This document contains the resume of Deepa Prabhu, who has over 6 years of experience as a Project Management Consultant. She has certifications in Project Management, ITIL, and other frameworks. Deepa has worked as a PMO Lead at Allianz for over 7 years, where her responsibilities included project reporting, resource management, and ensuring on-time project delivery. Prior to that, she worked as a PMO Analyst at CAPCO Technologies, where she supported project setup, resource scheduling, and reporting. Deepa also has over 5 years of experience in Human Resources, including managing employee performance, discipline, and absence at British Telecom.

1. Deepa Prabhu
Phone: +91 9545214029/9886261556.
E-mail:saha_deepa@hotmail.com
PROJECT MANAGEMENT CONSULTANT
 Certified Professional in Project Management /PMO with 6 years of experience understanding
of Global Change Delivery Business Transformation Frameworks and best practice techniques with a
good understanding of project lifecycle , Understanding of Project Management principles and
methodologies and its Governance role.
Results-oriented adept in project management and strategic planning while supporting multiple
industries. Dedicated IT professional with career experience delivering excellence in cross-functional
team building and leadership.
Demonstrated success in negotiating win-win compromises & developing teambuilding programs,
conducting Process and Client management training and management report.
Good stakeholder management experience, especially impactful communication, influencing and running
project governance Implementation, change management and benefits realization.
 Human Resources with more than 5 years of Extensive background in HR generalist affairs ,
providing executive level HR direction strategy and counsel for over 3,000 line managers in all silo’s
on Discipline(ethics and code of conduct breaches) , performance management and absence
management. Coached managers to improve effective communication and address performance
issues. Identified and addressed leadership issues and ensured .
Extra Credentials:
Prince 2(Foundation & Practioner).
ITIL® 2011 Foundation Certified
Yellow Belt-OPEX Methodology.
AI proficiency –German.
EMPLOYMENT HISTORY
Organization/Company: Allianz
Work Duration: 2013 till date
Designation: PMO – Lead
JOB PROFILE:
 Maintain financial controls and systems for recording, monitoring, forecasting and
budgeting of all project office expenditure
 Making sure that stakeholders have up-to-date, accurate information.
 Support administration , organization of project meetings and minute and relevant
access
 Responsible for tracking performance against new SLA’s, to ensure there are no delays
of order of infrastructure for critical work.
 Produce weekly performance report and monthly project status report and Executive
Dashboard
 Preparing business office decks for the meetings and presentations.
 Monitor costs, timescale and resource used for the effective project delivery

2.  commit to deliver something specific (templates, training session, dashboard tool)
 Prepare, analyze and report enterprise wide report to the senior management (Planned
Vs Actual for Project Cost, Schedule, Budget, Revenue, Profitability Report, and
Milestone Progress).
 Work with Project Managers to review, monitor project health. Determine the project
health by measuring the variance in scope, schedule, cost and quality from the
respective baselines
 Establish and implement metrics that measure project performance.
 Resource usage tracking and ensure the optimized usage of resources.
 Conducting project status review meetings and tracking of the open points and assigned
task’s status.
Organization/Company: CAPCO Technologies Limited, Bangalore
Work Duration: March ’12 –Decenber’13
Designation: PMO Analyst
JOB PROFILE:
 Creating project id in internal tool - eProject.
 Assigning appropriate milestone, tasks, resource level and hours as per the
requirement.
 Resource assignment and scheduling on basis of availability.
 Project revenue recognition follow-up.
 Change Control Management (CCM- PMO for client resource database system data
updates)
 Organizing and tracking the learning and development in the team.
 Publishing the same in the steer co meetings and Executive Dashboard.
 Reporting the trends and the Attrition patterns
 Attendance and booking /publishing the capacity planning to the project managers.
 Researched, tracked, analyzed pertinent data plans and budgets.
 Monitored and determined specific project details and created standard and ad hoc
reports.
 Prepared graphics, metrics, and charts for project reporting.
Organization/Company: ACCENTURE, Bangalore
Work Duration: October’06-March’12
Designation: Team Lead.
JOB PROFILE:
Transitioned a Backend HR transaction activity of AON-UK & USA .Creating Change management, Plan for
upscaling the team, knowledge management, Readiness assessment .Measuring the performance and
reporting the same. Performance management and team management .
Reviewing and conducting PTR’s for team and participation in the moderation of the team .
Other responsibilities:
 Involved in weekly performance calls with the client.
 Root cause analysis /Quality checks and putting corrective measures.
 Assisting in work assignment to avoid SLA breach.
 Maintaining the Dashboards, metrics, productivity.
 Performance evaluations for the team.
 Planning for the learning and development of the team based on the business needs and thus
preparing for the next level movement.
 Career counselling , Keeping an account of all the mandatory learning’s for all the resources
 Conducting the Process knowledge test.
 Analysis & forecasting the volumes.
 Capacity management.

3.  -British Telecom from July 2006-2010:Subject Matter Expert (Senior HRBP):Performance
management (Discipline) &Absence management.
Responsible for all the business units of British Telecom averaging approximately 85,000 worksite
employees. Partner with line executives and management to proactively address business issues related to
work force development, employee engagement and productivity. Responsibilities included providing advice
and counsel on issues with Discipline / code of conduct .Advising the line managers with the paperwork and
preparing them for the face to face interview with the employees.Liaising with the specialist on the case
management and progression and recommending solutions to complex employee relations and HR issues.
Monitoring the age of the cases registered and provide viable solutions.
Partner with other HR functions to drive and leverage all HR programs including performance management,
compensation, executive and employee development, succession planning, work force optimization, staffing
and benefits.
Other responsibilities include the following:
 Participating in client calls every week with regards to the process and to discuss the case age.
 Monitoring SLAs for the process.
 Managing work allocation for the team. Team briefing.
 Monitoring calls and cases from the quality aspect of case management and the feedbacks to the
team.
 Preparing and conducting monthly process assessments ,refresher training and new joinee
onboarding in the process . Maintaining the repository.
 Root cause analysis into service related issues raised by the client and preparing appropriate action
plan.
EXITS & ATTRITION MANAGEMENT
Conduct exit interview to identify reasons for employee termination.
Analyze & Reporting data based on the exit interview feedback & suggest changes for improvement
EMPLOYEE REWARDS AND RECOGNIZATION
Plan and organize fun programs for employees as a part of employee engagement.
Defining employee Engagements, getting them engaged, engagement exercises, proposing engagement plans
to management, getting them approved and organizing the same.
Achievements:
 I have been nominated & awarded with ‘Summit Award’ for 8 times.
 Nominated in the 1st batch of Top Talent program based on the consistent performance for more
than 2 performance cycles.
 Nominated for ‘Spot Award’ as quick learner of the process in November’2006.