Talk delivered by Craig Smith at Agile Brisbane meetup in Brisbane, Australia on 22 October 2016. When you look for inspiration in the Agile Coaching community, the name Gordon Ramsay is probably not the first name to come to mind. He has been known to be belligerent, condescending and downright rude, but underneath this brute facade is a treasure trove of skills and talents that influence change. In this presentation we will draw insights from his ‘Kitchen Nightmare’ escapades and draw parallels with how much his work aligns with that of an Agile Coach and the goal to successfully drive change and introduce a number of models and techniques that are indispensable in the coaching toolkit.

1. CRAIG SMITH
@SMITHCDAU
COACHING
LESSONS WECANLEARN
FROM GORDONRAMSAY
AGILE

3. WELCOME…
Image:http://img.thesun.co.uk/aidemitlum/archive/01866/gordon-m_1866934a.jpg
@agilerenee

4. Image:©ITVStudiosAmericahttp://s.sidereel.com/tv_shows/34287/giant_2x/KN3X4Showcard.jpg
©OnePotatoTwoPotatohttps://tribzap2it.files.wordpress.com/2012/08/gordon-ramsay-hotel-hell.jpg
LOVE
OR
HATE?

5. LISTEN &
LEARN
OBSERVE
HOLD A
MIRROR
ASK TO
COMMIT
ENERGISE /
TEACH /
MENTOR
STAND
WITH THE
TEAM
REFLECT &
NEXT
ACTIONS
SHOW FORMULA

6. COACHING FORMULA - GROW
Image:http://study.com/cimages/multimages/16/grow-model_v01.png

7. RESPONSIBILITY PROCESS
ResponsibilityProcess®byChristopherAvery&TheLeadershipGift

8. ACI COMPETENCY FRAMEWORK
AgileCoachingInstitureCoachingCompetencyFramework

9. COACHING KATA
Image:©ColumbiaPictureshttps://nypdecider.files.wordpress.com/2014/11/the-karate-kid-15.png

10. LISTEN &
LEARN
https://www.youtube.com/watch?v=HjW-xKbelUc
KitchenNightmares©ITVStudios

11. KATA:
POWERFUL QUESTIONS
LISTEN &
LEARN

12. LISTEN &
LEARN WHAT DID WE OBSERVE?
Goal /
Reality
Pre-Responsibility
/ Denial /
Lay Blame
Coaching

13. POWERFUL QUESTIONS
WHAT DID YOU OBSERVE?
WHAT ELSE COULD YOU ASK?

14. ACTIVE LISTENING

15. EMPATHY

16. COACHING ALLIANCE
Image:http://coachingcanvas.org/images/the-coaching-canvas-en.jpg

17. OBSERVE
https://www.youtube.com/watch?v=YJ8dRorGtTw
itchenNightmares©ITVStudios

18. KATA:
CONFLICT
OBSERVE

19. OBSERVE
WHAT DID WE OBSERVE?
Reality /
Options Denial
Mentoring /
Mastery

20. GEMBA > GO SEE
Image:©ShineAustraliahttp://cdn.newsapi.com.au/image/v1/0e30ff85bb5b1058ec5393be9097d96b

21. CONFLICT
WHAT CONFLICT DID YOU OBSERVE?
WAS CONFLICT USEFUL AS A COACH?

22. ROOT CAUSE ANALYSIS

23. HOLD A
MIRROR
https://www.youtube.com/watch?v=1Dhkjmup7PQ
KitchenNightmares©ITVStudios

24. HOLD A
MIRROR
KATA:
USE THE MODELS

25. HOLD A
MIRROR WHAT DID WE OBSERVE?
Reality Lay Blame /
Justify / Shame
Coaching /
Mastery

26. THE TRUTH CAN HURT
Image:©ShineAustraliahttp://iprx.ten.com.au/ImageHandler.ashx?f=jpg&u=https%3A%2F%2Fnetworkten-
a.akamaihd.net%2Fnew%2F2199827728001%2F201507%2F1980%2F2199827728001_4351096459001_EP51-BCS.jpg%3FpubId%3D2199827728

27. LOOK FOR METRICS
KitchenNightmares©ITVStudios

28. Image:http://cdn.funnyisms.com/79faa0dd-8148-4208-8c98-8b2b78eb3866.jpg
POKE THE BEAR

29. NON-VIOLENT COMMUNICATION

30. ASK TO
COMMIT
https://www.youtube.com/watch?v=kPGsIf0Lrrs
KitchenNightmares©ITVStudios

31. KATA:
BODY LANGUAGE
ASK TO
COMMIT
Image:http://i.telegraph.co.uk/multimedia/archive/03170/gordon_3170843b.jpg

32. ASK TO
COMMIT WHAT DID WE OBSERVE?
Reality /
Options
Quit / Shame /
Obligation /
Responsibility
Coaching /
Mentoring

33. Image:http://i.telegraph.co.uk/multimedia/archive/03170/gordon_3170843b.jpg
BODY LANGUAGE
WHAT BODY LANGUAGE DID YOU SEE?

