A Powerpoint Presentation about Management Skills that I presented to my Business Management class in 2015.

1. Management
Skills

2. What is
Management?
Management is the function,
that coordinates the efforts of people
to accomplish goals and objectives
using available resources
efficiently and effectively.
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3. What does Management do?
1. Planning
2. Organizing
3. Staffing
4. Leading and Directing
5. Controlling
6. Innovation
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4. 1. Planning
Planning involves
choosing tasks that must be performed
to attain organizational goals,
outlining how the tasks must be performed,
and indicating when they should be performed.
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5. 1. Planning
Planning focuses on:
- Attaining Goals
- Being clear of what the organization must do to succeed
- Organizations Long term and Short term success
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6. 2. Organizing
Organizing is assigning the tasks developed in
the planning stages,
to various individuals or groups within the
organization.
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7. 2. Organizing
1. Organizing creates mechanisms to put plans into
action!
2. Each individual, department is given an
opportunity to contribute to the company’s goals
by given assignments.
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8. 3. Staffing
Staffing is the process of
acquiring, deploying, and retaining a workforce of
sufficient quantity and quality
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9. 3. Staffing
1. In this function, a Manager recruits most suitable
people that meet the requirements of the
organization, allocates specific job roles to
individuals, Retains valuable employees and
sometimes removes some employees that don’t
contribute to the company.
2. Good and effective staffing makes a positive impact
on an organization.
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10. 4. Directing and Leading
Directing is influencing people’s behaviors
through motivation,
communication, Leadership,
group dynamics and discipline.
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11. 4. Directing and Leading
Communication :
Is the process of conveying meaningful information,
getting feedback and understanding from one person to
another.
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12. 4. Directing and Leading
Leadership:
It is how a Manager guides and influences
the work of his subordinates
to accomplish a common goal.
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13. 4. Directing and Leading
Motivation:
Motivation is inspiring workers to be more efficient and
hardworking towards a common goal, by stimulating
their inner desire for personal growth.
1. Intrinsic Motivation
2. Extrinsic Motivation
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14. 4. Directing and Leading
This is NOT
Motivation!
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Few Tips:
1. People do things for their reasons.
2. Communicate Great Expectations.
3. Don’t accept mediocrity. Set
standards.
4. Tell them they did something right!
5. Get them to work with the ‘A’
Players of your company.
6. Help them build winning streaks.
7. Stop touching everything. Trust
them.
8. Help them understand the
importance of their job.

15. 4. Directing and Leading
What are the companies doing most to make their
Employees happier?
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16. 5. Controlling
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Early days, Controlling was used only when errors were
detected but in modern days it has become a foreseeing
action.
Controlling in Management means:
- Setting Standards
- Measuring actual performance
- Taking corrective action
- Making sure everything is according to company’s
goals

17. 6. Innovation
Innovation is simply a New idea, more effective device or
a new process to meet existing market needs.
It is simply a ‘better solution’ for a problem or a
‘breakthrough invention’ that sometimes opens up new
markets.
Innovations come through by improving,
- Existing product
- Processes
- Services
- Technologies and Ideas
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18. 6. Innovation | Examples
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19. 6. Innovation
Bloomberg Innovation Index:
It’s an annual ranking of how innovative countries are.
Based on 6 criteria
1. Research and Development
2. Manufacturing
3. Hi-Tech Companies
4. Post-Secondary Education
5. Research Personnel
6. Patents
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20. 6. Innovation 19
Most Innovative Countries:
1. South Korea
2. Japan
3. Germany
4. Finland
5. Israel
6. United States
7. Sweden
8. Singapore
9. France
10.United Kingdom

21. 6. Innovation
Top 5 Most Innovative Companies - 2014 |Source, www.fastcompany.com
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#2
#3
#4
#5
A Financial Services Company
Internet Streaming Media Provider3rd largest Mobile Phone Distributor
A File Hosting Service

22. 6. Innovation
Top 5 Most Innovative Companies - 2014 |Source, www.fastcompany.com
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Google’s current projects include:
#1

23. Managerial Skills 22
- All managers carry out managerial activities no matter what
their positions are in an organization.
- Whether you’re a supervisor, team leader, sales manager or
an executive level superior in an organization there are
some basic categories of skills you must acquire.

