This document outlines the responsibilities and requirements for a Senior Manager Regional Position in Juniper IT's End User Services department. The role involves [1] overseeing all IT functions and staff within a designated region to ensure end users receive appropriate assistance, [2] contributing to problem resolution through reporting and analysis, and [3] providing quarterly updates to leadership on regional themes and trends. In addition, the role is responsible for [2] managing budgets, goals, and vendor relationships; developing staff; and collaborating across departments to extend IT functionality for end users. A bachelor's degree in a technical field is required along with 7-10 years of related IT experience demonstrating leadership and project management skills.
(1) John Mirando is a senior consultant with over 10 years of experience in business transformation, technology leadership, and project management across various industries. (2) He has a proven track record of leading teams, implementing complex projects, and driving change management initiatives. (3) Mirando's recent roles include senior consulting positions providing strategic advisory services focused on mobile-first strategies and managing identity and workplace technology teams.
Marool Ologe Uzazormar provides information technology consulting services and has over 15 years of experience in roles such as head of business applications, solution consulting, and IT support. He has expertise in areas like technical support, project management, network administration, and security, and has worked on projects for companies in banking, telecommunications, and other industries. The document lists his objectives, work history, qualifications, responsibilities in various roles, and education.
Jaleel Hussain has over 18 years of experience in IT consulting for Fortune 500 companies. He has extensive experience implementing and managing SAP projects, including SAP BI, FI/CO, and ABAP. In his current role at Toyota, he has led projects to automate maintenance, project management, leave management, and gate pass processes through customized SAP and Lotus Notes solutions. These solutions streamlined processes, improved visibility and controls, and saved the company time and money. Hussain has a track record of successfully delivering complex automation projects on time and within budget through strong technical skills, project management, and an ability to understand business needs and implement suitable technology solutions.
The document outlines an agenda for a presentation on measuring communication, providing conceptual frameworks and examples of how to measure communication outputs, outcomes, and stakeholder behaviors and assessments at various stages of the communication planning process. The presentation also provides examples of qualitative and quantitative tools that can be used to gather and analyze measurement data.
Ian Cuthill is an experienced change manager, project manager, and business process analyst seeking a role dedicated to change management. He has over 13 years of experience managing projects in the healthcare sector, including implementing new systems and processes. His skills include project management, change management, business analysis, process improvement, and user training. He holds certifications in change management and the PRINCE2 project management methodology.
IT Alignment (Tech capability and maturity) assessmentSteve Heye
This document provides instructions for assessing the stage of IT maturity at a YMCA organization. It describes the five stages of maturity as Chaotic, Reactive, Proactive, Service, and Value. Users are instructed to use the assessment tool to score their YMCA's technology management, compare the scores to target levels, and identify areas for improvement by referring to additional guidance documents. The ultimate goal is to work towards aligning technology more closely with the YMCA's mission and strategic plan.
This document provides a framework for YMCAs to strategically align their information technology (IT) with organizational goals and operations. It outlines a multi-stage process for achieving IT alignment, from initial "chaotic" stages to more advanced "value" stages where IT is integrated throughout strategic planning. Key aspects discussed include leveraging tools, operational process engineering, budgeting, and building support. The framework is intended to help YMCAs assess their current IT maturity and identify priorities to strengthen alignment over time.
(1) John Mirando is a senior consultant with over 10 years of experience in business transformation, technology leadership, and project management across various industries. (2) He has a proven track record of leading teams, implementing complex projects, and driving change management initiatives. (3) Mirando's recent roles include senior consulting positions providing strategic advisory services focused on mobile-first strategies and managing identity and workplace technology teams.
Marool Ologe Uzazormar provides information technology consulting services and has over 15 years of experience in roles such as head of business applications, solution consulting, and IT support. He has expertise in areas like technical support, project management, network administration, and security, and has worked on projects for companies in banking, telecommunications, and other industries. The document lists his objectives, work history, qualifications, responsibilities in various roles, and education.
Jaleel Hussain has over 18 years of experience in IT consulting for Fortune 500 companies. He has extensive experience implementing and managing SAP projects, including SAP BI, FI/CO, and ABAP. In his current role at Toyota, he has led projects to automate maintenance, project management, leave management, and gate pass processes through customized SAP and Lotus Notes solutions. These solutions streamlined processes, improved visibility and controls, and saved the company time and money. Hussain has a track record of successfully delivering complex automation projects on time and within budget through strong technical skills, project management, and an ability to understand business needs and implement suitable technology solutions.
