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Mind the Gap: Realising the Value of Agility

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Talk delivered by Craig Smith at LAST Conference Brisbane, Australia on 29 September 2017.

Agile has well and truly crossed the chasm and every organisation large or small seems to be in the middle of some sort of Agile transformation. Yet, look behind the covers and we have to ask ourselves the tough question of how well we are doing and how agile are we really?

So all aboard as we acknowledge some of gaps many organisations are facing and we question the true value we are delivering. More importantly, we will discuss how we might start to these issues, both inside our organisations and as individuals flying the agile flag.

Published in: Technology
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Mind the Gap: Realising the Value of Agility

  1. 1. CRAIG SMITH @smithcdau
  2. 2. WELCOME… Image:Image:http://event.icebergevents.com.au/uploads/gallery/2016/10/17/cVgEkflB454Hhwh8q28a-gallery.jpg
  3. 3. HOW AWESOME IS THIS? Image:http://event.icebergevents.com.au/uploads/gallery/2016/10/17/cVgEkflB454Hhwh8q28a-gallery.jpg
  4. 4. Retrospective People Process Action TALK MAP
  5. 5. Retrospective People Process Action
  6. 6. Image:©AmblinEntertainment/UniversalPictureshttps://i.imgflip.com/1s6d2s.jpg
  7. 7. ONE BOOK TO RULE THEM ALL… Image:https://images-na.ssl-images-amazon.com/images/I/416Y8MS65TL.jpg
  8. 8. START OF THE JOURNEY FOR MANY Image:http://www.agileacademy.com.au/agile/sites/default/files/images/Craig%20Summit.jpg
  9. 9. XP AT SUNCORP
  10. 10. DO YOU? Image:http://blog.palo-it.com/wp-content/uploads/sites/2/2016/01/I-Love-Agile.png
  11. 11. RACCOON! Image:http://www.animaldanger.com/images/cutest%20raccoon.jpgcc
  12. 12. 16 GOING ON 17… Image:https://media.licdn.com/mpr/mpr/ AAEAAQAAAAAAAAh0AAAAJDMyMGQ3OWE5LWM2ZmMtNDhiNy05YTZmLTVjZGU0ZGI1MTQ0ZQ.jpg
  13. 13. SCRUM IS 21 YEARS OLD… Image:https://www.scrum.org/resources/scrum-framework-poster
  14. 14. BODEK ON GOALS Image:https://thetruejapan-zezmjzde7jzkm4d76c6.netdna-ssl.com/wp-content/uploads/2017/07/5-Steps-to-Mastering-Japanese- Power-of-Goals-1024x683.jpg
  15. 15. ROBSON ON LEADERSHIP Image:https://media.licdn.com/mpr/mpr/AAEAAQAAAAAAAAMTAAAAJGIxODI2N2FlLTFjMGYtNGNjZC1hMTU1LWY1NzNhYzNhMTQz
  16. 16. AUTHENTIC LEADERSHIP Image: https://media.licdn.com/mpr/mpr/AAEAAQAAAAAAAAMTAAAAJGIxODI2N2FlLTFjMGYtNGNjZC1hMT U1LWY1NzNhYzNhMTQzNA.jpg
  17. 17. MANY OF THESE ARE OBVIOUS,,, YET THE GAPS ARE EVERYWHERE Image:http://cdn.zmescience.com/wp-content/uploads/2013/06/captain-obvious.jpg
  18. 18. SPEED OF TECH EVOLUTION… Image:http://www.brandchannel.com/wp-content/uploads/2016/10/google-home-pixel-family-860.jpg
  19. 19. CHALLENGES CONTINUE Report:https://explore.versionone.com/state-of-agile/versionone-11th-annual-state-of-agile-report-2
  20. 20. CHALLENGES CONTINUE Report:https://explore.versionone.com/state-of-agile/versionone-11th-annual-state-of-agile-report-2
  21. 21. ARE WE GETTING ANY BETTER? Article:https://www.infoq.com/articles/standish-chaos-2015
  22. 22. 75% OF CIO’s WON’T DEFEND IT! Image:https://static.guim.co.uk/sys-images/Guardian/Pix/pictures/2012/3/16/1331898171438/Pile-of-magazines-007.jpg Article:http://www.computerweekly.com/news/450418205/Agile-development-an-IT-fad-that-risks-iterative-failure
  23. 23. IT USED TO BE EASY… BUT THIS DOESN’T HELP! Image:https://www.scrum.org/resources/scrum-framework-poster
  24. 24. Image:http://ichef.bbci.co.uk/corporate2/images/width/live/p0/1z/0f/p01z0fv1.jpg/624 Article:https://www.theregister.co.uk/2016/05/10/nao_bbc_projects_agile/ BENEFITS 2 YEARS IN?