24. Managerial Skills 23
Conceptual
Skills
Human
Skills
Technical
Skills

25. Managerial Skills| Explained 24
Conceptual skill is the ability to visualize (see) the organization
as a whole.
• It includes Analytical, Creative and Initiative skills.
• It helps the manager to identify the causes of the problems
and not the symptoms.
• It helps him to solve the problems for the benefit of the
entire organization.
• It helps the manager to fix goals for the whole organization
and to plan for every situation.
Conceptual Skills

26. Managerial Skills| Explained 25
Human, or Human Relations skills are also called
Interpersonal skills.
• It is an ability to work with people.
• It helps the managers to understand, communicate and work with
others.
• It also helps the managers to lead, motivate and develop team
spirit.
Human relations skills are required by all managers at all levels of
management. This is so, since all managers have to interact and
work with people.
Human Skills

27. Managerial Skills| Explained 26
A technical skill is the ability to perform the given job.
• Technical skills help the managers to use different machines and
tools. It also helps them to use various procedures and
techniques.
• The low-level managers require more technical skills. This is
because they are in charge of the actual operations.
Technical Skills

28. Managerial Skills |Distribution within
the organization
27
First-Line
Management
Middle
Management
Top
Management
Conceptual Conceptual
Conceptual
Human
Technical
Human
Human
Technical Technical

29. Managerial Roles 28
Interpersonal Roles
Informational Roles
Decisional Roles

30. Managerial Roles… 29
Interpersonal Roles
Figurehead:
- Representing
the company in
formal matters.
- Serving as a
symbol of the
organization.
Liaison:
- Interacting
with peers and
people outside
the
organization.
- Developing
external links.
Leader:
- Activities
concerned with
subordinates.
- Motivating
individuals and
reconcile their
needs.

31. Managerial Roles… 30
Informational Roles
Monitor:
- Analyze the
environment for
information.
- Utilizing
channels from
which the
information
comes.
Disseminator:
- Transmitting
useful and
sometimes
privileged
information to
his subordinates.
Spokesman:
- Communicating
relevant
information to
parties outside
the company.

32. Managerial Roles… 31
Decisional Roles
Entrepreneur:
- Introducing
change and new
ideas.
- Initiate projects
to improve the
organization.
Disturbance
Handler:
- Being ready for
unanticipated
issues.
- Taking charge
when the
company is
threatened.
Resource
Allocator:
- Divide work
and delegate
authority to
subordinates.
- Decide where
the company
efforts should
expand to.
Negotiator:
- Coming to
agreements
with parties
which are good
for the
organization.

33. Smooth Sailing…?
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Right Plan
Right Motivation
Right Manager
Right People
Good Resources
Ideal Economy

34. How to survive
on Rough Seas?
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35. 2008 Financial crisis 34
Collapse of Financial System
Economic Crisis
Job Loss
Low Consumer Spending
Recession and Low Economic Activities

36. Who Survived?
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37. 2008 Financial crisis|Who Survived? 36
Huntington National Bank [HBAN]
Solution:
1. Used tons of Customer data to
Fine-tune processes.
2. Trained Sales People.
3. Improved Customer Relations.
Results:
More than ‘three quarters’ of their
customers were using 4 or more
financial products - twice the
Industry Average.
Strategy : Spending on Big Data

38. 2008 Financial crisis|Who Survived? 37
Ryanair, Dublin
Actions:
1. Flying planes at slower speeds to
cut on fuel consumption.
2. Selling advertising space inside
and outside the airplane.
Results:
More passengers chose Ryanair for
travelling.
Strategy : Innovative Saving Ideas

39. 2008 Financial crisis|Who Survived? 38
Costco, Retailer
Actions:
1. Did not raise prices despite the
economic disaster.
Results:
1. Gained Market Share.
2. 87% of their members renewed
their memberships in their
‘Members-only’ retail chain.
Strategy : Common Sense

40. 2008 Financial crisis|Who Survived? 39
Alaska Airlines
Actions:
1. They paid much more attention to
critical components of their operations –
things may seem mundane.
2. Employing its fleet to capacity,
aggressively tracking how full each of its
flights were and redeploying planes to get
the balance right
Results:
Maximized profits.
Strategy : Mastering mundane
Operations

41. 2008 Financial crisis|Who Survived? 40
Volkswagen
Actions:
1. Consistently ‘re-invested’ in their
business.
2. Out-invested most rival car
manufactures in China.
Results:
Volkswagen is the Number 1 selling
car in China.
Strategy : Aggressive Investment
during downturn

42. Wrapping it up!
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43. Thank you!
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