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Scrum Masters: The Full Time Role Conundrum (Brisbane Agile)

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Scrum Masters: The Full Time Role Conundrum (Brisbane Agile)

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Presentation by Craig Smith at Brisbane Agile Meetup in May 2013.

A replay of the talk delivered by Craig Smith at the recent Scrum Australia gathering in Sydney

The Scrum Guide defines the Scrum Team as being made up of three primary roles: Product Owner, Development Team and Scrum Master. The role of the Scrum Master is often misunderstood, particularly by management, so often questions start to get asked such as “can I share the Scrum Master across teams”, “can the Scrum Master do Project Management” and “can the role be rotated”?

In this talk we will take a look at some of the misconceptions around the Scrum Master role, discuss how it fits into the organisational structure and tackle the age-old question of whether the Scrum Master is a full time role. We will also look at an improvement plan template to help Scrum Masters improve in their role.

Presentation by Craig Smith at Brisbane Agile Meetup in May 2013.

A replay of the talk delivered by Craig Smith at the recent Scrum Australia gathering in Sydney

The Scrum Guide defines the Scrum Team as being made up of three primary roles: Product Owner, Development Team and Scrum Master. The role of the Scrum Master is often misunderstood, particularly by management, so often questions start to get asked such as “can I share the Scrum Master across teams”, “can the Scrum Master do Project Management” and “can the role be rotated”?

In this talk we will take a look at some of the misconceptions around the Scrum Master role, discuss how it fits into the organisational structure and tackle the age-old question of whether the Scrum Master is a full time role. We will also look at an improvement plan template to help Scrum Masters improve in their role.

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Scrum Masters: The Full Time Role Conundrum (Brisbane Agile)