  25. 25. WE DON’T REALLY TALK ABOUT THE CORPORATE FAILURES Image:http://www.whatreallyhappenedtosteam.co.uk/images/article/34021.jpg
  26. 26. REALITY OF THE BUSINESS WORLD Image:http://culturalacupuncture.com/wp-content/uploads/2015/07/vuca-prime.png
  27. 27. MIND THE PEOPLE & PROCESS GAP Image:https://blogs-images.forbes.com/joshlinkner/files/2016/02/Mind-The-Gap4.jpg
  28. 28. Retrospective People Process Action
  29. 29. HOW DID A BUNCH OF TECHIES END UP BEING “PEOPLE” PEOPLE? Image:©TalkbackThameshttp://images5.fanpop.com/image/photos/29700000/-Roy-Jen-roy-and-jen-the-it-crowd-29704691-640-36
  30. 30. PEOPLE MAKE COMPANIES… THEY CAN ALSO BREAK THEM Image:©20thCenturyFoxhttp://www.nabeelreviews.com/uploads/1/2/5/4/12547071/5763233_orig.jpg
  31. 31. LET’S TAKE AIM AT THE ROLES.,.. Image:http://www.compliancemonitor.com/incoming/article68831.ece/ALTERNATES/w940/Take+aim+for+AIFMD.jpg
  32. 32. WHY SHOULD WE CARE? Image:https://s3.reutersmedia.net/resources/r/?m=02&d=20170825&t=2&i=1198561402&r=LYNXNPED7O1D6&w=1280 Article:https://www.nytimes.com/2017/08/25/business/volkswagen-engineer-prison-diesel-cheating.html
  33. 33. WHY SHOULD WE CARE? Image:http://i2.coventrytelegraph.net/incoming/article10802776.ece/ALTERNATES/s1200/british-gas-662938398.jpg Article:http://www.dailymail.co.uk/news/article-3466982/Smart-heating-app-Hive-lets-control-boiler-phone-hit-glitch-sends-users-h
  34. 34. SOFTWARE ENGINEERS: MORE THAN CODE Image:©JudgmentalFilms/HBOhttps://i.pinimg.com/736x/b8/99/b8/b899b834a2b21d2edc1d3c35ddd23734--silicon-valley-top-tv.j
  35. 35. BREAK DOWN THE SILOS Image:https://i.pinimg.com/236x/61/cc/5e/61cc5eb296e4078f5ffcecc904a094b2--full-stack-developer-design-web.jpg
  36. 36. COLLABORATE LEFT & RIGHT Image:http://cdn0.theroar.com.au/wp-content/uploads/2017/07/Jake-Lever-Adelaide-Crows-AFL-2016.jpg
  37. 37. RAISE TECHNICAL DEBT HEALTH Write Good Code! Clean up or Delete the Legacy! Article:http://blog.crisp.se/2013/07/12/henrikkniberg/the-solution-to-technical-debt
  38. 38. INCREASED PACE & GAP Source:https://puppet.com/resources/whitepaper/state-of-devops-report
  39. 39. TESTING: CSI: SOFTWARE Image:©JerryBruckheimer Televisionhttps://vignette4.wikia.nocookie.net/csi/images/e/eb/House_of_Hoarders.jpg/revision/latest?cb=20120812153405
  40. 40. Automation: I work with developers to automate tests that provide business value and identify system risks Collaboration: I work with analysts and SMEs to ensure that testable acceptance criteria are created for all stories Strategy & Planning: I am involved in the project at all stages to ensure that testing provides the greatest value and quality objectives are achieved Tools & Techniques: I use both manual and automated techniques using the preferred testing tools based on the situation Architecture: I have an understanding of the system architecture and can create tests that verify individual components and the system as a whole Development: I take an interest in development practices and