The document is a resume for Charles V. Schlehr seeking a new career opportunity utilizing his customer service and management experience. He has over 20 years of experience as a store manager and director for various retail chains, managing stores with annual sales volumes ranging from $1-21 million. His qualifications include exceptional customer service skills, strong communication abilities, and experience with sales goals, staff management, and computer systems. He provides details on his employment history, professional experience in areas like customer service, sales, management, and computer skills. Contact information and references are also included.

1. Charles V. Schlehr
52 Alden Ave
Buffalo N.Y. 14216
(410) 292-9863 (day) / (706) 485-4358 (evening)
Charles.Schlehr@gmail.com
Career Objective
To utilize my customer service and management experience to enter a new and exciting career supporting
a successful company that offers opportunities for advancement.
Qualifications
Exceptional customer service in person and over the phone
Dependable, honest, and hard-working
Effective verbal and written communication
Ability to learn policies and procedures quickly
Great at motivating employees to achieve sales goals
Empathize with customers and staff when addressing their needs
Excellent computer and multi-tasking skills
Employment History
Fred’s Hometown Discount Store Greensboro, GA
Position Held – Store Manager Apr/2010 to Sept/2014
Store Volumes – 2 Million
Family Dollar Corporation Dublin, GA
Position Held – Store Manager Apr/2009 to Apr/2010
Store Volumes – 1.3 Million
Goody’s Family Clothing Sandersville, GA
Position Held – Store Manager Apr/2007 to Apr/2009
Store Volumes – 1.8 Million
Burlington Coat Factory Baltimore, MD
Positions Held – Store Manager, Merchandise Manager, Operations Manager Dec/1999 to March/2007
Store Volumes – 5 Million to 16 Million
Kmart Corporation Buffalo, NY
Positions Held – Store Manager, Softlines Manager, Operations Manager Baltimore, MD
Store Volumes – 12 Million to 21 million May/1987 to Dec/1999

2. Professional Experience
Customer Service
1. Implemented corporate directive for customer service levels
2. Implemented mystery shopper program
3. Supervised front register area for proper flow
4. Empathized with customers while addressing their questions and/or complaints
5. Assisted customers over the phone
Sales
1. Worked with department managers to ensure they followed corporate directions in reference to
display and presentation of merchandise
2. Ensured department managers were aware of their daily, monthly and yearly sales goals for their
area of responsibility
3. Made managers and associates aware of store ads and current promotions
4. Worked with department managers to ensure they kept a clean and orderly department by
properly sizing and recovering merchandise daily
Computer Skills
1. Microsoft Windows XP/Vista/7
2. Microsoft Word and Excel
3. Internet Explorer (and other browser technologies)
4. E-mail (web based and Microsoft Outlook)
5. Social Media
6. Familiarity with point of sale systems
Management
1. Participated in weekly teleconferences with middle and upper management
2. Held weekly in store meetings with staff
3. Prepared expense, inventory, and sales reports
4. Implemented and maintained office policies and procedures
5. Managed accounting office
6. Reviewed sales goals and cash and expense control
7. Hired, trained, and managed 20 to 100 associates
8. Prepared weekly payroll
9. Worked with associates to resolve all issues at store level
References
1. Richard McGrath, Store Manager Ollie’s Bargain Outlet (865) 288-0537
2. Joseph Palko, RVP Kmart Corporation Goody’s Family Clothing (410) 937-1974
3. Julie Costagliola, Store Manager Burlington Coat Factory (443) 676-7863
4. Robert Weiland Owner / Operator Weiland’s Tire Service (302) 462-6549
Charles V. Schlehr 52 Alden Ave Buffalo N.Y. 14216
(410) 292-9863 (day) / (706) 485-4358 (evening) ● charles.schlehr@gmail.com