>> 10 years’ experience in managing teams of between 5 and 40 people on a variety of complex e-commerce projects. >> An MBA Finance background which gives me the ability to quickly grasp any business/operations needs in detail and assess implications for operational planning & execution. >> Superb relationship-building skills enabling project team members to focus on tasks even during challenging times

1. ABC.Dinesh,
Assistant Manager Mobile: 9940232931,
E-Mail: deenadayal3@gmail.com
PERSONAL SUMMARY
A highly motivated and ambitious individual ableto give timely and accurate
suggestion, guidance, support and trainingto team members and individuals.
Master’s degree in Business Administration with an overall 10 years of
experiences in the serviceindustry with people/project management whilst
leading a team size of 40+. Now looking forward toa making a significant
contribution with a company that offers a genuine opportunity for progression.
WORK EXPERIENCES
 Retail Services Company – Iksula Services P Ltd, Indore
(Jan 2017 to Present)
Designation: Assistant Manager, Business Operations
Experience: 7 Months
Ensuring that staffs are monitored, motivated and measured in line with
company targets and performancestandards.Responsiblefor making sure that
any gaps in performance or quality arequickly identified and addressed.
Producing accuratereports on team performance for senior managers. Proven
ability of efficiently handling multipleprojects & clients. Resolving conflicts,
managing free riders through Team charters,runningeffective meetings.
Duties:
 Oversees the day-to-day operations of the E-Commerce business unit and gives
day-to-day work direction to employees.
 Motivating the Team Leads/Team to achieve high standards and KPI targets.
 Developing periodical strategies & review the progress of dynamic projects
 Handling Catalog Improvement process (US geography) one of the top
most clients of US.
 Handled domestic e-retail clients in seller content/item setup projects with
tight Quality, Efficiency & TAT SLAs. Proven ability in strategizing problem
areas at various level of the process & bringing up quality/productivity scores
of the team.
 Arranging & chairing weekly team meetings/Business reviews with the
leadership team, focussing on Quality, Productivity targets & target revenue
achievements.
 Develop, monitor & present team/management Internal/External audit
analysis with the help of Six Sigma tool (5 Whys, Pareto chart &etc.)
 Develop, distribute & periodically review KRAs & KPIs of the team members
to improve people, processes and performance.
AREAS OF EXPERTISE
 Project Planning, Work
Flow Management, Project
Life cycle & Process
Improvement
 Budgeting & Forecasting
 MS Office tools (Excel,
Word & PPT) creating basic
macros for process
simplification & client
/management presentation.
 Employee & Customer
relations specialist
 Risk assessment & Periodic
performance evaluation
ACCOMPLISHMENTS
 Successfully completed
online certification course
on
o Six Sigma (White
Belt Certified,
Aug’17),
o Data Science Level-1
Big Data University,
Nov’16
o Big Data Level-1
courses on Big Data
University, Nov’16
 Increased project revenue by
5 times with onetime contract
signed for 3 years (2016 to
2019)
 Increased overall BR
(Billing Rate) of the project
by 3 times in just 6 months of
project inception.
 Winner in annual award for
“The Best team of the year”
in 2015-16 for achieving the
core values(Client First,
Collaborate to win & Process
improvement)

