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Coaching Nightmares: Lessons We Can Learn From Gordon Ramsay

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Talk delivered by Craig Smith at Agile 2016 in Atlanta, USA on 24 July 2016.

When you look for inspiration in the Agile Coaching community, the name Gordon Ramsay is probably not the first name to come to mind. He has been known to be belligerent, condescending and downright rude, but underneath this brute facade is a treasure trove of skills and talents that influence change.

In this presentation we will draw insights from his ‘Kitchen Nightmare’ escapades and draw parallels with how much his work aligns with that of an Agile Coach and the goal to successfully drive change and introduce a number of models and techniques that are indispensable in the coaching toolkit.

Learning Outcomes:
* Understand the difference between coaching, advising and mentoring
* Approaches to having confronting coaching conversations
* Dealing with denial and unengaged staff
* The criticality of a burning platform to invoke change
* Why it is important to have coaches as experts
* Agile coaching is more than the GROW model (or other coaching models)

Published in: Technology

Coaching Nightmares: Lessons We Can Learn From Gordon Ramsay

  1. 1. CRAIG SMITH @SMITHCDAU COACHING LESSONS WECANLEARN FROM GORDONRAMSAY AGILE
  2. 2. WELCOME… Image:http://img.thesun.co.uk/aidemitlum/archive/01866/gordon-m_1866934a.jpg @agilerenee
  3. 3. Image:©ITVStudiosAmericahttp://s.sidereel.com/tv_shows/34287/giant_2x/KN3X4Showcard.jpg ©OnePotatoTwoPotatohttps://tribzap2it.files.wordpress.com/2012/08/gordon-ramsay-hotel-hell.jpg LOVE OR HATE?
  4. 4. LISTEN & LEARN OBSERVE HOLD A MIRROR ASK TO COMMIT ENERGISE / TEACH / MENTOR STAND WITH THE TEAM REFLECT & NEXT ACTIONS SHOW FORMULA
  5. 5. COACHING FORMULA - GROW Image:http://study.com/cimages/multimages/16/grow-model_v01.png
  6. 6. RESPONSIBILITY PROCESS ResponsibilityProcess®byChristopherAvery&TheLeadershipGift
  7. 7. ACI COMPETENCY FRAMEWORK AgileCoachingInstitureCoachingCompetencyFramework
  8. 8. COACHING KATA Image:©ColumbiaPictureshttps://nypdecider.files.wordpress.com/2014/11/the-karate-kid-15.png
  9. 9. LISTEN & LEARN https://www.youtube.com/watch?v=HjW-xKbelUc KitchenNightmares©ITVStudios
  10. 10. KATA: POWERFUL QUESTIONS LISTEN & LEARN
  11. 11. LISTEN & LEARN WHAT DID WE OBSERVE? Goal / Reality Pre-Responsibility / Denial / Lay Blame Coaching
  12. 12. POWERFUL QUESTIONS WHAT DID YOU OBSERVE? WHAT ELSE COULD YOU ASK?
  13. 13. ACTIVE LISTENING
  14. 14. EMPATHY
  15. 15. COACHING ALLIANCE Image:http://coachingcanvas.org/images/the-coaching-canvas-en.jpg
  16. 16. OBSERVE https://www.youtube.com/watch?v=YJ8dRorGtTw itchenNightmares©ITVStudios
  17. 17. KATA: CONFLICT OBSERVE
  18. 18. OBSERVE WHAT DID WE OBSERVE? Reality / Options Denial Mentoring / Mastery
  19. 19. GEMBA > GO SEE Image:©ShineAustraliahttp://cdn.newsapi.com.au/image/v1/0e30ff85bb5b1058ec5393be9097d96b
  20. 20. CONFLICT WHAT CONFLICT DID YOU OBSERVE? WAS CONFLICT USEFUL AS A COACH?
  21. 21. ROOT CAUSE ANALYSIS
  22. 22. HOLD A MIRROR https://www.youtube.com/watch?v=1Dhkjmup7PQ KitchenNightmares©ITVStudios
  23. 23. HOLD A MIRROR KATA: USE THE MODELS
  24. 24. HOLD A MIRROR WHAT DID WE OBSERVE? Reality Lay Blame / Justify / Shame Coaching / Mastery
  25. 25. THE TRUTH CAN HURT Image:©ShineAustraliahttp://iprx.ten.com.au/ImageHandler.ashx?f=jpg&u=https%3A%2F%2Fnetworkten- a.akamaihd.net%2Fnew%2F2199827728001%2F201507%2F1980%2F2199827728001_4351096459001_EP51-BCS.jpg%3FpubId%3D2199827728
  26. 26. LOOK FOR METRICS KitchenNightmares©ITVStudios
  27. 27. Image:http://cdn.funnyisms.com/79faa0dd-8148-4208-8c98-8b2b78eb3866.jpg POKE THE BEAR
  28. 28. NON-VIOLENT COMMUNICATION
  29. 29. ASK TO COMMIT https://www.youtube.com/watch?v=kPGsIf0Lrrs KitchenNightmares©ITVStudios
  30. 30. KATA: BODY LANGUAGE ASK TO COMMIT Image:http://i.telegraph.co.uk/multimedia/archive/03170/gordon_3170843b.jpg
