Sandesh B.V has over 6 years of experience in operations, process management, and customer service roles. He currently works as a Senior Associate at Cap Gemini Business Solutions, where he ensures service level agreements are met and acts as an escalation point for client issues. Previously, he worked at Axis Bank and Deutsche Bank, handling various tasks like transaction processing, customer relationship management, training, and reporting. Sandesh holds an MBA in Finance and aims to contribute to a progressive organization through his skills, knowledge, and dedication.

1. Sandesh B.V
Contact :+91 9964667984 E - Mail:Sandesh.b99@gmail.com
Career Objective
To pursue a challenging career and be a part of a progressive organization that gives scope to enhance my
knowledge, skills and pinnacle in this field with sheer determination, dedication and hard work.
PROFESSIONAL SUMMARY
An incisive professional offering 6 years 5 month of qualitative expertise at the Operations, Process Management,
with leading organization. Adapt at handling operations for running successful process; experienced in developing
& implementing procedures and controls for business excellence. Acting as an escalation gate to resolve critical
issues with Foreign Exchange and Wire payment services. A result focused with proven abilities in augmenting the
operations efficiency.
COMPETENCY FORTE
 Monitoring the overall operations of processes, identifying improvement areas and implementing adequate
measures to maximize customer satisfaction level.
 Implementing workflows to facilitate structured support in all areas and issues.
 Evaluating / enhancing performance of team against the set targets, and providing valuable feedback for
improvement.
EXPERIENCE CHRONOLOGY
3rd
Dec 2012 to till now with Cap Gemini Business Solution., Bangalore
Senior associate International Business Centre & Negotiated Instruments
Deliverables:
 Ensuring service level agreements are met.
 Expertise in Processing MT103 and MT202 outgoing wire payments.
 Acting as a point of escalation and checking client satisfaction.
 Experience in: Management Reporting, Offshore-Onsite Coordination, Knowledge Management and Organization
Initiatives. .
 Process includes validation of Swift Messages for domestic collections, international collections.
 Reconciliation of SWIFT messages with cheque copies
 Ensuring the Payment Endorsement Guarantee is provided for the instruments
 Make sure the updates are accurate in Payment and Return worklist
 Productivity enhancements on multiple levels, such as shift planning, leave planning and resource planning,
 To analyze monthly reports to assess process performance indicators to include: Quality Accuracy, turnaround
service indicators, productivity achievements and CSAT.
 Management oversight on the Queue Monitoring in order to have the volumes completed within the stipulated
time.
 To minimize attrition and absence and maximize adherence
 To ensure knowledge is kept fully up-to-date
 Interacting with clients and other counterparts with frequent mails and calls to resolve the issues.
 Training and Mentoring the new associates with a detailed training programmed continued with on job
evaluation and certifying.
 Setting the Quality check parameters and implementing them to process.

2. Responsibilities:
 To meet all agreed client SLA and Performance parameters
 To provide support to the team by acting as the first line of escalation for customer related queries in
order to provide excellent customer service
 To develop interpersonal relationship with the team and to cohesively bond them with the company’s core
vision and values
 To provide hands on assistance, share information proactively and troubleshoot issues in case of problems
through effective team handling and people management skills
 To effectively manage the process at the time of BCP and make sure the SLA doest get a hit at the time of BCP
due to lack of human resources
 To be a single point of contact between the senior management and the team through effective communication
and easy approachability
 To prepare MIS reports on daily productivity benchmarked against the client metrics
 To prepare reports as and when required by the client and the senior management
 To interact with client trough concalls or teleconference to review about the process on a weekly/monthly basis
Significant Highlights:
 Received Pat on back award for consistence performance.
 Have successfully trained new team members, resulted in better utilization and increased team efficiency.
 Received Appreciation from client.
5th
Jan 2011 to 13th
Aug 2013 with Axis Bank Ltd, Bangalore.
Deliverables:
 Entry & Verifying the cash voucher, Transfer vouchers and RTGS transactions
 Entry & Verifying various Fixed deposits
 Entering & Approving various Retail loans in the branch level
 Monitoring the High Value transactions and make sure that all these accounts are KYC complied
 Monitoring the Locker operations
 Monitoring AML and KYC completeness of the of the transactions in the newly opened accounts
 Building relationship with NRI Client. Handling the NRE and NRO accounts for NRI customers. In charge of fore
transactions in the branch.
 Providing investment opportunities for NRI Clients
 Helping the customers in Repatriation of funds
 Responsible for the entire operations of the Branch
 Reporting to the Deputy Vice President on a day to day transactions and business growth of the branch
 Training the team about the various products
 Responsible for Training the new resources in the team and also mentor them as and when required.
 Responsible to answer and substantiate any query from the Internal Audit and External Audits.
 Handling TCDC cards for the customers who visit overseas for tourist purpose.
Significant Highlights:
 Received Appreciation from customers for good service in the bank.
 Have successfully trained new team members, resulted in better utilization and increased team efficiency.
 Received rewards for performance achievements.
30th Aug 2010 to 31st Dec 2011 Deutsche Bank (on Behalf of mafoi consultancy)
Deliverables:

3.  Embargo Filtering against the bad guys list of difference countries
 Releasing the message from and to SWIFT
 Handling CE, UK, AP Regions
 Regularly meeting the cut offs
 Handling the process in ZERO error
 Other Technical Skills
 Training for executives organized by Deutsche bank
 Workshop for Managers organized by AXIS BANK LTD at Zone level
 Microsoft Office: MS word, MS –Excel, MS Outlook and MS-PowerPoint.
 Tally 9
 E –Business Web technologies
 Exposure to Finacle
ACADEMIA
 MBA (Finance )from Bangalore University -70% 2009
 B. Com from Bangalore University -60% 2007
 II PUC from PUC Board -65% 2004
 SSLC, from Karnataka secondary education institution board -60% 2002
Personal Skills
 Good Communication.
 Excellent grasping capability and understanding the concepts clearly.
 Flexible to work in tight schedule.
 Analytical ability.
 Strong delivery skills especially with complex engagements.
 Able to learn new assignments / processes quickly.
 Ability to work independently in a multi-task environment required.
PERSONAL DOSIIER
Date of Birth : 26th
Jan 1987
Linguistic Proficiency : English, Hindi, Kannada and Telugu.
Address : ChennaKesheva Temple Street Nelamangala Bangalore 562123
Bangalore Sandesh B.V