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Curriculum Vitae - Morne Kleinhans - 201608

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Curriculum Vitae - Morne Kleinhans - 201608

  1. 1. CURRICULUM VITAE Morne Kleinhans
  2. 2. CURRICULUM VITAE Morne Kleinhans Confidential P a g e | 2 1 CAREER SUMMARY A distinguished senior-level Information Management and Business visionary with 20 years executive and hands-on experience of organising, maintaining, developing and implementing business models, requisite organisational structures, information systems and infrastructure, enabling organisations to stay competitive, mentoring staff and employees, accountable for security operations, and advising management on the possible implications of changes in technology, in addition to extensive customer service experience in fast-paced, high tech and critical environments. Excel at strategy & business planning, organisational development, building high-performance teams, program management, and implementing best practice methodologies and continuous improvement programs, with specialist in-depth knowledge and experience in the Natural Resources, and Oil & Gas and Financial Services industries in Australia, Africa and Asia. Extensive experience in Program Management, Project Management and Project Engineering. Solid background in directing programs to implement enterprise projects. Proven ability to bridge technology and business goals to provide productive value-adding solutions. Demonstrated success leading and mentoring cross-functional teams in multi-facility environments in order to maximise level of productivity. Experienced interfacing with key business units, excellent communicator, with emphasis on building strong customer relationships, capable of making professional presentations. As a technology consulting professional responsible for delivering technology innovation and providing the backbone of systems integration for business, with focus on the management of information as a strategic corporate asset, including the strategy, governance, access, data architecture and storage of information. As a business intelligence consultant, focusing on collecting and analysing internal and external data to generate knowledge and value for the organization, with skills in developing business analytics and management insight solutions using source production systems, data warehouses and data mining tools, and includes business process decision support at the strategic, tactical, and operational levels. A business process improvement specialist providing advice and support to managers on business improvements including best practice methodologies, analysis, consultation across the operations, recommendations for greater effectiveness and efficiency including cost savings, and guidance on internal policies and processes for the implementation of initiatives. Flexible and versatile – able to maintain a sense of humour under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven and high-criticality environments. Excellent team-building skills.
  3. 3. CURRICULUM VITAE Morne Kleinhans Confidential P a g e | 3 2 SKILLS SUMMARY  Strategic & Business Planning  Organizational Development  Project Management  Program Management  Project Engineering  Six Sigma – Greenbelt  Process Improvement  Business Process Design  ITIL  Data Centre Management  Retail Automation  Disaster Recovery  Software Development  Analytical & Conceptual  Operating Models  Engagement Models  Strategy Development  Business Intelligence  Enterprise Planning  Quality Assurance  Policies & Procedures  Problem Solving  Time Management  Data Analysis & Tools  Prioritisation  Financial Management  Facilitation Skills  Planning & Executing  Budget Development & Management  Contract Negotiations & Management  Instrumentation and MES  Production Information Systems  CAPEX control  Operational Management  Organizational Skills  Negotiation Skills  Conflict Resolution  Influencing Skills  Team Building  Client Relationships  Professional Presentations  Safety Focused 3 ACCREDITATIONS  Certified SAP Consultant (FI/CO)  Microsoft Certified Professional  Six Sigma – Green Belt  Project Manager (PMBOK)  GE Fanuc Plant Automation  ICAM Investigator 4 INDUSTRY EXPOSURE  Mining  Oil & Fuel (Corporate & Retail)  Truck Body Building  Engineering & Exploration  Packaging  Brewery  Tourism  Electricity Metering  Medical Aid  Distribution  Milling  Investment Bank  National Lottery  Multimedia  Insurance Underwriting  Insurance Brokering  Mobile Communications  Cultural Festivals  Chemical Distribution  Electronics  Apparel Manufacturing  Government  Crushers  Waste Removal  Security  Rugby Union  Bottling  Private Investigations  ISP  Printing  Vehicle Dismantling  Dairy  United Nations
  4. 4. CURRICULUM VITAE Morne Kleinhans Confidential P a g e | 4 5 MOST RECENT CONTRACTOR PROJECTS 2013 ERP Implementation Major Coal Group Subject Matter Expert – Finance, HR, Marketing & Logistics South Africa 2013 MRM Value Chain Information Flow Brown Paper Copper Mine Africa 2013 Information & Technology Strategy Copper Mine 5 Year strategy formulation for incorporating business & process systems into a single Centre of Excellence. Africa 2013 Mining Information System Implementation Copper Mine Business Needs Analysis Africa
  5. 5. CURRICULUM VITAE Morne Kleinhans Confidential P a g e | 5 6 PROFESSIONAL EXPERIENCE Management  Development and maintenance of the IT strategic plan.  Ensuring IT strategic plans are aligned with the business strategy & organizational growth targets.  Direct IT strategy to balance investments between systems that support current operations and systems that transform operations, and enable business to grow and compete.  Ensure that IT performance supports the planned strategy.  Focus IT resource decisions on specific objectives such as entry into new markets, enhanced competitive position, revenue growth or improved customer satisfaction.  Develop operational plans that flow logically from the strategic plan.  Contingency planning.  Ensure the IT department is delivering on time, within budget, and to specification.  Approve vendors used by the organisation and monitor their financial position.  Approve and monitor major projects, IT budgets, priorities, standards, procedures, and overall IT performance.  Coordinate priorities between IT department and user departments.  Review the adequacy and allocation of IT resources in terms of funding, personnel, equipment, and service levels.  Establish processes for ongoing communication of business needs and strategy.  Determine management information needs and product development plans to facilitate the management of business.  Establish processes to test and monitor compliance with IT related control policies.  Ensure IT development efforts are prioritised, funded and aligned with business continuity planning.  Develop, implement and maintenance of information security program.  Ensure the integrity and availability of data.  Develop technology implementation procedures that include appropriate controls.  Measure and monitor efforts that effectively identify ways to manage risk.  Implement technology standards.  Comply with regulatory requirements.  Identify and implement process improvement and efficiency gains.  Customer service and technology performance quality.  Balancing outsourcing versus in-house expertise.  Ensure each outsourcing relationship supports the overall objectives and strategic plans.  Ensure that change management procedures and risk management policies are up to date and adhered to.  Manage external contracts for licensing and supporting services.  Manage operating and capital budgets, including forecasting.  Manage department’s and individuals’ Balanced Scorecard targets and measures.  Manage staffing, training and development needs of department and ensure/maintain a positive ER climate.  Managed multiple mining sites including open cast mines, underground mine, enrichment plant and processing plants.
  6. 6. CURRICULUM VITAE Morne Kleinhans Confidential P a g e | 6  Managed Oil & Gas corporate, manufacturing, warehousing, primary distribution, commercial and retail interests in 15 countries in Africa and Indian Ocean Islands.  Service Management and delivery metrics.  Enforce and comply with safety, health, environmental, quality and community standards.  Demonstrated record of uncompromised values of respect, integrity, teamwork and a strong desire to achieve excellence.  Demonstrated record of delivering outstanding results by involving and motivating respective team members. Project & Portfolio Management  Setting up of an Information Management PMO (Project Management Office).  Prioritise initiatives, resources, and assets across the project portfolio.  Assess and communicate portfolio status.  Ensure consistent processes across projects.  Enable reuse of assets and optimise key resources across projects.  Match up business team and technical team perspectives.  Predict project outcomes and identify inter-project dependencies.  Meet productivity goals consistently.  Align business goals and IT projects.  Use reliable measures to determine whether teams are really working on the "right" projects.  Put out fires and cut costs that prevent proactive planning.  Systems Development Lifecycle principles and methodologies.  Expert knowledge of project management lifecycles and development methodologies.  Stakeholder coordination and management.  Testing and Quality Assurance principles and methodologies.  Specialist knowledge of Business Analysis Tools.  Quality assurance of project managers.  Resource utilisation.  Extensive project costing.  Manage initiatives/projects being run at Group, Regional and Operational level.  Multi-million dollar portfolio in excess of 90 projects to manage and execute.  Long term CAPEX projects i.e. building new plant, underground block development, etc.