  31. 31. ASK TO COMMIT WHAT DID WE OBSERVE? Reality / Options Quit / Shame / Obligation / Responsibility Coaching / Mentoring
  32. 32. Image:http://i.telegraph.co.uk/multimedia/archive/03170/gordon_3170843b.jpg BODY LANGUAGE WHAT BODY LANGUAGE DID YOU SEE?
  33. 33. ENERGISE / TEACH / MENTOR https://www.youtube.com/watch?v=MSkmLoF6d0Q KitchenNightmares©ITVStudios
  34. 34. KATA: AGILE PRINCIPLES ENERGISE / TEACH / MENTOR Image:http://ic.c4assets.com/brands/gordon-ramsays-home-cooking/series-1/episode-11/d704bb3b-e324-4eaf-b372-bc5e162c4fe0_625x352.jpg
  35. 35. ENERGISE / TEACH / MENTOR WHAT DID WE OBSERVE? Options / Way Forward Responsibility Mentoring / Facilitating / Mastery
  36. 36. Image: AGILE PRINCIPLES Image:http://ic.c4assets.com/brands/gordon-ramsays-home-cooking/series-1/episode-11/d704bb3b-e324-4eaf-b372-bc5e162c4fe0_625x352.jpg WHAT PRINCIPLES WERE PRESENT HERE?  Business people and developers must work together daily throughout the project.  Build projects around motivated individuals. Give them the environment and support they need, and trust them to get the job done.  The most efficient and effective method of conveying information to and within a development team is face-to-face conversation.  Continuous attention to technical excellence and good design enhances agility.  The best architectures, requirements, and designs emerge from self-organizing teams.
  37. 37. Image:http://ic.c4assets.com/brands/gordon-ramsays-home-cooking/series-1/episode-11/d704bb3b-e324-4eaf-b372-bc5e162c4fe0_625x352.jpg KEEP IT SIMPLE
  38. 38. ENVIRONMENT & TOOLS Image:http://ww1.prweb.com/prfiles/2012/12/07/10530558/Zocalo_Ramsay4.png
  39. 39. MENTOR / LEAD BY EXAMPLE Image:https://i.ytimg.com/vi/J9H0dijXztA/maxresdefault.jpg
  40. 40. PROBLEM IS THE SYSTEM, NOT PEOPLE
  41. 41. STAND WITH THE TEAM https://www.youtube.com/watch?v=Iy7wD9Yyg8w KitchenNightmares©ITVStudios
  42. 42. STAND WITH THE TEAM KATA: USE THE MODELS
  43. 43. STAND WITH THE TEAM WHAT DID WE OBSERVE? Way Forward Responsibility Coaching / Mastery
  44. 44. STAND “WITH” THE TEAM Image:http://www.cbc.ca/punchline/content/images/punchroll/ramsay-mandarin.jpg
  45. 45. BUILD QUALITY IN Image:https://heavyeditorial.files.wordpress.com/2016/06/gordon-ramsay-meme-4.jpg?quality=65&strip=all
  46. 46. REFLECT & NEXT ACTIONS https://www.youtube.com/watch?v=mHxT4CLtHn0 KitchenNightmares©ITVStudios
  47. 47. Image:http://coachingcanvas.org/images/the-coaching-canvas-en.jpg KATA: COACHING ALLIANCE REFLECT & NEXT ACTIONS
  48. 48. REFLECT & NEXT ACTIONS WHAT DID WE OBSERVE? Way Forward Responsibility Coaching
  49. 49. Image:http://lemerg.com/data/wallpapers/41/861892.jpg SEAGULL COACHING
  50. 50. RETROSPECT & NEXT ACTIONS Image:http://weisbart.com/wp-content/uploads/2011/09/cookie-header.jpg
  51. 51. MAKE YOUR COACHING STICK
  52. 52. COACHING ALLIANCE Image:http://coachingcanvas.org/images/the-coaching-canvas-en.jpg LISTEN & LEARN OBSERVE HOLD A MIRROR ASK TO COMMIT ENERGISE / TEACH / MENTOR STAND WITH THE TEAM REFLECT & NEXT ACTIONS
  53. 53. COACHING ALLIANCE Image:http://coachingcanvas.org/images/the-coaching-canvas-en.jpg LISTEN & LEARN LISTEN & LEARN LISTEN & LEARN OBSERVE OBSERVE OBSERVE HOLD A MIRROR ASK TO COMMIT ENERGISE / TEACH / MENTOR STAND WITH THE TEAM REFLECT & NEXT ACTIONS
  54. 54. WRAP UP Image:https://thehungryswans.files.wordpress.com/2014/12/img_2526.jpg
  55. 55. LISTEN & LEARN OBSERVE HOLD A MIRROR ASK TO COMMIT ENERGISE / TEACH / MENTOR STAND WITH THE TEAM REFLECT & NEXT ACTIONS KNOW YOUR PROCESS
  56. 56. USE YOUR TOOLS
  57. 57. REMEMBER THE GOAL Image:©20thCenturyFoxhttps://marketingdebareserestaurantes.files.wordpress.com/2011/11/alta-cocina-simpson-chefs-e1321395334342.jpg?w=5
  58. 58. BE YOURSELF AND PRACTICE Image:http://static.lakana.com/media.fox5atlanta.com/photo/2016/03/18/cookie1_1458297474348_34331943_ver1.0_640_480_1458338876318_104
  59. 59. COACHING QUESTIONS? AGILE http://www.craigsmith.id.au craig@craigsmith.id.au @smithcdau CRAIG SMITH

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