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Mind the Gap: Realising the Value of Agility

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Talk delivered by Craig Smith at LAST Conference Canberra, Australia on 21 September 2019.

Agile has well and truly crossed the chasm and every organisation large or small seems to be in the middle of some sort of Agile transformation. Yet, look behind the covers and we have to ask ourselves the tough question of how well we are doing and how agile are we really?

So all aboard as we acknowledge some of gaps many organisations are facing and we question the true value we are delivering. More importantly, we will discuss how we might start to these issues, both inside our organisations and as individuals flying the agile flag.

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Mind the Gap: Realising the Value of Agility

  1. 1. CRAIG SMITH @smithcdau
  2. 2. WELCOME… Image:Image:©TwentiethCenturyTelevisionhttps://youhavewhat.files.wordpress.com/2016/02/old-man-cloud.jpg?w=403&h=221
  3. 3. Retrospective People Process Action TALK MAP
  4. 4. Retrospective People Process Action
  5. 5. Image:©AmblinEntertainment/UniversalPictureshttps://i.imgflip.com/1s6d2s.jpg
  6. 6. ONE BOOK TO RULE THEM ALL… Image:https://images-na.ssl-images-amazon.com/images/I/416Y8MS65TL.jpg
  7. 7. START OF THE JOURNEY FOR MANY Image:http://www.agileacademy.com.au/agile/sites/default/files/images/Craig%20Summit.jpg
  8. 8. XP AT SUNCORP
  9. 9. DO YOU? Image:http://blog.palo-it.com/wp-content/uploads/sites/2/2016/01/I-Love-Agile.png
  10. 10. RACCOON! Image:http://www.animaldanger.com/images/cutest%20raccoon.jpgcc
  11. 11. 16 GOING ON 17… Image:https://media.licdn.com/mpr/mpr/ AAEAAQAAAAAAAAh0AAAAJDMyMGQ3OWE5LWM2ZmMtNDhiNy05YTZmLTVjZGU0ZGI1MTQ0ZQ.jpg
  12. 12. SCRUM IS 21 YEARS OLD… Image:https://www.scrum.org/resources/scrum-framework-poster
  13. 13. MANY OF THESE ARE OBVIOUS,,, YET THE GAPS ARE EVERYWHERE Image:http://cdn.zmescience.com/wp-content/uploads/2013/06/captain-obvious.jpg
  14. 14. SPEED OF TECH EVOLUTION… Image:http://www.brandchannel.com/wp-content/uploads/2016/10/google-home-pixel-family-860.jpg
  15. 15. CHALLENGES CONTINUE Report:https://explore.versionone.com/state-of-agile/versionone-11th-annual-state-of-agile-report-2
  16. 16. CHALLENGES CONTINUE Report:https://explore.versionone.com/state-of-agile/versionone-11th-annual-state-of-agile-report-2
  17. 17. ARE WE GETTING ANY BETTER? Article:https://www.infoq.com/articles/standish-chaos-2015
  18. 18. 75% OF CIO’s WON’T DEFEND IT! Image:https://static.guim.co.uk/sys-images/Guardian/Pix/pictures/2012/3/16/1331898171438/Pile-of-magazines-007.jpg Article:http://www.computerweekly.com/news/450418205/Agile-development-an-IT-fad-that-risks-iterative-failure
  19. 19. IT USED TO BE EASY… BUT THIS DOESN’T HELP! Image:https://www.scrum.org/resources/scrum-framework-poster
  20. 20. Image:http://ichef.bbci.co.uk/corporate2/images/width/live/p0/1z/0f/p01z0fv1.jpg/624 Article:https://www.theregister.co.uk/2016/05/10/nao_bbc_projects_agile/ BENEFITS 2 YEARS IN?
