This document contains the resume of Shams-ul Arifin. It details his career history working in IT roles over 9 years, including positions as Executive Director, Head of Implementation and Support, and Manager of various IT departments. It also includes his educational background, professional certifications, skills, training, and personal details.

1. Shams-ul Arifin
Address Suvastu Nazar Valley.
Flat# 9N1, Tower#2
GA-2 Progoti Shoroni, Shahjadpur,
Gulshan-2, Dhaka-1212.
Home Phone 880-2-8899453
Mobile 8801755581419 / 8801730795509
E-mail engr.arifin@hotmail.com, engg.shamsularifin@gmail.com, duet01427@yahoo.com,
Career Objective:
To ensure a significant position utilizing my strong leadership in a reputed organization that is
technology and research oriented and implies to long-term career growth.
Career Summary:
An experienced IT professional around nine year work experiences in management, customer services
and IT solution. Major strength is organization, leadership and staff development. Additional skills are
problem solving and cost control. A smart, dedicated and dependable team player, who motivate others
and produce, work quality among organization.
Academic Qualification:
B. Sc in Engineering
Computer Science & Engineering (2001-2006)
Dhaka University of Engineering & Technology (DUET).
Diploma in Engineering
Electrical Technology (1995-1998)
Dhaka Polytechnic Institute (DPI).

2. Professional Qualification:
MCP, MCSA, MCTS (ID# 7212293)
Dell Certified System Expert (DCSE) on Servers and Blade Server
Dell Equal Logic Specialist (iSCSI Storage)
Dell Compellent Storage Specialist (Unified Storage Solution)
Trained and certified on KOHA ILS and MARC21
CCNA, CCDA (ID# CSCO11679527)
Huawei Certified Datacom Associate (HCDA) (ID# HW0020112023)
VTSP 5 ( Intel: VMware Technical Sales Professional) (CN: 2321513193)
EMC Velocity System Engineer: Consolidate 2013
EMC Velocity System Engineer: Backup & Recovery 2013
EMC Velocity SE Accreditation: Scale-Out NAS 2013
Employment History
Position : Executive Director (Sept, 2015 - Continue)
Employer : Multipoint Technology Limited
Address : 30/A Naya Paltan, VIP Road, Level-9, Sattara Center.
Position : Head – Acting (Dec, 2014- Sept, 2015)
Department : Implementation and Support Operation Unit
Employer : Information Solutions Limited (Genesys Technology Group)
Address : Overseas Centre, House#19-20(10th
Floor), Road#113/A, Gulshan-2
Duties/Responsibilities:
IMPLEMENTATION UNIT
 To manage and administer key functions of the company
 Pre-sales activities
 Project Management
 Customer management
 Team management
 Reporting to Top level management
 To account for the performance among technical groups and Sales group, achieving best value
and continuous improvement in service delivery.

3.  Lead and participate in the development of Authority wide information technology strategy and
delivery, contribute to cross organizational strategies policies and project with functional bodies
and others external partners.
 Provide high quality advice and information to the Team and Sales team, including the
budgeting of major business and projects.
 Provide effective management, appraisal and development of staff to ensure performance
objectives and standards are consistently met in line with the Authority’s aims and objectives.
 Manage and allocate financial resources within agreed budgets and monitor their effectiveness
in contributing to the provision of effective services to staff and clients across the Authority.
 Develop, promote and sustain positive and productive external working relationships and
partnerships, including joint working with external hardware and software services suppliers,
and client management of relevant contracts to ensure that the Authority obtains best value in
the resourcing of its ICT requirements.
 Establish relevant benchmarks and performance standards against which to monitor and
evaluate the efficiency and effectiveness of the information technology systems in contributing
to the overall achievement of the Authority’s aim and objectives.
 Manage resources allocated to the job in accordance with the Authority’s policies and Code of
Ethics and Standards.
 To provide opportunity and scope to the team for developing technical and management skill.
 Provide direction and manage demonstration of the product both standard and tailored to
suspects and prospects
 By providing high advise and guideline to Sales team on the execution of specific sales
strategies.
SUPPORT OPERATION UNIT
 To manage and administer 24 x 7 support team.
 To resolve operational problems within the defined schedules and service level agreements.
 Analyze root causes of operational malfunctions and provide resolutions.
 Handle escalated issues and follow-up on outstanding issues promptly.
 To develop preventive measures and document issue resolution procedures.
 To manage and direct daily job calendars and flows to ensure timely completion.
 Recommend process improvements to improve operational efficiency and cost-effectiveness.
 To evaluate current operational processes and recommend improvements.
 Monitor system operations and troubleshoot problems.
 Assist in budget preparation and resource allocation for support services.
 To manage and administer job scheduling tool and monitor repair activities.

