Joanna Reyes has over 11 years of experience in project management, business operations, and facilities management. She is seeking a position that utilizes her skills in project management, people management, and customer service. Her background includes managing full project lifecycles from conception through completion, overseeing budgets and schedules, and leading teams. She is proficient in Spanish and experienced in Agile methodology, MS Office, Adobe Creative Suite, and PeopleSoft.

1. JOANNA R. REYES
 116 Killdeer Lane  Leander, Texas 78641
 (512) 552-2020 joannarreyes@gmail.com
QUALIFICATIONS PROFILE
High-powered, dynamic, and versatile professional offering more than eleven years’ experience in project management,
building management, and business operations. Currently seeking a position that would utilize combined skills and
expertise to a company that welcomes motivation, while simultaneously offering a supportive environment for growth
and success. Firm understanding of PMI standards and project lifecycle, PMP in process. Extensive background in
leading full project lifecycles, including implementation, coordination, and support. Known for strong leadership and
motivational skills that consistently produces positive results. Detail oriented and able to multitask effectively in fast-
paced environments. Exemplifies outstanding training and communication skills. Bi-lingual, proficient in Spanish. Able
to travel up to 50% of work requirement.
KEY STRENGTHS
 Project Management & Operations  Office Administration  Leadership and Team Building
 Exceptional Customer Service  PeopleSoft Administrator  Time Management and Prioritization
 Superior Interpersonal Relations  Adobe Creative Suite  Quality Control/Regulatory
Compliance
 MS Office, MS Project  Agile Methodology  Contract Administration
PROFESSIONAL EXPERIENCE
US Facilities Project Manager
ARM  Austin, TX 2015-May 2016
• As the US Facilities Project Manager, I am accountable for managing building and utility infrastructure projects
for all ARM US location. Project responsibility includes scope confirmation, managing design consultants, bid
and selection, construction management oversight, close-out, and all project documentation management.
Monitors budget and schedule actively throughout the project.
• Responsible for project management from project conception, through design, bid, construction, close-out and
handover back to Operations & Maintenance Team.
• Accountable for design and construction administration support, coordinating with engineering consultants
and in-house staff to review construction documents, submittals, RFIs, and field observation reports. Ensure
compliance with ARM standards, project specifications, and local requirements.
• Provides construction support, coordinating with contractors, facilities management personnel, and customers.
• Runs project budget development, budget management and compliance with fiscal guidelines.
• Manages all documentation and information flow related to project management.
• Recommends priorities and general strategies for facilities planning and plans for best allocation and utilization
of space and resources for new and existing buildings.
• Participate on multi-department team aimed at improving site and employee engagement.
Project Manager
OneWest Bank  Austin, TX 2006-2014
• As a Project Manager, I was required to define and execute projects aligned to business strategy, which enable
benefits to be achieved on a cross asset class and/or cross functional business basis. I was accountable for
ensuring all aspects of Project delivery are scoped, planned, tracked, and managed to successful completion.
• Managed oversight of assigned IT initiatives and Project Management teams including: Application
Development, Communications Support, Enterprise Architecture, and IT Support Services.
• Analyzed and defined requirements, resources and schedules for project/program implementations, including
project deliverables, goals and milestones for effective solutions.
• Create strategies for risk mitigation and contingency planning.
• Negotiated pricing and deliverables of “off-the-shelf” systems utilized for IT support programs.
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2. JOANNA R. REYES
 116 Killdeer Lane  Leander, Texas 78641
 (512) 552-2020 joannarreyes@gmail.com
 As the PM, I was required to define and execute the delivery of the Investment Portal Project. The key objective
is to onboard Investment Controls onto a supervisory portal to enable visibility, escalation and tracking of
control status including real estate investments, stocks, and private business investments.
 Design and maintain project documentation and contribute to the continued enhancement of the project
management body of knowledge, policies and procedures to ensure ongoing adherences to the highest project
management standards and the continued use of best practices.
 Participate in planning sessions and other related meetings and sessions with other information technology
constituents, internal business users as well as our external clients.
 Coordinated bid documents preparation, solicitation analysis, bid material review, and suppliers short-list
selection. Assisted project financial appraisal, risks analysis, and post auditing.
 Managed project budget, track project deliverables using appropriate tools, manage requests for changes, and
prioritize work based on business needs and available resources.
 Managed allocated resources effectively, whether capital, revenue or personnel, in accordance with existing
policies, procedures and practices.
 Completed post-mortem project assessments, to suggest improvements (methods, tools, etc.) to capitalize on
prior experience within the Business Unit.
Business Operations Supervisor/Executive Assistant
Pasadena Center Operating Company  Pasadena, CA 2005-2006
• Provided high-level administrative support and assistance to CEO and Executive Director.
 Arranged, scheduled, and recorded minutes for PCOC Board of Directors and Committee meetings.
 Worked closely with the expansion team to maintain accurate correspondences.
 Communicated regularly with the city mayor, city staff, and board of directors.
 Implemented enterprise level projects including application development, package software upgrades and
infrastructure projects.
Contract Negotiator
Jet Propulsion Laboratory, Pasadena, CA 2000-2004
• Tracked all incoming and outgoing contracts by developing a contract administrator database.
 Conceptualized all the financial and customer service reports.
 Supported the vendor selection and management process (scope, plan and milestone definition, operational
issues, deliverable & milestone approval, quality control, etc.)
 Facilitated training and supervised 3 junior contract administrators.
 Ensured all legal and financial tasks were completed in compliance with NASA regulated closeout procedures.
AWARDS AND HONORS
Engaging Our Employees, 2014 OneWest Bank
OneCustomer at a Time, 2013 Business Principles, OneWest Bank
Leadership Excellence Award, 2010 Mail Room, OneWest Bank
Most Valuable Player Award, 2009 Domain Project, OneWest Bank
Award for Accountability, 2008, Indymac Bank
Unsung Heroine Award (NASA Customer Service Award), 2003 Jet Propulsion Laboratory
EDUCATION
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION
Major in International Business
Minor in Economics
California State University, Los Angeles, Los Angeles, CA
2003
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