  7. 7. CURRICULUM VITAE Morne Kleinhans Confidential P a g e | 7 Business Intelligence  Specialist skills including pre-solution consultancy, team facilitation, business case development, solution envisioning and demonstrating a Proof of Concept.  Proven track record of both seeing the big picture, yet rigorous attention to detail.  Excellent networking, communication, presentation and people management skills, including skill in co-coordinating and influencing business professionals in joint problem solving activities.  Broad understanding of commercials, performance management, Lean and Six Sigma principles.  Experience of working in natural resources, commercial, logistics, distribution or operational business, and/or ability to quickly pick up business knowledge.  Hybrid experience in business as well as IT - developing reports and dashboards to specific business requirements with deep understanding of KPI results.  Evaluate and recommend technology or solutions based on functionality, cost vs. benefit and risk criteria.  Proven record of converting business requirements into functional/technical specifications.  Coordinate with business units to understand processes, activities and need for useful business information.  Experience of progressing defects and enhancements through the Change Control system including testing prior to business sign off.  Experience of working with third party offshore application teams to develop outputs.  Conduct data cleansing, data extraction, and execute duplication, matching & consolidation of data in accordance with the business guidelines.  Analysing disparate data and content sources, while performing data profiling, modelling and design.  Development of data governance and management programs.  Driving, supervising and reviewing technology diagnosis and assessment activities.  Identifying opportunities for technology-related improvement based on benchmark data and doing high-level cost benefit analysis.  Applying architectural thinking & methodologies in translating requirements into a high level design which supports a robust technology solution, taking into account the user and technical requirements, and transition approaches.  Sourcing and management of on-site/near-shore/offshore vendors to deliver solutions.  Building BI Centre of Excellence to deliver BI solutions to support the business.  Resource planning and management, project execution status, delivery estimates and costing.  Provide point of view for new sources/opportunities for data collection and develop processes for accurate data capture and analysis to gain understanding of trends, behaviours and relationships.  Ensure compliance of solutions and technology with specifications, RFP and architectural & operational policies and guidelines.  End-to-end responsibility for planning, management, delivery, and implementation of Business Intelligence solutions, including project related activities like requirements gathering, providing technical solution design, proposal review, SLA review, project costing, vendor interaction, and infrastructure sizing and review.  Expert knowledge of mainstream business intelligence applications and tools.
  8. 8. CURRICULUM VITAE Morne Kleinhans Confidential P a g e | 8 Business Improvement  Responsible to provide advice and support to managers on business improvements including best practice methodologies; analysis; consultation across the operations; recommendations for greater effectiveness and efficiency including cost savings; and guidance on internal policies and processes for the implementation of initiatives.  Lead managers in complex projects for the review and analysis of business operations while ensuring the quality and timeliness of outputs.  Maintain an awareness of all business functions, policies and processes in order to provide sound guidance and specialist advice to managers in decision-making and implementation of initiatives.  Follow an agreed plan and timelines, conduct reviews on physical environment, financial performance and processes to assess possible effectiveness, efficiency and economic outcomes for business operations.  Learn, support and champion agreed business messages, business process management and continuous improvement methodologies and work stream priorities.  Gather information by identifying participants, preparing questionnaires and conducting interviews with managers and staff, map processes, and consulting other relevant stakeholders across the business.  Identify and raise in a timely manner, any barriers which my impact on project progress.  Develop recommendations by following a process of testing impressions, conducting feasibility studies and cost benefit analysis, identifying impacts to other parts of the business, conducting internal and external research, and peer review.  Present recommendations to General Manager for review and decision making and support with information as required.  Provide advice on the navigation of internal policies and processes to be followed for implementation of initiatives.  Collaborate with other business units involved in the implementation of initiatives as required to ensure outcomes are understood.  Track recommendations accepted ensuring capture of timelines for implementation and metrics such as cost efficiencies, FTE, value for money and administrative support as a percentage of operating expenditure.  Conduct post implementation reviews to measure actual outcomes to previous benchmarks.  Adopt a consultative approach to working with the business to identify opportunities for improvement in business operations, processes and resources.  Apply change management and influencing skills to overcome stakeholder resistance to change and to help imbed the required continuous improvement culture.  Advise on and facilitate behavioural change using change management skills.
  9. 9. CURRICULUM VITAE Morne Kleinhans Confidential P a g e | 9 Consulting  Expert knowledge of process improvement, documentation and information sharing process.  SAP Consulting.  Implementation of Best Practices.  Strategic Consultation.  Due Diligence Investigations.  Management Information Systems.  Security Investigations.  Electronic Data Audit Services.  Design & Implementation of Systems.  Customised Developed Solutions.  Infrastructure design.  Data warehousing.  Portals.  Website development. 7 EMPLOYMENT HISTORY – FOR DETAILED INFORMATION SEE APPENDIX A 06/2012 – Current OnExcellence Limited Strategy, Innovation, Process & Technology Professional Director Hong Kong, HK Cape Town, ZA 11/2013 – 09/2014 Engen Petroleum Limited IT Manager – International Business Division Corporate, Manufacturing, Warehousing, Primary Distribution, Retail, in Africa and Indian Ocean Islands Cape Town, ZA 08/2011 – 06/2012 Minerals & Metals Group Regional Manager IT Asia, Africa: Regional Responsibility Australia: Group Responsibility Melbourne, AU Vientiane, LAO 09/2010 – 04/2011 BEDROCK Management Group Client: BHP Billiton TEMCO Program Manager: SAP Mii Proof of Concept Contract Bell Bay, AU 03/2007 – 09/2010 BHP Billiton Hotazel Manganese Mines Superintendent: Information Management Steering Committee for Global Manganese IM Hotazel, ZA 03/2001 – 12/2007 Landmark Insurance Insurance Underwriters Independent IT Management and Financial Consultant Bloemfontein, ZA 01/2000 – 12/2007 Business Information Systems Information, Internet, Media and Financial Solutions Director/Owner Bloemfontein, ZA Centurion, ZA Randburg, ZA
  10. 10. CURRICULUM VITAE Morne Kleinhans Confidential P a g e | 10 10/1999 –05/2000 ABSA - Amalgamated Banks of South Africa Brokerage Division Projects Office Coordinator Contract Randburg, ZA 03/1999 – 09/1999 Southern African Access Internet Service Provider Director/Owner Knysna, ZA 10/1998 – 02/1999 Professional Electronic Road Internet Services Project Manager Contract Vlaardingen, NL 10/1998 – 02/1999 Joanknecht & Vieveen BV Architects in Telematics Management Consultant Contract Vlaardingen, NL 07/1998 – 09/1998 Tshukudu BV IT Professionals Management Consultant Contract Enschede, NL 01/1998 – 06/1998 Coopers & Lybrand (PWC) Management Consulting Services (Pty) Ltd Business Systems Consultant - SAP Cape Town, ZA 01/1996 – 12/1997 Coopers & Lybrand (PWC) Computer Services Division Division Manager Bloemfontein, ZA 08/1994 – 12/1995 Coopers & Lybrand (PWC) Computer Services Division Business Systems Consultant – Auditing Articles Bloemfontein, ZA 01/1994 –07/1994 Havenga & Partners Chartered Accountants Article Clerk Bloemfontein, ZA
  11. 11. CURRICULUM VITAE Morne Kleinhans Confidential P a g e | 11 8 SOLUTION HIGHLIGHTS  Successful definition and implementation of the Business Engagement Model.  Optimum operating model designed based on group, regional and operational requirements.  Implementation of the requisite organizational structure.  Reaching localization targets well in advance.  Implement SAP MII (Manufacturing Integration & Intelligence) Proof of Concept – A first in mining.  Core member of Business Improvement Process.  Modular Mining and Micromine Pitram solutions.  Vehicle Collision Prevention system, surface and underground.  Centralized Production Information System, including SCADA and PLC systems.  Underground Fire Suppression and Prevention systems.  Vehicle tracking and access control.  Biometric access control & time and attendance.  High-speed carrier grade wireless links between mining sites.  Envirorack based data centres.  Medical network.  Y2K Disaster Management for Amsterdam City.  Secure Electronic Library design for War Tribunal of United Nations.
  12. 12. CURRICULUM VITAE Morne Kleinhans Confidential P a g e | 12 9 AWARDS RECEIVED 2008 Microsoft World Conference 2nd Place – Project & Portfolio Management Solution 1991 Rand Afrikaans University Top Performer Information Systems 1987 Department of Education 2nd Place – Computer Science Olympiad 1987 Department of Education 5th Place – Mathematics Olympiad 10 SUMMARY PROFESSIONAL QUALIFICATIONS 2009 Six Sigma - Greenbelt BHP Billiton – Manganese South Africa 2008 Project Management (PMP 201) PMBOK BHP Billiton – Manganese South Africa 2007 Project Management (PMP 102) PMBOK BHP Billiton – Manganese South Africa 1997 SAP Certified Professional SAP Institute South Africa 1994 Microsoft Certified Professional Microsoft Training Academy South Africa 11 ADDITIONAL PROFESSIONAL ACTIVITIES  Planning and presenting of regional Information Technology Radio Show.  Practicing as part-time Life Coach (www.excellentia.co.za). 12 CONTACT DETAILS E-mail: morne@kleinhans.co.za Mobile (SA): +27 82 335 9478
  13. 13. CURRICULUM VITAE Morne Kleinhans Confidential P a g e | 13 13 APPENDIX A – DETAILED EMPLOYMENT INFORMATION Notes: Due to either the nature of the industry or client, many assignments are classified as confidential or sensitive due to various factors including: o Unique competitive advantage; o Sensitivity of the data; o Confidentiality Clauses; o Owners of Intellectual Property; o Security Clearance Required. Systems and Solutions with restrictions as mentioned above will be indicated as such. My management positions since 2007 have all been senior Manager Rolls, and thus mostly had the same General Management Requirements. I have highlighted only some projects as I have experience in excess of 250 projects during my career. Company: OnExcellence Limited (Own Consulting Company) Industry: Management Consulting Position held: Director/Owner Responsible region: Worldwide Date: June 2012 to Current Reason for leaving: Current, Pursuing permanent opportunity Clients include:  Anglo American – Mining House  Total Petroleum Coal SA – Mining House  African Rainbow Minerals (ARM) – Mining House  Vale – Mining House  Minerals & Metals Group – Mining House Project highlights: Project: ERP Implementation Role/Responsibility: Subject Matter Expert – Finance, Human Resources, Marketing & Logistics Interaction: Senior & Middle Management, Supervisory, External Implementation Partner Deliverable: Documented and Business approved “to-be” business processes. Details: This project entailed taking the “as-is” business processes and work shopping with the business owners the “to-be” business processes matched to best practices and system constraints. Project: Mineral & Resource Management Value Chain Information Flow Brown Paper Role/Responsibility: Management Consultant, Subject Matter Expert Interaction: C-Level, Senior & Middle Management, Supervisory Deliverable: Documented process flow-chart of information interaction across the mining value chain. Details: Sensitive … Project: Information & Technology Strategy Role/Responsibility: Management Consultant Interaction: C-Level, Senior Management Deliverable: 5 Year Strategy, additionally refined into a 2 year rolling plan. Details: Link to deliverable ...
