The document provides a detailed study on Thomas Cook India, including:
- An overview of the company's history beginning in 1841 and its expansion across India and other countries.
- Details on the company's areas of business including international and domestic holidays, foreign exchange, flights, hotels, gifts cards, visa and insurance services.
- Information on the company's management structure and board of directors.
- Highlights of awards and recognition received by Thomas Cook India.
- Contact information for the company's head office, debenture trustee, and registrar and share transfer agent.
An Industrial, Business or service organization by taking up a project study is most important part of our PGDM course & is must as per the syllabus prescribed by Indian Institute of Tourism and Travel Management. PGDM course is of administrative and managerial activity of industrial, Business or service organization. The main objective of this project study is to help the student to develop ability to practical technique to solve real life problem related to industrial Business or Service organization.
An Industrial, Business or service organization by taking up a project study is most important part of our PGDM course & is must as per the syllabus prescribed by Indian Institute of Tourism and Travel Management. PGDM course is of administrative and managerial activity of industrial, Business or service organization. The main objective of this project study is to help the student to develop ability to practical technique to solve real life problem related to industrial Business or Service organization.
My training during the summer internship helped me recognize how the industry functions and how it manages to provide a wide range of services to customers with varied tastes and budgets.
The main purpose of my project is to understand the functioning of a Destination Management Company and how it is able to provide services to the tourists in the other country.
Adventure tourism (challenges faced by India)cidroypaes
The Adventure tourism is a type of niche tourism involving exploration or travel to remote areas, where the traveler should expect the unexpected. Adventure tourism is rapidly growing in popularity as tourists seek unusual holidays, different from the typical beach vacation.
ITDC - INDIA TOURISM DEVELOPMENT CORPORATION Abdul Razak
ITDC is the second most important organization after India Tourism. It works as a public sector organization. The Corporation is running hotels, restaurants at various places for tourists, besides providing transport facilities.
PRESENTATION ON Tourist Area Life Cycle
The tourism lifecycle theory was firstly proposed in 1963 by the German researcher Christaller, who described the development of tourism through three stages like a common product, namely “discovery, growth and decline”.
In 1980, Butler developed a model which shows how any tourist resort may grow is known asTourist Area Life Cycle.
My training during the summer internship helped me recognize how the industry functions and how it manages to provide a wide range of services to customers with varied tastes and budgets.
The main purpose of my project is to understand the functioning of a Destination Management Company and how it is able to provide services to the tourists in the other country.
Adventure tourism (challenges faced by India)cidroypaes
The Adventure tourism is a type of niche tourism involving exploration or travel to remote areas, where the traveler should expect the unexpected. Adventure tourism is rapidly growing in popularity as tourists seek unusual holidays, different from the typical beach vacation.
ITDC - INDIA TOURISM DEVELOPMENT CORPORATION Abdul Razak
ITDC is the second most important organization after India Tourism. It works as a public sector organization. The Corporation is running hotels, restaurants at various places for tourists, besides providing transport facilities.
PRESENTATION ON Tourist Area Life Cycle
The tourism lifecycle theory was firstly proposed in 1963 by the German researcher Christaller, who described the development of tourism through three stages like a common product, namely “discovery, growth and decline”.
In 1980, Butler developed a model which shows how any tourist resort may grow is known asTourist Area Life Cycle.
ANALYSIS OF FINANCIAL PERFORMANCE OF THOMAS COOK (INDIA) LTD. USING RATIO ANA...Anirban Chakraborty
ANALYSIS OF FINANCIAL PERFORMANCE OF THOMAS COOK (INDIA) LTD. USING RATIO ANALYSIS
This study gives in detail the analysis of various financial ratios based upon the past as well as
the present performance of Thomas Cook (India) Ltd. expressed in financial data. Based upon
the results from these financial ratios conclusions are driven out that whether the company has
been earning profits or not and also that how much it has used these results in its growth. So, the
company can also manage each of its current assets namely cash management, accounts
receivable management and also its liabilities like creditors, loans, bills payables etc. so that it
can maintain an identical financial ratio for each of its business aspects like solvency ratios,
turnover ratios, profitability ratios etc.
Electronic commerce (ecommerce) is a type of business model, or segment of a larger business model, that enables a firm or individual to conduct business over an electronic network, typically the internet
A STUDY ON THE WELFARE MEASURES PROVIDED IN THE COMPANY WITH REGARDS TO JOB S...AnthonyJudeAJME
This study deals with the detailed analysis of the welfare measures provided in the company and the measures which can be introduced for the betterment of employees with special reference to TVS company at Madurai.
