Decisive, focused and result oriented professional offering 20-years exhaustive experience in Project Management, Business Analysis, SDLC, System Integration. Project Management & execution with emphasis on various Software development tools and methodology. Hand-on experience in end-user industries. Relentless problem solver, applying analytical, design & technical skills. Effective, hands-on leader with outstanding success developing tailor made business applications.

1. Anand Mahendra Mobile No: +1 551-252-8977 Email: anand1901@gmail.com Page 1 of 7
ANAND MAHENDRA
3060,Kennedy Blvb.,
Apt# 15Q,
Jersey City,
NJ 07306,
USA
Mobile : +1 551-252-8977
Email : anand1901@gmail.com
Skype: anandmahendra10
Work Authorisation : Green Card ( Arrived on Immegrant Visa. Awaiting Green Card )
Senior Manager - Information Technology
Decisive, focused and result oriented professional offering 20-years exhaustive experience in Project Management,
Business Analysis, SDLC, System Integration. Project Management & execution with emphasis on various Software
development tools and methodology. Hand-on experience in end-user industries. Relentless problem solver, applying
analytical, design & technical skills. Effective, hands-on leader with outstanding success developing tailor made
business applications.
P R O F E S S I O N A L B A C K G R O U N D
 IT Strategy Formulation & Planning:
o Formulation of long term and short term IT strategies to accomplish corporate goals.
o Identify technology platforms & technical architecture, define business application stack
o Set KPIs, perform needs assessment & preparation of IT blueprint for the organization.
o Implementation of project plans within preset budgets and deadlines.
o Resource allocation and setting up communication channels across the organization.
o Map IT requirement and spear head decisions for establishment of infrastructure
 Business Solutions:
o Influence business process design and solution identification.
o Perform need assessment of IT applications for the organization.
o Make business proposals along with detailed plan for Enterprise Business Applications
o Ensuring planning & execution using best practices & Project Management methodology.
o Ensuring effective execution of Business Application projects using industry accepted concepts.
o Influencing functional changes while deploying ERP & BI etc. to suit business needs.
 IT Infrastructure Management:
o Managing overall configuration and maintenance of Servers, applications and databases.
o Leading teams and conducting periodic project progress review meetings to ensure specified
time and cost parameters are being met.
o Managing & mentoring large multi-location user’s teams.
 Team Building & Mentoring:
o Identifying Talent within team, developing on their strengths.
o Mentoring Talent and grooming them for next level.
o Building high performance IT teams from ground-up and training them on service delivery
 IT Governance, Risk, Compliance and IS Audits:

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o Defining & reviewing entity control environment and entity level processes including IT policies &
controls and Enterprise risk management.
o Defining and reviewing processes, sub-processes & activities, process flow-charts, risk control
matrix, testing of design and operative effectiveness of General Computer Controls and
providing remedial solutions.
o Active interaction with sub-coordinators, assessors and reviewers. Ensuring compliance to
Information Security Policy & conducting IS Audits
 IT Budgeting & Spend Analysis:
o Developing a detailed Spend Analysis of past IT investments & Budgets for enterprise-wide IT
requirements in line with the IT strategic plan for business.
o Maintaining control over IT investments & expenses within Capex and Opex Budget limits.
o Reducing Operating costs through effective Budgetary & Spend management controls.
o Managing monthly Cash Flows jointly with Finance team & maintaining IT expenses as planned.
 Disaster Recovery and Business Continuity Planning:
o Developing an enterprise-wide plan to maintain and/or restore business operations.
o Recovering the essential business processes and information systems in the event of a disaster.
o Formulating & documenting business continuity plans, policies & procedures.
o Developing test procedures to validate implemented DR site readiness.
o Provide support in acceptance testing from business.
 Technical Support:
o Setup and manage service desk as per ITIL Standards to act as a single point of contact for all
end users support needs, ensure closure for the on-going deliverables and ensure quality job.
o Addressing queries regarding the Information System & extending onsite support to the clients
including maintenance of software support.
 Vendor & IT Asset Management:
o Maintaining comprehensive Vendor lists for effective Vendor Management & Control.
o Maintaining classification of vendors as per Products, Services, Competencies, Payment terms,
Warranties, etc.
o Managing Service level Agreements for services offered.
o Maintaining a detailed IT Asset database as per Resource type, Allocation, Deployment history,
Vendor, Warranty Terms & Asset movement details for effective tracking of Assets deployed.
 Managing the Operations & Project Management:
o Increase operational efficiency
o Seeks to understand customers—actively seeks information to understand customers’
circumstances, problems, expectations, and needs.
o Educates customers—Shares information with customers to build their understanding of issues
and capabilities.
o Builds collaborative relationships—Builds rapport and cooperative relationships with customers.
o Takes action to meet customer needs and concerns—considers how actions or plans will affect
customers; responds quickly to meet customer needs and resolve problems; avoids over
commitments.
o Sets up customer feedback systems—Implements effective ways to monitor and evaluate
customer concerns, issues, and satisfaction and to anticipate customer needs.
o Vendor Management
o Responsible for Business Process Study to map the requirements to an architecture and
implementation plan
o Responsible for providing best practices and guidance to business analyst and project teams in
the areas of requirements analysis, control tower mock-up design, process modeling, system and
application integration approaches (SDLC).
o Responsible for designing and guiding the development team on application architecture
o Responsible for Conference Room Pilot, User Training, User Acceptance Testing, Pilot
Deployment, Go-Live Preparations and Cut-Over to Live
o Change Management.