  14. 14. CURRICULUM VITAE Morne Kleinhans Confidential P a g e | 14 Project: Mining Information System Implementation (1) Role/Responsibility: Management Consultant, Business Analyst Interaction: C-Level, Senior & Middle Management, Supervisory Deliverable: Documented Business Requirement Specification (BRS) & Functional Requirement Specification (FRS). Project: Mining Information System Implementation (2) Role/Responsibility: Management Consultant, Subject Matter Expert Interaction: External Developer Contractor Deliverable: Functional requirement specification, Backend Architecture specification & Graphical User Interface (GUI) specification. Project: Organisational Restructuring Role/Responsibility: Management Consultant Interaction: C-Level, Senior & Middle Management Deliverable: New Organisational Structure and Implementation Plan for IT Business Unit. Projects: Pre-Startup, Research & Development (4 projects) Role/Responsibility: Management Consultant Interaction: Entrepreneur Deliverable: Executive and Detailed Business Cases. Company: Engen Petroleum Limited Industry: Oil & Gas, Retail Position held: IT Manager – International Business Responsible Region: Africa and Indian Ocean Islands Date: November 2013 to September 2014 Reporting line (up): Chief Information Officer, IS Manager, BU Managing Director (Dotted) Reporting line (down): 20 direct reports, Centres of Excellence (200+ resources), External Service Providers (50+) Interaction: C-Level, Senior & Middle Management, Supervisory, Subordinates, External Service Providers. Reason for leaving: Took a sabbatical due to personal reasons General Management Responsibilities:  Managed Oil & Gas corporate, manufacturing, warehousing, primary distribution, commercial and retail interests in 15 countries in Africa and Indian Ocean Islands.  Development and maintenance of the IT strategic plan.  Ensuring IT strategic plans are aligned with the business strategy & organizational growth targets.  Direct IT strategy to balance investments between systems that support current operations and systems that transform operations, and enable business to grow and compete.  Ensure that IT performance supports the planned strategy.  Focus IT resource decisions on specific objectives such as entry into new markets, enhanced competitive position, revenue growth or improved customer satisfaction.  Develop operational plans that flow logically from the strategic plan.  Contingency planning.  Ensure the IT department is delivering on time, within budget, and to specification.  Approve vendors used by the organisation and monitor their financial position.  Approve and monitor major projects, IT budgets, priorities, standards, procedures, and overall IT performance.  Coordinate priorities between IT department and user departments.
  15. 15. CURRICULUM VITAE Morne Kleinhans Confidential P a g e | 15  Review the adequacy and allocation of IT resources in terms of funding, personnel, equipment, and service levels.  Establish processes for ongoing communication of business needs and strategy.  Determine management information needs and product development plans to facilitate the management of business.  Establish processes to test and monitor compliance with IT related control policies.  Ensure IT development efforts are prioritised, funded and aligned with business continuity planning.  Develop, implement and maintenance of information security program.  Ensure the integrity and availability of data.  Develop technology implementation procedures that include appropriate controls.  Measure and monitor efforts that effectively identify ways to manage risk.  Implement technology standards.  Comply with regulatory requirements.  Identify and implement process improvement and efficiency gains.  Customer service and technology performance quality.  Balancing outsourcing versus in-house expertise.  Ensure each outsourcing relationship supports the overall objectives and strategic plans.  Ensure that change management procedures and risk management policies are up to date and adhered to.  Manage external contracts for licensing and supporting services.  Manage operating and capital budgets, including forecasting.  Manage department’s and individuals’ Balanced Scorecard targets and measures.  Manage staffing, training and development needs of department and ensure/maintain a positive ER climate.  Service Management and delivery metrics.  Enforce and comply with safety, health, environmental, quality and community standards.  Demonstrated record of uncompromised values of respect, integrity, teamwork and a strong desire to achieve excellence.  Demonstrated record of delivering outstanding results by involving and motivating respective team members. Specific Retail Responsibilities:  Managing 600+ retail fuelling stations and convenience stores across 18 countries.  Specific requirement to innovate and pilot “blue sky” technology concepts.  Manage the retail operations technology team, and collaborate with other technical resources (Retail Operations Team, IT Team, Shared Service Team, Accounting Team, Supply Chain Team, etc.) supporting the program and development.  Ensure that comprehensive, up-to-date, project technical documentation (requirements, lessons learned, etc.) is developed and maintained.  Work closely with 3rd party vendors designing and building future tech generations to meet future business requirements.  Drive the decision process on requirements/design trade-offs.  Balance user requirements, customer experience, system constraints, project schedules and capital targets to define optimal roadmap.  Support and maintain current generation POS and automation technologies installed.  Anticipate technical project bottlenecks, have mitigating and escalation plan in place before they are need.  Take ownership, drive results, and get the job done regardless of the obstacles.
  16. 16. CURRICULUM VITAE Morne Kleinhans Confidential P a g e | 16 Project highlights: Project: SAP Migration Programme Role/Responsibility: Programme Manager Interaction: Country Managers, SAP Implementation Team, Accpac Team Deliverable: Successful cutover to SAP instance for legacy Accpac System Details: As per SAP implementation methodology as explained later in document. Project: Internal (Closed Loop) Branded Payment System Role/Responsibility: Subject Matter Expert Interaction: Senior and Middle Management, Project Team, Various External Technology Providers Deliverable: Pilot implementation of signed-off blueprinted system Project: Fuel Management System for Commercial & Government Clients Role/Responsibility: Subject Matter Expert Interaction: Senior and Middle Management, Tender Process Team Deliverable: Pilot installation of Preferred Supplier Project: International Centralised Retail Helpdesk Role/Responsibility: Programme Manager, Subject Matter Expert Interaction: Senior and Middle Management, Retail Fuel Station Owners, Project Team, External Service Providers, Internal Support Team. Deliverable: Pilot System launched in 3 African subsidiaries. Project: Automating New Retail Sites Role/Responsibility: Programme Manager Interaction: Senior Management, Construction Contractors, Country Retail Managers, Project Team Deliverable: Automate New Fuelling Stations as per agreed roll-out plan. Project: Refurbishing/Standardising Existing Retail Sites Role/Responsibility: Programme Manager Interaction: Senior Management, Construction Contractors, Country Retail Managers, Project Team Deliverable: Automate refurbished or rebuilt Fuelling Stations as per agreed roll-out plan. Project: 1-Platform Blueprint Role/Responsibility: Subject Matter Expert Interaction: C-Level, Senior Management, External Service Providers Deliverable: Designed & Blueprinted Future Retail integration platform Project: Small Site Infrastructure Blueprint & Pilot Role/Responsibility: Programme Manager Interaction: C-Level, Senior Management, External Service Providers Deliverable: Pilot Concept in Zimbabwe. Project: Mobile Platform Initiative Blueprints & Pilots Role/Responsibility: Programme Manager, Subject Matter Expert Interaction: Senior Management, External Service Providers Deliverable: Various “Blue Sky” proofs of concepts or pilots developed in the mobile space around loyalty, communication, superior service, etc. Most technologies not implemented in specific industry world-wide. Project: Country Data Centres and Hardware Standardisation Role/Responsibility: Programme Manager Interaction: Country Managers, Centres of Excellence, External Service Providers Deliverable: Roll-out of standardised country data-centres as per plan. Project: Procurement, Warranty, Support Contract Role/Responsibility: Company Representative Interaction: Senior Management, Tender Board, Procurement, External Service Providers Deliverable: Negotiated 5 year procurement deal with footprint in all representative territories.