The Muthoot Group is an 127-year-old business house based in India. It has interests in Financial Services, Information Technology, Media, Healthcare, Education, Power Generation, Infrastructure, Plantations, Precious metal, Tourism, and Hospitality. The Muthoot Group operates in 23 states in India, and has presence in USA, UK and UAE. It is wholly owned and managed by the Muthoot Family.
Pragmatic Educational Society (International institute of Aviation & Tourism ...pinky debnath
We invite the interested individuals to join hands in partnership with us in sharing our profitability and growth. We request you to get in contact on 8744013901 for further details and queries. As Pragmatic Educational Society (registered under the Societies Registration Act, 1860) is announcing the batch on Tourism Management, commencing by Mid march 2017 in partnership with NSDC and affiliated with THSC.
MC INTERNATIONALS | TRAVEL COMPANY IN JHANGAshBhatt4
Experience the world with MC Internationals travel and tourism. From foreign getways to cultural concentration, we tailor unforgettable journeys for every traveler. Let us turn your dream into reality and create lasting memories. Explore with us today. #TRAVEL,COMPANY #BEST,TRAVEL,COMPANY #VISIT,VISA #EMPLOYMENT,VISA #STUDY,VISA #HAJJ,AND,UMRAH
How To Talk To a Live Person at American Airlinesflyn goo
This page by FlynGoo can become your ultimate guide to connecting with a live person at American Airlines. Have you ever felt lost in the automated maze of customer service menus? FlynGoo is here to rescue you from endless phone trees and automated responses. With just a click or a call to a specific number, we ensure you get the human touch you deserve. No more frustration, no more waiting on hold - we simplify the process, making your travel experience smoother and more enjoyable.
The Power of a Glamping Go-To-Market Accelerator Plan.pptxRezStream
Unlock the secrets to success with our comprehensive 8-Step Glamping Accelerator Go-To-Market Plan! Watch our FREE webinar, where you'll receive expert guidance and invaluable insights on every aspect of launching and growing your glamping business.
The Cherry Blossom season in Hunza begins in the second week of March and lasts until the end of April, varying with altitude. During this enchanting period, tourists from around the world flock to Hunza Valley to witness its transformation into a vibrant tapestry of white, pink, and green. The valley comes alive with cherry blossoms, creating a picturesque and mesmerizing landscape that captivates visitors.
About the Company:
The Cherry Blossom season in Hunza starts in the second week of March and extends until the end of April, depending on the altitude. During this enchanting period, tourists from around the globe travel to Hunza Valley to witness its transformation into a vibrant tapestry of white, pink, and green. The valley comes alive with cherry blossoms, creating a picturesque and mesmerizing landscape that captivates all who visit. For the best experience, join Hunza Adventure Tours, the top tour company in Pakistan, and immerse yourself in this breathtaking seasonal spectacle.
Discover Palmer, Puerto Rico, through an immersive cultural tour that unveils its rich history and vibrant traditions. Experience lively festivals, savor authentic cuisine, and explore local markets. Visit historical landmarks, museums, and stunning colonial architecture. Engage with friendly locals, enjoy live music, and hike scenic nature trails, all while participating in cultural workshops and discovering unique artisan crafts.
During the coldest months, Italy transforms into a winter wonderland, providing visitors with a very unique experience. From the Settimana Bianca ski event to the lively Carnevale celebrations, Italy's winter festivities provide something for everyone. Enjoy hot cocoa, eat hearty comfort foods, and buy during winter deals. Explore the country's rich cultural past by participating in Settimana Bianca, and Carnevale, sipping hot chocolate, shopping during winter deals, and indulging in winter comfort foods. Visit our website https://timeforsicily.com/ for more information.
Its running cost is among the diverse vital aspects you must consider before buying an electric scooter. Calculate the cost of getting e-scooter charge for your regular usage to calculate its economic efficiency, similar to people who investigate the mileage of petrol or diesel-driven scooters.
LUXURY TRAVEL THE ULTIMATE TOKYO EXPERIENCE FROM SINGAPORE.pdfDiper Tour
Get off on the most luxurious Tokyo itinerary from Singapore. Experience Tokyo’s sophisticated modernism and rich tradition with first-class travel, sumptuous lodging, fine food, and special tours. Savor the finest that this energetic city has to offer for an experience that will never be forgotten.
