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Agile Coaching Ethics - The Powerful Questions Behind What, Why & How

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Agile Coaching Ethics - The Powerful Questions Behind What, Why & How

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Talk delivered by Craig Smith at Agile Coaching Exchange: MidTN on 8 March 2021.

In this session we will look into the work that the community is doing as part of the Agile Alliance around Agile Coaching Ethics. We will ask why the work is needed, what has been done so far and what we can do as a community to support this work.

Talk delivered by Craig Smith at Agile Coaching Exchange: MidTN on 8 March 2021.

In this session we will look into the work that the community is doing as part of the Agile Alliance around Agile Coaching Ethics. We will ask why the work is needed, what has been done so far and what we can do as a community to support this work.

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Agile Coaching Ethics - The Powerful Questions Behind What, Why & How

  1. 1. Craig Smith AGILE COACHING The Powerful Questions Behind What, Why & How @smithcdau
  2. 2. Welcome… Image: https://gifer.com/en/EjHL
  3. 3. First some definitions…
  4. 4. “Coaching is… partnering with clients in a thought-provoking and creative process that inspires them to maximize their personal and professional potential.” International Coach Federation (ICF) Image: https://www.quantumworkplace.com/hs-fs/hubfs/Marketing/Website/Blog/Blog%20Images/Employee%20Coaching.j
  5. 5. “Agile coaches guide individuals and teams to get clear about the change they desire, identify places where current reality does not match desired reality and then take action to close the gap… Agile coaches support, guide, coach, teach, mentor and facilitate change without colluding with the current reality.” ICAgile Image: https://blog.planview.com/wp-content/uploads/2021/01/how-to-become-an-agile-coach-cropped-1536x864.jpg
  6. 6. Image: https://www.hrzone.com/sites/default/files/styles/inline_banner/public/tumsasedgars_0.jpg?itok=fnknnAaZ
  7. 7. Image: http://www.animaldanger.com/images/cutest%20raccoon.jpgcc Why?
  8. 8. Image: © Talkback Thames http://images5.fanpop.com/image/photos/29700000/-Roy-Jen-roy-and-jen-the-it-crowd- 29704691-640-360.jpg This started as a bunch of technical people becoming ”people” people
  9. 9. Image: https://www.scrum.org/resources/scrum-framework-poster Agile is complex!
  10. 10. Report: https://explore.versionone.com/state-of-agile/versionone-11th-annual-state-of-agile-report-2 We are far from done…
  11. 11. Report: https://explore.versionone.com/state-of-agile/versionone-11th-annual-state-of-agile-report-2 Our help is needed…
  12. 12. Image: http://ichef.bbci.co.uk/corporate2/images/width/live/p0/1z/0f/p01z0fv1.jpg/624 Ethical issues everywhere…
  13. 13. Image: https://s3.reutersmedia.net/resources/r/?m=02&d=20170825&t=2&i=1198561402&r=LYNXNPED7O1D6&w=1280 Ethical issues everywhere…
  14. 14. Image: https://www.washingtonpost.com/business/2020/02/21/wells-fargo-fake-accounts-settlement/ Ethical issues everywhere…
  15. 15. Rule Violations Lying Unhealthy Environment Safety Discrimination Stealing Bullying How Americans Experience Work… 80% Felt constrained to speak up Image: https://hbr.org/2020/03/how-common-is-unethical-behavior-in-u-s-organizations
  16. 16. What do you think? What have you experienced?
  17. 17. Image: https://static01.nyt.com/images/2020/09/21/multimedia/21parenting-superhero/21parenting-superhero- superJumbo.jpg?quality=90&auto=webp What?
  18. 18. ICF Code of Ethics 1. Responsibility to clients 2. Responsibility to practice and performance 3. Responsibility to professionalism 4.Responsibility to society
  19. 19. Agile Coaching Institure Coaching Competency Framework Agile Coaching Competencies
  20. 20. Agile Coaching Competencies Core Values & Principles Leader & Change Ability Domain Capability Agile & Lean Expertise Knowledge Approach Facilitation Coaching Teaching Mentoring
  21. 21. Agile Coaching Education
  22. 22. An Emerging Role… Image: https://www.nationalskillscommission.gov.au/agile-coaches