  17. 17. CURRICULUM VITAE Morne Kleinhans Confidential P a g e | 17 Company: Minerals & Metals Group Industry: Mining Position held: Regional IT Manager, Acting General Manager (Delegation) Responsible Region: Asia, Africa, North America (Exploration), Australia (Group Responsibility) Date: August 2011 to June 2012 Reason for leaving: Resigned, Started Own Consulting Company Reporting line (up): General Manager, Chief Information Officer Reporting line (down): 18 direct reports, Centres of Excellence (100+ resources), External Service Providers (50+) Interaction: C-Level, Senior & Middle Management, Supervisory, Subordinates, External Service Providers Achievements: Reaching localisation targets well in advance. General Management Responsibilities:  Managed multiple mining sites including open cast mines, underground mine, enrichment plant and processing plants, with Copper, Gold and Silver as primary product.  Fulfilled role of Group IT Manager (Mining Sites) on Group EXCO  Development and maintenance of the IT strategic plan.  Ensuring IT strategic plans are aligned with the business strategy & organizational growth targets.  Direct IT strategy to balance investments between systems that support current operations and systems that transform operations, and enable business to grow and compete.  Ensure that IT performance supports the planned strategy.  Focus IT resource decisions on specific objectives such as entry into new markets, enhanced competitive position, revenue growth or improved customer satisfaction.  Develop operational plans that flow logically from the strategic plan.  Contingency planning.  Ensure the IT department is delivering on time, within budget, and to specification.  Approve vendors used by the organisation and monitor their financial position.  Approve and monitor major projects, IT budgets, priorities, standards, procedures, and overall IT performance.  Coordinate priorities between IT department and user departments.  Review the adequacy and allocation of IT resources in terms of funding, personnel, equipment, and service levels.  Establish processes for ongoing communication of business needs and strategy.  Determine management information needs and product development plans to facilitate the management of business.  Establish processes to test and monitor compliance with IT related control policies.  Ensure IT development efforts are prioritised, funded and aligned with business continuity planning.  Develop, implement and maintenance of information security program.  Ensure the integrity and availability of data.  Develop technology implementation procedures that include appropriate controls.  Measure and monitor efforts that effectively identify ways to manage risk.  Implement technology standards.  Comply with regulatory requirements.  Identify and implement process improvement and efficiency gains.  Customer service and technology performance quality.  Balancing outsourcing versus in-house expertise.  Ensure each outsourcing relationship supports the overall objectives and strategic plans.
  18. 18. CURRICULUM VITAE Morne Kleinhans Confidential P a g e | 18  Ensure that change management procedures and risk management policies are up to date and adhered to.  Manage external contracts for licensing and supporting services.  Manage operating and capital budgets, including forecasting.  Manage department’s and individuals’ Balanced Scorecard targets and measures.  Manage staffing, training and development needs of department and ensure/maintain a positive ER climate.  Service Management and delivery metrics.  Enforce and comply with safety, health, environmental, quality and community standards.  Demonstrated record of uncompromised values of respect, integrity, teamwork and a strong desire to achieve excellence.  Demonstrated record of delivering outstanding results by involving and motivating respective team members. Specific Group Responsibility:  Member of CIO EXCO, representing all mining sites.  Driving and initiating standardisation and reusability across regions and continents.  Derive respective mining site IT strategies from Global Company Strategy, Global IT Strategy and the Mining Site specific Strategy.  Point of escalation to Site IT Managers. Project highlights: Project: Migrate legacy ERP to SAP Role/Responsibility: Programme Manager Interaction: Senior Managers, Super-Users, SAP Implementation Team, External Service Providers Deliverable: Successful cutover to SAP instance from legacy ERP System Details: As per SAP implementation methodology as explained later in document. Project: “Exploration 2 Marketing” Automation Programme Role/Responsibility: Programme Manager Interaction: C-Level, Senior and Middle Management, External Service Providers Deliverable: Process Flow Blueprint & Vendor Selection Details: Sensitive ... Project: WAN (Wide Area Network) Hong Kong/Laos/Australia Role/Responsibility: Programme Manager Interaction: Various Telecommunications Providers, External Service Providers Deliverable: Target 0% Downtime, Fully redundant WAN implemented Project: Outfitting Newly Built Corporate Head Office Role/Responsibility: Programme Manager Interaction: Senior & Middle Management, Construction Contractors, Project Team Deliverable: Data-Centre and Infrastructure to accommodate 500 users Project: Building Envirorack Based Datacentres (2) Role/Responsibility: Programme Manager Interaction: Construction Contractors, External Service Providers, Project Team Deliverable: Cutover geographically dispersed, physically redundant data centres with live syncing Project: Vehicle Information & Collision Prevention System Role/Responsibility: Programme Manager Interaction: C-Level, Senior Management, External Service Providers, Project Team Deliverable: All vehicles equipped and tracked in fit-to-purpose control room Project: Blueprint for Business Intelligence Division Role/Responsibility: Subject Matter Expert Interaction: C-Level, Senior Management
  19. 19. CURRICULUM VITAE Morne Kleinhans Confidential P a g e | 19 Deliverable: Blueprint & Process Design Project: International Access Control System Role/Responsibility: Programme Manager Interaction: Mining Site General Managers, Senior Management, External Services Providers Deliverable: Pilot system signed off featuring single repository for global operations. Details: System needed to integrate to various medical, safety and training record systems to adjudge appropriateness of entry into requested area. Company: Bedrock Management Group for BHP Billiton Industry: Mining Position held: Programme Manager Responsible Region: Australia, South Africa Date: September 2010 to April 2011 Reason for leaving: Contract Assignment, Fixed Deliverable Client: BHP Billiton Achievements: Due to the success of this proof of concept in conjunction SAP AG, was invited by SAP AG to participate in team designing high-level “SAP for Mining” product that was not available at this stage. Project highlights: Project: SAP Mii Proof of Concept – First in Mining Role/Responsibility: Programme Manager Interaction: C-Level, Senior & Middle Management, Supervisory, SAP Software AG Deliverable: Demonstrated working SAP Mii instance producing live feed, real-time operational data Details: Scope for this proof of concept initiative consisted of the integration of 3 real-time production source systems, producing a Daily Production Report with analysis capabilities in real time, Monthly Executive Dashboard with drill down capability, and integration of the proof of concept data environment into Business Object SAP BI. Company: BHP Billiton Industry: Mining Position held: Superintendent: Information Management Responsible Region: Manganese Operations, Northern Cape, Global IM Steering Committee Date: March 2007 to September 2010 Reason for leaving: Resigned, Once in a Life Time Contract Assignment Opportunity Reporting line (up): Group IT Manager, Financial Manager, General Manager (Dotted) Reporting line (down): 22 direct reports, Centres of Excellence (500+ resources), External Service Providers (50+) Interaction: C-Level, Senior & Middle Management, Supervisory, Subordinates, External Service Providers Achievements:  Won 2nd Place at Microsoft World Conference for Project & Portfolio Solution, and customisations and enhancements made to system, in conjunction with Microsoft, was incorporated in subsequent versions of the products by Microsoft.  Voted best managed IT Mining site by IBM within the BHP Billiton group with over 200 operations.  Reaching localisation targets well in advance.
  20. 20. CURRICULUM VITAE Morne Kleinhans Confidential P a g e | 20 General Management Responsibilities:  Managed multiple mining sites including open cast mines, underground mine, enrichment plant and processing plants, as well as having representation on Global Information Management Steering Committee for the Manganese Customer Sector.  Development and maintenance of the IT strategic plan.  Ensuring IT strategic plans are aligned with the business strategy & organizational growth targets.  Direct IT strategy to balance investments between systems that support current operations and systems that transform operations, and enable business to grow and compete.  Ensure that IT performance supports the planned strategy.  Focus IT resource decisions on specific objectives such as entry into new markets, enhanced competitive position, revenue growth or improved customer satisfaction.  Develop operational plans that flow logically from the strategic plan.  Contingency planning.  Ensure the IT department is delivering on time, within budget, and to specification.  Approve vendors used by the organisation and monitor their financial position.  Approve and monitor major projects, IT budgets, priorities, standards, procedures, and overall IT performance.  Coordinate priorities between IT department and user departments.  Review the adequacy and allocation of IT resources in terms of funding, personnel, equipment, and service levels.  Establish processes for ongoing communication of business needs and strategy.  Determine management information needs and product development plans to facilitate the management of business.  Establish processes to test and monitor compliance with IT related control policies.  Ensure IT development efforts are prioritised, funded and aligned with business continuity planning.  Develop, implement and maintenance of information security program.  Ensure the integrity and availability of data.  Develop technology implementation procedures that include appropriate controls.  Measure and monitor efforts that effectively identify ways to manage risk.  Implement technology standards.  Comply with regulatory requirements.  Identify and implement process improvement and efficiency gains.  Customer service and technology performance quality.  Balancing outsourcing versus in-house expertise.  Ensure each outsourcing relationship supports the overall objectives and strategic plans.  Ensure that change management procedures and risk management policies are up to date and adhered to.  Manage external contracts for licensing and supporting services.  Manage operating and capital budgets, including forecasting.  Manage department’s and individuals’ Balanced Scorecard targets and measures.  Manage staffing, training and development needs of department and ensure/maintain a positive ER climate.  Service Management and delivery metrics.  Enforce and comply with safety, health, environmental, quality and community standards.  Demonstrated record of uncompromised values of respect, integrity, teamwork and a strong desire to achieve excellence.  Demonstrated record of delivering outstanding results by involving and motivating respective team members.