  21. 21. WE DON’T REALLY TALK ABOUT THE FAILURES Image:http://www.whatreallyhappenedtosteam.co.uk/images/article/34021.jpg
  22. 22. REALITY OF THE BUSINESS WORLD Image:http://culturalacupuncture.com/wp-content/uploads/2015/07/vuca-prime.png
  23. 23. MIND THE PEOPLE & PROCESS GAP Image:https://blogs-images.forbes.com/joshlinkner/files/2016/02/Mind-The-Gap4.jpg
  24. 24. Retrospective People Process Action
  25. 25. HOW DID A BUNCH OF TECHIES END UP BEING “PEOPLE” PEOPLE? Image:©TalkbackThameshttp://images5.fanpop.com/image/photos/29700000/-Roy-Jen-roy-and-jen-the-it-crowd-29704691-640-36
  26. 26. PEOPLE MAKE ORGANISATIONS… THEY CAN ALSO BREAK THEM Image:©20thCenturyFoxhttp://www.nabeelreviews.com/uploads/1/2/5/4/12547071/5763233_orig.jpg
  27. 27. LET’S TAKE AIM AT THE ROLES.,.. Image:http://www.compliancemonitor.com/incoming/article68831.ece/ALTERNATES/w940/Take+aim+for+AIFMD.jpg
  28. 28. WHY SHOULD WE CARE? Image:https://s3.reutersmedia.net/resources/r/?m=02&d=20170825&t=2&i=1198561402&r=LYNXNPED7O1D6&w=1280 Article:https://www.nytimes.com/2017/08/25/business/volkswagen-engineer-prison-diesel-cheating.html
  29. 29. WHY SHOULD WE CARE? Image:http://i2.coventrytelegraph.net/incoming/article10802776.ece/ALTERNATES/s1200/british-gas-662938398.jpg Article:http://www.dailymail.co.uk/news/article-3466982/Smart-heating-app-Hive-lets-control-boiler-phone-hit-glitch-sends-users-h
  30. 30. SOFTWARE ENGINEERS: MORE THAN CODE Image:©JudgmentalFilms/HBOhttps://i.pinimg.com/736x/b8/99/b8/b899b834a2b21d2edc1d3c35ddd23734--silicon-valley-top-tv.j
  31. 31. BREAK DOWN THE SILOS Image:https://i.pinimg.com/236x/61/cc/5e/61cc5eb296e4078f5ffcecc904a094b2--full-stack-developer-design-web.jpg
  32. 32. COLLABORATE LEFT & RIGHT Image:http://cdn0.theroar.com.au/wp-content/uploads/2017/07/Jake-Lever-Adelaide-Crows-AFL-2016.jpg
  33. 33. RAISE TECHNICAL DEBT HEALTH Write Good Code! Clean up or Delete the Legacy! Article:http://blog.crisp.se/2013/07/12/henrikkniberg/the-solution-to-technical-debt
  34. 34. INCREASED PACE & GAP Source:https://puppet.com/resources/whitepaper/state-of-devops-report
  35. 35. TESTING: CSI: SOFTWARE Image:©JerryBruckheimer Televisionhttps://vignette4.wikia.nocookie.net/csi/images/e/eb/House_of_Hoarders.jpg/revision/latest?cb=20120812153405
  36. 36. Automation: I work with developers to automate tests that provide business value and identify system risks Collaboration: I work with analysts and SMEs to ensure that testable acceptance criteria are created for all stories Strategy & Planning: I am involved in the project at all stages to ensure that testing provides the greatest value and quality objectives are achieved Tools & Techniques: I use both manual and automated techniques using the preferred testing tools based on the situation Architecture: I have an understanding of the system architecture and can create tests that verify individual components and the system as a whole Development: I take an interest in development practices and monitor code