The document outlines an agenda for a presentation on measuring communication, providing conceptual frameworks and examples of how to measure communication outputs, outcomes, and stakeholder behaviors and assessments at various stages of the communication planning process. The presentation also provides examples of qualitative and quantitative tools that can be used to gather and analyze measurement data.
Ian Cuthill is an experienced change manager, project manager, and business process analyst seeking a role dedicated to change management. He has over 13 years of experience managing projects in the healthcare sector, including implementing new systems and processes. His skills include project management, change management, business analysis, process improvement, and user training. He holds certifications in change management and the PRINCE2 project management methodology.
IT Alignment (Tech capability and maturity) assessmentSteve Heye
This document provides instructions for assessing the stage of IT maturity at a YMCA organization. It describes the five stages of maturity as Chaotic, Reactive, Proactive, Service, and Value. Users are instructed to use the assessment tool to score their YMCA's technology management, compare the scores to target levels, and identify areas for improvement by referring to additional guidance documents. The ultimate goal is to work towards aligning technology more closely with the YMCA's mission and strategic plan.
This document provides a framework for YMCAs to strategically align their information technology (IT) with organizational goals and operations. It outlines a multi-stage process for achieving IT alignment, from initial "chaotic" stages to more advanced "value" stages where IT is integrated throughout strategic planning. Key aspects discussed include leveraging tools, operational process engineering, budgeting, and building support. The framework is intended to help YMCAs assess their current IT maturity and identify priorities to strengthen alignment over time.
JAD sessions bring together customers and developers to quickly agree on project scope, objectives, and specifications. They are structured workshops facilitated by a trained moderator. Key roles include a facilitator to plan the session and ensure deliverables are produced, decision-makers from the customer who can resolve issues and make commitments, application customers who understand business processes, developer listeners who provide technical input, and a scribe to accurately document the session outcomes. When done effectively, JAD sessions can simplify communication, identify issues, clarify requirements, and gain customer commitment to help ensure the delivered system meets their needs.
Sabbir Ahmed has over 15 years of experience in auditing, financial management, business process reengineering, compliance, and information systems implementation. He is currently the General Manager of Business Process, Risk & Compliance at Berger Paints Bangladesh Limited, where he leads projects in internal auditing, ISO management, business process reengineering, and previously led their SAP implementation. He has also worked for organizations such as UNHCR and Acid Survivors Foundation in financial and audit roles. Sabbir Ahmed holds a M.Com. in Accounting and is a Fellow Member of the Institute of Chartered Accountants of Bangladesh.
Laura Arber has over 7 years of experience as a business analyst and project manager. She has managed projects involving workflow systems, loan modification applications, and net present value calculators. She is proficient in project management, requirements gathering, and acting as a liaison between stakeholders. Arber received her Project Management Professional certification and has a Bachelor's degree in Management.
The document summarizes an ideation meeting discussing tools to aid the ideation process. It includes an agenda covering what ideation is, why ideation tools are needed, benefits and disadvantages of tools, and a tool evaluation matrix. It then examines two use cases - one for a financial services firm needing collaboration among departments, and one for an IT manager with an international team. For the first case, Mindjet Catalyst was selected for its integration and access controls. For the second use case, the free and browser-based Bubbl tool was chosen for its synchronous and asynchronous collaboration abilities across locations.
Wilma Harrelson has over 20 years of experience in IT management. She has expertise in business process modeling, procedure manuals, process improvement, risk analysis, software training, technical writing, and help desk management. Her professional experience includes roles as Director of Software Education where she provided customized training, and Director of IT Support and Education where she led process improvement initiatives, developed a software training organization, and managed the help desk. She is now a director at an IT consulting group where she assesses clients' technology environments and makes improvement recommendations.
1) Suddenlink Communications implemented a knowledge management and CRM system to improve customer service and agent performance following several acquisitions that increased their customer base significantly.
2) They leveraged external consultants to accelerate the project timeline and support internal resources, and took a phased, pilot-based approach to converting existing content and gaining user adoption.
3) Regular communication, surveys, and quick implementation of enhancements helped build buy-in across the organization and encourage continued use of the new systems.
The document discusses the five steps of an effective Joint Application Development (JAD) session for gathering requirements: 1) Planning ahead with the project team and executive sponsor, 2) Assembling the right team with defined roles, 3) Ensuring all team members are committed, 4) Staying on course during sessions, and 5) Following through by producing deliverables and evaluating the process. JAD sessions bring together key stakeholders to jointly discuss needs, develop solutions, and gain consensus in a structured workshop format.