34. ENERGISE /
TEACH /
MENTOR
https://www.youtube.com/watch?v=MSkmLoF6d0Q
KitchenNightmares©ITVStudios

35. KATA:
AGILE PRINCIPLES
ENERGISE /
TEACH /
MENTOR
Image:http://ic.c4assets.com/brands/gordon-ramsays-home-cooking/series-1/episode-11/d704bb3b-e324-4eaf-b372-bc5e162c4fe0_625x352.jpg

36. ENERGISE /
TEACH /
MENTOR
WHAT DID WE OBSERVE?
Options /
Way Forward
Responsibility Mentoring /
Facilitating /
Mastery

37. Image:
AGILE PRINCIPLES
Image:http://ic.c4assets.com/brands/gordon-ramsays-home-cooking/series-1/episode-11/d704bb3b-e324-4eaf-b372-bc5e162c4fe0_625x352.jpg
WHAT PRINCIPLES WERE PRESENT HERE?
 Business people and developers must work together daily
throughout the project.
 Build projects around motivated individuals. Give them the
environment and support they need, and trust them to get the
job done.
 The most efficient and effective method of conveying
information to and within a development team is face-to-face
conversation.
 Continuous attention to technical excellence and good
design enhances agility.
 The best architectures, requirements, and designs emerge
from self-organizing teams.

38. Image:http://ic.c4assets.com/brands/gordon-ramsays-home-cooking/series-1/episode-11/d704bb3b-e324-4eaf-b372-bc5e162c4fe0_625x352.jpg
KEEP IT SIMPLE

39. ENVIRONMENT & TOOLS
Image:http://ww1.prweb.com/prfiles/2012/12/07/10530558/Zocalo_Ramsay4.png

40. MENTOR / LEAD BY EXAMPLE
Image:https://i.ytimg.com/vi/J9H0dijXztA/maxresdefault.jpg

41. PROBLEM IS THE SYSTEM, NOT PEOPLE

42. STAND
WITH THE
TEAM
https://www.youtube.com/watch?v=Iy7wD9Yyg8w
KitchenNightmares©ITVStudios

43. STAND
WITH THE
TEAM
KATA:
USE THE MODELS

44. STAND
WITH THE
TEAM
WHAT DID WE OBSERVE?
Way Forward Responsibility Coaching /
Mastery

45. STAND “WITH” THE TEAM
Image:http://www.cbc.ca/punchline/content/images/punchroll/ramsay-mandarin.jpg

46. BUILD QUALITY IN
Image:https://heavyeditorial.files.wordpress.com/2016/06/gordon-ramsay-meme-4.jpg?quality=65&strip=all

47. REFLECT &
NEXT
ACTIONS
https://www.youtube.com/watch?v=mHxT4CLtHn0
KitchenNightmares©ITVStudios

48. Image:http://coachingcanvas.org/images/the-coaching-canvas-en.jpg
KATA:
COACHING ALLIANCE
REFLECT &
NEXT
ACTIONS

49. REFLECT &
NEXT
ACTIONS
WHAT DID WE OBSERVE?
Way Forward Responsibility Coaching

50. Image:http://lemerg.com/data/wallpapers/41/861892.jpg
SEAGULL COACHING

51. RETROSPECT & NEXT ACTIONS
Image:http://weisbart.com/wp-content/uploads/2011/09/cookie-header.jpg

52. MAKE YOUR COACHING STICK

53. COACHING ALLIANCE
Image:http://coachingcanvas.org/images/the-coaching-canvas-en.jpg
LISTEN &
LEARN
OBSERVE
HOLD A
MIRROR
ASK TO
COMMIT
ENERGISE /
TEACH /
MENTOR
STAND
WITH THE
TEAM
REFLECT &
NEXT
ACTIONS

54. COACHING ALLIANCE
Image:http://coachingcanvas.org/images/the-coaching-canvas-en.jpg
LISTEN &
LEARN
LISTEN &
LEARN
LISTEN &
LEARN
OBSERVE
OBSERVE
OBSERVE
HOLD A
MIRROR
ASK TO
COMMIT
ENERGISE /
TEACH /
MENTOR
STAND
WITH THE
TEAM
REFLECT &
NEXT
ACTIONS

55. WRAP UP
Image:https://thehungryswans.files.wordpress.com/2014/12/img_2526.jpg

56. LISTEN &
LEARN
OBSERVE
HOLD A
MIRROR
ASK TO
COMMIT
ENERGISE /
TEACH /
MENTOR
STAND
WITH THE
TEAM
REFLECT &
NEXT
ACTIONS
KNOW YOUR PROCESS

57. USE YOUR TOOLS

58. REMEMBER THE GOAL
Image:©20thCenturyFoxhttps://marketingdebareserestaurantes.files.wordpress.com/2011/11/alta-cocina-simpson-chefs-e1321395334342.jpg?w=5

59. BE YOURSELF AND PRACTICE
Image:http://static.lakana.com/media.fox5atlanta.com/photo/2016/03/18/cookie1_1458297474348_34331943_ver1.0_640_480_1458338876318_104

60. COACHING QUESTIONS?
AGILE
http://www.craigsmith.id.au
craig@craigsmith.id.au
@smithcdau
CRAIG SMITH