4.  To maintain daily logs of operational issues and maintenance activities.
 Contribute to business meetings and report on issue status.
 To develop support plan to prioritize and resolve multiple issues.
 Address customer issues promptly and accurately.
Position : Head – Acting (Dec, 2013- Dec, 2014)
Department : Implementation Unit
Employer : Information Solutions Limited (Genesys Technology Group)
Address : Overseas Centre, House#19-20(10th
Floor), Road#113/A, Gulshan-2
Duties/Responsibilities:
 To manage and administer key functions of the company
 Pre-sales activities
 Project Management
 Customer management
 Team management
 Reporting to Top level management
 To account for the performance among technical groups and Sales group, achieving best value
and continuous improvement in service delivery.
 Lead and participate in the development of Authority wide information technology strategy and
delivery, contribute to cross organizational strategies policies and project with functional bodies
and others external partners.
 Provide high quality advice and information to the Team and Sales team, including the
budgeting of major business and projects.
 Provide effective management, appraisal and development of staff to ensure performance
objectives and standards are consistently met in line with the Authority’s aims and objectives.
 Manage and allocate financial resources within agreed budgets and monitor their effectiveness
in contributing to the provision of effective services to staff and clients across the Authority.
 Develop, promote and sustain positive and productive external working relationships and
partnerships, including joint working with external hardware and software services suppliers,
and client management of relevant contracts to ensure that the Authority obtains best value in
the resourcing of its ICT requirements.
 Establish relevant benchmarks and performance standards against which to monitor and
evaluate the efficiency and effectiveness of the information technology systems in contributing
to the overall achievement of the Authority’s aim and objectives.

5.  Manage resources allocated to the job in accordance with the Authority’s policies and Code of
Ethics and Standards.
 To provide opportunity and scope to the team for developing technical and management skill.
 Provide direction and manage demonstration of the product both standard and tailored to
suspects and prospects
 By providing high advise and guideline to Sales team on the execution of specific sales
strategies.
Position : Senior Manager (Dec, 2013- Dec, 2014)
Department : Converged Infrastructure Group
Employer : Information Solutions Limited (Genesys Technology Group)
Address : Overseas Centre, House#19-20(10th
Floor), Road#113/A, Gulshan-2
Duties/Responsibilities:
Presales:
 Managing and administration presales team whose are responsible building skilled post sales
team by providing continuous training.
 Provide Technical oriented sales training to Sales team.
 Project Management.
 Provide direction to sales people in the qualification of customer needs and planning pre demo
needs analysis
 Provide direction and manage demonstration of the product both standard and tailored to
suspects and prospects
 Manage team whose are responding in writing to customer requirements
 Responding to Request for information/Proposal documents
 Working with sales people on the execution of specific sales strategies
 Monitoring and managing the technical pre-sales environments
 Meeting customer and delivering product centric presentation
 Provide direction and guideline to prepare BoQ, BoM according to Customer needs or RFQ or
RFP
Research & Development:
 Building skilled post technical team by providing continuous training.
 Provide Technical oriented training to technical team.

6.  Provide guideline to team to create Demo environment for customer understanding.
 Manage technical people in the qualification of customer needs and planning pre demo needs
analysis
 Provide guideline to technical team for Technical Writing
Level-3 support:
 Manage and administration level-3 support team.
Position : Manager (Nov, 2012- Nov, 2013)
Department : Converged Infrastructure Group
Employer : Information Solution Limited (Genesys Technology Group)
Address : Overseas Centre, House#19-20(10th
Floor), Road#113/A, Gulshan-2
Duties/Responsibilities:
Presales:
 Managing and administration presales team whose are responsible building skilled post sales
team by providing continuous training.
 Provide Technical oriented sales training to Sales team.
 Project Management.
 Provide direction to sales people in the qualification of customer needs and planning pre demo
needs analysis
 Provide direction and manage demonstration of the product both standard and tailored to
suspects and prospects
 Manage team whose are responding in writing to customer requirements
 Responding to Request for information/Proposal documents
 Working with sales people on the execution of specific sales strategies
 Monitoring and managing the technical pre-sales environments
 Meeting customer and delivering product centric presentation
 Provide direction and guideline to prepare BoQ, BoM according to Customer needs or RFQ or
RFP
Research & Development:
 Building skilled post technical team by providing continuous training.