Joint Application Design (JAD) was developed by IBM in the late 1970s. It is a requirements determination method that brings together business and IT professionals in a structured workshop to determine and discuss system requirements
Software Engineering Practice - Project managementRadu_Negulescu
The document discusses project management for a software engineering course. It covers creating a project management plan, which includes defining tasks, scheduling, allocating resources, and managing risks. It also discusses monitoring project progress and closing the project. Key aspects of the plan include the project vision and goals, task breakdown and dependencies, and risk identification and mitigation strategies.
Priyaranjan Prasad Singh is applying for a suitable position and has over 20 years of experience in areas such as ERP implementation, project management, IT infrastructure management, and technology implementation. He currently works as the AGM of IT at JUD Cements Ltd where he is responsible for managing ERP projects, IT infrastructure, network administration, and user support. Singh is seeking a new professional opportunity with higher responsibilities where he can contribute his technical and business experience.
Prabhu Kannan is a Project Manager based in Singapore with over 15 years of experience managing IT infrastructure and application projects. He holds certifications in Project Management (PMP), ITIL, and has experience across industries including financial services, healthcare, and IT services. He has successfully delivered multiple regional projects on time and within budget. Prabhu seeks new opportunities to manage projects and programs, drive change, and inspire teams through the use of best practices.
The document discusses the importance of project communications management. It emphasizes planning, managing, and controlling communications through various formal and informal methods. This includes understanding individual and group communication needs, distributing important information in an effective and timely manner, and using technology to enhance information creation and distribution. The key is having the right communication skills and running effective meetings to optimize the flow of information throughout the project life cycle.
Andrew Gunn has over 20 years of experience in IT project management and operations management. He has extensive experience leading teams and delivering large, complex IT projects across several departments in both project manager and PMO manager roles. He has strong skills in project management, governance, strategic planning, leadership, communication, and problem-solving.
The document provides a personal profile and details of experience for Immanuel Hermanus Olivier. It outlines over 15 years of experience in project management, IT, and business management roles. Recent experience includes roles as a Senior Project Manager at MTN and HSRC, an Enterprise Project Management Office Manager at North West Provincial Government, and a Project Office Manager at Anglo Platinum, where portfolio's of 30-150 projects were managed. Key skills and competencies include project management, business analysis, IT infrastructure and software implementation, and training and skills development.
Design and development of a comprehensive package consisting of your Interview Presentation, Action Plan, Profile and Recommendations, Business Cards and Folios. Note: Packages start at $699. Contact us for a quote before purchase at info@emprovegroup.com. View additional career branding services at www.emprovegroup.com!
The document discusses various topics related to managing people and change within an organization. It covers compensation and benefits programs, recognition schemes, leadership development initiatives, succession planning, organizational structure and roles, talent management processes, learning and development opportunities, performance management practices, and recruitment and selection strategies. The goal is to align human resource practices with business strategy to effectively manage people, drive performance, and support organizational effectiveness and change.
This document is a resume for Jeffrey Alan Bridges that summarizes his professional experience and qualifications. He has over 15 years of experience leading engineering, implementations, delivery, operations, and providing IT infrastructure and solutions for large enterprises. Some of his key experiences include serving as the Director of IT – Cloud Services at ECI Software Solutions and as a Senior Technical Engagement Manager at Ipsoft, where he managed multi-million dollar accounts and engineering teams. He has a proven track record of successfully delivering complex IT projects on time and within budget across various industries.
This document provides an agenda and overview for a workshop on evaluation. The workshop covers introductions, the current context around social impact evaluation, why evaluation is important for accountability, learning and capacity building. It discusses evaluation concepts and frameworks, the evolution of evaluation thinking to focus on learning and improvement. The workshop teaches how to develop an evaluation plan, and provides an activity for participants to apply the concepts. It aims to help participants understand how to design and implement effective evaluations.
All About Business Analyst Becoming a successful BAZaranTech LLC
We are the leaders in providing Role-Specific training and e-learning solutions for individuals and corporations. Our curriculums are based on real-time job functions as opposed to being product-based.specialized and innovative global expert IT Training and Consulting services
The IT Analyst position advocates for user interests in selecting, developing, deploying, and operating district IT systems. Key responsibilities include developing documentation, configuring systems, defining security roles, extracting data, providing training, and assisting with system updates and maintenance. The analyst represents user needs, provides support, identifies issues, and ensures familiarity with systems. Special projects may also be assigned. A bachelor's degree in computer science or related field is required, along with experience providing deep level user support and training in a courteous and timely manner.
