This document provides a summary of Michael P. Quinn's professional experience and qualifications. He has over 25 years of experience in training, project management, process improvement, and supply chain/logistics. His areas of expertise include training development, business process improvement, change management, and SAP modules like SD, MM, CRM, and WMS. He has successfully led training initiatives and process improvement projects for companies like Grainger, Bob's Discount Furniture, and Novell.

1. MICHAEL P. QUINN
7105 Pennsylvania Ave.
Kansas City, MO 64114
(816) 210-3855
mquinnkc@gmail.com
http://www.linkedin.com/in/michaelpquinn
PROFESSIONAL SUMMARY
Talented professional with extensive experience in SAP and WMS training, Training Project Management,
uPerform authoring and Administration and Operations & Supply Chain Management. SAP experience includes
Retail, SD, MM, CRM, ESS/MSS and Time and Expense. Strong consultative, communication, and facilitation
skills. Proven track record as a leader in building high performing teams with a focus on teamwork, agility,
creative problem-solving, & accountability. Persuasive and credible in interfacing with executive leadership
teams on initiatives to create greater organizational efficiency and operational excellence. Recognized for strong
work ethic, excellent customer focus, and commitment to quality. Areas of expertise include:
 Training Development/Delivery  Change Management
 Business Process Improvement  RWD uPerform
 Supply Chain/Logistics  Project Management
EXPERIENCE
INDEPENDENT TRAINING CONSULTANT 2009 - Present
(Independent contractor aligned with teksoft ventures and Five Star Logic)
SAP EWM Training Developer, W.W. Grainger, Inc., Lake Forest, IL November, 2010 - Present
 Designed prototypes for client approval of course outlines and concepts
 Developed course outlines and course concepts for 6 instructor-led, role-based courses
 Collaborated with client SMEs and functional team members to develop appropriate content
 Led review sessions with client for content approval
SAP Training Project Manager, Bob's Discount Furniture, Manchester CT February - July, 2010
 Managed a team of up to five SAP Training Developers in an effort to develop and deliver End-user (~
1800) training for client implementation of SAP Retail / ECC 6 (SD, MM and FI/CO)
 Developed/adjusted Training Plan based on client needs assessment
 Developed Training Curriculum Guide and Role Mapping Guide
 Successfully delivered 23 Instructor-led courses (one Navigation and 22 role-based courses) and
approximately 240 Work Instructions/simulations, utilizing RWD uPerform
 Collaborated with client Project Manager, SMEs/Training Leads to develop content and gain approval
 Developed Tracker to record and report progress on deliverables
 Provided weekly updates to PMO and SAP Project Manager on progress/issues
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2.  Provided expertise in RWD uPerform for development of simulations/system administration
o Developed authoring standards
o Created and configured template per training team and client requirements
o Collaborated with client Training Lead to configure End-user website
o Administered uPerform project Glossary
o Set up and managed document workflows
o Performed quality review of all documents
o Published all documents and assigned website context
o Populated all Netweaver portal documents with the iView IDs to enable context-sensitive help
o Conducted knowledge transfer of uPerform Administration to client System Admin.
 Managed re-planning activities, including resource requirements determination, after delays in the project
 Successfully delivered Train-the-Trainer workshop to Store Operations trainers and managers, with a
satisfaction rate of 94%
SAP Training Project Manager, Novell, Waltham, MA October, 2009 - January, 2010
 Managed a team of five SAP Training Developers in an effort to develop and deliver End-user training
for Go To Market (GTM) implementation of SAP CRM 7 and ECC 6 for ~ 1700 end-users
 Deliverables included 10 e-learning courses (two overview and 8 role-based courses), 16 Lessons and
approximately 100 Work Instructions/simulations, utilizing uPerform
 Worked closely with client Training Lead and system integrators to identify requirements and resolve
issues
 Collaborated with client SMEs/Business Leads to develop content and gain approval
 Developed Tracker to record and report progress on deliverables
 Provided weekly updates to PMO and third-party Project Manager on progress/issues
 Provided expertise in RWD uPerform for development of simulations/administration
RWD TECHNOLOGIES, Baltimore, MD March, 2008 – May, 2009
(A global, professional services provider of Human Performance and Process Improvement solutions)
Training Consultant, 2008-2009
Designed, developed, and delivered end user training materials for clients implementing various enterprise-wide
resource systems. Utilized RWD uPerform® and RWD Info Pak® to develop performance support materials such
as concepts, work instructions, e-learning, job aids, quick references, process flows, exercises, course evaluations,
course designs, and train-the-trainer courseware. All training documentation is designed to client specifications
and with a focus on end user performance improvement.
