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ENAAM ALUM
https://www.linkedin.com/in/enaam-alum-5436b238
58 Queenswood Road, Birmingham, West Midlands B13 9AX 0754-6794-795 enaamlum@yahoo.co.uk
BACKGROUND SUMMARY
Innovative, performance-driven, and highly creative professional, with solid academic foundation and comprehensive years of experience in
overall aspects of Business management, finance and budgeting, organisational operations, and sales development. Earned broad-based
background in all facets of project lifecycle development, from initial analysis and conceptual design, through implementation, quality review,
and enhancement to optimize operational efficiencies as well as improve business and operations. Adept at developing plans, establishing
meaningful metrics, and implementing strong quality management, resulting in fulfilment of organization and project requirements and
specifications. Skilled at resolving and identifying resource requirements to improve efficiency, productivity, and business processes toward
successful attainment of organisational goals.
Objective: To acquire the position of a junior project manager where I can learn to implement the management principles practically and get an
opportunity to sharpen my management abilities by working under a management expert.
EDUCATION
Birmingham City University |Birmingham 2019
M.Sc.: Project Management APM Accredited (Expected Distinction) ( Project work: Investigating Agile Software Development Projects in the UK)
Birmingham City University |Birmingham 2012
Bachelor of Arts: Business and Management (1st Class)
The Sixth Form College Solihull 2008
A Levels
Birmingham Business Studies (A Level); Applied ICT.
CERTIFICATIONS
Scrum Master Certified (SMC)
International Scrum Institute: 71324993086513
Prince2 Foundation : Studying
Microsoft Office Specialist (Exam to be taken in June 2019)
Certified Customer Service Professional
City & Guild License: 601/3562/1
AREA OF EXPERTISE

 Operation Management
 Leadership Development
 Project Management
 Microsoft Office Suite

 Coaching and Training
 Customer Satisfaction
 Team Player
 Quality Assurance

 Talent Hunt
 Policies and Procedures
 Business Development
 Budget Negotiation and Management
CORE COMPETENCIES
 Solid understanding of the implications of new information for both current and future problem-solving and decision-making.
 Expert in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to
problems.
 Strong ability to prioritize own workload, create and implement effective plans to manage workload in line with organisational objectives
and priorities.
 Ability to identify complex problems and review related information to develop and evaluate options and implement solutions.
 Ability to communicate effectively to clarify complex data and sensitive information.
 Thorough understanding of the importance of accurate reports and plans, with a strong working knowledge of data management.
 Establishing project goals and resolving issues with on-going projects.
 Strong motivator/team player with effective and excellent planning, organisational, and negotiation strengths as well as the ability to
lead, reach consensus, establish goals, and attain results.
 Ability to facilitate teamwork, build rapport, and manage conflict. Establish high standards for staff achievement and training.
 Committed to professional development, willing and able to complete special projects as required.
PROFESSIONAL EXPERIENCE
Opilio Recruitment | Digital Recruitment Specialists - Recruitment Consultant (Project Management Desk)
Coventry 03/2019 - 05/2019
I was hired to work on the Project Management Desk due to my specialist knowledge in the Project Management discipline and interest in the
subject. The short stint as recruitment consultant was to fill Senior Digital Project Manager roles in London, offering Opilio clients, quality
candidates for their roles. I enjoyed my time at Opilio, speaking to 15 to 20 project managers everyday about their day job.
 Ensured projects were effectively resourced and managed relationships with a wide range of groups, including all internal and external
project contributors.
 Manage weekly status reporting & issues/risks updates, and check for accuracy