Charles Lynn McBee has over 25 years of experience in IT management. He has expertise managing geographically diverse IT teams and implementing enterprise programs. Most recently, he served as a supervisor for the US Forest Service overseeing day-to-day IT operations. Prior to that, he was the Director of Network Operations for TRICARE Management Agency where he managed local data centers and IT programs across multiple locations. He has a proven track record of effective leadership, program management, and strategic problem solving.
JAD sessions bring together customers and developers to quickly agree on project scope, objectives, and specifications. They are structured workshops facilitated by a trained moderator. Key roles include a facilitator to plan the session and ensure deliverables are produced, decision-makers from the customer who can resolve issues and make commitments, application customers who understand business processes, developer listeners who provide technical input, and a scribe to accurately document the session outcomes. When done effectively, JAD sessions can simplify communication, identify issues, clarify requirements, and gain customer commitment to help ensure the delivered system meets their needs.
Sabbir Ahmed has over 15 years of experience in auditing, financial management, business process reengineering, compliance, and information systems implementation. He is currently the General Manager of Business Process, Risk & Compliance at Berger Paints Bangladesh Limited, where he leads projects in internal auditing, ISO management, business process reengineering, and previously led their SAP implementation. He has also worked for organizations such as UNHCR and Acid Survivors Foundation in financial and audit roles. Sabbir Ahmed holds a M.Com. in Accounting and is a Fellow Member of the Institute of Chartered Accountants of Bangladesh.
Laura Arber has over 7 years of experience as a business analyst and project manager. She has managed projects involving workflow systems, loan modification applications, and net present value calculators. She is proficient in project management, requirements gathering, and acting as a liaison between stakeholders. Arber received her Project Management Professional certification and has a Bachelor's degree in Management.
The document summarizes an ideation meeting discussing tools to aid the ideation process. It includes an agenda covering what ideation is, why ideation tools are needed, benefits and disadvantages of tools, and a tool evaluation matrix. It then examines two use cases - one for a financial services firm needing collaboration among departments, and one for an IT manager with an international team. For the first case, Mindjet Catalyst was selected for its integration and access controls. For the second use case, the free and browser-based Bubbl tool was chosen for its synchronous and asynchronous collaboration abilities across locations.
Wilma Harrelson has over 20 years of experience in IT management. She has expertise in business process modeling, procedure manuals, process improvement, risk analysis, software training, technical writing, and help desk management. Her professional experience includes roles as Director of Software Education where she provided customized training, and Director of IT Support and Education where she led process improvement initiatives, developed a software training organization, and managed the help desk. She is now a director at an IT consulting group where she assesses clients' technology environments and makes improvement recommendations.
1) Suddenlink Communications implemented a knowledge management and CRM system to improve customer service and agent performance following several acquisitions that increased their customer base significantly.
2) They leveraged external consultants to accelerate the project timeline and support internal resources, and took a phased, pilot-based approach to converting existing content and gaining user adoption.
3) Regular communication, surveys, and quick implementation of enhancements helped build buy-in across the organization and encourage continued use of the new systems.
The document discusses the five steps of an effective Joint Application Development (JAD) session for gathering requirements: 1) Planning ahead with the project team and executive sponsor, 2) Assembling the right team with defined roles, 3) Ensuring all team members are committed, 4) Staying on course during sessions, and 5) Following through by producing deliverables and evaluating the process. JAD sessions bring together key stakeholders to jointly discuss needs, develop solutions, and gain consensus in a structured workshop format.
Joint Application Design (JAD) was developed by IBM in the late 1970s. It is a requirements determination method that brings together business and IT professionals in a structured workshop to determine and discuss system requirements
Software Engineering Practice - Project managementRadu_Negulescu
The document discusses project management for a software engineering course. It covers creating a project management plan, which includes defining tasks, scheduling, allocating resources, and managing risks. It also discusses monitoring project progress and closing the project. Key aspects of the plan include the project vision and goals, task breakdown and dependencies, and risk identification and mitigation strategies.
Priyaranjan Prasad Singh is applying for a suitable position and has over 20 years of experience in areas such as ERP implementation, project management, IT infrastructure management, and technology implementation. He currently works as the AGM of IT at JUD Cements Ltd where he is responsible for managing ERP projects, IT infrastructure, network administration, and user support. Singh is seeking a new professional opportunity with higher responsibilities where he can contribute his technical and business experience.
