1. Resume of M Janavarthana
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Janavarthana
e-mail: janavarthana@gmail.com
Mobile: 469-307-7312
Experience Summary:
IT Infrastructure Service Delivery Manager with 16 years of experience in Infrastructure System
Administration, Operations Support & diverse IT applications. Having proven track record in IT
Service Delivery with impeccable SLA, implementing ITIL Processes in day to day Service Delivery
and ensure maximum Customer Satisfaction. Good Knowledge as Project Manager on Data
Center Transformations, Transitions, Consolidations and Migrations.
Experience and specialties:
 Infrastructure service delivery specialized in Data Center Tracks handling Transformation,
Transition and Steady State operations.
 Responding to RFI/RFP with optimal solutions.
 Work with Consultants and Sales teams in analyzing business requirements providing
cost effective solutions for managed Infra, DC migrations/consolidations.
 Worked closely with stakeholders to define key operational metrics and champion the
overall technology strategy for the Central Data Center including annual budget planning
(CAPEX & OPEX)
 Provided IT leadership and IT liaison. Worked with partners/vendors to identify and
implement business solutions that were aligned with broader corporate goals and
standards.
 Developing and implementing new Data Center Gold Standards (Best Practices).
 Coordinating, negotiating and motivating onsite / off-shore resources in support of
timeline and project deliverables.
 Implemented process improvements for key Data Center processes including Change
Control, Problem Management, Incident Management and Disaster Recovery.
Organizational Experience: HCL – http://www.hcltech.com/ From Feb’07 To Till Date.
Current Role:
Onsite Service Deliver Manager
Customer: Sunovion (May’16 – Till Date)
Location: Marlborough, MA, USA
Roles & Responsibilities
 Budgeting & Cost Control of IT Infrastructure Operations, technology implementation,
transition and service delivery.
 Manage Customer Relationship and Lead Operations & Business review meetings.
 Focus on Annual CSAT and work along with the stake holders.

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 Account Management : Manage Revenue and Cost, Project Profitability, Resource
Optimization, Vendor Management.
 ITIL & Process Design : Involved in Process definitions for Multi Vendor environment in
Outsourcing Models. Define Process for Operational Level Agreement (OLA) , Cross
Vendor escalations. Designed Incident, Problem and Change Management forms &
workflow in Service Management Tool.
 Own and Implement Business Continuity and Disaster Recovery plans.
 Establishing and maintaining clear communication with business sponsors and IT Teams
on corporate plans, policies status, issues, progress, and risk controls
 Mentoring the multifunctional team supporting various technologies for the customers
 Inspiring leads and operation managers deliver cost effective transformation projects for
customers.
 Managing end to end service delivery and covering all aspects like Capacity and Risk
 Regular interaction with customers / service owners and meeting with Track leads to
align the team focus on delivery parameters, KPI, SLA.
 Coordinating on various internal groups to organize required trainings identified both
internally and externally
Previous Experience:
Service Deliver Manager for DC Tracks
Customer: Dean Foods (From Oct’14 – Apr’16)
Location: Dallas, TX. USA
Roles & Responsibilities and Achievements:
 Managed 8 Critical & high revenue generating DC Tracks – iSeries, Windows, Storage,
Backup, DBA, AD, Citrix and Hand & feet support.
 Successfully handled 4 DC consolidations and 1 DC migration.
 Lead the HyperV 2012 upgrade project, which is implemented for first time in entire HCL
Infrastructure Division.
 Handled effectively Transition and Transformation for Deanfoods.
 Expertise in planning & budgeting of IT Infrastructure Operations, control of operational
and capital costs, technology implementation, transition and service delivery
 Proficiency in implementing Configuration Management; Business Continuity and Disaster
Recovery plans.
 Plan, schedule and execute all stages of Statement of Work, and coordinate for
implementations.
 Identify Risk, Gaps & Mitigation During Transition and Transformation Projects.
 Work with Application architects and business stakeholders for business critical
migrations/upgrades.
 Responsible for all Capacity Planning, Disaster Recovery and Continuity of Business
activities
 Provide management support such as vendor management, budget forecast and oversight
and resource management.

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Group Manager – HCL
Customer: AMD (From Feb’07 – Oct’14)
Location: Chennai, India
 Played a critical role of DC manager, leading a team of 80 Offshore resources across
Chennai and Noida as Offshore SDM.
 Tracks include Servers, Storage, DC Operations, Service Desk, EUC, Citrix.
 Service Excellence: Managing ITSM (Incident, Problem, Change and Configuration
Management).
 Infrastructure Automation Team – Identifying and automating infrastructure related tasks.
 Maintain Billing cycle and accountability for the Project.
 Managed Windows, VMware, UNIX, storage, backup and network infrastructure projects for
data center migrations.
 Project management during DC consolidation.
 Effectively handled scheduling tool – Control M and mentored team to master it.
 Single point of contact for all SOX related tasks.
 Service Operations & Remote IT infrastructure Management
Achievements
 Providing exceptional Service Delivery support to the client without SLA Slippage
 Data Center Consolidation
 Automation initiatives for DC Towers.
 SQL Server Consolidation.
 AssetDB migration to Service Now
Genpact (Formerly known as GE Capital International Services, Hyderabad) - Technical
Consultant.
From: Apr 2004 – Feb 2007
Location: Hyderabad, India.
Started as Technical Support Specialist on 1st April 2004 and then promoted as Technical Lead &
Management Trainee. Genpact provides Remote Infrastructure Services in IT Help Desks,
Networks, Server Monitoring and Security Administration for GE Employees located worldwide with
facilities located in Hyderabad, Bangalore and Gurgaon.
My area of expertise has been Infrastructure Administration in Windows / Unix Operating System,
User Account Management and Security Administration in Mainframe.
Achievements
 Successfully completed the Transition of a Process called RSF (Retail Sales Finance) from
US to our team in India. I was the Single Point of Contact for GE Business during the
Transition.
 Trained on LEAN and Six Sigma.
 Received Awards from GE for successful implementation of Remote Infrastructure Project.

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From: Sep 2002 - Mar 2004
Sutherland Technologies Pvt. Limited. Chennai. - http://www.sutherlandglobal.com/
Technical Support Engineer- Gateway Computers
Roles and Responsibilities
 Remote Technical Support for Desktops and Laptops
 Analyzing and Troubleshooting Hardware errors.
 Provide Operating Support for Windows 98, Me and Xp.
 Installing Software for Gateway Home / Desktop Computers.
 Internet Connectivity and Small Business Solution Networking
Achievements
 Received “Best employee” award.
 Received rewards for achieving consistent C-SAT & FCR.
 Shown high level of productivity, with high efficiency.
Educational Qualification
Bachelor of Engineering (Computer Science), at J.J College of Engineering and Technology,
Bharathidasan University, Tiruchirapalli. India (1996-2000 Batch).
Certifications
Microsoft Certified System Engineer in Windows2000.
RSA Clear Trust 5.5 certified Systems Engineer
CDCP - Certified Data Centre Professional
Personal Information
Name : Janavarthana Muthukonda
LinkedIn Profile : https://www.linkedin.com/in/janavarthana-muthukonda-
682b2131
Visa Status : H1B – Valid Till 12th Jun’18