This document provides a summary of Nadeem Awan's career experience and qualifications. It details his current role as Operations Manager at EDC, where he has worked since 2007 and helped optimize operations. It also outlines his previous experience as Senior Operations Supervisor at EDC from 2002-2007 and his education, which includes a Master's degree in Economics from University of Peshawar. The document demonstrates Nadeem's extensive experience in operations management, process improvement, and people management, as well as his qualifications in project management, Lean Six Sigma, and ITIL.

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Nadeem Awan
PMI-Project Management Professional (PMP# 1765913)
Six Sigma Green Belt (Training) | ITIL (Training)
Email: Nadeemziyad@gmail.com | Cell: +97150.8427687 | Skype: Nadeemfazal90
Career Objective
In quest for assignments in Operation management, Service management, Business development, and
project management with an organization of repute. Seeking a position to utilize my knowledge, skills and
abilities in the role that offers professional growth while being resourceful, innovative and flexible. Willing to
work as a key player in challenging and creative environment.
Specialties Achievements
 Sound understanding of Lean Management and
Business Process Optimization.
 Proven track record of leading complex operations at
a large scale with diversified teams of professionals.
Resulted oriented approach with always keeping
innovation and efficiency at the forefront.
 A certified Project Management professional who is
well versed with IT Infrastructure Library and Sig
Sigma Lean approach.
 Experience of handling IT projects related to
integrating client IT system to Print Center Job Card
system. Worked with almost all major Banks and
Telecom operators in the UAE. This enabled me to
acquire the good knowledge of IT infrastructure,
software tools and techniques.
 Excellent People management skills, advance
negotiations, contract management, presentation
skills.
 Ability to understand the big picture while looking to
the granular details.
 Devised and implemented many internal business
processes for handling operations. This increased the
overall Through-put thus resulted in high revenues.
 Lead PDCA team in the company which help solved
many gaps into opportunities.
 Conceived, designed and lead the implementation of
“Operations Management System”; an internal
process automation software using PMI PMP
methodoly.
 Implemented team structures and administration
processes to better plan and execute multiple jobs in
Print Center with, that enabled to foresee the
resources requirements and timely allocation
upcoming jobs.
 Implemented goal cascading strategy for Employee
performance evaluation and appraisal.

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Professional Experience (13 Years, 3 Months)
Operations Manager
at EDC a subsidiary of Emirates Post Group Holding (EPGH) Location: United Arab Emirates
Company Industry: Management
Job Role: Management
January 2007 - Present Joined the organization as Senior Operations Supervisor, moved on upward career
trajectories, to merit promotion to the position of Operations Supervisor and Department Manager.
Designation Chronology:
• Jan-2007 - Present: Operations Manager
• Dec 2002 - Dec 2007: Senior Operations Supervisor
Highlights:
 Essayed a stellar role in facilitating the prioritization of operational excellence initiatives, analyzing
and quantifying financially the performance gaps, customizing the implementation approach; and
leading implementation teams and application of Operations Excellence.
 Defined road maps for business enhancement, in consultation with management and authority
matrix, to meet long term objectives, streamline operations and optimize performance.
 Serving as a member of the Management Team. Instrumental in developing long-term strategic
plans as well as evolving and implementing organizational strategies, policies and practices.
 Led a team of 150, initiated and fostered a culture of Service Excellence, team work and
collaboration. Facilitated and empowered team members whilst shouldering responsibility for all
problems under governance.
Key Responsibilities:
 Identifying, developing and implementing best practice that increases performance. Acting as a
catalyst in the evolution of operational excellence, conceptualized and developed plans to achieve
the laid out strategic objectives towards sustainable development.
 Providing strategic guidance on enhancing the operational systems, processes and policies to
support organizations mission, supporting better management reporting, information flow and
management, business process and organizational planning.
 Propelling growth through day-to-day management of significant commercial issues for strategic
business development solutions in line with the Board’s direction and policies.
 Restructuring and redesigning business processes, developing financial optimization and
manpower models and formulating strategies subsequent to SWOT analysis. Reporting to COO as
well as Program/ Development Director.
 Augmenting the effectiveness and efficiency of Support Services including Management,
Operations, Administration & HR, and meeting agreed performance targets through improvement
of each function as well as coordination and communication between support and business