Prabhu Kannan is a Project Manager based in Singapore with over 15 years of experience managing IT infrastructure and application projects. He holds certifications in Project Management (PMP), ITIL, and has experience across industries including financial services, healthcare, and IT services. He has successfully delivered multiple regional projects on time and within budget. Prabhu seeks new opportunities to manage projects and programs, drive change, and inspire teams through the use of best practices.
The document discusses the importance of project communications management. It emphasizes planning, managing, and controlling communications through various formal and informal methods. This includes understanding individual and group communication needs, distributing important information in an effective and timely manner, and using technology to enhance information creation and distribution. The key is having the right communication skills and running effective meetings to optimize the flow of information throughout the project life cycle.
Andrew Gunn has over 20 years of experience in IT project management and operations management. He has extensive experience leading teams and delivering large, complex IT projects across several departments in both project manager and PMO manager roles. He has strong skills in project management, governance, strategic planning, leadership, communication, and problem-solving.
The document provides a personal profile and details of experience for Immanuel Hermanus Olivier. It outlines over 15 years of experience in project management, IT, and business management roles. Recent experience includes roles as a Senior Project Manager at MTN and HSRC, an Enterprise Project Management Office Manager at North West Provincial Government, and a Project Office Manager at Anglo Platinum, where portfolio's of 30-150 projects were managed. Key skills and competencies include project management, business analysis, IT infrastructure and software implementation, and training and skills development.
Design and development of a comprehensive package consisting of your Interview Presentation, Action Plan, Profile and Recommendations, Business Cards and Folios. Note: Packages start at $699. Contact us for a quote before purchase at info@emprovegroup.com. View additional career branding services at www.emprovegroup.com!
The document discusses various topics related to managing people and change within an organization. It covers compensation and benefits programs, recognition schemes, leadership development initiatives, succession planning, organizational structure and roles, talent management processes, learning and development opportunities, performance management practices, and recruitment and selection strategies. The goal is to align human resource practices with business strategy to effectively manage people, drive performance, and support organizational effectiveness and change.
This document is a resume for Jeffrey Alan Bridges that summarizes his professional experience and qualifications. He has over 15 years of experience leading engineering, implementations, delivery, operations, and providing IT infrastructure and solutions for large enterprises. Some of his key experiences include serving as the Director of IT – Cloud Services at ECI Software Solutions and as a Senior Technical Engagement Manager at Ipsoft, where he managed multi-million dollar accounts and engineering teams. He has a proven track record of successfully delivering complex IT projects on time and within budget across various industries.
This document provides an agenda and overview for a workshop on evaluation. The workshop covers introductions, the current context around social impact evaluation, why evaluation is important for accountability, learning and capacity building. It discusses evaluation concepts and frameworks, the evolution of evaluation thinking to focus on learning and improvement. The workshop teaches how to develop an evaluation plan, and provides an activity for participants to apply the concepts. It aims to help participants understand how to design and implement effective evaluations.
All About Business Analyst Becoming a successful BAZaranTech LLC
We are the leaders in providing Role-Specific training and e-learning solutions for individuals and corporations. Our curriculums are based on real-time job functions as opposed to being product-based.specialized and innovative global expert IT Training and Consulting services
The IT Analyst position advocates for user interests in selecting, developing, deploying, and operating district IT systems. Key responsibilities include developing documentation, configuring systems, defining security roles, extracting data, providing training, and assisting with system updates and maintenance. The analyst represents user needs, provides support, identifies issues, and ensures familiarity with systems. Special projects may also be assigned. A bachelor's degree in computer science or related field is required, along with experience providing deep level user support and training in a courteous and timely manner.
Charles Lynn McBee has over 25 years of experience in IT management. He has expertise managing geographically diverse IT teams and implementing enterprise programs. Most recently, he served as a supervisor for the US Forest Service overseeing day-to-day IT operations. Prior to that, he was the Director of Network Operations for TRICARE Management Agency where he managed local data centers and IT programs across multiple locations. He has a proven track record of effective leadership, program management, and strategic problem solving.
This resume is for M Janavarthana, who has over 16 years of experience in IT infrastructure service delivery and management. He currently works as an onsite service delivery manager for Sunovion in Marlborough, MA, where he is responsible for budgeting, cost control, customer relationships, and meeting service level agreements. Previously, he has worked as a service delivery manager and group manager at HCL and held roles delivering infrastructure services for clients such as AMD, Dean Foods, and Sunovion.
Peter Ruschell is an experienced IT manager seeking a new leadership role. He has over 25 years of experience managing IT infrastructure and teams in various industries. Ruschell is skilled in technical areas such as networking, servers, cloud services and regulatory compliance. He is known for effectively communicating with senior management and translating technical topics.