quality metrics Estimating: I am involved in developing estimates for projects at a story level, for tools and infrastructure and also for deployment/release activities Reporting: I provide metrics that give insight into project health and system quality Agile: I understand Agile project delivery and the differences between testing in the different phases of an phase Qualifications & Training: I have recognised qualifications in testing and continually update and maintain my skills Recruitment & Development: I am attracted to the organisation because testing is a cool career path that offers heaps of opportunities and a way of continually developing my skills Community & Teams: I am part em of a community of testers that are bedded within teams but share common values THE ROLE OF AN AGILE TESTER
  37. 37. TESTING QUADRANTS Image:https://gojko.net/assets/quadrants_small1.png
  38. 38. s TESTING COMPLEXITY Basic Testing Practices Test Automation & Regression BDD / Specification by Example Experiments / Chaos Engineering Image:https://paul4innovating.files.wordpress.com/2014/06/cynefin-revised-3-ordered-unordered.png
  39. 39. BUSINESS ANALYSIS: REAL TIME Image:©NineNewshttp://i.dailymail.co.uk/i/pix/2016/11/09/02/3A30A97900000578-3918472-image-a-25_1478658541878.jpg
  40. 40. LOOKING FORWARD… NOT SO FAR BACK Image:https://fthmb.tqn.com/t9g94ZhGOjAPJIqXo9uNtz9AoJU=/1000x990/filters:no_upscale():fill(transparent,1)/about/guy- 57a582553df78cf459ca0ba4.jpg
  41. 41. THREE AMIGOS CONVERSATION Image:©HBOFilmshttp://images.mentalfloss.com/sites/default/files/amigos_primary.jpg?resize=1100x740
  42. 42. LEARN – VALUE - TAIL Image:https://image.slidesharecdn.com/risk-value-cost-140521000308-phpapp01/95/learn-value-tail-risk-value-cost-prioritisation-2-638.jpg?cb=1401732424 Image:https://image.slidesharecdn.com/risk-value-cost-140521000308-phpapp01/95/learn-value-tail-risk-value-cost-prioritisation- 2-638.jpg?cb=1401732424
  43. 43. SCRUM MASTERS: SEE IMPEDIMENTS & LAND PLANES Image:©RegencyEnterprises/20thCenturyFoxhttp://celq.com/johncusack/johncusack016.jpg
  44. 44. MISUNDERSTOOD ROLE Image:©AgileLearningLabshttp://www.agilelearninglabs.com/wp-content/uploads/2012/02/what-does-a-scrum-master-do1.jpg
  45. 45. FRACTURED ROLE Source:https://www.scrumalliance.org/why-scrum/state-of-scrum-report/2017-state-of-scrum
  46. 46. 0 20 40 60 80 100 Forming Storming Norming Performing Scrum Master Skillset Core Skillset FULL-TIME ROLE CONUNDRUM… DELIVERING VALUE
  47. 47. DELIVER ON THE BASICS Image:https://blog.ganttpro.com/wp-content/uploads/2016/10/Agile-principles.jpg
  48. 48. AGILE COACH: LEAD TO IMPROVEMENT, SWEAR OCCASIONALLY… Image:http://www.cbc.ca/punchline/content/images/punchroll/ramsay-mandarin.jpg
  49. 49. AgileCoachingInstitureCoachingCompetencyFramework COACHING COMPETENCIES
  50. 50. COACHING GOALS / STICKY CHANGES Image:https://a.dilcdn.com/bl/wp-content/uploads/sites/25/2013/12/A-Very-Merry-Pooh-Year_Pooh-Stuck-in-Hunny.jpg