  23. 23. Agile Coaching Code of Ethics Something that has become a burning issue for us and one that we think belongs under the auspices of the Agile Alliance is the lack of consistency in the discipline of Agile coaching and the lack of any ethical framework or code of conduct for that profession… When considering the topics to be include in the Code, we came up with the following guidelines: § To be an ethical consideration a topic needs to be something that someone can do as soon as they sign up to the code. As a new agile coach I can read the statement and apply this immediately in practicing my profession § In order to be an ethical consideration it must be something where there is broad agreement that it risks causing harm to myself, the profession or others if I do not abide by the statement § These points must be applicable to people who are internal agile coaches, external agile coaches and those practicing agile coaching as part of another role (for example a manager in an organisation who is expected to also be an agile coach, likewise someone in the role of Scrum Master is often taking on some or all aspects of agile coaching) https://www.agilealliance.org/resources/initiatives/agile-coaching-ethics/
  24. 24. Agile Coaching Code of Ethics The intent of this Code of Ethical Conduct for Agile Coaching (Code) is to provide guidance for people undertaking agile coaching activities, working with individuals, teams and organisations (irrespective of their role or job title) to guide the types of behaviours, advice, and approaches expected of them… Agile coaching is an evolving profession encompassing many disciplines including individual, team and systemic coaching, facilitating, teaching and mentoring, all applied with an open and deliberate bias towards using agile approaches to help address the client’s needs… Anyone who embraces the Code strives to act ethically, even when doing so involves making difficult decisions. They act courageously, even if there is a personal negative impact. This Code will help support you when these difficult decisions need to be made and you can provide it in support of your decisions to your clients. It supports you to communicate about your actions. https://www.agilealliance.org/resources/initiatives/agile-coaching-ethics/
  25. 25. Agile Coaching Code of Ethics As an ethical agile coach I commit myself to the following: Confidentiality and information security 1. I will protect information shared with me and won’t disclose it without agreement or legal reason. Acting within your ability 2. I will be open and transparent about my skills and experience and I won't claim to have abilities or knowledge that I do not have. 3. I will be honest with the client if I believe they need another form of professional help. Introspection and continuing professional development 4. I will engage in introspection and I will engage with a peer group or mentor to explore ethical and other challenges in my agile coaching work. 5. I will seek to improve my self-awareness and effectiveness through professional development. https://www.agilealliance.org/resources/initiatives/agile-coaching-ethics/
  26. 26. Agile Coaching Code of Ethics Conflicts of interest 6. I will be transparent about any potential conflicts of interest with all who might be affected and I won’t act with dishonor. 7. I will withdraw from the relationship if a conflict cannot be adequately managed. Social responsibility, includes diversity and inclusion 8. I will seek opportunities to bring different voices to the conversation and I won't condone, allow or perpetuate discrimination in any form. 9. By my action and inaction, I will strive to leave society better than I found it. Ensuring the relationship is valuable for both coach and the client 10. I will ensure that the relationship remains valuable and I won’t extend it unnecessarily. 11. I will be honest about any perception of declining value. https://www.agilealliance.org/resources/initiatives/agile-coaching-ethics/
  27. 27. Agile Coaching Code of Ethics Agreeing on boundaries 12. I will ensure we have an agreed scope. 13. I will work with the client to understand their needs rather than impose my own solution. 14. I will not collude with an organisation that is pursuing purposes at odds with the Agile Manifesto’s Values and Principles. Abuse of power 15. I will not abuse my power to influence others for personal gain. Responsibility to the profession 16. I will uphold the reputation of the agile coaching profession. 17. I won’t condone and will challenge unethical behaviour in others in the profession. 18. I will attribute other's ideas appropriately and avoid the appearance they are mine https://www.agilealliance.org/resources/initiatives/agile-coaching-ethics/