monitor code quality metrics Estimating: I am involved in developing estimates for projects at a story level, for tools and infrastructure and also for deployment/release activities Reporting: I provide metrics that give insight into project health and system quality Agile: I understand Agile project delivery and the differences between testing in the different phases of an phase Qualifications & Training: I have recognised qualifications in testing and continually update and maintain my skills Recruitment & Development: I am attracted to the organisation because testing is a cool career path that offers heaps of opportunities and a way of continually developing my skills Community & Teams: I am part em of a community of testers that are bedded within teams but share common values THE ROLE OF AN AGILE TESTER
  41. 41. TESTING QUADRANTS Image:https://gojko.net/assets/quadrants_small1.png
  42. 42. s TESTING COMPLEXITY Basic Testing Practices Test Automation & Regression BDD / Specification by Example Experiments / Chaos Engineering Image:https://paul4innovating.files.wordpress.com/2014/06/cynefin-revised-3-ordered-unordered.png
  43. 43. BUSINESS ANALYSIS: REAL TIME Image:©NineNewshttp://i.dailymail.co.uk/i/pix/2016/11/09/02/3A30A97900000578-3918472-image-a-25_1478658541878.jpg
  44. 44. LOOKING FORWARD… NOT SO FAR BACK Image:https://fthmb.tqn.com/t9g94ZhGOjAPJIqXo9uNtz9AoJU=/1000x990/filters:no_upscale():fill(transparent,1)/about/guy- 57a582553df78cf459ca0ba4.jpg
  45. 45. THREE AMIGOS CONVERSATION Image:©HBOFilmshttp://images.mentalfloss.com/sites/default/files/amigos_primary.jpg?resize=1100x740
  46. 46. LEARN – VALUE - TAIL Image:https://image.slidesharecdn.com/risk-value-cost-140521000308-phpapp01/95/learn-value-tail-risk-value-cost-prioritisation-2-638.jpg?cb=1401732424 Image:https://image.slidesharecdn.com/risk-value-cost-140521000308-phpapp01/95/learn-value-tail-risk-value-cost-prioritisation- 2-638.jpg?cb=1401732424
  47. 47. SCRUM MASTERS: SEE IMPEDIMENTS & LAND PLANES Image:©RegencyEnterprises/20thCenturyFoxhttp://celq.com/johncusack/johncusack016.jpg
  48. 48. MISUNDERSTOOD ROLE Image:©AgileLearningLabshttp://www.agilelearninglabs.com/wp-content/uploads/2012/02/what-does-a-scrum-master-do1.jpg
  49. 49. FRACTURED ROLE Source:https://www.scrumalliance.org/why-scrum/state-of-scrum-report/2017-state-of-scrum
  50. 50. 0 20 40 60 80 100 Forming Storming Norming Performing Scrum Master Skillset Core Skillset FULL-TIME ROLE CONUNDRUM… DELIVERING VALUE
  51. 51. DELIVER ON THE BASICS Image:https://blog.ganttpro.com/wp-content/uploads/2016/10/Agile-principles.jpg
  52. 52. AGILE COACH: LEAD TO IMPROVEMENT, SWEAR OCCASIONALLY… Image:http://www.cbc.ca/punchline/content/images/punchroll/ramsay-mandarin.jpg
  53. 53. AgileCoachingInstitureCoachingCompetencyFramework COACHING COMPETENCIES
  54. 54. COACHING GOALS / STICKY CHANGES Image:https://a.dilcdn.com/bl/wp-content/uploads/sites/25/2013/12/A-Very-Merry-Pooh-Year_Pooh-Stuck-in-Hunny.jpg