7.  Provide Technical oriented training to technical team.
 Provide guideline to team to create Demo environment for customer understanding.
 Manage technical people in the qualification of customer needs and planning pre demo needs
analysis
 Provide guideline to technical team for Technical Writing
Level-3 support:
 Manage and administration level-3 support team.
Position : Deputy Manager (Sept, 2011-October, 2012)
Employer : Tusuka Technotrade Limited.
Address : House#53-55, Road#3, Block-B, Level-5, Niketon, Gulshan-1
Department : Enterprise Solution
Duties/Responsibilities:
Presales:
 Building skilled post sales team by providing continuous training.
 Provide Technical oriented sales training to Sales team.
 Project Management.
 Assisting sales people in the qualification of customer needs and planning pre demo needs
analysis
 Demonstration of the product both standard and tailored to suspects and prospects
 Responding in writing to customer requirements
 Responding to Request for information/Proposal documents
 Working with sales people on the execution of specific sales strategies
 Monitoring and managing the technical pre-sales environments
 Meeting customer and delivering product centric presentation
 Prepare BoQ, BoM according to Customer needs or RFQ or RFP
Position : Deputy Manager, Presales of Dell Server & Storage (Jan, 2009-Sept, 2011)
Employer : Express Systems Limited.
Address : House# 8/2, Road# 1, Shamoly, Dhaka-1207.
Department : Enterprise Solution
Duties/Responsibilities:

8. Presales:
 Assisting sales people in the qualification of customer needs and planning pre demo needs
analysis
 Demonstration of the product both standard and tailored to suspects and prospects
 Responding in writing to customer requirements
 Responding to Request for information/Proposal documents
 Working with sales people on the execution of specific sales strategies
 Monitoring and managing the technical pre-sales environments
 Meeting customer and delivering product centric presentation
 Prepare BoQ, BoM according to Customer needs or RFQ or RFP
Position : Assistant Network Administrator. (Nov, 2007 – Dec, 2008)
Employer : Special Branch, Bangladesh Police.
Company Location : Malibag, Dhaka-1217.
Department : Technical, SB, Bangladesh Police.
Duties/Responsibilities:
 Assisting System Support of Immigration network of Zia International Airport & Special Branch
HQ.
 Hajj Camp Optic-Fiber Network Establish, Manage & Maintenance
 Setup & maintenance of FTP server (For Domain & Internet), Proxy Server, Network Printer.
 Regular monitoring Anti-Virus update for Domain Anti-Virus server.
 Performing installation and commissioning Dell, HP and IBM server and storage.
 Monitoring & resolution (while the problem arise) for Radio Network and Optic-Fiber Network.
 End user supporting & Troubleshooting.
 Assisting support of Cisco device setup, manage & maintenance (such as 2960, 3560 cisco
switch, 2811router etc) of Immigration Network.
 Hardware Maintenance & troubleshooting.
 Regular maintaining & managing an effective monitoring on overall Immigration Network.
 Immigration software setup & maintenance.
 Taking ownership of technical issues, and working with our Development group to resolve more
advanced issues when necessary
 Resolving escalated complaints without the need for team lead intervention