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 Techno-functional Skill
o Functional Skill Service, Sales, Marketing, HR, IT , Finance , Field
Education
 MBA in Finance Thakur Institute of Management and Research Studies Mumbai University. May-2016.
 Bachelor of Science in Physics April 1994
Professional Qualifications
 MBA in Finance , Mumbai University, May-2016
 INFORMATION SYSTEMS PROJECT MANAGEMENT from u21global.com , Singapore (Mar-2009 to Jun-2009)
 Certification in “Microsoft SQL Reporting Services” , organized by CSI, Mumbai chapter (Jan-2011)
 Certification in “Microsoft SQL Analytical Services” , organized by CSI, Mumbai chapter (Dec-2010)
 C-DAC from ACTS-Pune, Dept. of Information Technology Govt. of India (Full Time Aug-1999 to Jan-2000)
 PGDCS (Post Graduate Diploma in Computer Science( Full Time – Jun - 1994 - Dec-1995 )
 CIC from IGNOU – Aug-98 ( Part Time)
Technical Skills
Web Server/Services : Windows 2008 Server, IIS 7.5, IIS 6.0, Microsoft Share point portal services
Database : SQL Server 2008/2005/2000, Oracle
Programming : C#, ASP.NET, VB.NET, VB6.0, ASP, COM, XML,SQL,PL/SQL,DMX
Analysis/Reporting Tool : SSAS, SSRS, SSIS, Crystal Report 10
Scripting : JavaScript, VB Script
Work Authorization and Notice Period
Migrated to US, Joining Time: Immediate
Professional Experience:
Apr 2006 – July-2016
Role: Senior Manager - Information Technology
Company: OTIS Elevator Company (I) Ltd. (A United Technology Company, USA)
An ISO 9001, 14000, 14001 Certified
www.otis.com ; www.utc.com
Team Size: 7
ACE Certification Program: Associate Level
Major Roles and Responsibilities:
Manage all applications and IT operations OTIS India and OTIS U.A.E.
 Manage all the projects - internal as well as external
 Increase operational efficiency
 Seeks to understand customers—actively seeks information to understand customers’ circumstances,
problems, expectations, and needs.
 Educates customers—Shares information with customers to build their understanding of issues and
capabilities.
 Builds collaborative relationships—Builds rapport and cooperative relationships with customers.
 Takes action to meet customer needs and concerns—considers how actions or plans will affect
customers; responds quickly to meet customer needs and resolve problems; avoids over
commitments.
 Sets up customer feedback systems—Implements effective ways to monitor and evaluate customer
concerns, issues, and satisfaction and to anticipate customer needs.
 Collaborate with clients, identify engagement follow-up opportunities, and have strong desire to
excel
 Interact with various teams internally to provide an integrated solution