  55. 55. TACKLING THE BIG ISSUES… HEAD ON Image:http://news.bbc.co.uk/media/images/46734000/jpg/_46734764_wallace_getty.jpg
  56. 56. PRODUCT OWNER: DECISIONS, DIRECTION & VALUE Image:https://regmedia.co.uk/2017/07/18/game_of_thrones_shutterstock_editorial_only.jpg?x=442&y=293&crop=1
  57. 57. EMPOWERED TO MAKE DECISIONS Image:https://globalgenes.org/wp-content/uploads/2014/04/super-girl.jpg
  58. 58. ALWAYS AVAILABLE Image:http://www.romanpichler.com/wp-content/uploads/2010/11/ProductOwnerAndStakeholders.png
  59. 59. AVOID THE RUNAWAY TRAIN Image:http://3.bp.blogspot.com/-pzNkmk2mPdE/UWcWFzdDyZI/AAAAAAAAB0U/zFxPn_S9ae0/s400/runaway+train.jpg
  60. 60. (PROJECT) MANAGEMENT: LEAD OVER FREEZE Image:©BraniffProductionshttps://vignette1.wikia.nocookie.net/southpark/images/8/8d/218.jpg/revision/latest?cb=2016041103310
  61. 61. OUTCOMES OVER OUTPUT (VELOCITY) Image:https://enrise.com/app/uploads/product-owner-maximize-value.jpg
  62. 62. HONESTY & TRANSPARENCY Image:https://cdn.aarp.net//content/dam/aarp/health/healthy-living/2015-07/1140-six-things-about-watermelon-new- promo.imgcache.rev192644f75650a20737415e5fa403ccaa.web.jpg
  63. 63. SLACK TO HACK & LEARN Image:http://www.convergentllc.com/wp-content/uploads/2014/10/TooBusyToInnovate.jpg
  64. 64. 65 Loop of despair 1. Management Strategy, purpose, values Enhancing team performance. Building diversity of thinking Building scale and managing growth 4. Agility Good factory operations Hardwire the customer’s voice. Be responsive to change. Value, flow and waste focus. Kaizen commitment. Test & Learn. 2. Resilience Bouncebackability & Recovery. Grit Longevity People + System of Work + Place. 3. Invention Inventorship Combinations Build individual work habits on top of a sense of confidence and purpose. I don’t actually KNOW! Rolls up into broader organisational capability. Makes it a safe environment for experimentation. Ensure your ideas find a place to be owned and executed. MANAGEMENT FIRST, AGILE LAST Source: Nigel Dalton
  65. 65. MADE IT… Images:http://yourfitnessplus.com/wp-content/uploads/2017/05/Training-With-A-Heart-Rate-Monitor.jpg
  66. 66. Retrospective People Process Action
  67. 67. IT STARTED IN SOFTWARE DEVELOPMENT… Image:https://c.stocksy.com/a/mMZ100/z0/374280.jpg
  68. 68. SINCE THE 1970’s… Image:https://www.snelstart.nl/hubfs/SnelStart2016/Blogs/mythicalmanmonth.jpg
  69. 69. WHY SHOULD WE CARE? Image:http://na2.www.gartner.com/binaries/content/gallery/events/standard/hero/iom_word_cloud_hero.jpg;wa05ab1e6ba416309b Image:http://blogs.gartner.com/it-glossary/files/2015/01/bimodalslide1.png
  70. 70. WHY SHOULD WE CARE? Image:https://twitter.com/i/moments/913196664755650560
  71. 71. WHY SHOULD WE CARE? Article:https://www.wsj.com/articles/ibm-a-pioneer-of-remote-work-calls-workers-back-to-the-office-1495108802 Image: https://i.nextmedia.com.au/Utils/ImageResizer.ashx?n=http%3A%2F%2Fi.nextmedia.com.au%2FNews%2F20170501090848_201701240 9_CRN-690-v2-
