have slim to no impact on SEO outcomes
• A major mindset shift that eliminates most of the metrics and tactics associated with SEO in favor of a single metric that defines and drives organic ranking success
• Practical, step-by-step methodology for choosing SEO pillar topics and publishing content quickly that ranks fast
Customer Experience is not only for B2C and big box brands. Embark on a transformative journey into the realm of B2B customer experience with our masterclass. In this dynamic session, we'll delve into the intricacies of designing and implementing seamless customer journeys that leave a lasting impression. Explore proven strategies and best practices tailored specifically for the B2B landscape, learning how to navigate complex decision-making processes and cultivate meaningful relationships with clients. From initial engagement to post-sale support, discover how to optimize every touchpoint to deliver exceptional experiences that drive loyalty and revenue growth. Join us and unlock the keys to unparalleled success in the B2B arena.
Key Takeaways:
1. Identify your customer journey and growth areas
2. Build a three-step customer experience strategy
3. Put your CX data to use and drive action in your organization
3. Why offer air duct cleaning?
The people most susceptible to indoor air pollution are children,
pregnant women and the elderly according to the National Safety
Council.
Contaminated central air handling systems can become breeding
grounds for mold, mildew and other sources of biological contami-
nants according to the Environmental Protection Agency (EPA).
On average, people spend 90% of their time in doors
(Environmental Protection Agency).
In a report on asthma and indoor air quality, the National Academy
of Sciences (NAS)/Institute of Medicine confirmed that dust mites
and other allergens, microorganisms, and some chemicals found
indoors are triggers for asthma.
Page 2 Why Offer Duct Cleaning?
4. Market Potential for Duct Cleaning
Buildings in the United States
Hospitals—5,800
Homes –125 Million
Schools-125,000
Does not include industrial or commercial facilities
Duct Cleaning Companies
1,000 National Air Duct Cleaners Association (NADCA) members
7,000 Duct Cleaning companies nationwide
Who does air duct cleaning?
Heating, Ventilation & Air Conditioning contractors
Fire, Water & Restoration companies
Carpet Maintenance and Janitorial companies
Chimney Sweep companies
Independent Duct Cleaning companies
Page 3 Market Potential for Air Duct Cleaning
5. Value Proposition—Franchisees
Excellent Profit Margins
Customers are willing to pay for security and protect
their investment-their home, health and family.
Another revenue stream
Customers must hire a trained professional – not a Do-It–
Yourself project!
Easy ancillary service to sell-people are more environmentally
& health conscious today than ever!
Better job security for your workforce
Great additional service offering for fire, smoke, water and
restoration customers
Free training program and support with our vendor
Value Proposition–FranchiseesPage 4
6. Value Proposition—Customers
Reduces energy costs
Reduces potential for mold and bacteria growth
Improves indoor air quality
Increases system performance & air circulation
Lengthens system’s lifespan
Multiple services in one visit—carpet cleaning, wood floors,
upholstery and other services!
Value Proposition –CustomersPage 5
7. Target Markets
Page 6 Target Markets
Target Market Audience Value Lead Source
Residential
̅Existing Residential Custom-
ers
̅Residential Home Owners
̅Remodelers
̅New Home Owners
̅Lower energy costs
̅longer system lifespan
̅Improved indoor air quality
̅healthier home
̅ Existing customer
database
̅List procurement
sources
̅Lost opportunities
Commercial
Contractors
̅Fire Water Restoration Con-
tractors
̅Maid Services
̅Mechanical Contractors
HVAC contractors
̅Janitorial & Cleaning Com-
panies
̅Filtration Contractors
̅Another service offering to
end-users
̅Add more value to end-
users and enhance their
overall customer experience
̅Create a win-win situation
for all
̅List procurement
sources Web
search
̅Directory listings
̅Networking
Businesses
̅Medical/Hospitals
̅Education/Universities
̅Multi-Unit Operations
̅Financial Institutions
̅Warehouses/Industrial
̅Potential for increased pro-
ductivity
̅Potential for reduced absen-
teeism
̅Improved indoor air quality
̅Reduced potential for mold,
pollutants and bacteria
̅Tradeshows
̅Industry trade
publications;
̅Referrals
̅Current customers
̅Lost bids/Missed
opportunities
̅List procurement
sources
Real Estate
̅Property Mgmt Firms
̅Home Inspection Firms
Property Owners/Landlords
̅Real estate Agents
̅Insurance Companies
̅Healthier buildings
̅Improved indoor air quality
for tenants and clients
̅Happier customers
̅Directory listings
̅Chamber of Com-
merce
̅List procurement
sources
̅Current customers
̅Referrals
8. Marketing Opportunities
Page 7 Marketing Opportunities
Marketing Materials
Sales Slicks
Post Cards
Brochures
Web Page Content
Social Media Content
Email Marketing Templates
Technical Manual
Sales Strategy & Manual
Direct Mail & Val-Pak
Other Marketing Opportunities
Non -ServiceMaster® Carpet Cleaning contractors
Janitorial & Floor Care contractors not willing to perform air duct services
HVAC companies
Chimney Sweeps
Filter Maintenance & Supply companies
Mechanical contractors
Home Inspectors
9. Duct Cleaning Pricing Guidance
Page 8 Duct Cleaning Pricing Guidance
Residential Pricing
Please note that this pricing includes cleaning of the ductwork and vents only. If a customer requests additional
pricing for cleaning the blower section and AC coils, it is highly recommended that you refer them to an HVAC
contractor with the proper certifications and licensing. The prices recommended above are recommendations
only and not a requirement that these prices are competitive in any particular market. The recommended pricing
is not a promise of financial success or profit. Franchisees should establish pricing for services at their discretion.