 Organise and articulate critical milestones, deliverables and project plans via Project Management Forums to varying levels of
management
 Responsible for maintaining effective working relationships with various project managers and senior management to communicate
project status
 Presented weekly status reports to Senior Management for the above program, covering project accomplishments, risks, issues &
changes
 Conducted in-depth interviews of potential candidates, demonstrating ability to anticipate recruiting manager's preferences with a high
offer-to-interview ratio.
 Maintained all statistical data associated with the recruitment of open positions ensuring timely and accurate information processing
 Conducted onsite and offsite client meetings with clients that resulted in a personalized approach for solving their business needs
 Coordinated with team members to develop strategies aimed at accomplishing weekly business growth goals while remaining
accountable for individual growth goals.
 Updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks;
participating in professional organisations
Wesleyan Bank Limited - Work Placement (PMO)
Birmingham 10/2018 - 12/2018
Wesleyan Bank uses Waterfall Methodology for the majority of their projects, but are transitioning to Agile as their Digital team are creating
innovative products for their customers to use.
 Successfully collaborated on the review of project results, relevant documents and reports, to identify problems, recommend and track
progress on corrective actions.
 Focused on client satisfaction from start to finish, including assisting with post-launch product support
 Built efficiency and effective responsiveness into existing operations, and help define new operational strategies.
 Resolved problems identified in the integration and test phase. Work with identified business users to define data requirements.
 Identify trends and changes: deadlines and deliverables; maintained contact with all Stakeholders both internal/external.
 Analysed existing work-flows of systems to identify and implement operational improvements.
 Established and maintained relationships with clients to ensure quality service and satisfaction
Sigma Financial Group - Complaints Handler (ScottishPower)
Birmingham 11/2017 - 02/2019
 Resolved service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the
best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
 Provided training and guidance on reporting regulations.
 Consistently achieved bonus by hitting all KPI
 Collaborated closely with Help Desk to re-create customer problems as necessary during complaint investigations.
 Evaluated complaints to analyse whether an investigation is necessary and when appropriate, lead and participated in those complaint
investigations.
 Elected Voice Rep for department of 60 FTE and helped coordinate, schedule meetings with operations director.
Sigma Financial Group - Complaints Handler (Extra Energy)
Birmingham 03/2017 - 11/2017
 Acted as an escalation point to deal with high level complaints/escalations. 25 cases daily
 Assessed accounts and providing accurate feedback to customers in relation to complaints, clearly highlighting those areas where
remedial or development action is required.
 Operated within the companies Compliance Review procedures and processes, ensuring that these are applied consistently alongside
organisation guidelines.
 Worked in a positive and co-operative manner with colleagues in other departments and teams to solve customer concerns and
complaints.
 Ensured that any complaints received were fully investigated in a timely manner and that all responses were sent within the set time
frame.
Sigma Financial Group - Customer Service/Payments Department (First Utility)
Birmingham 10/2016 - 03/2017
 Duties included, setting up affordable payment plans, prepayment queries, submitting customer complaints on Salesforce, Taking
Payments.
Sigma Financial Group - Customer Service Advisor/Collections (ScottishPower)
Birmingham 10/2015 - 11/2016
 Inbound/Outbound busy Campaign, providing customer service to customers with outstanding balances.
 Identifying vulnerable Customers and sign posting to available help, remaining professional at all times

