Adam J. Cox is seeking new opportunities and has experience in managerial, fast-paced roles in industries such as energy and banking. He has a wealth of transferable skills including problem solving, process improvement, data validation, and account performance. His most recent role was as an Invoice Validation Executive where he was responsible for a company's largest client and validating invoices.

1. Cox E-Mail:adamj.cox@outlook.com
A Low Carbon Account Executiveseeking new opportunities.With managerial experienceand a number
of high pressured, fast-paced roles,the wealth of understandingand transferableskillsgained duringthis
time show the ability to progress and achievein different workingenvironments. Experience and
knowledge obtained from current and previous roles will bringimmediatebenefit to any team.
EmploymentHistory
Ecova/Engie
Invoice Validation Executive (June 2016 - Present)
 Individually responsiblefor the company’s largestclientand validating monthly invoices
within the agreed servicelevel agreements
 Running end of moth reporting and forwardingto the correlatingsites
 Chasingqueries to solveinvoicing issuesas soon as possible
 Retrieving missinginvoice for Optima , keeping records correct
 Processinginvoices,credits and re-bills
 Inputting paper invoiceto optima

EDF/Manpower
Low Carbon Account Executive (July 2014 – June 2016)
Shapingan improvement plan for an assigned stakeholder I successfully increased their compliance
scoreby 30.6% over a period of three months, enablingthem the opportunity to renew their contract.
 Liaisingand buildinglongterm relationshipswith external stakeholders/clients through several
communications to ensure a high standard of work.
 Managingand monitoring stakeholder’s progression through data entry/excel spreadsheets,
whileprovidingrelevantfeedback throughout their contracts.
 Creating, calculatingand payinginvoices.
 Ensuringstrictdeadlines areadhered to and ensuringwork is kept to strictOFGEM guidelines.
 Internal and external confidential data management.
 Fluent in use of internal systems, as well as designingand creatinguser friendly internal
spreadsheets.
 Attending monthly Account Manager/Executive meetings.
ECO Validation Executive (October 2013- July 2014)
Implemented a variety of process and trackingimprovements with a user friendly experience in mind.
Usingknowledge of ECO programmes, energy efficiency industry and a smartapproach to the work
load I undertook a variety of extra responsibilities thatresulted in step-up roleof Account Executive.
 Dealingwith company stakeholders.
 Ensured documents werecompliant with strictOFGEM guidelines.
 Collated documents for OFGEM Audits.
 Worked under the direction of the Key Partnership Manager andtookon and co-assisted with
managerial responsibilities.
 Compiled and delegated daily workand organisedmonthly Statreports with accuratefeedback.
 Coached and supported the team.
 Created and presented an MS Excel trainingprogramfor colleagues.
 Organised and updated reports, presenting this in both written and verbal formats.
 Managed and resolved validation issues whilsthelping theteam achieve the targets/goals
efficiently.
 Hosted and/or took minutes at staff meetings.
Adam
BusinessExpertise:
Administration,lvl 3
Complianceand Audit
Data validation
Quality Assurance
Basic proof reading
Process improvement
Change management
Coaching
Account Performance
FirstAid Trained
Computer literate
Knowledge of MicrosoftOffice
Strong Excel skills
Understandingof SAP & Citrix
Data Protection
Data Entry
Personal Expertise:
Strong problem solver
Excellent time management
Literate and numerate
Full UK drivinglicence,car owner
Analytical thinking
Diplomatic
Reliableand Adaptable
Positiveattitude
Good team player
Always willingto learn,gaining
new experiences and skills
Decision makingunder pressure
Always willingto support
colleagues

2. Barclays Bank PLC – UK Retail & BusinessBanking
Team Manager (February 2013 – October 2013)
In charge of a team of 13 Agents workingwith Bond accounts,and responsiblefor leading organising
schedules,monitoringthe team’s productivity,quality and conductappraisals.Also in command of
ensuringthat the companies and its customer goals arealigned and met.
 Supported staff in a challenging work environment and ensured team morale was high during
difficulttimes.
 Developed a network within the business.
 Introduced new processes and systems to the office.
 Dealt with complaints/ raised incidents/ make business decisions.
Change Management Specialist/R85 Subject Matter Expert (2011 – February 2013)
As a resultof migratingtheR85 process from a third party and usinginnovativetechniques to reduce
the backlogof 200,000 cases whilstconformingto controls and governance set by HMRC I earnt a
Barclays PlatinumAward,of which only 5 are won each year across B2C.
 Reduced cost and improved performance within the department.
 Worked with multiplebusiness areas.
 Improvedsystems and processes,ensured continuous improvement.
 Created OperatingInstructionsand conducted staff training.
 Investigated fraud, risks and sundry losses and enforced data management, retention and
disposal regulations.
 Organised and delegated work within my workflow, encouraged team members to take on
new challenges.
Customer Service Administrator / Quality Assurance Agent(2007 - 2011)
Due to my expertise, precision and strongwork ethic in the regular payments team I transitioned to
the Quality Assuranceteam, where attention to detail was essential to maintain a high standard of
work within the department.
 Quality checked for errors and provided feedback and raised areas of concern.
 Proof read and quality checked outgoing customer letters.
 Processed tasks quickly and dealtwith queries from colleagues and customers .
 Worked cooperatively to form partof a specialistteam.
 Active participantin the team buildingforum.
 Issued refunds and calculated shortfall and error codes.
 Setup/amended/cancelled regular payments.
Kier Group/Bellwinch Homes
Site Carpentry Apprenticeship(2006 - 2007)
 Workingfour days a week and completing a NVQ2.
 Conferencing with contractors and management.
Temporary work:GAME Ltd (2005 - 2006)
Part-time Employment:Pets at Home, Crayford (2003 - 2004)
References– Availableon Request
Qualifications & Training:
Firstaid trainingwithin EDF
Barclays AspiringLeaders Program
Barclays in-house training
UKRBB Fire Safety,
UKRBB Health and Safety,
UKRBB Sanctions Basic Training,
UKRBB Protection and Welfare,
UKRBB Records Management,
UKRBB Money Laundering,
UKRBB Data Protection,
UKRBB Fraud Awareness,
UKRBB Know Your Customer,
UKRBB Discipline,Capability &
Grievance
Education:
NVQ2 Customer Servicing
Spring Board, Bromley
CSCS Health and Safety
NVQ2 in sitecarpentry
Intermediate Construction Award
Institute of Carpenters Foundation
Certificate
A levels
Science : C-C
Product: D
Cleeve Park School, Sidcup GCSEs
9 A-C includingMaths and English