BTW UK Visa Application Process, Uk Visa complete guide, Uk Visa fees, requirements and application process. Know all about uk visa and best way to apply for the uk visa. Get to know about the requirements that allows you for the faster visa appliaction. BTW UK Visa Application Process, Uk Visa complete guide, Uk Visa fees, requirements and application process. Know all about uk visa and best way to apply for the uk visa. Get to know about the requirements that allows you for the faster visa appliaction. BTW UK Visa Application Process, Uk Visa complete guide, Uk Visa fees, requirements and application process. Know all about uk visa and best way to apply for the uk visa. Get to know about the requirements that allows you for the faster visa appliaction. BTW UK Visa Application Process, Uk Visa complete guide, Uk Visa fees, requirements and application process. Know all about uk visa and best way to apply for the uk visa. Get to know about the requirements that allows you for the faster visa appliaction. BTW UK Visa Application Process, Uk Visa complete guide, Uk Visa fees, requirements and application process. Know all about uk visa and best way to apply for the uk visa. Get to know about the requirements that allows you for the faster visa appliaction. BTW UK Visa Application Process, Uk Visa complete guide, Uk Visa fees, requirements and application process. Know all about uk visa and best way to apply for the uk visa. Get to know about the requirements that allows you for the faster visa appliaction. BTW UK Visa Application Process, Uk Visa complete guide, Uk Visa fees, requirements and application process. Know all about uk visa and best way to apply for the uk visa. Get to know about the requirements that allows you for the faster visa appliaction. BTW UK Visa Application Process, Uk Visa complete guide, Uk Visa fees, requirements and application process. Know all about uk visa and best way to apply for the uk visa. Get to know about the requirements that allows you for the faster visa appliaction. Get information in this PDF and simplyfy your visa process.
Exploring Montreal's Artistic Heritage Top Art Galleries and Museums to VisitSpade & Palacio Tours
Montreal boasts a vibrant artistic heritage, showcased in its top art galleries and museums. From the expansive collections at the Montreal Museum of Fine Arts to the cutting-edge exhibits at the Musée d'art contemporain, discover the city's rich cultural landscape. Experience dynamic street art, indigenous works, and contemporary pieces, reflecting Montreal's diverse and innovative art scene.
4 DAYS MASAI MARA WILDEBEEST MIGRATION SAFARI TOUR PACKAGE KENYABush Troop Safari
Join our 4-day Masai Mara Wildebeest Migration Safari in Kenya. Witness the incredible wildebeest migration, enjoy exciting game drives, and stay in comfortable lodges. Get up close and personal with one of nature's most amazing exhibits! Book Your Safari Today at - https://bushtroop-safaris.com/
Discover the wonders of the Wenatchee River with a variety of river tours in Monitor, WA. Whether you're seeking thrilling whitewater rafting, peaceful kayaking, family-friendly float trips, or scenic sunset cruises, there's something for everyone. Enjoy fishing, wildlife spotting, bird watching, and more in this beautiful natural setting, perfect for outdoor enthusiasts and families alike.
How To Change Name On Volaris Ticket.pdfnamechange763
How to change name on Volaris ticket? This is one of the most common questions asked by travelers flying with Volaris Airlines. The mentioned details can help you with your name rectification on the airline ticket. If you are still facing difficulties call the consolidation desk at +1-800-865-1848.
London Country Tours, the foremost travel partner offers customized Stonehenge tours from London coming with private tour guides and direct access to the inner circles. Visit: https://www.londoncountrytours.co.uk/tour/tours-to-stonehenge-oxford/
Antarctica- Icy wilderness of extremes and wondertahreemzahra82
In this presentation, we delve into the captivating realm of Antarctica, Earth's southernmost continent. This icy wilderness stands as a testament to extremes, with record-breaking cold temperatures and vast expanses of pristine ice. Antarctica's landscape is dominated by towering glaciers, colossal icebergs, and expansive ice shelves. Yet, amidst this frozen expanse, a rich tapestry of unique wildlife thrives, including penguins, seals, and seabirds, all finely attuned to survive in this harsh environment. Beyond its natural wonders, Antarctica also serves as a vital hub for scientific exploration, providing invaluable insights into climate change and the Earth's history
1. A Detailed Study on Thomas Cook India
Page | 1
A Detail Information Study on Thomas Cook India
Submitted By
PGDM 05 (SECTION B) (2015-2017)
Tanmoy Roy (030105007)
Under the guidance of
Prof. Arpita Chowdhury (Faculty of Business Communication, Globsyn Business School)
In
Department of Management Studies
Globsyn Business School
MouzaChandi, PS- Bishnupur, Amtala,
J.L. No- 101, District- 24 Parganas (South), D.H. Road,
Pin- 743503, West Bengal, India.