  21. 21. CURRICULUM VITAE Morne Kleinhans Confidential P a g e | 21 Specific Project & Portfolio Responsibilities:  Setting up of an Information Management PMO (Project Management Office).  Prioritise initiatives, resources, and assets across the project portfolio.  Assess and communicate portfolio status.  Ensure consistent processes across projects.  Enable reuse of assets and optimise key resources across projects.  Match up business team and technical team perspectives.  Predict project outcomes and identify inter-project dependencies.  Meet productivity goals consistently.  Align business goals and IT projects.  Use reliable measures to determine whether teams are really working on the "right" projects.  Put out fires and cut costs that prevent proactive planning.  Systems Development Lifecycle principles and methodologies.  Expert knowledge of project management lifecycles and development methodologies.  Stakeholder coordination and management.  Testing and Quality Assurance principles and methodologies.  Specialist knowledge of Business Analysis Tools.  Quality assurance of project managers.  Resource utilisation.  Extensive project costing.  Manage initiatives/projects being run at Group, Regional and Operational level.  Multi-million dollar portfolio in excess of 90 projects to manage and execute.  Long term CAPEX projects i.e. building new plant, underground block development, etc. Specific Business Intelligence Responsibilities:  Specialist skills including pre-solution consultancy, team facilitation, business case development, solution envisioning and demonstrating a Proof of Concept.  Proven track record of both seeing the big picture, yet rigorous attention to detail.  Excellent networking, communication, presentation and people management skills, including skill in co-coordinating and influencing business professionals in joint problem solving activities.  Broad understanding of commercials, performance management, Lean and Six Sigma principles.  Experience of working in natural resources, commercial, logistics, distribution or operational business, and/or ability to quickly pick up business knowledge.  Hybrid experience in business as well as IT - developing reports and dashboards to specific business requirements with deep understanding of KPI results.  Evaluate and recommend technology or solutions based on functionality, cost vs. benefit and risk criteria.  Proven record of converting business requirements into functional/technical specifications.  Coordinate with business units to understand processes, activities and need for useful business information.  Experience of progressing defects and enhancements through the Change Control system including testing prior to business sign off.  Experience of working with third party offshore application teams to develop outputs.  Conduct data cleansing, data extraction, and execute duplication, matching & consolidation of data in accordance with the business guidelines.  Analysing disparate data and content sources, while performing data profiling, modeling and design.  Development of data governance and management programs.  Driving, supervising and reviewing technology diagnosis and assessment activities.  Identifying opportunities for technology-related improvement based on benchmark data and doing high-level cost benefit analysis.  Applying architectural thinking & methodologies in translating requirements into a high level design which supports a robust technology solution, taking into account the user and technical requirements, and transition approaches.
  22. 22. CURRICULUM VITAE Morne Kleinhans Confidential P a g e | 22  Sourcing and management of on-site/near-shore/offshore vendors to deliver solutions.  Building BI Centre of Excellence to deliver BI solutions to support the business.  Resource planning and management, project execution status, delivery estimates and costing.  Provide point of view for new sources/opportunities for data collection and develop processes for accurate data capture and analysis to gain understanding of trends, behaviours and relationships.  Ensure compliance of solutions and technology with specifications, RFP and architectural & operational policies and guidelines.  End-to-end responsibility for planning, management, delivery, and implementation of Business Intelligence solutions, including project related activities like requirements gathering, providing technical solution design, proposal review, SLA review, project costing, vendor interaction, and infrastructure sizing and review.  Expert knowledge of mainstream business intelligence applications and tools. Specific Business Improvement Responsibilities:  Responsible to provide advice and support to managers on business improvements including best practice methodologies; analysis; consultation across the operations; recommendations for greater effectiveness and efficiency including cost savings; and guidance on internal policies and processes for the implementation of initiatives.  Lead managers in complex projects for the review and analysis of business operations while ensuring the quality and timeliness of outputs.  Maintain an awareness of all business functions, policies and processes in order to provide sound guidance and specialist advice to managers in decision-making and implementation of initiatives.  Follow an agreed plan and timelines, conduct reviews on physical environment, financial performance and processes to assess possible effectiveness, efficiency and economic outcomes for business operations.  Learn, support and champion agreed business messages, business process management and continuous improvement methodologies and work stream priorities.  Gather information by identifying participants, preparing questionnaires and conducting interviews with managers and staff, map processes, and consulting other relevant stakeholders across the business.  Identify and raise in a timely manner, any barriers which my impact on project progress.  Develop recommendations by following a process of testing impressions, conducting feasibility studies and cost benefit analysis, identifying impacts to other parts of the business, conducting internal and external research, and peer review.  Present recommendations to General Manager for review and decision making and support with information as required.  Provide advice on the navigation of internal policies and processes to be followed for implementation of initiatives.  Collaborate with other business units involved in the implementation of initiatives as required to ensure outcomes are understood.  Track recommendations accepted ensuring capture of timelines for implementation and metrics such as cost efficiencies, FTE, value for money and administrative support as a percentage of operating expenditure.  Conduct post implementation reviews to measure actual outcomes to previous benchmarks.  Adopt a consultative approach to working with the business to identify opportunities for improvement in business operations, processes and resources.  Apply change management and influencing skills to overcome stakeholder resistance to change and to help imbed the required continuous improvement culture.  Advise on and facilitate behavioural change using change management skills.
  23. 23. CURRICULUM VITAE Morne Kleinhans Confidential P a g e | 23 Project highlights: Project: Project & Portfolio Solution Role/Responsibility: Programme Manager Interaction: C-Level, Senior Management, Middle Management, Project Team, Procurement Team, PMO Office, External Service Providers Deliverable: Highly customised Enterprise Project Portfolio System delivered to unique specification Project: Building of 3 new data centres Role/Responsibility: Programme Manager Interaction: Group ICT, Project Team, Construction Contractors, External Service Providers Deliverable: Go-Live of 3 redundant, real-time syncing and failover data-centres Project: Building of 2 new control rooms Role/Responsibility: Programme Manager Interaction: Senior Management, Control Room Operators, Construction Contractors, Project Team, External Service Providers Deliverable: State of the art control room catering for various automation projects executed. Project: Centralised Production Information System, including Scada and PLS systems. Role/Responsibility: Programme Manager Interaction: Senior Management, Control Room Operators, Business Process Owners, Project Team, External Service Providers Deliverable: Centralised Real-Time Production Historian, Data Warehouse for base Business Intelligence Landscape Project: Underground Fire Suppression and Prevention System Role/Responsibility: Programme Manager Interaction: Senior Management, Control Room Operators, Business Process Owners, Project Team, External Service Providers, Health & Safety Deliverable: Highly sensitive safety system with guaranteed 0% downtime. Project: High-Speed Carrier Grade wireless links between mining sites. Role/Responsibility: Programme Manager Interaction: Senior Managers, Project Team, External Service Providers Deliverable: Geographically and physically redundant 3 way carrier grade communication connections to operations. Project: Cover mining town under wireless mesh Role/Responsibility: Programme Manager Interaction: C-Level, Project Team, External Service Providers Deliverable: Allowed every resident in town to connect wirelessly to either the corporate network, or public internet service. The internet service was sourced in nearest town, 60 km away, bundled ADSL lines, then were wirelessly broadcast through carrier grade canopies, and linked into town wireless mesh. Project: Modular Mining Role/Responsibility: Programme Manager Interaction: C-Level, Senior Managers, Supervisory, Project Team, External Service Providers Deliverable: Optimised Mining Process Monitoring for Surface Mining Project: Micromine Pitram Role/Responsibility: Programme Manager Interaction: C-Level, Senior Managers, Supervisory, Project Team, External Service Providers Deliverable: Optimised Mining Process Monitoring for Underground Mining Project: Vehicle Collision Prevention System, surface and underground Role/Responsibility: Programme Manager Interaction: C-Level, Senior Managers, Supervisory, Project Team, External Service Providers Deliverable: Underground system was a world first where wireless access points were used to convert signal to surface for satellites to determine GPS position.