The document outlines the experience and qualifications of an IT professional with over 6 years of experience in the IT industry and over 10 years of experience in business information systems. They have provided IT support and solutions to a variety of industries, including long term care, manufacturing, and small to mid-size businesses. Their experience includes technical support, network management, security solutions, backup solutions, and IT management services. They have filled various roles within IT services, support, infrastructure, and operations, helping users with a wide range of issues. They have helped companies leverage hardware and software capabilities and integrate processes over nearly two decades in the IT field.
Within the Services, Support, Infrastructure and Operations segments of the IT industry, I have filled a variety of roles, and done so across a diverse set of industries. I've helped users with everything from resetting passwords, VPN access, Windows application issues, printer anomalies, and right through to the more complex server issues that inevitably crop up when passwords, permissions and shared drives are in the mix.
Navigating the ever changing landscape of Information Technology is a wonderfully challenging and thoroughly rewarding job to be in, and it's what I have been doing professionally for nearly two decades now. I helped companies fully harness the capabilities of new hardware; more aggressively leveraged the versatility of the software in their environment, and worked with a greater big-picture understanding of how to overcome the volatility of integrating all their processes and procedures.
This resume is for Anish Kumar, an IT professional with 16 years of experience in roles such as Delivery Manager, Senior Manager, EDP Manager, and Customer Service Manager. He has experience managing teams and IT infrastructure for hotels, pharmaceutical companies, and computer sales and service companies. His skills include project management, team leadership, vendor management, and ensuring smooth IT operations and customer satisfaction.
Munish Kaushal is a customer-oriented professional with over 3 years of experience as an Account Manager handling IT infrastructure projects. He has expertise in solutions such as data center services, cloud computing, routing and switching, and MPLS. His core responsibilities include identifying business opportunities, requirements gathering, solution design, vendor management, and ensuring project delivery within deadlines. He is proficient in networking technologies and holds certifications in CCNA and F5 load balancing.
Deepak Sharma is a senior manager in IT with over 13 years of experience managing IT infrastructure, operations, networks, security, teams and projects. He currently manages the IT infrastructure and operations team for Aircom International across the APAC region. He has expertise in areas such as IT strategy, vendor management, process improvement, ITIL implementation, business analysis and data center management.
The document provides a summary of Earl J. Godby Jr.'s experience and qualifications. Over 19 years, he has led complex IT projects and teams in retail environments. Currently a manager at Payless ShoeSource, his responsibilities include overseeing technical staff, implementing payment systems, and collaborating across teams. He has experience managing teams both onshore and offshore, and has strong skills in project planning, communication, and problem solving.
- Kishore Kumar has over 8 years of experience in IT services including network operations, service desk operations, and IT service transitions.
- He has worked as a service delivery lead for 8 years supporting network operations and IT support projects.
- Some of the projects he has worked on include network support transitions, service desk migrations, configuration database updates, and ITSM application projects.
Mujeebur Rahmansaher has 18 years of experience leading technology teams and managing projects. He is skilled in software development methodologies and driving integration across platforms. As VP of Technology Strategy and Project Management at Deluxe AdServices, he oversees technology strategy, project identification and development, and operational support. His goals are to apply his skills to bring structure to complex organizations by developing solutions that deliver business value through tangible results.
The document contains details of Vikneswary Raveen Ran including her personal information, qualifications, work experience as a Senior Service Desk Analyst and Customer Service Professional, skills, courses attended, and references. Vikneswary has over 5 years of experience in customer service and IT support roles, currently working as a Senior Service Desk Analyst at Xchanging Malaysia where she manages incident tickets and acts as a supervisor for an LTE project. She is seeking a salary of RM4000 per month and has experience working in team environments and handling customer issues.
Deepak Sharma has over 12 years of experience in IT infrastructure management, operations, project management, and team leadership. He is currently a Senior Manager of IT at TEOCO Software, where he manages the IT infrastructure, operations team, and data center services for the APAC region. Prior to that, he held similar leadership roles at other companies, where he implemented ERP systems, ensured high service quality through ITIL processes, and oversaw infrastructure rollouts and upgrades.
The document summarizes the experience and qualifications of an IT professional with over 6 years of experience in various IT roles and over 10 years of experience in business information systems. Some of the key responsibilities included management of IT areas and projects, technical support of hardware and software, leadership, relationship management, communication, and operations. The professional also has diploma degrees in e-business administration and enterprise desktop support, as well as certificates in A+, MCITP, MCTS, CCNA, business analysis, project management, and consulting skills.
