Carla Haney is an experienced business consultant with over 25 years of experience in business consulting, project management, customer relationship management, and database design. She has expertise in areas such as business consulting, client relationship skills, project and product management, agile processes, requirements elicitation, and user experience design. Her background includes positions in database consulting, software engineering, product management, implementation management, and regional sales management. She is proficient in areas like iterative design, problem resolution, training, and effective communication.

1. CARLA L. HANEY
142 Nitram Street, Jacksonville, FL 32211
904-501-5593 carla.haney@hotmail.com
EXPERIENCED BUSINESS CONSULTANT
Dynamic and results oriented professional with demonstrated success in business consulting,
implementation, and customer relationship management. Highly adept at focusing on customer
needs, business work process, identifying problems, and implementing appropriate, timely
solutions. Detail oriented individual; moving easily from vision and strategy to implementation.
Able to work with a diverse group of stakeholders, maximize resources, build consensus, and
problem solve for best outcomes. Energetic with a demonstrated ability to organize, prioritize, and
multi-task in a fast paced, challenging team environment. Recognized as an outstanding
performer with effective interpersonal communication skills through verbal, written and electronic
mediums. Self-starter, requiring minimal supervision.
AREAS of EXPERTISE or CORE COMPETENCIES
❖ Business Consulting & CRM
❖ Key Client Relationship Skills
❖ Project & Product Management
❖ Client Liaison in Tech Environment
❖ Certified Scrum Master
❖ Creative & Timely Problem Resolution
❖ Agile Process and Rapid Prototyping
❖ Deliver Training & Documentation
❖ Requirements Elicitation
❖ MS Office Skills
❖ Database Design & Implementation
❖ UX-User Experience & Usability Studies
❖ Financial Software including G/L
❖ Insurance Services Software
RELEVANT BUSINESS EXPERIENCE
Database Consultant and Designer, Denver CO 1994 - 1998
Designed, documented, implemented, and supported Lotus Notes Groupware databases.
Clients Included: Holme, Robert, Owens (Law Firm), Boston Market, IBM, SSC Communications, Cascade
Communications.
❖ Utilized iterative, Agile Process in database design and implementation.
❖ Improved both quantitative and qualitative performance for organizations.
❖ Resolved technical (IT) and business related problems.
❖ Provide training and documentation to support client needs.
❖ Performed needs analysis to gather specific client requirements.
❖ Met budgetary constraints utilizing a user-centric design approach.
Iris Associates, Westford, MA 1990 - 1994
Held various positions at a software engineering firm affiliated with Lotus Development Corporation. Positions
required flexibility and the ability to perform numerous roles, as needed, through out the development cycle.
Account Manager/Lotus Liaison
Provide Lotus Notes team information, resources, and feedback as requested. Resolved communication
problems and oversights. Increased the visibility of development within the support environment.
❖ Facilitated critical problem resolution between development and Lotus stakeholders.
❖ Improved communication between development and support; minimizing client disruptions.
❖ Created a more empathetic environment within the development organization.
❖ Designer and administrator of Software Problem Report database.
❖ Provided statistical information and analysis on development benchmarks.
❖ Implemented and coordinated beta feedback for highly confidential project.
❖ Coordinated team building events.
Carla Haney Page 1 of 2

2. User Interface – Human Factors Engineer
Responsible for the development of the Lotus Notes Usability Test Program; encompassing the entire
Notes organization. Key stakeholders included engineers, product management, support, documentation,
and management. Reported Directly to the CTO/President.
❖ Coordinated all usability testing for the Notes Organization.
❖ Interfaced with product teams developing test plans, scenarios, scripts, and other test materials.
❖ Utilized iterative design and rapid prototyping to improve development output.
❖ Facilitated usability testing in formal and informal settings.
❖ Debriefed product teams on findings; making appropriate recommendations for enhancements.
Designed databases to aid in the dissemination of information across the Notes Organization.
Product Manager
Lifecycle manager for software that ran Lotus 123 on Windows 3.0 Platform
❖ Developed domestic and international marketing strategies.
❖ Provided client technical support and interfaced with development for timely bug resolution.
❖ Monitored QA and beta testing.
Warrington Financial Systems, Cambridge, MA 1987 - 1989
Implementation/Client Relationship Manager
Implemented Financial Securities Management System for large banking clients.
❖ Lead consultant on regulatory reporting requirements including annual TEFRA reporting.
❖ Assisted IT groups with product migration.
❖ Designed and implemented an on-line index program and report repository.
❖ Trained users on work process, reporting, and data migration.
Other BUSINESS EXPERIENCE
MedPrep Consulting Inc., Tinton Falls, NJ 2010- 2013
Southeast Regional Sales Manager
Sales Representative for a Specialty IV Compounding Pharmacy providing cost savings services to
Medical Oncology practices on biologic infusion drugs Sales responsibilities included: researching
practices, networking with practice managers/physicians/pharmacy techs, attending trade
shows/conferences, cold-calling, service implementation/rollout, inventory management, product recall.
❖ Opened Florida territory calling on Medical Oncology practices.
❖ Key client contact responsible for problem support and resolution.
❖ Provided critical support and improvised protocols during Hurricane Sandy emergency.
❖ Trained clients and assisted in the development of a sales training manual.
❖ Identified market segments/geographical differences and the effect on sales and revenue.
❖ Responsible for the selection and implementation of a CRM database cross multiple platforms.
Water Smart Tots, (Massachusetts/New Hampshire/Florida) 2002-Present
Entrepreneur/Business Owner
Saving children’s lives. Developed a results oriented swimming program focused on teaching survival
skills, water safety, and basic swim skills to students and parents. Working both full-time and part-time,
over the past 13 years, depending on other employment.
❖ Instruct infants through Adults; teaching private lessons to 36 students per day in peak season.
❖ Focus on drowning prevention and safety through teaching of basic swimming skills.
❖ Specializing in fearful swimmers, children with autism, downs, and other learning disabilities.
❖ Utilize a team approach and mentor parents to be their child’s coach and advocate.
❖ Establish strong and trusting relationships resulting in high client retention and large referral network.
❖ Maximizing client satisfaction through extensive communication using phone, email, and scheduling
software.
EDUCATION
M.Ed. in Secondary Education, University of Massachusetts, Lowell, MA
B.A. Political Science, University of Colorado, Boulder, CO