Pricing for QRV program work may be limited by insurers through Xactimate or a similar program.
One Furnace Two Furnaces Three Furnaces
$365—$450
(first 10 vents)
$730—$800
(first 10 vents)
$1,095—$1,250
(first 10 vents)
$15 / each additional vent $15 /each additional vent $15 / each additional vent
$125—dryer vent cleaning $125—dryer vent cleaning $125—dryer vent cleaning
10. Considerations for Commercial Duct
Cleaning
Page 9 Considerations for Commercial Duct Cleaning
Commercial Duct Cleaning
You may be considering Commercial Duct Cleaning as you consider expanding this service offering. This is a
natural progression as you begin to add light commercial projects. There are some differences; however, that
you first need to be aware of before moving into the commercial arena.
Work Time—Residential jobs are typically completed during the daytime while Commercial jobs are
handled at night usually 4PM to midnight.
Duct Cleaning Systems—Residential duct cleaning systems are fairly simple to understand and modest
in size. Commercial Duct Cleaning and HVAC Systems are larger and more complex in scale. There will
be many more elements like inline coils, fire dampers, and turning valves that require special certifica-
tions that vary by individual states.
Average Revenues—Residential can range from $300 to $700 depending on the size of the job. Com-
mercial jobs can range from $1,000 to $1,000,000 or more depending if it is program work.
Payment Terms —Residential work is great for cash flow because you are paid at the time of service.
Commercial usually involves terms that can be 30, 60, or 90 days and might require a line of business
credit to meet payroll and business needs.
Work Specifications—Residential work usually doesn’t involve a scope of work or cleaning specifica-
tions. You must satisfy the homeowners’ expectations. Commercial jobs have specs regarding experi-
ence, certification, insurance, bonding, cleanliness, verification, and what HVAC components must be
cleaned.
Certifications—Most residential jobs don’t require certifications but they are a great sales tool. More
commercial specs are requiring commercial contractors to be to be a member of the National Air Duct
Cleaners Association (NADCA) and have at least one Air Systems Cleaning Specialists (ASCS) bid on the
project.
Marketing—For residential, you will be marketing to the homeowner, while for commercial jobs you
are marketing to a wide variety of audiences—mechanical contractors, insurance agents, real estate
agents & property managers, and other commercial entities.
Commercial Duct Cleaning can be a profitable revenue stream; however, good planning and preparation are vi-
tal.
11. Identifying Needs
Page 10 Identifying Needs
Begin the problem identification process by being observant of all the possible reasons you can identify that the
customer might need your services. Facility Managers or homeowners usually have a hot button. Find out the
reason for that hot button. Look for evidence! In other instances, their needs may not be apparent and it will
take some probing to discover their needs. Here is a list of the most common reasons for air duct cleaning.
Dust trails—Residential & Commercial
Dirty vent covers in the home or commercial facility
Overall cleanliness of the home or commercial facility
Pets are present—Residential Only
Recent Remodeling or Construction
Recent fire, smoke or damage restoration work performed
Smokers present
Ask at least 3 open-ended questions that start with words like—what, why, when, how, which, etc. In this case,
the customer will be unable to respond with a simple yes or no.
What are your current challenges with employee absenteeism and loss of production?
What are your thoughts on Indoor Air Quality Improvement Initiatives?
How do you decide when your ductwork needs to be cleaned?
What do you see as the advantages in hiring a professional to clean your ductwork?
What criteria do you use for when you are choosing a professional to clean your ductwork?
Did you know that poor indoor air quality is one of the top five environmental risks for public health as
stated by the EPA—what if you could take measure to improve your family’s safety and health?
How important is indoor air quality and the health of your family?
12. Setting Customer Expectations
Page 11 Setting Customer Expectations
One of the most critical pieces of the sales process is setting realistic expectations with the customer regarding
outcomes. Let’s review the expected outcomes of duct cleaning.