  28. 28. Thoughts & Feedback? What Have We Missed?
  29. 29. Image: https://avisbudgetgroup.com/wp-content/uploads/2018/10/10_29_18-900.jpg How?
  30. 30. Agile Coaching Ethics Scenarios You are asked to help evaluate the agile health of several areas of a business. Before each interview you establish a level of confidentiality that you will anonymize results. As the assessment is conducted the CxO requests a report which includes the results per person. You provide anonymized data so as to protect the identity of the individuals being interviewed. Appropriate or Inappropriate? https://www.agilealliance.org/resources/initiatives/agile-coaching-ethics/ Why appropriate? The information passed on is what was agreed upon upfront.
  31. 31. Agile Coaching Ethics Scenarios A potential client requires someone with extensive practical experience in a specific topic. You oversell your theoretical knowledge as practical experience in order to get the assignment. Appropriate or Inappropriate? https://www.agilealliance.org/resources/initiatives/agile-coaching-ethics/ Why inappropriate? You have claimed to have abilities that you do not have.
  32. 32. Agile Coaching Ethics Scenarios You have been finding internal peer support sessions valuable. However a more sensitive challenge has recently highlighted itself. You decide to take this challenge to your external mentor in order to check you are remaining ethical and come up with some fresh ideas on how to approach the situation. Appropriate or Inappropriate? https://www.agilealliance.org/resources/initiatives/agile-coaching-ethics/ Why appropriate? Internal peer review sessions are valuable due to the extra organisational context they provide. However sometimes this can cause a biased view (fishbowl effect) on how to approach the situation or you might not feel safe to speak about certain topics. An external mentor can bring some fresh perspectives to the challenge.
  33. 33. Agile Coaching Ethics Scenarios You are contracted by a large consulting firm to provide agile coaching services for a client. They have informed you that at the end of the month your contract will be terminated, citing your high cost. Before your last day, you let the client know that you will be available as an independent should they want to use your services in the future. You don’t provide the reason or do any further solicitation. Appropriate or Inappropriate? https://www.agilealliance.org/resources/initiatives/agile-coaching-ethics/ Why gray? As you are leveraging a relationship that was provided by the consulting company that hired you, without knowing the context of how or when the conversation occurred or factors in relation to your employment status, this makes this a grey area as to whether or not you are breaching any local laws or employment agreements.
  34. 34. Agile Coaching Ethics Scenarios You are facilitating a session with a group that has varied levels of experience, you knowingly give preference to those with deeper proficiency by creating more space for their voices and exploration of the topics they are interested in whilst discarding marginal voices. Appropriate or Inappropriate? https://www.agilealliance.org/resources/initiatives/agile-coaching-ethics/ Why inappropriate? You are knowingly showing bias towards those sharing their experience and level of knowledge and excluding other voices that are you are supposed to be serving.
  35. 35. Agile Coaching Ethics Scenarios A coach feels that a scrum master they are working with is more likely to succeed in a different role as they are low performing. The coach begins to raise other potential career paths and encourages them to self select out of the role as they feel it will be too hard to develop them into a successful scrum master. Appropriate or Inappropriate? https://www.agilealliance.org/resources/initiatives/agile-coaching-ethics/ Why inappropriate? It’s inappropriate to encourage someone to “self- select” out of their chosen path. A more appropriate action would be to potentially help them find a mentor or coach that can be more successful for them.
  36. 36. Agile Coaching Ethics Scenarios We need your feedback AgileCoachingEthics@agilealliance.org https://www.agilealliance.org/resources/initiatives/agile-coaching-ethics/
  37. 37. Craig Smith AGILE COACHING The Powerful Questions Behind What, Why & How @smithcdau Questions? craigsmith.id.au agilealliance.org softed.com theagilerevolution.com

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