Lauren Kearsley has over 10 years of experience in recruitment and project coordination. She currently works as a Reward and Data Project Coordinator at Reed Business Information, where she manages projects, trains customers, and ensures customer satisfaction. Previously she held roles in recruitment consulting, lettings, and sales. She has a strong track record of exceeding targets and building client relationships.

1. Lauren Kearsley
Sutton, Surrey
07738686966
laurenekearsley@gmail.com
Profile
I am a confident and ambitious individual with a bubbly personality. I am very keen to learn and enjoy being busy. This
eagerness to learn has helped me to gain new skills which have enabled me to progress within certain roles. I am a very
trustworthy and reliable individual with strong communication skills. I work well as part of a team or on my own and can
be very independent.
Education
Sept 98 – Jul 05 Glenthorne High School
10 GCSEs A-C including English, Maths and Science
3 A Levels B-C
Key Skills
 Customer / client service: Customer focused; extensive experience building and maintaining client relationships
and delivering strong customer service
 Analytics / numeracy: Advanced Excel skills
 HR / recruitment / reward: Extensive experience recruiting for specialist roles including creating job descriptions,
interviewing etc. Strong understanding of reward process, challenges and data requirements
 Sales: 6 years sales experience managing and growing a local client base
 Teamwork: Confident leading and working in teams, effective communicator, positive attitude
 Project management: Proactively led special projects in a number of roles; focused on delivering business
benefits. Highly organised and results focused
 IT and systems: Proficient in the use of a number of computer programmes / systems, pick up new packages
very quickly.
Experience with Microsoft Office and Outlook, advanced Excel including Pivot tables, Project and PowerPoint.
Citrix systems, Salesforce, a variety of CMS programmes. Sharepoint.
Past experience includes: CFP, Homeview, Vebra, and Microsoft Programs, Find a property editor, Prime location,
Guardian Wizard, PMX, Right Move, Guildleads
Employment History
Mar 14 – Present Reed Business Information
Reward & Data Project Coordinator XpertHR Salary Surveys
Key Responsibilities:
Training and Support
 Ensure successful on-boarding of new Salary Surveys customers; transitioning from sales to participant
relationship management
 Responsible for ensuring clients are trained on salary survey products such as online salary data tools, explaining
market data and how it can be used to advise on reward issues using online and on site webinar training tools such
as Webex, Glance and Lync/Skype.
 Develop ongoing relationships with customers to ensure product solutions continue to deliver business benefits
 Answer queries from customers, escalating and referring queries where appropriate.
 Provide expert technical advice and support to sales and marketing teams; support sales discussions to
understand customer requirements and set expectations
 Planning and conducting training sessions on basic functions within Excel for members of the department.
 Creating new training plans and implementing new processes.
Reporting and Administration
 Ensure CRM databases are up to date with correct customer information; conduct regular data audits
 Monitor and report on key business KPIs for the Senior Management Team; identify issues and
 Manage and report on additional customer requirements to ensure SLAs are maintained
 Lead / support projects to improve customer experience and internal processes, collaborating with internal team
members and senior stakeholders