9.  Documenting troubleshooting and problem resolution steps
 Participation in providing training to end users as required
Position : Trainer – Part Time (March, 2007 - Nov, 2007)
Employer : Desktop Computer Connection Ltd.
Company Location : Dhaka
Department : Network Division
Duties/Responsibilities:
 Provided A+ certification training.
 Provided basic & advance Networking training & MCSE Training.
Accomplished Projects:
 Renovate Special Branch Data center.
 Implementation immigration Data center of Hazrat Shah Jalal International Airport.
 Renovate LAN and WAN connectivity among ports with Special Branch HQ, Bangladesh Police.
 Implemented LAN Infrastructure and establishment connectivity between Special Branch HQ
and Passport Office at Agargaon, Dhaka Zone.
 Implemented immigration LAN Infrastructure and establishment connectivity among Hazz
Camp, International Airport and Special Branch HQ.
 Implementation DGFI (Defense Intelligence) Data Center.
 System implementation of the Daily Kaler Kantho news paper.
 System implementation of Bangladesh Protidin News Paper.
 Dell EMC storage Integration of Grameen Phone Savar Datacenter.
 System Implementation of Peoples Leasing & Finance Services.
 System implementation of NRECA.
 Pilot project implementation of Telepresence System (Huawei Technologies Ltd.) at Grameen
Phone.
 Billing and IT System implementation of MOS5Tel Limited (Internet Gateway).
 Full fledge deployment of VMware in LAB for customer training. (VMware Enterprise Plus, Dell
M1000e Chassis, 2 x Dell M610 for DC, 2 x Dell M610 for DR, Dell EqualLogic PS6010 for DC
and Dell EqualLogic PS6000 for DR)

10.  Economic Census Project 2013 of Bangladesh Bureau of Statistics: System and Network
installation and configuration.
 Active System Implementation for SMART payment System of TITAS GAS Bangladesh join
venture with iTRON (SINGAPORE).
Training Summary:
Course: DCSE
Training Center: DELL Corporation, Penang, Malaysia.
Course: ISCSI Storage Specialist (DELL EqualLogic)
Training Center: DELL Corporation, Penang, Malaysia.
Course: Dell Compellent Storage Specialist
Training Center: DELL Corporation, Cyberjaya, Malaysia.
Course: Boot Camp of IBM solution
Training Center: Dhaka, Bangladesh
Course: MCSE (Course completion certificate)
Training Center: Desktop Computer Connection Ltd, Dhaka, Bangladesh.
Course: Linux
Training Center: BBIT, Dhaka, Bangladesh.
Course: Prince 2 Project Management
Training Center: Express Systems Limited, Dhaka, Bangladesh.
Course: Dell Servers and Blade server Configuration and Troubleshooting
Training Center: Dell Regional Office, Dhaka, Bangladesh.
Skill & Knowledge:
 Depth Knowledge on Dell/HP/IBM/CISCO servers commissioning and T-shoot.
 Depth Knowledge on Dell/EqualLogic/EMC/NetAPPs/Compellent iSCSI and FC storages.
 Depth Knowledge on iSCSI/FC SAN implementation.

11.  Depth Knowledge on Hardware and software backup system implementation.
 Sound knowledge on Microsoft Windows Server Platform and Hyper-V
 Expert to configure and T-shoot Microsoft Windows services like Active Directory, Cluster
solution, DNS & WINS, File, DHCP, Exchange 2010 server.
 Depth Knowledge on Microsoft Visio software and Project management tools.
 Depth Knowledge to commissioning Red Hat Linux services (DNS, FTP, Mail, WEB, Proxy,
Internet gateway, NFS).
 Knowledge and has training (Design, Installation and deployment) on VMware.
 Install, configure and T-shoot of Domain Anti-Virus server of Symentec, Mcafee, Kespersky and
SOPHOS.
 Sound knowledge on basic configuration of switching, routing and security (Cisco/Huawei).
 Report writing and technical document preparation and presentation.
 Sound knowledge on Digital Library and Library Management solution.
Language Proficiency:
Language Reading Writing Speaking
Bengali High High High
English High Medium Medium
Personal Details:
Father's Name : Golam Sarwar
Mother's Name : Amina Sarwar
Spouse Name : Samira Arifin
Son’s Name : Mahbub Jalal Arifin (Aryan)
Date of Birth : August 30th, 1979.
Marital Status : Married
Nationality : Bangladeshi
Religion : Islam
Passport No. : BH0404769 (New) / W0056497 (Old)
National ID : 2692618499546
TIN : 511563600359

12. Extra-Curricular Activities:
Active Member of Institution of Engineers of Bangladesh (IEB)
Membership ID: 30198
Declaration:
I hereby declare that the above written particulars are true to the best of my knowledge and belief.
_______________
Shams-ul Arifin