Pancha Brahma is a career-driven IT professional with over 7 years of experience in IT network engineering, application support, IT process management, and client relationship management. He has technical skills in Microsoft server operating systems, networking concepts, and ticketing tools. He currently works as a Process Lead at IBM India Private Limited where he is responsible for technical support, operations, training, and quality assurance management. Previously he has worked as an IT help desk engineer and technical analyst providing support on a variety of hardware, software, and networking issues.
Vikneswary is a 28-year-old Malaysian citizen of Indian ethnicity. She has 9 years of experience in customer service and service desk roles. Currently she works as a Senior Service Desk Analyst at Xchanging Malaysia, where her responsibilities include managing tickets, producing reports, training staff, and leading a team. Previously she worked at SRG Asia Pacific in customer service and later as a team leader assistant. She holds a Diploma in Business Management and is proficient in IT services tools like BMC Remedy, ITSM and OTRS. Vikneswary is looking to earn a higher salary of RM 4,500 monthly and has references from her past managers.
This summary provides an overview of Sudhakar Bonthu's professional experience:
Sudhakar Bonthu has over 24 years of experience in operations management, process management, and system implementation. He is currently the Vice President of IT Planning & Control at Northern Operating Service Pvt. Limited, Bangalore. Previously he has held leadership roles implementing ITIL practices and managing projects and teams at Satyam Computer Services and Hewlett Packard.
The document outlines the career objectives, core skills, professional strengths, and work experience of J.R. Thomas. His 15+ years of experience includes roles as a regional manager focused on business development and general management of projects. He aims to work for an organization that provides growth opportunities where he can utilize his skills in areas like operations management, security management, and process management.
Decisive, focused and result oriented professional offering 20-years exhaustive experience in Project Management, Business Analysis, SDLC, System Integration. Project Management & execution with emphasis on various Software development tools and methodology. Hand-on experience in end-user industries. Relentless problem solver, applying analytical, design & technical skills. Effective, hands-on leader with outstanding success developing tailor made business applications.
1. Juniper IT – Sr. Manager Regional Position Plan
Juniper IT – End User Services
DATE: 08/01/2010
CURRENT JUNIPER JOB ARCHITECTURE TITLE: Sr. IT Manager
JOB CODE: TBD
GRADE: 9
MANAGER COMPLETING TEMPLATE: Walter Johnson
MANAGER'S JOB TITLE: Juniper IT Help Desk Manager
DEPARTMENT: Juniper IT – End User Services
PRIMARY FUNCTION OF THE JOB:
General: The Regional Manager’s role is to oversee the entire on-site function and staff within the designated region
ensuring that all end users are receiving the appropriate assistance. This includes the responsibility of managing all
policies, processes and procedures related to the identification, prioritization, and resolution of all end user requests
regardless of geographic location and organization. This will include but is not limited to the monitoring, tracking,
coordinating, and communicating status of requests to multiple levels of management within the region. Manage
escalations as appropriate.
The Regional Manager will also contribute to individual and global problem resolution through detailed reporting and
analysis. This person will also be the primary individual to strengthen the local IT community – Promote an affinity with
local IT peers while recognizing primary affinity with global project teams and workgroups. This individual will also
provide quarterly updates to CIO and CIO staff of themes and trends from within the region as well as participate in
Juniper IT leadership meetings and activities as required.
Position Plan: This Sr. Regional Manager provides leadership and strategic direction to enable a world class regional
IT organization from both an operations and financial perspective. This function will provide services and support
across multiple business units and geographies. The function is dedicated to provide solutions for end users as
requested in the most professional and expedient manner possible in alignment with the strategy and direction of
Juniper Networks and the IT organization.
Manage and contribute to Juniper IT service level commitments and response times in consultation with end users and
established corporate IT policies. Establish problem resolution expectations and timeframes along with a closed
communication cycle that includes an end user feedback loop and communication to various levels of management as
necessary.
Continual process improvement of the function through the implementation and management of quality improvement
methodologies (Six Sigma). These methodologies must identify opportunities for improvement, document and
prioritize the opportunities, and devise and deliver improvements to enhance quality of service and to prevent the issue
from re-occurring. Give a voice to the IT community to appropriate on site/regional management councils. Provide a
neutral, in-person advisor for issues, concerns and career development interests of all regional IT staff.