Duct Cleaning
Please note this system will NOT:
Clean your entire HVAC system
Clean the coils or blower system
Remove all dirt, debris, and contaminants if done improperly
Eliminate odors unless it is growing on particulate matter in the ductwork
Fix or eliminate any HVAC maintenance issues
Please note this system will:
Thoroughly clean your ductwork
Improve the indoor air quality in your home and facility
Reduce energy costs
Increase system performance, circulation, and lifespan
Reduce the potential for mold, particulate and bacterial growth
13. Features versus Benefits
Page 12 Features versus Benefits
It is important for your salespersons and marketers to be able to speak intelligently about the Duct Cleaning
processes, relate benefits and value in terms that decision makers understand and answer any questions.
Features Benefits
Indoor Air Quality ̅Reduces airborne particulate and allergens
̅Reduces the potential for growth of mold, fungi and bacteria—
cleaner environment!
̅Potential for reduced absenteeism and higher productivity in the
workplace!
Reduced Energy Costs ̅Lowers the heating and cooling bill
̅Extends the life of the HVAC system and increases performance
High Efficiency Particulate Arrest-
ing (HEPA) Filtration Equipment
̅Captures 99.97% of all particulate matter down to .3 micron level
= captures mold spores, bacteria or other pollutants and irritants
in the air
̅Cleaner & healthier environment for families and employees
NADCA Standards ̅Follows Industry standards of approved method to clean duct-
work
Fully Trained & Supported Techni-
cians
̅Properly trained to do the job right ensuring customer satisfac-
tion
Satisfaction Guarantee ̅If customer is not happy, we will return at no charge to remedy
the issue
14. Offering Solutions
Page 13 Offering Solutions
We are in the business of providing solutions to needs we have identified during our initial sales visit. Remem-
ber, timing is everything, and you must “strike while the iron is hot!”
One of the biggest reasons we do not get a sale is because we fail to translate features into benefits. The heart of
communicating value is translating our internal terminology into language that connects with the customer. As a
salesperson, you may sound very knowledgeable and charismatic about Duct Cleaning but that does not mean
the customer or facility manager understands the direct value you are trying to communicate to him or her.
Drop “I” from your statements. “Speak from the customer’s perspective of “You”
Listen more than you talk
Tailor your conversation to the hot-button issues they have raised. This should not be difficult if you
have asked a series of open-ended questions to help identify the hot-button issues around their duct
cleaning and HVAC needs
Be assertive, but not aggressive. No one likes a pushy, used-car-salesman type
Be sincere and honest. The facility manager (or home owner) will quickly sense if you are just pushing a
sale
Suggested Scripting
Here are a few examples of how to set customer expectations while also offering Duct Cleaning solutions.
“Just imagine the potential improvements in reduced absenteeism and productivity by having your
ductwork cleaned. Of course, this will not eliminate absenteeism all together, but it will significantly im-
prove the indoor air quality which is one of the top five environmental risks to public health according
to the American Lung Association.”
“Based on your desire to have improved system performance and lower energy costs, we believe you
will be more than satisfied with our Duct Cleaning solutions.”
“Avoid the costs and pain of poor indoor quality, by simply having your ductwork cleaned, you can help
protect your workforce (and family) against harmful threats like strep, salmonella, Legionnaire's disease
and other airborne pollutants.”
"Improving indoor air quality and sustainable building programs are a priority for progressive building
managers. Let us help you achieve your goals by improving your indoor air quality, reducing energy
costs and improving workforce productivity.”
“ According to a report by the EPA, Americans on average spend 90% of their time indoors. We want to
ensure that you and your family have a happy, healthy home by simply cleaning your ductwork!”
15. Overcoming Objections
Page 14 Overcoming Objections
When a customer is presented with the benefits of cleaning their ductwork, objections can be greatly reduced.
However, you will still encounter them and need to be prepared to address them. In addressing concerns, it is
important that the customer not feel coerced, pushed, or threatened. One of the most important things to re-
member is that if a customer is reluctant, negative responses don’t necessarily mean NO. It may simply mean a
request for more information.
Before deciding that a prospective sale is a lost cause, address the customer’s top objections. Below are exam-
ples of how you can ask and respond to customer objections in a positive, nonthreatening manner.
Q—Have you ever had your air ducts professionally cleaned?
No, it costs too much.
Professionally cleaning your ductwork can extend the life of your air handler, lower energy costs, and
help you to avoid having to replace your HVAC system early—which can be even more costly.
As far back as 1989, the US EPA recognized that poor air quality could have an adverse impact on
productivity and attendance which could affect your bottom line. Cleaning your ductwork can help
improve the indoor air quality and provide tremendous savings in the long run!
Yes, and we were dissatisfied the last time.
As a company who prides themselves on quality of their work, we would be happy to offer you a list
of references. We stand behind our work! (Be sure to get the customer’s permission to use them as a
reference.)