  51. 51. TACKLING THE BIG ISSUES… HEAD ON Image:http://news.bbc.co.uk/media/images/46734000/jpg/_46734764_wallace_getty.jpg
  52. 52. PRODUCT OWNER: DECISIONS, DIRECTION & VALUE Image:https://regmedia.co.uk/2017/07/18/game_of_thrones_shutterstock_editorial_only.jpg?x=442&y=293&crop=1
  53. 53. EMPOWERED TO MAKE DECISIONS Image:https://globalgenes.org/wp-content/uploads/2014/04/super-girl.jpg
  54. 54. ALWAYS AVAILABLE Image:http://www.romanpichler.com/wp-content/uploads/2010/11/ProductOwnerAndStakeholders.png
  55. 55. AVOID THE RUNAWAY TRAIN Image:http://3.bp.blogspot.com/-pzNkmk2mPdE/UWcWFzdDyZI/AAAAAAAAB0U/zFxPn_S9ae0/s400/runaway+train.jpg
  56. 56. (PROJECT) MANAGEMENT: LEAD OVER FREEZE Image:©BraniffProductionshttps://vignette1.wikia.nocookie.net/southpark/images/8/8d/218.jpg/revision/latest?cb=2016041103310
  57. 57. OUTCOMES OVER OUTPUT (VELOCITY) Image:https://enrise.com/app/uploads/product-owner-maximize-value.jpg
  58. 58. HONESTY & TRANSPARENCY Image:https://cdn.aarp.net//content/dam/aarp/health/healthy-living/2015-07/1140-six-things-about-watermelon-new- promo.imgcache.rev192644f75650a20737415e5fa403ccaa.web.jpg
  59. 59. SLACK TO HACK & LEARN Image:http://www.convergentllc.com/wp-content/uploads/2014/10/TooBusyToInnovate.jpg
  60. 60. 62 Loop of despair 1. Management Strategy, purpose, values Enhancing team performance. Building diversity of thinking Building scale and managing growth 4. Agility Good factory operations Hardwire the customer’s voice. Be responsive to change. Value, flow and waste focus. Kaizen commitment. Test & Learn. 2. Resilience Bouncebackability & Recovery. Grit Longevity People + System of Work + Place. 3. Invention Inventorship Combinations Build individual work habits on top of a sense of confidence and purpose. I don’t actually KNOW! Rolls up into broader organisational capability. Makes it a safe environment for experimentation. Ensure your ideas find a place to be owned and executed. MANAGEMENT FIRST, AGILE LAST Source: Nigel Dalton
  61. 61. MADE IT… Images:http://yourfitnessplus.com/wp-content/uploads/2017/05/Training-With-A-Heart-Rate-Monitor.jpg
  62. 62. Retrospective People Process Action
  63. 63. IT STARTED IN SOFTWARE DEVELOPMENT… Image:https://c.stocksy.com/a/mMZ100/z0/374280.jpg
  64. 64. SINCE THE 1970’s… Image:https://www.snelstart.nl/hubfs/SnelStart2016/Blogs/mythicalmanmonth.jpg
  65. 65. WHY SHOULD WE CARE? Image:http://na2.www.gartner.com/binaries/content/gallery/events/standard/hero/iom_word_cloud_hero.jpg;wa05ab1e6ba416309b Image:http://blogs.gartner.com/it-glossary/files/2015/01/bimodalslide1.png
  66. 66. WHY SHOULD WE CARE? Image:https://twitter.com/i/moments/913196664755650560
  67. 67. WHY SHOULD WE CARE? Article:https://www.wsj.com/articles/ibm-a-pioneer-of-remote-work-calls-workers-back-to-the-office-1495108802 Image: https://i.nextmedia.com.au/Utils/ImageResizer.ashx?n=http%3A%2F%2Fi.nextmedia.com.au%2FNews%2F20170501090848_201701240 9_CRN-690-v2-