  24. 24. CURRICULUM VITAE Morne Kleinhans Confidential P a g e | 24 Project: Vehicle and Personnel Tracking and Access Control, surface and underground Role/Responsibility: Programme Manager Interaction: C-Level, Senior Managers, Supervisory, Project Team, External Service Providers Deliverable: People and vehicle tracking, alerting drivers of human activity within an agreed space around especially heavy machinery. Company: Landmark Insurance Industry: Insurance, Financial Services Position held: Independent IT Management & Financial Consultant Responsible Region: South Africa Date: March 2001 to December 2007 Reason for leaving: Sold Contract to focus on full-time BHP Billiton employment Client: Hollard Insurance, Landmark Insurance Achievements: Custom Developed Automated Group Accounts Extraction Module was subsequently implemented into other Hollard Insurance Underwriting affiliates. Responsibilities:  Owning the outsourced contract of the company’s Information Technology Function.  Designing, building and supporting Datacentre and WAN to support 7 branch office.  Corporate Head Office and branch offices hardware, peripheral and LAN setup and support.  Health checking of the Underwriting System.  Advising management of the changing information technology landscape.  Development and maintenance of the IT strategic plan.  Ensuring IT strategic plans are aligned with the business strategy & organizational growth targets.  Direct IT strategy to balance investments between systems that support current operations and systems that transform operations, and enable business to grow and compete.  Ensure that IT performance supports the planned strategy.  Focus IT resource decisions on specific objectives such as entry into new markets, enhanced competitive position, revenue growth or improved customer satisfaction.  Develop operational plans that flow logically from the strategic plan.  Contingency planning.  Develop, implement and maintenance of information security program.  Ensure the integrity and availability of data.  Develop technology implementation procedures that include appropriate controls.  Measure and monitor efforts that effectively identify ways to manage risk.  Implement technology standards.  Comply with regulatory requirements.  Identify and implement process improvement and efficiency gains.  Customer service and technology performance quality.  Balancing outsourcing versus in-house expertise.  Ensure each outsourcing relationship supports the overall objectives and strategic plans.  Manage external contracts for licensing and supporting services.  Manage operating and capital budgets, including forecasting.  Service Management and delivery metrics.  Enforce and comply with safety, health, environmental, quality and community standards.  Responsibility for all system month-end procedures.  Implementation of back-up plan to ensure 24/7 availability.
  25. 25. CURRICULUM VITAE Morne Kleinhans Confidential P a g e | 25 Project highlights: Project: Datacentre Role/Responsibility: Outsourced Partner Interaction: C-Level, External Service Providers Deliverable: Fit-for-purpose, datacentre built according to best practices Details: Design derived from business requirements and incorporated best practice standards as published by “Uptime Institute’s Data Centre Site Infrastructure Tier Standard: Topoly”, and “Telecommunications Infrastructure Standard for Data Centres – TIA-942-A”. Project: Custom Add-Ons & Enhancements to Underwriting System Role/Responsibility: Outsourced Partner Interaction: C-Level, Middle Management, External Service Providers Deliverable: As per defined enhancement roadmap Details: All work done based on the Software Development Lifecycle (SDLC) principles and methodologies. Project: Custom Developed Financial Modules Role/Responsibility: Outsourced Partner Interaction: C-Level, Middle Management, Hollard Insurance Consultants, External Service Providers Deliverable: As per defined Business Requirements Specification (BRS) and Functional Requirements Specification (FRS) Details: All work done based on the Software Development Lifecycle (SDLC) principles and methodologies. Project: Custom Developed Financial Modules Role/Responsibility: Outsourced Partner Interaction: C-Level, Middle Management, Hollard Insurance Consultants, External Service Providers Deliverable: As per defined Business Requirements Specification (BRS) and Functional Requirements Specification (FRS) Details: All work done based on the Software Development Lifecycle (SDLC) principles and methodologies. Project: Automated Group Accounts Extraction Role/Responsibility: Outsourced Partner Interaction: C-Level, Middle Management, Hollard Insurance Consultants, External Service Providers Deliverable: As per defined Business Requirements Specification (BRS) and Functional Requirements Specification (FRS) Details: All work done based on the Software Development Lifecycle (SDLC) principles and methodologies. Project: Custom Developed Fixed Assets Module Role/Responsibility: Outsourced Partner Interaction: C-Level, Middle Management, Hollard Insurance Consultants, External Service Providers Deliverable: As per defined Business Requirements Specification (BRS) and Functional Requirements Specification (FRS) Details: All work done based on the Software Development Lifecycle (SDLC) principles and methodologies. Project: Custom Developed Broker & Quoting Offline System Role/Responsibility: Outsourced Partner Interaction: C-Level, Middle Management Deliverable: As per defined Business Requirements Specification (BRS) and Functional Requirements Specification (FRS) Details: All work done based on the Software Development Lifecycle (SDLC) principles and methodologies.
  26. 26. CURRICULUM VITAE Morne Kleinhans Confidential P a g e | 26 Company: Business Information Systems Industry: Management Consulting, Internet, Media and Financial Services Position held: Director/Owner Responsible Region: South Africa Date: January 2001 to December 2007 Reason for leaving: Closed Company Down to focus on full-time BHP Billiton employment Clients included:  BHP Billiton – Mining House  Uthingo Trust – First National Lottery Licensee  South African Breweries (SABMiller) – Brewery  Coca-Cola – Bottling  Free State Cheetahs Rugby Union – Super 15 Rugby Franchise  Eagles Cricket Franchise  SA Truck Bodies / Henred Fruehauf – Truck Building  The Cancer Association of South Africa (CANSA) – Non-Profit Organisation  Hollard Insurance/Landmark Insurance  Free State Tourism Board  Mangaung Torism Board  Macufe Cultural Festival Industries Exposed to: Mining, Oil & Fuel, Truck Body Building (Industrial Manufacturing), Engineering, Exploration, Electricity Metering, Brewery, Tourism, Chemical Distribution, Electronics, Bottling, Printing, Broadcasting. Note: The abovementioned contract of Landmark Insurance was contracted in this company. Project highlights: Project: Financial Accounting System for Uthingo Trust Role/Responsibility: Outsourced Partner, Developer Interaction: C-Level, Senior Management, Auditor General Deliverable: Unique Financial Accounting System for National Lottery Trust Details: Sensitive ... Project: Custom Developed HR Records & Management System (2) Role/Responsibility: Project Manager, Developer Interaction: C-Level, Senior Management Deliverable: Go-Live application on-time and developed to specification Project: IT Structure and Strategy Role/Responsibility: Management Consultant Interaction: C-Level, Senior & Middle Management, External Service Providers Deliverable: Signed-off 5 Year Information Technology Strategy Details: Initially contracted for this project, subsequently offered permanent position by client.
  27. 27. CURRICULUM VITAE Morne Kleinhans Confidential P a g e | 27 Company: ABSA – Amalgamated Banks of South Africa Industry: Banking, Insurance, Financial Services Position held: Projects Office Coordinator Responsible Region: South Africa Date: October 1999 to May 2000 Reporting line (up): Project Office Director Reporting line (down): Project Managers (17) Interaction: C-Level, Senior Management, Project Managers Reason for leaving: Contract Assignment, Fixed Deliverable Client: ABSA Brokerage Division Responsibilities:  Assist and advise managers and teams to the best use of project management disciplines and approaches within a fast-paced, high tech environment.  Act as a reference point for PMO queries and information and an advocate for best practices in project management.  Design and maintain processes to ensure project management documentation, reports and plans are relevant, accurate and complete.  Track and report on project portfolio performance, providing real-time, comprehensive, and prioritised view of all projects.  Provide assistance to maintain and update the project management framework and disciplines necessary to support a PMO.  Develop positive relationships with managers, project managers and staff to enable the PMO to provide support including facilitation, tracking and reporting, and training.  Assists in managing enterprise level resource allocation, including adjustments based on emerging business or technical opportunities or challenges.  Assist with establishing PMO stakeholder management plan and implementation of the communication framework.  Share lessons learned and best practices across programs, building relationships with stakeholders and brokering relationships at all levels.  Understand the deliverables of internal and external PMO customers and contribute to success through cooperative and collegial processes.  Develop and maintain a basic understanding of customer policies and procedures as relevant to the project management processes. Company: Southern African Access Industry: Internet Service Provider Position held: Director/Owner Responsible Region: Knysna and Surrounding Towns Date: March 1999 to September 1999 Reason for leaving: Sold Company, Took up Contract Opportunity with ABSA Services included:  Internet Café;  Dial-up Accounts;  E-mail Accounts;  Web Hosting;  Website Design.