The Sr. Regional will plan and conduct performance appraisals of direct staff in conjunction with established HR
polices and timelines. This will also include the assessment of staff skill level, and development of individualized
development plans, including necessary training and skills enhancements. This will also include providing feedback on
regional IT staff that do not directly report to this position.
This manager will collaborate with other departments and business units to extend the functionality of Juniper IT as
new services are developed and delivered to the end users. Provide necessary vendor management to ensure the
organizational strategies are achieved. Lead all activities required to select vendors for the procurement of new
systems technologies, oversee installation, and resolve adaptation issues.
Operational Management
Manage the processing of incoming requests for support to ensure courteous, timely, and effective resolution of end
user issues. Design and enforce request handling and escalation policies and procedures. Coordinate and assign
necessary resources to solve issues at the desktop level, including installing and upgrading software, installing
hardware, implementing file backups, and configuring systems and applications. Streamline, translate and personalize
2. communications – Bi-directional both to/from IT Management. Tailor messages to what it means personally to you with
the appropriate regional insight.
Monitor and test fixes to ensure problems have been adequately resolved. Access software updates, drivers,
knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution and self help
methodologies.
Track and analyze trends in regional requests and generate statistical reports as required. Assess the need for any
system reconfigurations (minor or significant) based on request trends. Make recommendations. Identify,
recommend, develop, and implement end user training programs to increase end user productivity and self-sufficiency.
Oversee development and dissemination of help sheets, usage guides, and FAQ lists for end users. Maintain current
industry knowledge and best practices through attending training seminars, conferences, and trade shows to broaden
knowledge of current and future issues and technologies. Oversee the continued development, implementation, and
administration of help desk staff training procedures and policies.
Act as an overall leader and regional site host manager facilitating regular meetings within the region. Participate on
site and regional management councils as required. Provide an escalation path for employee issues both in an
outside the IT organization including increased visibility to the upcoming new talent in the region.
Train, coach, and mentor resources and other staff as required to improve operational effectiveness and efficiency.
Maintain knowledge management process and procedures for the regional IT function to improve function and
capability and strengthen the local/regional IT community.
Conduct monthly feedback and participate as necessary in voice of the customer activities to ensure overall function
continues to improve its customer satisfaction ratings.
Essential Duties and Responsibilities will include:
Responsible for budget execution and quarterly goal attainment.
Communicate openly and effectively with leadership, peers and subordinates. Mentor and coach team
members on effective communications techniques.
Provide vendor management and product selection leadership when necessary. Establish team goals and
thresholds for SLA and resource allocations.
Develop and demonstrate effective negotiation skills.
Ensure actions adhere to the direction of the company vision and values, while setting a positive example for
other team members to follow.
Foster an environment of trust and teamwork, while recruiting and obtaining the best talent available.
Lead team members with respect and unyielding integrity while driving to meet company objectives.
Responsible for establishing IT strategy within function.
Responsible for developing realistic succession plans within function.
Participate in service development design review meetings, as appropriate.
Participate in IT project and service review meetings, as appropriate.
Minimum Bachelors Degree in Computer Science, Business Administration, Information Systems, Electrical
Education Engineering, or equivalent combination of education and experience is required. Masters Degree
Qualification is highly preferred.
Requirements
Minimum Desired: 7-10 years related experience in Information Technology Engineering and Information
Experience Technology management functions showcasing increased responsibility.
Required
3. Specific Skills Significant business acumen coupled with strong understanding of IT and Support methodologies.
Required
Well-developed leadership skills and demonstrated project management skills.
Demonstrable business linkage, customer service, relationship management, change and
transformation management experience. Ability to translate business needs into technical strategy
and IT requirements.
Planning and budgeting ability.
Analytical & conceptual skills. Strong communication and negotiation skills.
Excellent communication skills in writing, presenting, informing and active listening, team player,
excellent people skills, out-of-the-box thinker, and ability to interact with all levels of resources in an
organization.
Demonstrated ability to collaborate across multiple organizations and achieve results. Possess
creative ability, consulting skills, leadership qualities, credibility, and self-confidence.
Broad technology knowledge (Networking (LAN/WAN), Security, Desktop Systems Management &
Support (Windows, Linux, Apple) Unified Communications, Intranet, etc..).
Independence and ownership: Work with a minimum of direct supervision or guidance from others.
Takes ownership for actions, seeks feedback and takes direction to support Juniper IT goals.
Desired Qualifications: Consistently shows initiative, strong teamwork for communications and
collaboration, high productivity, strong organization skills, high quality/accurate work products,
experience working in a global, virtual team, experience in Dynamic Leadership/conflict
management training and concepts.