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 Ensure timely and quality delivery of all projects
 Define project scope, goals, milestones and deliverables that support business goals in collaboration
with all stakeholders.
 Develop full-scale project plans and associated communications documents.
 Effectively communicate project expectations to team members and stakeholders in a timely
manner
 Liaise with project stakeholders on an ongoing basis.
 Resource planning and allocation
 Determine and assess need for additional employees necessary during project cycle.
 Delegate tasks and responsibilities to appropriate employees
 Identify and resolve issues and conflicts within the project team.
 Develop an issue escalation mechanism
 Develop templates for reporting progress, issues and alerts during the course of a project
 Determine the frequency and content of status reports from the project team, analyze results, and
troubleshoot problem areas.
 Coach, mentor, motivate and supervise project team members
 Develop and ensure best practices for project execution and management
 Software Development & Change Management
 System Integration & Interfaces Development and Implementation.
 UAT Plan Test Cases & output verification in line with requirement specification
 Documentation.
IT Governance
 Daily 9:00am meeting with team, Weekly Activity and Status Report
 Meetings for freezing of specs and review – Periodic basis by respective functional leaders
 Project Meetings for freezing of specs and review – Periodic basis by respective project team
members
 Applications Feedback (MFA)
 Projects Planning, Communication & Supports
 Manage all documentation as per SOX
 Manage auditors ( KPMG, E&Y, PWC, UTC & Internal)
Major Projects:
April-2016, taken Head-IT Infrastructure Role along with Bangalore Works Factory IT Support
 Projects:
o Domestic LAN expansion and upgrade for few locations done
o Project -iPhone to Management team
o Streamline and fixing of IT issues at factory.
Managing 30+ business applications.
 Global Projects
o Service Management System (SMS 8.1) - (.Net & SQL 2005 )
o Global Database Warehouse (GDW) - HR - Interface application ( SQL Server 2005 )
o Global TD System - (.Net & SQL 2005 )
o eLogistic Interface to JD Edward. ( Financial and contractual information ) - (.Net & SQL 2005)
 UAE – Operational Support and Change management
o MIS an ERP application with HR, Sales, Service, Field Modules. ( VB6.0 & SQL 2005 )
o Manage Replication between Abu-Dhabi Server and Dubai Server. ( SQL Server 2005 )
o Account Receivable Monitoring System - (.Net & SQL 2005 )
o SOXA, ACE & Audit Support
 Field and Service – ( All project in - .Net, SSRS & SQL 2005 )
o SMS8.1 - AMC applications with billing and interface to JD Edward.
o CTS – Contract Tracking System – Progress of each milestones
o eMAT – MIS tools to monitor cost of AMS contract integrated via interface to JDE to get cost of labor
and Material consumed. System Gives various input to Management in finalizing AMC.
o CLARA – Contract Loss Analysis and Recovery Actions.
o CI online – Corrective instruction to replace the defective parts. Generates list of affected contracts.
o SSCA – Service Sales Contract Approval interfaced with SMS8.1.
 Sales
o E2H – Enquiry to Handover – System allows manage to customer, Enquiry, estimation and proposal
preparation. All information is interfaced to JD Edward (Financial ERP). ( VB6.0 & SQL 2005 )

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 HR Projects
o HRIS, Training, Leave, Fuel, R & R, Claims, PF,IJP,ESS and inbound-out bound interface to payroll module
o Integrated with IT Systems to enable IT to take action on entry and exit of employee.
o eSurvey
o Display Board, Document Management System, OTIS Intranet ( Planet OTIS ) ( VB6.0 & SQL 2005 )
 Finance Projects
o eCAR Capital Appropriation ( VB6.0 & SQL 2005 )
o cNote-hNote, eMER - (.Net & SQL 2005 )
o Bank Guarantee /EMD/Corporate Guarantee
o Vendor Management System, Vendor Payment System
o eAgreements
o Project Cost Estimation Module
o Interfaces to JD Edward. - (.Net & SQL 2005 )
 Customer, Contract, Billing Lines, Budget.
o Incentive systems - (.Net & SQL 2005 )
 Service, NE, Construction & MOD Incentive System based in various business parameters to
achieve business results and encourage employees.
 IT Initiatives
o Interfaces to various global system to cater information to local application. ( SQL 2005 )
o IT Control Management System to manage change requests and status. - (.Net & SQL 2005 )
o Application Integration. ( SQL 2005 )
o Dashboards (.Net & SQL 2005 )
o SMS Alerts from various systems. ( SQL 2005 )
o Security_IT ( VB6.0 & SQL 2005 )
o Onboarding & DE-Boarding Process automation with CSC
 ACE, VSM, SOXA Implementation & Documentation.
Feb 2006 - Mar 2006
Role: Sr. Manager - IT
Company: Kanchan International Ltd
Team Size: 2
Major Roles and Responsibilities:
 Maintain /Upgrade IT Infrastructure
 Implementation of ERP System
 IT System Support
Aug 2004 - Jan 2006
Role: ERP Lead
Company: KGK Group of Companies ( Seepz - Mumbai )
Team Size: 8
Major Roles and Responsibilities:
 ERP Development & Change Management
 Project Management & SDLC
 UAT Plan & output verification in line with requirement specification
 Team Management
 Documentation.
Project:
 ( ASP, VB6.0, SQL 2000, Crystal Reports )ERP
Mar 2003 - Jul 2004
Role: EDP Manager
Company: Atcom Technologies Ltd. (Mumbai)
Team Size: 8
Major Roles and Responsibilities:
 MRP & CRM Development & Change Management
 Project Management & SDLC
 Implementation
 Team Management