  28. 28. CURRICULUM VITAE Morne Kleinhans Confidential P a g e | 28 Company: Professional Electronic Road Industry: Internet Services Position held: Project Manager Responsible Region: Europe Date: October 1998 to February 1999 Reporting line (up): Managing Directors (2) Reporting line (down): Consultants (9), External Service Providers Interaction: C-Level, Senior Management, Team Members, External Service Providers Reason for leaving: Contract Position, Returned to South Africa expecting Firstborn Achievements: Special recommendation by Interpol. Clients included:  Interpol  Department of Health - Netherlands Industries Exposed to: Cyber Security, Internet, Medical, Public Networks Responsibilities:  Support the execution of cyber-security elements across global programs and services.  Work with multiple security, IT and engineering leadership/stakeholders and a variety of security, IT and engineering technical resources to identify and plan physical and cyber-security work to meet and exceed corporate initiatives.  Manage multiple projects with broad scope, ambiguity, and high degree of difficulty.  Expert in demonstrating high proficiency in a wide range of information IT security technologies, embedded security and platforms.  Expert with a high level of analytical ability where problems are typically unusual and difficult – gather and interpret complex qualitative and quantitative data.  Maintain a working knowledge of cybersecurity principles and elements. Project highlights: Project: Interpol Role/Responsibility: Subject Matter Expert Interaction: C-Level, Cyber Security Team Interpol, Cyber Security Teams of Various European and South American Police Forces. Deliverable: Trace, Identify and lead to arrest of notorious Cyber-criminal. Details: Sensitive ... Project: Penetration Testing – Multi-National Company Role/Responsibility: Project Manager, Intrusion Tester Interaction: C-Level Deliverable: Comprehensive report of weaknesses. Details: Contracted as “professional hacker” to attempt to penetrate systems, steel confidential or sensitive data, alter system integrities, including what-if scenarios such as if laptop was stolen what information and parts of system landscape would be vulnerable. This project was executed in secret with only the board of the company having any knowledge of the attempts as to ensure as-close-as-possible real life representative facts and environment. Project: Medical Network Role/Responsibility: Project Manager Interaction: Senior Management, External Service Providers Deliverable: Closed Loop National Medical Network for the Department of Health - Netherlands. Details: Due to confidentiality of patients information these details are sensitive ...
  29. 29. CURRICULUM VITAE Morne Kleinhans Confidential P a g e | 29 Company: Joanknecht & Vieveen BV Industry: Management Consulting, Architects in Telematics Position held: Management Consultant Responsible Region: Europe Date: October 1998 to February 1999 Reporting line (up): Managing Directors (2) Reporting line (down): Consultants (11), External Service Providers Interaction: C-Level, Senior Management, Team Members, External Service Providers Reason for leaving: Contract Position, Returned to South Africa expecting Firstborn Clients included:  United Nations War Tribunal  Government of Netherland  City of Amsterdam  Department of Waterways – Netherland  Department of Transport – Netherland Industries Exposed to: Criminology & Law, Communications, City Administration (Municipal), Transport, Security Responsibilities:  An important aspect of responsibility was to help build and maintain the company’s reputation as an organisation able to research, develop and advise on highly technological fields including the software architecture, ICT, life sciences, design and engineering processes, and microelectronics.  Managing the research team and cooperate with other teams within the client organisation.  Develop and promote new research strategy fully integrated into other programs of work.  Develop relationship with client to ensure mutual understanding of research priorities.  Maintenance of existing, and development of new funding sources. Project highlights: Project: Evidence Electronic Library Role/Responsibility: Subject Matter Expert Interaction: International Judges, Court Clerks, External Service Providers, United Nations ICT Deliverable: Design and Blueprint for Electronic Evidence Library for United Nations War Tribunal Details: Sensitive ... Project: Y2K Disaster Recovery Plan – City of Amsterdam Role/Responsibility: Subject Matter Expert Interaction: Government of Netherlands ICT, City of Amsterdam ICT, Emergency Response Organisations, Team Members, External Service Providers Deliverable: Design and Blueprint Underground Y2K Disaster Recovery Centre Details: Sensitive ... Project: Research Project – Data over Electricity Role/Responsibility: Project Manager Interaction: Subject Matter Experts, Research Team, External Service Providers Deliverable: Hypothesis Presentation Details: Test feasibility of encoding household appliances and communication through the electrical grid of the house, authenticating the appliance. Thus appliance stolen from one household and user in another will not work due authentication failure. Stolen appliance can also be traced due to failed authentication.
  30. 30. CURRICULUM VITAE Morne Kleinhans Confidential P a g e | 30 Project: Research Project – E-mail over Ship Communications Radio Role/Responsibility: Project Manager Interaction: Subject Matter Experts, Research Team, External Service Providers Deliverable: Hypothesis Presentation Details: Test feasibility of using radio communication infrastructure and frequencies on ships to transmit (send and receive) e-mail. Project: Research Project: Electronic Motorways Vehicle Information System Role/Responsibility: Project Manager Interaction: Subject Matter Experts, Research Team, External Service Providers Deliverable: Hypothesis Presentation Details: Test the feasibility by installing a tracking token in each vehicle to manage the countries motorways from a single control centre with much of the decision making automated and managed through artificial intelligence scripts. Company: Tshukudu BV Industry: Management Consulting, IT Professionals Position held: Management Consultant Responsible region: Europe Date: July 1998 to September 1998 Reporting line (up): Managing Director Reporting line (down): None Reason for leaving: Contract Assignment, Fixed Deliverable Interaction: C-Level Project: Setup of ERP Consulting Division Role/Responsibility: Subject Matter Expert Interaction: C-Level Deliverable: Blueprint for organisational structure, processes and policies. Details: Designed and initially staffed ERP implementation and consulting division. Company: Coopers & Lybrand (PWC) Industry: Management Consulting, SAP Implementations Position held: Business Systems Consultant – SAP FI/CO Responsible Region: South Africa Date: January 1998 to June 1998 Reporting line (up): Various Project Managers, Managing Director Reporting line (down): Fellow Consultants, External Service Providers Interaction: C-Level, Senior & Middle Management, Super-Users, External Service Providers Reason for leaving: Resigned, Broaden Exposure, Moved to Europe Clients included:  Shoprite/Checkers - FMCG  University of Cape Town – Tertiary Institution  Stellenbosch Farmers Winery - Production, wholesale distribution of branded spirits, wine and ready to drink / flavoured alcoholic beverages (“RTD’s” or “FAB’s”)  Distillers Cooperation – Production, wholesale distribution of branded spirits, wine and ready to drink / flavoured alcoholic beverages (“RTD’s” or “FAB’s”)
  31. 31. CURRICULUM VITAE Morne Kleinhans Confidential P a g e | 31 Industries Exposed to: Fast Moving Consumer Goods (FMCG), Tertiary Education, Production, Wholesale, Distribution. Responsibilities:  Full life cycle implementations based on ASAP (“Accelerated System Application Product”) methodology consisting of: o Project preparation: Define clear project objectives and efficient decision making processes, define project organisational roles and finalise scope, through  Initial Project Planning;  Project Procedures;  Project Team Members & Their Training;  Project Kick-off;  Technical Requirements;  Quality Check. o Business Blueprint: Detailed study of business processes and business requirements and documenting the following components  Project Management for Area of Responsibility (FI/CO);  Organisational Change Management;  Training;  Develop System Environment;  Organisational Structure Definition;  Business Process Analysis;  Business Process Definition;  Quality Check. o Realisation: Configure the R/3 system including  Baseline Configuration and Confirmation;  System Management;  Final Configuration and Confirmation;  Development of External Programs & Interfaces;  Unit Testing & Documentation;  Final Integration Test;  Business Scenarios and Process Documentation;  End-User Training & Documentation;  Quality Check. o Final preparation: Final preparation of the R/3 system for going live, including  Testing;  User Training;  System Management;  Cutover Activities; Discuss, complete and document following transition activities  System Management;  Stress & Volume Tests;  Cutover Strategies & Plans;  End-User Training;  Quality Check. o Going Live & Support: Holding of early watch sessions to ensure the system runs as smoothly as possible.  Attending meetings with clients and prospective clients.  Perform functional testing and integration testing for other SAP disciplines.
  32. 32. CURRICULUM VITAE Morne Kleinhans Confidential P a g e | 32  Production support after Go-Live. Project highlights: Projects: ERP Implementations (4) Role/Responsibility: Management Consultant, Subject Matter Expert – Financials & Costing (FI/CO) Interaction: Senior & Middle Management, Business Super Users, Team Members, Internal Developers, External Service Providers Deliverable: Implement SAP R/3 FI/CO modules based on ASAP methodology. Company: Coopers & Lybrand (PWC) Industry: Auditing, Financial Services, Management Consulting, IT Professionals Position held: Manager Responsible Region: Free State, Northern Cape, Lesotho Date: January 1996 to December 1997 Reporting line (up): Managing Partner Reporting line (down): Supervisors (5), Consultants (15) Interaction: C-Level, Senior & Middle Management, Supervisors, End-Users, External Vendors Reason for leaving: Internal Transfer, Broaden Exposure, Enterprise Implementations Clients included:  Phizer Pharmaceuticals  Medical Aid Fund  South African Breweries (SABMiller)  Coca-Cola  Lesotho Government  Bloemfontein & Free State Tourism Industries Exposed to: Engineering, Exploration, Packaging, Brewery, Tourism, Medical Aid, Distribution, Milling, Chemical Distribution, Electronics, Apparel Manufacturing, Government, Crushers, Bottling, Printing, Vehicle Dismantling, Dairy, Broadcasting, National Show. Responsibilities:  Division consisted of 5 departments namely: o Training Centre (internal/external); o System Audits; o Implementations: Hardware & Networks, Support; o Implementations: Systems, Support; o Internal Corporate Support: Systems, Hardware, Network.  Identified trendsetter ideas by researching industries and related events, publications and announcements.  Located and proposed potential business deals by contacting potentials clients and partners; discovering and exploring opportunities.  Screened potential business deals by analysing market strategies, deal requirements, potential, and financials; evaluating options; and resolving internal priorities.  Developed negotiation strategies and positions by studying prospective client’s strategies and operations; examining risks and potentials; and estimating their needs and goals.  Closed new business deals by coordinating requirements; developing and negotiating contracts; and integrating contract requirements with internal business operations.  Updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organisations.