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functions.
 Appraising the integrity of financial processes to ensure that the achievements are in alignment
with the company's strategic vision. Managing fiscal planning, systems and controls in coordination
with Executive Director.
 Establishing organizational and program budgets in collaboration with COO and Program Direct.
Tracking budget and maintaining monthly budget variance report whilst ensuring close control on
ageing debtors.
 Designing and implementing strategic plans for expansion of existing relationships with key clients
by proactively liaising and researching customers' needs and matching company products and
services to those needs.
 Developing plans to sustain service improvement initiatives, monitoring feedback from clients to
measure satisfaction with company’s services.
 Identifying new sales opportunities within the existing portfolio of business and potential customer
in the region. Leading customer service excellence and a continuous improvement culture, so that
Organization remains at the leading edge of service delivery and value.
 Developing performance culture throughout the organization and also improving the corporate
performance measures using the six sigma methodologies.
Key Clients Handled::
• Etisalat
• Du
• HSBC
• Standard Chartered Bank
• Dubai Bank
• American Express
• Emirates Bank
• Dubai Islamic Bank
• Abu Dhabi Islamic Bank
• RAK Bank
• Commercial Bank International
• Air Miles (Loyalty statements)
• ICLP (Loyalty Statements)
• AIG
• NBD
• CITI Bank
• Emirates Post
Senior Operations Supervisors
At EDC a subsidiary of Emirates Post Group Holding (EPGH) Location: Dubai, United Arab Emirates
Company Industry: Management
Job Role: Management
December 2002 - December 2007

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Key Responsibilities:
 Continuously developed and managed overall operations function according to the company’s
policy & procedure. Interacting with clients in obtaining the scheduled jobs for daily operational
activities and subsequently scheduling the jobs for operations team,
ensured SLAs are achieved and client expectations are met/exceeded by providing
quality/profitable services as per agreed SLA.
 Monitored implementation of continuous improvement initiatives and to ensure operational service
is delivered efficiently and effectively. Monitoring downloads from the Bank’s host to local server.
Processing the data & creating print files viz. AFP & PCL5e
 Reviewed and approved all printed documents to insure quality, coordinating post-printing and
mailing operations for the printed outputs. Scheduled to print the files in I-gen, Nuvera, Oce &
Xerox printers in AFPDS /PS/ PCL and AFP modes.
 Coordinated post-dispatch operations, organized dispatching activities of mailed documents
 Handled daily requests of key accounts/ banks for queries, reprints and troubleshooting. Evaluated
client feedback to suggest modifications and incorporating the same in business strategy, thus
effecting high levels of sales and achievement of company objectives.
 Reviewed all production schedules for printing to ensure all necessary equipment and consumables
are available for the production of work. Maintained stock with re-order levels. Coordinated with
stationery vendors for timely delivery.
 Generated MIS reports including inventory status reports, financial statements, performance reports
demonstrating team achievements etc. thus enable management make better plans and carefully
organize business operations.
 Served as an advisor to Accounts Manager for developing SLAs for the jobs with the clients and
finalizing the quotations and final dispatch of the jobs to be done.
 Scheduled shift, liaised with shift supervisors to maintain constant quality and communication from
shift to shift to meet customer expectations.
 Scheduled annual leave for department employees, maintained record of vacations, leaves of
absence, extra working hours etc. and reported it HR for salary calculations.
 Chaired weekly meetings with operation team to ensure the quality production. Trained team
members, set goals/targets and acted as a resource to enable them to leverage client relationships
to maximum extent possible and obtain a competitive position in the industry.
Administration & ME Officer
at Sungi Location: Peshawar, Pakistan
Company Industry: Community/Social Services/and Nonprofit
Job Role: Administration
October 2000 - October 2002
Key Responsibilities:

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Academic Qualifications
Master's degree, Arts in Economics
at University of Peshawar
Location: Peshawar, Pakistan
Completion Date : August 2001
Bachelor’s degree / higher diploma, Arts in Economics
at University of Peshawar
Location: Peshawar, Pakistan
Completion Date : August 2000
 Strove to accomplish company’s mission, to introduce programs that contributes to the
Organizations development. Conducted socio-economic appraisal for project identification, and
prepared proposals for submission to donors in liaison with team members.
 Managed all administrative aspects of Center, monitored and evaluated the Country program
activities, including commissioning of impact evaluation studies. Led internal evaluation teams for
various impact evaluation studies for the SUNGI-PAKISTAN.
 Conducted policy researches on poverty reduction policies (international and national) to enable
organization develop appropriate strategies in its country strategy paper (CSP).
 Successfully raised sponsorship funds, coordinated the sponsorship activities at the national level,
involving coordination of activities with USAID, UNICEF, UNHCR, UNDP, WORLD BANK, IFRC.
 Managed, marshaled and augmented human and infrastructural resources for optimal deliverable
efficacy by motivating and interacting with them.
 Demonstrated expertise in consensus building, community development, staff leadership and the
development of synergistic groups to focus on community needs.
Presentations Conducted:
1. Harmonized Monitoring and Evaluation Systems for National Development Strategy and
Millennium Development Goals Monitoring: The Case of Pakistan, Presented at a Training
Workshop on Statistical Literacy for Monitoring MDGs, Islamabad.
2. Designing Social Investment Funds in a Changing Policy and Institutional Context: Institutional and
Development Review Workshop for the Earthquake affected community Poverty Reduction Fund.
3. Status of Social Protection in Balakot A world Bank Sponsored Workshop on Strengthening the
Social Protection Agenda in Balakot.
4. Fiduciary Management in Community Driven Development (CDD) Programs: the Case of PASAF, in
Islamabad.
5. Designing Community Driven Development (CDD) Projects with Direct Financing- Joint
presentation with Charles Mandala at a Community Driven Development Workshop, Muzaffarabad.
6. Community Contracting- the Case of the Pakistan Social Action Fund (SASAF), at Forum for
Pakistan Social Investment Funds Network (PSIFnet)

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Trainings and Certifications
 Project Management Professional from PMI, Dubai, November 20014
 Six Sigma Green Belt from American Society of Quality, August 2016
 Logistics & Supply Chain Management, Zabeel Institute of Management, Dubai, February 2008
 Supervisory and Management Skills Development, AME Dubai, January 2006
 Diploma in Computer Sciences, Technical Board of Peshawar
Other Skills
Operations Management, Strategic Planning, Business Development, Project Management
Level: Expert | Experience: More than 10 years | Last Used: 1 month or less
Risk Management, Conflict Management, Strategic Orientation, SLAs and MIS Management
Level: Expert | Experience: More than 10 years | Last Used: 1 month or less
Operational Research, Quality Management, Staffing Management Planning
Level: Expert | Experience: More than 10 years | Last Used: 1 month or less
Account Management (Key Customer Management), Forecasting & Budgeting
Level: Expert | Experience: More than 10 years | Last Used: 1 month or less
Self-Motivated, Decision Making, Team Management, Communication & Interpersonal Skills
Level: Expert | Experience: More than 10 years | Last Used: 1 month or less
Leadership, Organizational Skills, Strong Networking, Analytical & Problem Solving Skills
Level: Expert | Experience: More than 10 years | Last Used: 1 month or less
Computer Related Skills: MS Office, Internet Usage
Level: Expert | Experience: More than 10 years | Last Used: 1 month or less
Conversation
English Level: Expert | Experience: More than 10 years | Last Used: 1 month or less
Arabic Level: Expert | Experience: More than 10 years | Last Used: 1 month or less
Urdu Level: Expert | Experience: More than 10 years | Last Used: 1 month or less
Memberships
Project Management Institute (PMI)
Membership/Role: Member
Member since: January 2011

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Dosti Welfare Organization (DWO)
Membership/Role: Member
Member since: July 2005
Economics Association of Pakistan (EAP)
Membership/Role: Member
Member since: August 2002
Personnel Profile
Full name: Muhammad Nadeem S/O Fazal Din
Birth Date: 19 January 1978 (Age: 38)
Gender: Male
Nationality: Pakistan
Visa Status: Residency Visa (Transferable)
Marital Status: Married
Number of Dependents: 3
Driving License Issued From: United Arab Emirates