  1. 1. The Full-Time Role Conundrum Scrum Masters: Craig Smith
  2. 2. Welcome… Image: © Charles M. Schulz / Universal UClick http://images1.fanpop.com/images/photos/1900000/Lucy-peanuts-1992629-1024-768.jpg
  3. 3. Image: http://www.thelicensingplate.com/wp-content/uploads/2009/05/charitable-hands.jpg Show of Hands…
  4. 4. Scrum is an agile framework for completing complex projects. Scrum originally was formalized for software development projects, but works well for any complex, innovative scope of work. The possibilities are endless. The Scrum framework is deceptively simple. …No matter which impetus stops work, Scrum ensures that the most valuable work has been completed when the project ends. “” What Is Scrum (Scrum Alliance) Scrum Defined “
  5. 5. Deliver the Right Stuff at the Right Time Image: http://img.ehowcdn.com/article-new/ds-photo/getty/article/129/186/86481282_XS.jpg Deliver Stuff Right
  6. 6. Define a Scrum Master? Image: © Universal Pictures http://careerthoughts.com/wp-content/uploads/2013/02/elevator-speech.jpg
  7. 7. Scrum Master Defined The Scrum Master is responsible for ensuring Scrum is understood and enacted. Scrum Masters do this by ensuring that the Scrum Team adheres to Scrum theory, practices, and rules. The Scrum Master is a servant-leader for the Scrum Team. The Scrum Master helps those outside the Scrum Team understand which of their interactions with the Scrum Team are helpful and which aren’t. The Scrum Master helps everyone change these interactions to maximize the value created by the Scrum Team. “ “”The Scrum Guide, 2011
  8. 8. Image: © Agile Learning Labs http://www.agilelearninglabs.com/wp-content/uploads/2012/02/what-does-a-scrum-master-do1.jpg What Scrum Masters do
  9. 9. Pushing Tin Image: © Regency Enterprises / 20th Century Fox http://celq.com/johncusack/johncusack016.jpg
  10. 10. Manifesto for a Scrum Master agilify.co.uk/agile-blog/scrummaster-manifesto
  11. 11. A Scrum Master Manifesto scrummastermanifesto.org
  12. 12. Image: © Hanna-Barbera http://i112.photobucket.com/albums/n168/frambojan/jetsons.jpg Dealing with the Misconceptions
  13. 13. Full Time Role
  14. 14. Employment Trends
  15. 15. Traditional Scrum Teams Development Team Scrum Master Product Owner
  16. 16. Team Size? Image: http://static.cudo.com.au/content/upload/images/offers/3973/4113/PANNED-PIZZA-HERO-1.jpg
  17. 17. Traditional Enterprise Teams Development Team Management Chicken
  18. 18. Scaling Scrum Teams
  19. 19. Reality of Enterprise Teams Customer Development Teams Product Owner/s Scrum Master/s Or Agile coaches Management Other Internal Teams Outsourced Teams Offshore Teams Part Time / Working From Home
  20. 20. How do we deal with the Enterprise? Image: © Scott Adams / Universal UClick http://static0.channels.com/thumbnails/assets/ringtales-com/feeds/97-2145/198660/episodes/14014376_Dilbert-Animated-Cartoons-Arbitrary-Deadline--com/item/k-f630d9c6f9a44bcc
  21. 21. Upfront project planning process that typically happens between IT and the business. Iterative and adaptive approach to achieving the overall plan that was first laid out in the 'Water' stage. Controlled, infrequent production release cycle that is governed by organizational policy and infrastructure limitations Water Scrum Fall Water-Scrum-Fall
  22. 22. Scaled Agile Framework
  23. 23. One or Many Teams? Image: http://farm4.staticflickr.com/3293/2869419646_a42debb8d2_z.jpg
  24. 24. The 7th Annual State of Agile Development Survey, 2012 (VersionOne) Survey Results
  25. 25. So What Do We Do All Day? Image: http://1.bp.blogspot.com/_XDKez7xfVus/TGwNY_A34FI/AAAAAAAAAO4/oB8Fcv-vIB4/s1600/officeportraitCLAY.jpg
  26. 26. Daily Scrum Retrospective Showcase Reporting Calculate Velocity Monitor Impediments Monitor Storywall Backlog Planning Time % Scrum Master Duties
  27. 27. About 20%... ??? Scrum Master Duties Time % in a two week sprint
  28. 28. 42 Tasks for a Scrum Master agiletrail.com/2011/11/14/42-tasks-for-a-scrum-masters-job/
  29. 29. A Scrum Master Manifesto scrummastermanifesto.org
  30. 30. So How Do I Help The Team? Image: © Matt Gorening / Gracie Films / 20th Century Fox Television http://photos1.blogger.com/blogger/1663/1948/1600/homer.gif
  31. 31. Analyst / Customer Developer Tester Automation Elaboration / Specification Acceptance Criteria Project Manager High Performing AGILE Product Owner Scrum Master Good Agile Team
  32. 32. Hat Head Image: http://i.ebayimg.com/t/Lego-Indiana-Jones-x1-Tan-Outback-Hat-Fedora-Style-Headgear-Minifigure-NEW-/00/s/OTM1WDEyNzM=/$T2eC16N,!yUE9s6NDMjfBQw8YIZ1-g~~60_57.JPG https://forrst-live.s3.amazonaws.com/posts/snaps/61910/mega.jpg?1298439348
  33. 33. 0 20 40 60 80 100 Forming Storming Norming Performing Scrum Master Skillset Core Skillset The Full Time Role Balance
  34. 34. Things Don’t (Shouldn’t) Stay the Same Image: © Universal Pictures http://media.liveauctiongroup.net/i/11189/11537273_4.jpg?v=8CE77139DA77520
  35. 35. Kanban? Image: http://rafaelhernamperez.files.wordpress.com/2012/11/kanbanboard.jpg