  68. 68. WHY SHOULD WE CARE? Article:http://www.afr.com/business/banking-and-finance/anz-blows-up-bureaucracy-as-shayne-elliott-takes-the-bank-agile-2017042 Image:http://cdn.arn.com.au/media/8341148/3206360-3x2-940x627.jpg
  69. 69. WHY SHOULD WE CARE? Image:http://www.andrejkoelewijn.com/blog/images/2012/02/waterval_en_scrum-7.png
  70. 70. THE JOURNEY WILL BE LONG… AND ITERATIVE Image:http://ichef.bbci.co.uk/wwfeatures/wm/live/1280_720/images/live/p0/1b/29/p01b29nt.jpg
  71. 71. ORGANISATIONAL STRUCTURE (CONWAY’S LAW) Image:http://agileforall.com/wp-content/uploads/2014/06/org-structure-and-software-architecture-loop.png
  72. 72. WE HAD TO SCALE… Poster:http://www.scaledagileframework.com/wp-content/uploads/delightful-downloads/2017/09/PRINT-4.5-BP-FULL-Configuration
  73. 73. THE VALUE OF PROCESSES? PI PLANNING Image:http://allthingsagile.org/wp-content/uploads/2017/02/PI-Planning-1.jpg
  74. 74. AND NOW WE DE-SCALE… Image:http://www.evoco.co.uk/Tribe%20Chapter%20Squad.png
  75. 75. INCEPTION
  76. 76. BUSINESS AGILITY Image:https://media.licdn.com/mpr/mpr/AAEAAQAAAAAAAAIYAAAAJGRmOTM2YThiLTBjNDgtNDU3ZC05YzU5LWJmZDNhY2YxMGI
  77. 77. WORKING DISTRIBUTED Image:©20thCenturyFoxTelevisionhttps://pbs.twimg.com/media/C3GIJyGXEAIc5Hh.jpg:large
  78. 78. #NOPROJECTS Image:http://deliciouscars.com/wp-content/uploads/2017/01/BMW-M6-START-STOP-BUTTON.jpg
  79. 79. #NOESTIMATES Image:©WarnerBros.http://beta.l2am.com/imdb/stills/tt01104782.jpg
  80. 80. FUNDING APPROACHES Image:©GraceFilmshttps://i.ytimg.com/vi/bRl_sBg6GX8/maxresdefault.jpg
  81. 81. Retrospective People Process Action
  82. 82. WHAT CAN WE DO? Image:©20thCenturyFoxTelevisionhttps://i.imgflip.com/yh433.jpg
  83. 83. ACKNOWLEDGE THEN MEASURE & FIX THE GAPS Image:http://www.nwrail.org.uk/ek-120916-5z50-ruabon-20.jpg
  84. 84. ACTUALLY MEASURE VALUE Image:https://twitter.com/ipfconline1/status/799069641360441346
  85. 85. ARE YOU SUFFERING STOCKHOLM SYNDROME? Image:©NewLineCinemahttp://cdn3.thr.com/sites/default/files/imagecache/landscape_928x523/2011/06/hb-10431_a_l.jpg
  86. 86. SIMPLIFY… Image:http://www.tradesmartu.com/blog/wp-content/uploads/2016/09/Back-to-basics.jpg
  87. 87. I promise not to exclude from consideration any idea based on its source, but to consider ideas across schools and heritages in order to find the ones that best suit the current situation. “ “ OATH OF NON-ALLEGIANCE
  88. 88. PRACTICE WHAT WE PREACH
  89. 89. COACH OVER TRAIN Image:https://translink.com.au/sites/default/files/assets/images/promotions/glink-bus.jpg
  90. 90. LSR… Image:https://yt3.ggpht.com/-H9MUJhYP_nM/AAAAAAAAAAI/AAAAAAAAAAA/LZ26eBiVGVY/s900-c-k-no-mo-rj-c0xffffff/photo.jp
  91. 91. LET’ START BRIDGING THE GAPS FOR FUTURE VALUE https://d3w2mpp70f6o8z.cloudfront.net/media/images/ThinkstockPhotos-808055978.width-358.jpg
  92. 92. CLOSING THOUGHT: WE ARE CANBERRA https://mccannproperties.com.au/wp-content/uploads/2018/07/Canberra-Telstra-Tower.jpg
  93. 93. QUESTIONS? http://www.craigsmith.id.au craig@craigsmith.id.au @smithcdau

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