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 Documentation.
 Atcom Technologies Ltd. Project: MRP, CRM
Projects
 (VB.Net & SQL 2000 )MRP
 (VB.Net & SQL 2000 )CRM
 http://atco.co.in including B2B and B2C (ASP,VB & SQL 2000)COMPANY PORTAL
Jun 2000 - Feb 2003
Role: System Officer
Company: Parekh Platinum Ltd. (Mumbai)
Team Size: 8
Major Roles and Responsibilities:
 ERP Development & Change Management
 Project Management & SDLC
 UAT Plan & output verification in line with requirement specification
 Team Management
 Documentation.
Projects
 ( VB6.0, Oracle, Crystal Reports )ERP -
 http://www.parekhplatinum.com/ ,COMPANY WEB SITE
http://www.jewelleryworld.com including B2B and B2C.
Jan 2000 – May 2000
Role Web Developer
Company: Random Access (Dcom Systems Ltd, Ahmedabad)
Team Size 1
Major Roles and Responsibilities:
 IT Support
Projects:
 Web designing & Maintenance
 www.indibid.com (ASP, SQL)
Jan 1999 – Jun 1999
Role Network Engineer / Programmer
Company: Gujarat State Non-Resident Gujarati Foundation, Gandhinagar
Team Size 1
Major Roles and Responsibilities:
 IT Support
Projects:
 Data Management System
May 1997 – Jan 1998
Role Programmer
Company: Emirates Paper Mill Ltd., Jabel Ali Free Zone, Dubai (U.A.E.)
Team Size 4
Major Roles and Responsibilities:
 Requirements and Design and Coding.
 Database Design, Creation.
 Reports generation
Projects:
 Product Costing & Profitability

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 Inventory Module
Aug 1996 – Mar 1997
Role Programmer
Company: Nytil Picfare Ltd., Jinja, Uganda (EA)
Team size 5
Software Tools: VB , Oracle
Major Roles and Responsibilities:
 Requirements and System Design and Coding
 MIS Report Generation
Projects:
 Production Planning & Control System
 Payroll System
May 1995 – May 1996
Role Programmer
Company: Datamatics Corporation, Ahmedabad.
Environment: Windows NT 4.0/95
Software Tools: VB , Oracle
Major Roles and Responsibilities:
 Support to senior programmer for forms development
 Reports development using SQL*Plus
Projects:
 Library Management System
During Course duration started working with the same organization.
Other Projects Done
April-2002 to May-2002
Client: Aauucceherbal, Ahmedabad. Project: www.aauucceherbal.com (ASP, SQL)
June-2002 to September-2002
Client: Uma Color Co., Ahmedabad. Projects: FAS & Inventory System (VB, MS ACCESS)
October-2002 to November-2002
Client: Shivam Auto (Authorized HONDA dealer), Ahmedabad. Projects: FAS & Inventory (VB, MS ACCESS)
Sports
Chess Tournament 1st Prize at Thakur Institute of Management and Research Studies – 2013
Participated in INTER COLLEGE TOURNAMENT (for CHESS) during 1st YR, 2nd YR AND 3rd year. (C.U. Shah Science
College, Ahmedabad) and won First Prize.
Personal Details
Date of Birth 10th August, 1972
Height, Weight 5”11’, 66 Kgs.
Marital Status, Gender Married, Male
Location Preference Any
I hereby declare that the information given above is true to the best of my knowledge.
Anand Mahendra