I completely understand your position. That is why we follow the National Air Duct Cleaners Associa-
tion's (NADCA) standards for proper source removal of contaminants and cleaning processes. We
also have a satisfaction guarantee—we will come back and remedy the issue if you are not satisfied!
We have a portfolio of before and after shots of recent jobs completed for well-known companies in
the area. Please have a look and see the amazing difference for yourself. Imagine what the indoor
air quality will feel like after simply having your ductwork cleaned! (Be sure to get a written release
from the customer prior to displaying any photos.)
Nope, the HVAC system is brand new and installed just a couple of years ago.
Your brand new system could possibly be contaminated with particulates that still exist in the duct-
work. A simple cleaning of your ductwork will keep your system running efficiently for a long time.
Cleaning your ductwork can protect your investment and lower your energy costs. With annual in-
spections as advised by NADCA standards, most duct systems only have to be cleaned every 3-5
years.
We do not have the time to shut-down.
We can schedule a time after hours that is convenient for your business operations (or when most
of your family or employees are not present). Depending on the size and complexity of the job, it
should only take a few hours.
Our highly skilled professionals are trained to get the job done as efficiently as possible and to your
satisfaction. We are happy to schedule at a time that is convenient for you and your employees.
16. Overcoming Objections
Page 15 Overcoming Objections
No, we are selling our house.
Cleaning the ductwork can help reduce odors especially if smokers are present, remove pet dander,
and increase efficiencies with the air conditioning. Doing all this can help you stage and present
your home in the most favorable light.
By cleaning your ductwork, you will be generating additional energy savings, increasing system per-
formance and improving the health of the home which will enhance the overall home value.
We do not know why we need that—that’s for the birds!
Cleaning your duct work can greatly improve the indoor air quality in your home. If any members of
your family suffer from allergies, Duct Cleaning can be a simple way to help reduce their allergy
symptoms.
Contaminated central HVAC systems, if left unattended, can be breeding grounds for mold, mildew
and other biological contaminants according to the EPA. Once mold and other contaminants de-
velop, mold mitigation can be very costly, and is sometimes not covered by your homeowners’ insur-
ance policy. A simple ductwork cleaning helps to prevent these conditions from developing.
17. Closing the Sale
Page 16 Closing the Sale
Too often, we do everything but ask for the customer’s business. The step most commonly omitted from the
sales process is asking for the business. At this point, the customer may already be asking you to do the work,
and you are not picking up on it. Remember, the customer’s time is valuable; you are already there to do one
job, an estimate, or presentation for another potential job.
Techniques to Close:
Assumptive close: “You would like us to clean your ductwork, correct?
– If you do not close at this point, you must continue the process of educating the customer.
– Briefly summarize your conversation with the customer. Remember to keep it customer-focused and
restate the benefits.
Direct close: “May we go ahead and schedule this service with you today?” “After reviewing our Duct
Cleaning program, is there any reason this would not be applicable in your facility (or home)?”
Indirect close: “Based on your needs we identified earlier, I would encourage a simple ductwork
cleaning for your HVAC system. Do you agree?” (Nod your head subtly in a positive manner.)
18. Wrapping Up the Sale
Page 17 Wrapping up the Sale
Do not forget…
Prior to leaving the customer’s home or facility, be sure the fol-
lowing takes place to bring the customer experience full circle.
Ensure the price on the proposal is agreeable to the cus-
tomer
Suggest some possible dates for services to be performed
Schedule the work and ensure date is agreeable to the cus-
tomer
If the customer needs more information from you before
scheduling, set up an appointment for follow up
If the customer needs to satisfy some internal requirement,
set up an appointment for a phone call or visit to finalize
plans for project start and completion
19. Bringing the Customer Back
Page 18 Bringing the Customer Back
To keep the top of mind awareness with your customers, here are some key points to consider once the job is
completed.
Ensure you push a Tell ServiceMaster survey to them within one week of completing the job.
Make sure the customer gets a slick with after care instructions on how to maintain their home after the
ductwork has been cleaned.
Be sure to scan the home and document other potential services to offer to the customer later
Follow up with the customer the next day via telephone to ensure they are satisfied with the job and
have everything they need.
Ensure the customer is aware of other services your business provides before leaving–UP SELL, UP SELL,
UP SELL!!
Take before-and-after photos of the job and post them on your social media sites. Ensure you ask per-
mission from the customer and get a written release to do so before publishing any job photos.
Ask the customer (if they are raving fans on Tell ServiceMaster) to recommend your services on Face-
book and Twitter (refer to the FaceBook integration guidelines on Service Connection or Marketing
Connection).
Follow up with the customer within 3 months to find out additional needs, check in on them, and let
them know of any specials.
Include them in your direct mail and monthly email campaigns.
For any success stories, get customer permissions to use testimonials for blogs, social media, and build-
ing brand awareness.