2. Project Co-ordinator / Project manager
 Managing specific projects within the salary surveys team from start to finish, working with other areas of the
business such as sales, utilising project support, reporting regularly on progress to the Executive and producing
overall reports with results and deliverables; regularly using PowerPoint to demonstrate results.
 Co-coordinating all training, job matching and bespoke work and ensuring they are arranged and completed within
the set timeframe.
 Making sure the process for all customers runs smoothly from start to finish (From the initial pack being sent to
delivering data to making sure they are utilising their subscription throughout the license lifetime.
 Working closely with the sales and participation teams to ensure we are managing customers’ needs throughout
the lifetime of the subscription.
 Currently working on a project to look at processes and tracking within the content team. This also requires me to
create a training programme to teach the team how best to use Excel for their needs. I will then be delivering the
training through a series of group training sessions.
Events Organisation
 Organising a survey user group twice yearly for customers who purchase our Top Charities survey. Including
booking rooms, venues, catering, marketing materials, sending invites, creating supporting materials used for the
meeting such as agenda items, organising travel for some customers, organising conference call dial in if needed.
 Piloting a similar meeting for one of our other larger surveys from scratch.
Key Achievements
I managed a project to increase the amount of data submitted within our Computer Staff Survey. This project ran over
the second half of 2015(and has become a business as usual project for 2016). When the Computer Staff Survey was
published in 2015 key skills data had increased by significantly more than the anticipated outcome I was recognised
internally for my work on the project and awarded awarded a cash bonus for my work on this project. The outcome of
the project enabled us to implement better processes to server increase key skills data in the Computer Staff Survey
for 2016.
Feb 12 – Mar 14 Reed Accountancy
Senior Recruitment Consultant / Team Leader
Senior Temporaries Consultant, Sutton (6 month contract)
 Took leadership of an underachieving desk; challenged to improve client relations and income
 Successfully tripled both the desk’s income and temporary numbers out
 Handed over a very warm and client rich desk to my successor which has continued to grow and still benefits from
repeat business from new relationships I built
Senior Temporaries Consultant, Kingston
 Based on success at Sutton, tasked with working on a project to do the same with the Kingston area
 Responsible for improving performance and income which had decreased significantly due to high consultant
turnover and market conditions
Sept 11 – Feb 12 Robert Half International
Senior Recruitment Consultant / Acting Division Manager
Key Responsibilities:
 Headhunted potential candidates, conducted interviews, prepared and formatted CVs
 Maintained candidate database; responsible for marketing roles / services to both new and existing candidates
 Managed full spectrum of the recruitment process; candidate screening, interview process, performance feedback
and offer negotiation
 Developed long-term, trusted relationships with clients through comprehensive and in-depth knowledge of their
organisation, culture and resourcing requirements; responded quickly and precisely to vacancies
 Negotiated terms of business based on the premise of exclusivity for the role or volume of business provided
 Consulted on client resourcing briefs, communicated details to relevant candidates
 Identified new business opportunities using marketing techniques, research, media, referrals and networking
 Monitored weekly KPIs
 Sox Compliant
Sept 08 – Sept 11 Reed Specialist Recruitment (Reed Accountancy)
Senior Recruitment Consultant

3. Key Responsibilities:
 Led a successful project to establish and manage a new NHS desk, recruiting for very niche and high level roles
 Overcame a shortage of supply; effectively sourced all candidates through referrals and recommendations
 Account managed Reed’s HO; recruited on average at least one credit controller per week for the busy credit
control department of 50. Also looked after payroll, treasury, cash allocation and client accounts departments
Key Achievements:
 Developed strong relationships with new clients, provided excellent service and received repeat business
 Achieved the highest number of temporary candidates out on assignment within the team
 Supported colleagues with specific vacancy requirements with my thorough candidate knowledge
 Won a number of positions for the business by competing with specialist agencies in a specific industry
Aug 07 – Sept 08 The Oaks Residential Lettings
Lettings Consultant / Negotiator
Key Responsibilities:
 Headhunted applicants
 Arranged and conducted viewings with clients
 Updated property websites with property details, prices, descriptions, etc
 Marketed and promoted lettings, developed advertising materials
 Dealt with management properties; liaised with contractors and updated files for tenants and landlords
 Processed references through Homelet, a system which required training and a certificate
 Responsible for confirming lets with landlords
 Booked inspections and compilations
Key Achievements:
 Built strong teamworking skills; working on office based commission we had to pull together to achieve our
common goals
 Regularly exceeded targets even in tough conditions e.g. the beginning of the year has been known to be the most
difficult time in the property industry
Previous Roles
May 07 – Aug 07 Andrew Purnell & Co, Lettings Consultant / Negotiator
Jan 07 – May 07 London Clubs International, Croupier
Apr 06 – Jan 07 Chiltern Day Nursery, Nursery Nurse
Sept 06 – Jan 07 LA Fitness, Nursery Nurse
Oct 03 – Apr 06 Asda, Checkout Supervisor