  36. 36. Who keeps pushing a performing team? Image: http://thacolorgray.files.wordpress.com/2012/04/push-start-a-car.jpg
  37. 37. Conflict Cloud lassekoskela.com/thoughts/10/is-scrum-master-a-full-time-job/
  38. 38. Developer Tester Business Analyst Project Manager Team Leader Executive Leader C Level Leader Other Roles Scrum Master Architect Image:http://www.carversation.com/wp-content/uploads/2009/08/yellow_brick_road.jpg Agile Coach Career Yellow Brick Road Product Owner
  39. 39. Shu Ha Ri Images:©DreamworksAnimation/ParamountPictireshttp://s3.amazonaws.com/quotefully_production/photos/character/b4f3c8f8bd4b11e0990512313b10052d_small http://cdn-media.hollywood.com/images/268x335/1313415.jpg http://whoisthemadness.com/wordpress/wp-content/uploads/2012/05/Master-Shifus-Inner-Peace-Exam-Prep.jpg
  40. 40. Image: http://www.parisnajd.com/wallpapers/data/media/34/parisnajd_sport_10_09_003.JPG Scrum Master Scrum Master Competencies?
  41. 41. Image: http://www.parisnajd.com/wallpapers/data/media/34/parisnajd_sport_10_09_003.JPG Scrum Master Agile Knowledge Skillset Mastery Admin. Skill Facilitation Skillset Coaching Skillset Training Skillset Scrum Master Competencies
  42. 42. Practices Principles Values Working solutions Human interactions Customer collaboration Responding to change Co-location Daily standup Iteration Planning Customer Showcase Retrospective Adaptive release plan Cross functional team Requirements as stories Planning / story wall Informative workspace Burn up/down charts Parking lot diagrams Success sliders Relatively sized work One piece flow Kanban Definition of done Refactoring Continuous integration (Acceptance) test driven development Automated deployment Incremental design & architecture Domain driven design Technical spikes Exploratory testing Collective code ownership Ubiquitous language Crafstmanship Team Practices Team Practices Image:http://www.lawtonps.org/schools/lta/img/wallpapers/1.jpg Simplicity Transparency Frequent delivery Customer involvement Technical excellence Teamwork Self organisation Emergent design Continuous improvement Sustainable pace Servant leadership Agile Knowledge
  43. 43. Administrative MasteryAdministrative Skills ■ Storywall Organisation ■ Work Area ■ Booking Workshops / Meetings ■ Collecting metrics ■ Tool organisation ■ Wiki gardening ■ Skilful use of pens, paper, scissors, sticky tape, blu-tac Image: http://www.warrelics.eu/forum/military_photos/field-equipment-accessories-3- reich/270586d1322432055-allo-allo-c0083506-telephone_switchboard_operator-_1914-spl.jpg
  44. 44. Skillset Mastery ■ Mastery of core domain: software development / testing / business analysis / project management ■ Knowledge of other domains in team ■ Knowledge of business domain to facilitate communication with Product Owner Image: http://www.archerysa.org.au/assets/console/news/images/main/sue_indoor.jpg
  45. 45. ■ Techniques: Brainstorming, Affinity Mapping, Wisdom of the Crowd, Icebreakers, Futurespectives ■ Achieving session goals and objectives ■ Being neutral / impartial ■ Keeping focus ■ Achieving concensus with conflicting priorities and opinions ■ Keeping decisions and actions visible Image: http://upload.wikimedia.org/wikipedia/commons/thumb/0/03/Flipchart1-Asio.JPG/220px- Flipchart1-Asio.JPG Facilitation Skills
  46. 46. ■ Learning Models: Shu Ha Ri, Graphic, Audible ■ Matching learning to content and audience ■ Teaching through demonstration: “Training from the Back of the Room” ■ Games: Innovation Games, Gamestorming, Tasty Cupcakes ■ Mentoring post-training ■ Alternative delivery methods Image: http://backontrack.org/images/30y/30y2.jpg Training Skills
  47. 47. Coaching Models: ■ GROW Coaching Model ■ PrOpER Coaching Model ■ Results Coaching Model ■ 3 days, 3 things, 3 weeks ■ Integral (AQAL) Model ■ CLEAR Model Image: http://farm4.static.flickr.com/3460/3860609433_fe1e31803d_o.jpg Coaching Skills
  48. 48. Ri (Expert / Coach) Ha (Scrum Master) Shu (Prac.) Scrum Master Improvement Plan
  49. 49. So What Can WE Do? Image: © Chuck Lorre Productions / Warner Bros. Television https://www.google.com.au/search?q=waste+snake&aq=f&oq=waste+snake&aqs=chrome.0.57l2j60l2j59j60.1503j0&sourceid=chrome&ie=UTF-8
  50. 50. Avoid Scrum-But Avoid Scrum Master- But Stephen Hillenburg / United Plankton Pictures http://i216.photobucket.com/albums/cc320/me_theblonde/6a00e54ef6fd3b883400e5502c91d48834-.jpg
  51. 51. Scrum Master Wall Image: Agile 2012 Agile Coaching Wall Workshop
  52. 52. Measure Your Practices Image: http://4.bp.blogspot.com/-0krzpOo4fR4/Tne48izycLI/AAAAAAAAAHg/7fZexbuL97g/s1600/summary.png
  53. 53. Educate & Improve Image: © Warner Bros. Television Distribution http://i50.tinypic.com/16jlh1z.jpg
  54. 54. Deliver Value… Land Those Planes!Image: http://cdni.condenast.co.uk/646x430/a_c/aircraft_landing_cnt_20nov09_pa_646.jpg
  55. 55. Image: © Fuzzy Door Productions / 20th Century Fox Television Full Time Role?
  56. 56. Questions? Craig Smith http://www.craigsmith.id.au craig@craigsmith.id.au @smithcdau

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