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A LABORATORY MANUAL FOR ORGANIC CHEMISTRY.pdf
 

Enaam Alum CV

  • 1. ENAAM ALUM https://www.linkedin.com/in/enaam-alum-5436b238 58 Queenswood Road, Birmingham, West Midlands B13 9AX 0754-6794-795 enaamlum@yahoo.co.uk BACKGROUND SUMMARY Innovative, performance-driven, and highly creative professional, with solid academic foundation and comprehensive years of experience in overall aspects of Business management, finance and budgeting, organisational operations, and sales development. Earned broad-based background in all facets of project lifecycle development, from initial analysis and conceptual design, through implementation, quality review, and enhancement to optimize operational efficiencies as well as improve business and operations. Adept at developing plans, establishing meaningful metrics, and implementing strong quality management, resulting in fulfilment of organization and project requirements and specifications. Skilled at resolving and identifying resource requirements to improve efficiency, productivity, and business processes toward successful attainment of organisational goals. Objective: To acquire the position of a junior project manager where I can learn to implement the management principles practically and get an opportunity to sharpen my management abilities by working under a management expert. EDUCATION Birmingham City University |Birmingham 2019 M.Sc.: Project Management APM Accredited (Expected Distinction) ( Project work: Investigating Agile Software Development Projects in the UK) Birmingham City University |Birmingham 2012 Bachelor of Arts: Business and Management (1st Class) The Sixth Form College Solihull 2008 A Levels Birmingham Business Studies (A Level); Applied ICT. CERTIFICATIONS Scrum Master Certified (SMC) International Scrum Institute: 71324993086513 Prince2 Foundation : Studying Microsoft Office Specialist (Exam to be taken in June 2019) Certified Customer Service Professional City & Guild License: 601/3562/1 AREA OF EXPERTISE   Operation Management  Leadership Development  Project Management  Microsoft Office Suite   Coaching and Training  Customer Satisfaction  Team Player  Quality Assurance   Talent Hunt  Policies and Procedures  Business Development  Budget Negotiation and Management CORE COMPETENCIES  Solid understanding of the implications of new information for both current and future problem-solving and decision-making.  Expert in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.  Strong ability to prioritize own workload, create and implement effective plans to manage workload in line with organisational objectives and priorities.  Ability to identify complex problems and review related information to develop and evaluate options and implement solutions.  Ability to communicate effectively to clarify complex data and sensitive information.  Thorough understanding of the importance of accurate reports and plans, with a strong working knowledge of data management.  Establishing project goals and resolving issues with on-going projects.  Strong motivator/team player with effective and excellent planning, organisational, and negotiation strengths as well as the ability to lead, reach consensus, establish goals, and attain results.  Ability to facilitate teamwork, build rapport, and manage conflict. Establish high standards for staff achievement and training.  Committed to professional development, willing and able to complete special projects as required. PROFESSIONAL EXPERIENCE Opilio Recruitment | Digital Recruitment Specialists - Recruitment Consultant (Project Management Desk) Coventry 03/2019 - 05/2019 I was hired to work on the Project Management Desk due to my specialist knowledge in the Project Management discipline and interest in the subject. The short stint as recruitment consultant was to fill Senior Digital Project Manager roles in London, offering Opilio clients, quality candidates for their roles. I enjoyed my time at Opilio, speaking to 15 to 20 project managers everyday about their day job.  Ensured projects were effectively resourced and managed relationships with a wide range of groups, including all internal and external project contributors.
  • 2.  Manage weekly status reporting & issues/risks updates, and check for accuracy  Organise and articulate critical milestones, deliverables and project plans via Project Management Forums to varying levels of management  Responsible for maintaining effective working relationships with various project managers and senior management to communicate project status  Presented weekly status reports to Senior Management for the above program, covering project accomplishments, risks, issues & changes  Conducted in-depth interviews of potential candidates, demonstrating ability to anticipate recruiting manager's preferences with a high offer-to-interview ratio.  Maintained all statistical data associated with the recruitment of open positions ensuring timely and accurate information processing  Conducted onsite and offsite client meetings with clients that resulted in a personalized approach for solving their business needs  Coordinated with team members to develop strategies aimed at accomplishing weekly business growth goals while remaining accountable for individual growth goals.  Updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organisations Wesleyan Bank Limited - Work Placement (PMO) Birmingham 10/2018 - 12/2018 Wesleyan Bank uses Waterfall Methodology for the majority of their projects, but are transitioning to Agile as their Digital team are creating innovative products for their customers to use.  Successfully collaborated on the review of project results, relevant documents and reports, to identify problems, recommend and track progress on corrective actions.  Focused on client satisfaction from start to finish, including assisting with post-launch product support  Built efficiency and effective responsiveness into existing operations, and help define new operational strategies.  Resolved problems identified in the integration and test phase. Work with identified business users to define data requirements.  Identify trends and changes: deadlines and deliverables; maintained contact with all Stakeholders both internal/external.  Analysed existing work-flows of systems to identify and implement operational improvements.  Established and maintained relationships with clients to ensure quality service and satisfaction Sigma Financial Group - Complaints Handler (ScottishPower) Birmingham 11/2017 - 02/2019  Resolved service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.  Provided training and guidance on reporting regulations.  Consistently achieved bonus by hitting all KPI  Collaborated closely with Help Desk to re-create customer problems as necessary during complaint investigations.  Evaluated complaints to analyse whether an investigation is necessary and when appropriate, lead and participated in those complaint investigations.  Elected Voice Rep for department of 60 FTE and helped coordinate, schedule meetings with operations director. Sigma Financial Group - Complaints Handler (Extra Energy) Birmingham 03/2017 - 11/2017  Acted as an escalation point to deal with high level complaints/escalations. 25 cases daily  Assessed accounts and providing accurate feedback to customers in relation to complaints, clearly highlighting those areas where remedial or development action is required.  Operated within the companies Compliance Review procedures and processes, ensuring that these are applied consistently alongside organisation guidelines.  Worked in a positive and co-operative manner with colleagues in other departments and teams to solve customer concerns and complaints.  Ensured that any complaints received were fully investigated in a timely manner and that all responses were sent within the set time frame. Sigma Financial Group - Customer Service/Payments Department (First Utility) Birmingham 10/2016 - 03/2017  Duties included, setting up affordable payment plans, prepayment queries, submitting customer complaints on Salesforce, Taking Payments. Sigma Financial Group - Customer Service Advisor/Collections (ScottishPower) Birmingham 10/2015 - 11/2016  Inbound/Outbound busy Campaign, providing customer service to customers with outstanding balances.  Identifying vulnerable Customers and sign posting to available help, remaining professional at all times