 Supported client implementations and upgrades of enterprise resource planning systems, including SAP SD,
CRM 2007, MM and Time and Expense reporting, through the design, development, and delivery of
performance-based end user training materials.
 Expertise in developing and implementing training programs, which includes course and curriculum
development.
 Collaborated with client Business Process Managers and project team members to deliver best-of-class
materials focused on end-user performance improvement.
 Contributed to testing of new Enterprise Project Management system utilizing Microsoft Project 2007
Professional.
 Developed end-user training for RWD Enterprise Project Management system.
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3. W.W. GRAINGER, Lake Forest, IL 1982 – 2007
(A leading North American distributor of maintenance, repair & operating supplies)
ERP Business Systems Analyst / Change Management Consultant, 2002-2007
Designed training materials & process documentation for the Space Management initiative (SKU placement
optimization), utilizing WarehouseVision software, in 9 Distribution Centers located nationwide.
Developed/delivered presentations to senior leadership. Oversaw change management initiatives & training.
Defined requirements for system processes. Monitored projects & identified barriers. Developed test scripts &
conducted testing. Facilitated end user training. Created tools for team members. Assisted managers with
strategic planning. Provided production support and subject matter expertise.
 Oversaw 14 projects & change management initiatives at nationwide distribution centers and headquarters as
part of overall SAP & MOVE WMS implementations, ensuring all were tracking to timeline & resource
requirements.
 Collaborated with ~50 master trainers & process trainers in developing training initiatives on Inbound,
Outbound and Support processes, resulting in successful knowledge transfer to ~2K users.
 Liaised with developers and Operations resources to define requirements for system processes.
 Designed/modified Load Planning and Order Selection & Release processes, automating outbound pre-
production processing and reducing cycle time by ~85%.
 Developed/delivered system & process training to ~2000 associates nationwide.
 Developed 4 workshops on Space Management impacts & deliverables, creating commitment & thorough
understanding of the initiative by all levels of 80 employees affected. This had a direct impact on the
successful execution of the project.
 Designed ~30 process-specific job aids & User Guides and distributed to 80 associates, increasing
organizational capability & efficiency in executing on deliverables.
 Prepared/delivered 4 presentations to senior leadership team on Space Management objectives & benefits,
resulting in critical, and previously insufficient, buy-in & sponsorship.
 Provided on-site, multiple shift, production support & subject matter expertise at 7 Distribution Centers post-
installation, resulting in operational continuity and a 50% reduction in Trouble Tickets.
Distribution Center Process Manager, 1984-2002
Managed >40 associates on multiple shifts responsible for filling orders for branch replenishment & customer
shipment in ~20 states, as well as Inbound and Support processes. Directed quality & safety programs.
Hired/developed/ coached associates and conducted performance reviews & disciplinary discussions. Initiated
continuous improvement events to identify/remove waste from processes.
 Led several team initiatives, including a LEAN event on Customer Order Fulfillment, improving productivity
by 8 tasks/hour, or ~25%.
 Analyzed small-parts picking process and implemented improvements, reducing resource requirements by 12
hours/day.
 Spearheaded ~4 barrier removal teams as part of an overall customer-focused quality system, improving
quality performance from 99.2% to 99.7%.
 Developed/implemented campaigns to promote safety, reducing recordable accidents by 33% in <one year.
EDUCATION
BA, Administration of Justice, University of Missouri, Kansas City, MO
Rockhurst High School, Kansas City, MO
CERTIFICATIONS AND TRAINING
RWD Project Management
Analysis and Design
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