2. ABC.Dinesh,
Assistant Manager Mobile: 9940232931,
E-Mail: deenadayal3@gmail.com
PERSONAL SKILLS
 Result oriented & Super time
management skills
 Ability to motivate people
 Decision making in complex
situations
INTERESTS
 Sports: Soccer Player
 FORM -III, (Captained)
Anna University,Year
2005-06
 Inter College Foot Ball
Tournament WINNERS,
2003-07
 Representing C-Division
Club, Coimbatore since 2009
till present.
 Drawing & Painting: All
India Colour Contest
Winner
 Arts & Dance: Inter College
Festivals 2003 to 2007
 Social Service Active
member of NGO Nilgiris
Social Awareness Team
(NSAT),
 Gardening, Carpentry,
Computers, Cycling &
Hiking
 Retail Analytics Company – UGAM, Coimbatore
(Sep 2011 to Jan’2017)
Designation: Team Leader, Business Operations
Experience: 5 Years
Ensuring that staffs are monitored, motivated and measured in line with
company targets and performancestandards.Responsiblefor making sure
that any gaps in performanceor quality are quickly identified and
addressed. Producing accuratereports on team performance for senior
managers.
Duties:
 Preparing daily workloads for staff & co-ordinating the daily allocation
of work.
 Motivating the team to achieve high standards and KPI targets.
 Handled Top 3 US e-retail clients in the areas of Competitor
intelligence, B2C pricing intelligence & B2B intelligence projects
with tight Quality, Efficiency & TAT SLAs.
 Encouraging new ideas from the team & Implementing new initiatives.
 Actively involved in the recruitment process of new staff.
 Praise team members and creates a positive working environment.
 Providing prompt and accurate information on individual performance.
 Mutual Fund processing Company, CAMS India P Ltd, Coimbatore
(Aug’2009 to Jul’11)
Designation: Sr. Processing Officer, Operations
Experience: 2 Years
 Management Consulting firm, bRisk P Ltd, Chennai (Oct’2008 to
Jul’09)
Designation: Sr. Associate,
Experience: 10 Months
 ZENTA Knowledge Services Ltd, Chennai (Jun’2007 to Sep’2008)
Designation: Financial Analyst
Placement: CAMPUS PLACEMENT
Experience: 1.5 Years (6 months of ManagementTrainee)

3. ABC.Dinesh,
Assistant Manager Mobile: 9940232931,
E-Mail: deenadayal3@gmail.com
PERSONAL DETAILS
1/27, Iswarya Garden Ext,
Appanayakampalayam,
K.Vadamathurai P.O. Thudialur,
Coimbatore, Tamilnadu. PIN:
641017.
DOB: 03/07/1984
Marital Status: Single
Driving license: Yes
LANGUAGES:
English: Advanced Reading and
Writing
Tamil: Native language
Hindi: Intermediate Listener,
Novice Speaker, Novice reading and
Writing
Malayalam: Intermediate
Listener, Novice Speaker
ACADEMIC QUALIFICATIONS
 MBA Finance & Marketing,
K.S.Rangasamy College of Technology, Tiruchengode. Anna University
Year: 2007,Mark: 68%
 B.Com, Commerce
Sree Narayana Guru College of Arts & Science. Bharathiar University,
Coimbatore
Year: 2005,Mark: 56.4%
KEY SKILLS AND COMPETENCIES
 In-depth knowledge in Online Retail Competitive Intelligence &
hands on experience in developing Use Cases on various US Online
retail Business Clients in various business segments like B2C & B2B.
 Gathering retail competitive intelligence on content & pricing
side to provide analytics insights to the client for making best
decision to stay ahead of the competitors in the race.
 Analysing the historical data/trends & sharing the analytics
insights with the client on the marketplace dynamics and challenges in a
structured, disciplined, and ethical manner using published and non-
published sources to our clients to help them anticipate and plan for
future market opportunities and disruptions.
 Excellent communicator with exceptional talent for problem
solving & ability to hand le multiple functions/projects & activities in
high pressure environments with tight deadlines.
 Proactive professional and a strong team builder & facilitator,
fostering an atmosphere that motivates highly talented professionals to
balance high-level skills with maximum productivity.
 Proficiency in playing with MS excel & other reporting tools in
creating dashboards, monitoring, tracking & present the data to the
management/client on the project progress on a daily/weekly/monthly &
yearly basis.
 Setting internal Audit Guidelines and facilitating the audit process.
Conducting Gap/Impact Analysis, Business Processes to Train the team
to maximize productivity, accuracy & delivery.
DECLARATION
I do hereby confirm that the information furnished above is true to the best of my knowledge and belief.
Yours Truly,
Place: Indore
Date : (ABC. Dinesh)