  72. 72. WHY SHOULD WE CARE? Article:http://www.afr.com/business/banking-and-finance/anz-blows-up-bureaucracy-as-shayne-elliott-takes-the-bank-agile-2017042 Image:http://cdn.arn.com.au/media/8341148/3206360-3x2-940x627.jpg
  73. 73. WHY SHOULD WE CARE? Image:http://www.andrejkoelewijn.com/blog/images/2012/02/waterval_en_scrum-7.png
  74. 74. THE JOURNEY WILL BE LONG… AND ITERATIVE Image:http://ichef.bbci.co.uk/wwfeatures/wm/live/1280_720/images/live/p0/1b/29/p01b29nt.jpg
  75. 75. ORGANISATIONAL STRUCTURE (CONWAY’S LAW) Image:http://agileforall.com/wp-content/uploads/2014/06/org-structure-and-software-architecture-loop.png
  76. 76. WE HAD TO SCALE… Poster:http://www.scaledagileframework.com/wp-content/uploads/delightful-downloads/2017/09/PRINT-4.5-BP-FULL-Configuration
  77. 77. THE VALUE OF PROCESSES? PI PLANNING Image:http://allthingsagile.org/wp-content/uploads/2017/02/PI-Planning-1.jpg
  78. 78. AND NOW WE DE-SCALE… Image:http://www.evoco.co.uk/Tribe%20Chapter%20Squad.png
  79. 79. INCEPTION
  80. 80. BUSINESS AGILITY Image:https://media.licdn.com/mpr/mpr/AAEAAQAAAAAAAAIYAAAAJGRmOTM2YThiLTBjNDgtNDU3ZC05YzU5LWJmZDNhY2YxMGI
  81. 81. WORKING DISTRIBUTED Image:©20thCenturyFoxTelevisionhttps://pbs.twimg.com/media/C3GIJyGXEAIc5Hh.jpg:large
  82. 82. #NOPROJECTS Image:http://deliciouscars.com/wp-content/uploads/2017/01/BMW-M6-START-STOP-BUTTON.jpg
  83. 83. #NOESTIMATES Image:©WarnerBros.http://beta.l2am.com/imdb/stills/tt01104782.jpg
  84. 84. FUNDING APPROACHES Image:©GraceFilmshttps://i.ytimg.com/vi/bRl_sBg6GX8/maxresdefault.jpg
  85. 85. Retrospective People Process Action
  86. 86. WHAT CAN WE DO? Image:©20thCenturyFoxTelevisionhttps://i.imgflip.com/yh433.jpg
  87. 87. ACKNOWLEDGE THEN MEASURE & FIX THE GAPS Image:http://www.nwrail.org.uk/ek-120916-5z50-ruabon-20.jpg
  88. 88. ACTUALLY MEASURE VALUE Image:https://twitter.com/ipfconline1/status/799069641360441346
  89. 89. ARE YOU SUFFERING STOCKHOLM SYNDROME? Image:©NewLineCinemahttp://cdn3.thr.com/sites/default/files/imagecache/landscape_928x523/2011/06/hb-10431_a_l.jpg
  90. 90. SIMPLIFY… Image:http://www.tradesmartu.com/blog/wp-content/uploads/2016/09/Back-to-basics.jpg
  91. 91. I promise not to exclude from consideration any idea based on its source, but to consider ideas across schools and heritages in order to find the ones that best suit the current situation. “ “ OATH OF NON-ALLEGIANCE
  92. 92. PRACTICE WHAT WE PREACH
  93. 93. COACH OVER TRAIN Image:https://translink.com.au/sites/default/files/assets/images/promotions/glink-bus.jpg
  94. 94. LSR… Image:https://yt3.ggpht.com/-H9MUJhYP_nM/AAAAAAAAAAI/AAAAAAAAAAA/LZ26eBiVGVY/s900-c-k-no-mo-rj-c0xffffff/photo.jp
  95. 95. LET’ START BRIDGING THE GAPS FOR FUTURE VALUE https://c1.staticflickr.com/3/2854/11639882824_3f9ece1062_b.jpg
  96. 96. CLOSING THOUGHT: WE ARE BRISBANE Image:http://event.icebergevents.com.au/uploads/gallery/2016/10/17/cVgEkflB454Hhwh8q28a-gallery.jpg
  97. 97. QUESTIONS? http://www.craigsmith.id.au craig@craigsmith.id.au @smithcdau

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