  33. 33. CURRICULUM VITAE Morne Kleinhans Confidential P a g e | 33  Assess/evaluate client needs for initial scope of project, determine project plan, and schedule agenda with curriculum for training. Responsible to strongly lead clients.  Ensure customer satisfaction through follow-up, client responsiveness, and thorough communication.  Responsible for managing client expectations.  Ability to manage multiple clients and projects/tasks simultaneously.  Ability to command a group of individuals in a room quickly and be assertive in a public environment.  Strong internal communication skills including ability to work with all levels of the organization (development, sales, marketing, operations and within the Professional Services Group).  Ability to work in an entrepreneurial environment in a team and individually.  Strong focus on team environment.  Coordinate and schedule time and/or travel itineraries pertaining to your client assignments (which may include booking travel for much of the following: air, hotel, car rental, directions, etc.).  Responsible for tracking billable and non-billable time/expense. Individual will be held responsible for utilisation in the team environment and for keeping expenses reasonable.  Test areas of the product at the appropriate time of development rollout.  Responsible for maintaining product knowledge, implementing and training latest features and functionality of product at the client site.  Cultivate the client relationship through implementation of all types of engagements, which include growing the demand for professional services (additional training and implementation services).  Communicate effectively with all departments within the company.  Project Management tracking through MS Project, Excel, etc. Must have the ability to move project schedules to closure.  Assist in creating processes and procedures that will streamline the training and implementation processes. This will include documentation needed for internal/external clients. Create documentation of the delivered configured application in a Reference guide, user’s guide or training guide.  Present product knowledge/expertise both in a training, implementation and sales environment including trade shows, conventions and public speaking engagements.  Effectively manage/maintain all client relationships.  Assess client’s needs for product development issues when applicable, which includes the scope, features, plan and schedule for the development phase.  Must have a proactive, energized relationship with the sales organization to ensure a positive overall customer experience. Pre/post-sales presentations to particular clients are required.  Assist other team members with client engagements when appropriate  Responsible for mentoring and training new employees.  Presentation Skills: Provide face-to-face and on-line meetings and conference calls to orientate a new client, present new functionality, present blocks of on-line training, and collaborate with clients about concerns.  Curriculum: Create client specific training curriculum for assigned Instructor within appropriate amount of time for Instructors to plan his/her lessons.  Consulting: Be able to lead “Current State and Future state” Assessment workshops around processes in the GRC market. This will include white boarding, utilizing MS Visio and determining business improvement areas.  Configuration: Configure the application based on implementation assessment. (This does not require knowledge of any development language).  Teamwork: Work closely with Instructors, Project Managers and/or Consultants to ensure appropriate follow-up of identifying client needs and follow-up training.  Training: Training will typically range between 1-3 days, both public and private, and will include the training of System Administrators and Super Users. Conduct training classes according to class outline, exercises, handouts and work manuals.
  34. 34. CURRICULUM VITAE Morne Kleinhans Confidential P a g e | 34  Project Management: Responsible for providing clients with implementation plans, which may include project schedules, project plans, benchmark studies, risk analysis, communications documents, follow-up memo’s, long and short-term training plans, etc.  Documentation: Responsible for utilizing (and creating) documents/deliverables necessary for providing exceptional services and ensuring communication of the project plan to the client. Assist team in updating all implementation deliverables as required with new functionality rollouts. Create new deliverables/best practices for implementation services to enhance implementation engagements. Must be able to create new deliverables or follow standards of deliverables already in place. Project highlights: Project: Custom Vehicle Dismantling Software Role/Responsibility: Project Manager, Developer Interaction: Senior & Middle Management Deliverable: Custom Module integrated into SAGE Accpac ERP Details: The module would produce an inspection tick-list of parts of the specific model, used to indicate wish parts were salvable and then based on the cost price paid for the wreckage utilise complex and weighted formulas to calculate a cost price per spare part item and import into the stock ledger as inventory on hand. Projects: Custom Development Gate Ticket Sales and Access Control System Role/Responsibility: Business Development, Project Manager, Subject Matter Expert Interaction: C-Level, Senior Management, Supervisory, Project Team, External Service Providers Deliverable: Go-Live, implemented for Bloem Show, to specification, on-time, and in budget. Projects: SAMBA Payment Gateway Role/Responsibility: Business Development, Project Manager, Subject Matter Expert Interaction: C-Level, Senior Management, Supervisory, Project Team, External Service Providers Deliverable: Replaced offline system, with real-time authentication and fund reserves. Projects: Full-Cycle SAGE Accpac ERP installations (20+) Role/Responsibility: Business Development, Project Manager, Subject Matter Expert Interaction: C-Level, Senior Management, Supervisory, Project Team, External Service Providers Deliverable: Go-Live, implemented to specification, on-time, and in budget. Projects: System Integrity Audits (11) Role/Responsibility: Project Manager Interaction: C-Level, Senior Management, Supervisory, Project Team Deliverable: Develop various re-usable scripts to run on client databases to ensure the integrity of system functionality and data storage and processing. Conducted various system audits. Company: Coopers & Lybrand (PWC) Industry: Auditing, Financial Services, Management Consulting, IT Professionals Position held: Business Systems Consultant, Auditing Articles Responsible Region: Free State, Northern Cape, Lesotho Date: August 1994 to December 1995 Reporting line (up): Divisional Manager Reporting line (down): Fellow Consultants Interaction: C-Level, Senior & Middle Management, Supervisors, End-Users, External Vendors Reason for leaving: Promoted to Manager Responsibilities:  Assist Sales team in Business Development.  Solution Design.
  35. 35. CURRICULUM VITAE Morne Kleinhans Confidential P a g e | 35  Planning / Project Management  Confirm solution scope with sales and client to create project plan  Create task list for technical team and Client.  System Install – Server level applications and hardware peripherals.  System Install – End-User level applications and hardware peripherals.  Configure Solution.  Develop, Test, Implement Customisation.  Configure printers and scanners for the solution and workflows.  Software/Application Testing.  Conduct classroom training and side-by-side training with super users and end-users.  User Guide documentation creation.  Managing Go-Live of the solution.  Control the communication before, during and after the solution launch.  Documentation relating to all aspects of the project. Clients included:  Phizer Pharmaceuticals  Medical Aid Fund  South African Breweries (SABMiller)  Coca-Cola  Lesotho Government  Bloemfontein & Free State Tourism Industries Exposed to: Engineering, Exploration, Packaging, Brewery, Tourism, Medical Aid, Distribution, Milling, Chemical Distribution, Electronics, Apparel Manufacturing, Government, Crushers, Bottling, Printing, Vehicle Dismantling, Dairy, Broadcasting, National Show. Project highlights: Projects: Full-Cycle SAGE Accpac ERP installations (6+) Role/Responsibility: Business Development, Project Manager, Subject Matter Expert Interaction: C-Level, Senior Management, Supervisory, Project Team, External Service Providers Deliverable: Go-Live, implemented to specification, on-time, and in budget. Projects: Government Votebook (Accounting System of The Kingdom of Lesotho) Role/Responsibility: Business Development, Project Manager, Subject Matter Expert Interaction: C-Level, Senior Management, Supervisory, Project Team, External Service Providers Deliverable: Go-Live, implemented to specification, on-time, and in budget. Company: Havenga & Partners Industry: Auditing, Financial Services Position held: Article Clerk Responsible Region: Free State, Northern Cape, Lesotho Date: January 1994 to July 1994 Reporting line (up): Audit Senior Reporting line (down): Fellow Clerks Interaction: Senior & Middle Management, Supervisors, End-Users Reason for leaving: Resigned, Opportunity to join Big 5 Auditing Firm
  36. 36. CURRICULUM VITAE Morne Kleinhans Confidential P a g e | 36 Responsibilities:  Assist in a well-established firm with a large portfolio of clients.  Company audits as well as independent reviews.  Compilation of financial statements.  Accounting assignments.  Correspondence with SARS.  Complete tax returns for companies, trusts and individuals.  Training clients on financial packages.

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