2. A Detailed Study on Thomas Cook India
Page | 2
Table Of Contents Page No
CHAPTER 1 3-6
CHAPTER 2 7-8
CHAPTER 3 9-13
CHAPTER 4 14
CHAPTER 5 15-17
CHAPTER 6 18-22
3. A Detailed Study on Thomas Cook India
Page | 3
Chapter - 1
History and Background of the Company:
On July 5, 1841, young Thomas Cook arranged an 11-mile train journey priced at merely 1 shilling, for
a motley group of 570 passengers from Leicester to Loughborough. And this marked the beginning of a
chapter in travel history. He went on to introduce a railway tour of Europe. But it wasn't until the early
1860s that he began the travel firm, Thomas Cook & Son, which included tours of the USA. The
Company also started operations for military transport and postal services for England and Egypt during
the 1880s.
Thomas Cook has widely been acclaimed as the founder of world tourism, and in addition to the world’s
first package tour in 1841, Thomas Cook introduced a number of customer empowering innovations that
we take for granted today: pre-paid hotel coupons (in 1868), holiday brochures (in 1858) and travellers
cheques (in 1874).
The world got around and by the early 1900s, the who's who of the era - kings, politicians, bishops and
professors - patronised Thomas Cook's travel itinerary.
As the years passed by, the Company introduced the world to a whole new concept of leisure and
business travel. Driving innovation in the business, it connected continents and presented the people an
4. A Detailed Study on Thomas Cook India
Page | 4
economic and state mode of travel across them.
In 1881, Thomas Cook started its India operations, with its first office being set up in Mumbai. As it
expanded its horizons across the subcontinent, the Company came to be known as Thomas Cook
Overseas Ltd. And on 21st October 1978, it was christened Thomas Cook (India) Ltd, only to make its
first public issue in February 1983. In the year 2000, the Group commenced its operations in Mauritius
and also acquired the Sri Lanka business from Thomas Cook Overseas Ltd, UK. In 2006, Thomas Cook
(India) Limited acquired LKP Forex Limited and Travel Corporation (India) Pvt. Ltd. (TCI). In May
2012, Thomas Cook Group plc, UK (the erstwhile parent) sold its investment in Thomas Cook (India)
Limited (TCIL) to Fairbridge Capital (Mauritius) Limited (Fairbridge). Fairbridge made an open offer to
the non-promoters and post August 14, 2012, TCIL is part of Fairfax Group, Canada.
Thomas Cook (India) Ltd (TCIL) is the leading integrated travel and travel related financial services
company in the country offering a broad spectrum of services that include Foreign Exchange, Corporate
Travel, MICE, Leisure Travel, Insurance, Visa & Passport services and E-Business. The company set up
its first office in India in 1881.
TCIL’s footprint (exclusive of its subsidiaries) currently extends to over 232 locations (including 23
airport counters) in 92 cities across India, Mauritius & Sri Lanka and is supported by a strong partner
network of 116 Gold Circle Partners and 112 Preferred Sales Agents in over 130 cities across India.
ICRA upgraded the long term rating of Thomas Cook (India) Limited’s non-convertible debenture
programme to ‘ICRA AA/Stable’. CRISIL has assigned a long term rating of ‘CRISIL AA-/ stable‘ to
the non-convertible debenture programme and long term banking facilities, and a short term rating of
CRISIL A1+ to TCIL’s banking facilities. Further, ICRA has assigned a rating of ‘ICRA AA-/Stable’ to
the company’s preference share programme.
Thomas Cook (India) Ltd has been voted as Favourite Outbound Tour Operator at the Outlook Traveller
Awards 2015, Best Tour Operator - Outbound at the CNBC AWAAZ Travel Awards 2015, 2014 &
2013 and Best Company providing Foreign Exchange at the CNBC AWAAZ Travel Awards 2015 &
2014; felicitated with Diamond Award for Exemplary Achievements in Visa Issuance at the French
Ambassador's Travel Awards Ceremony 2015; Thomas Cook India’s Travel Quest was honoured with a
5. A Detailed Study on Thomas Cook India
Page | 5
Gold Award at PATA Gold Awards 2015; honored as India's Leading Tour Operator 2014, World
Travel Awards Asia & Australasia 2014, Favourite Tour Operator at the Condé Nast Traveller Readers'
Travel Awards 2015 - 2011 ,recognized as a Consumer Superbrand 2013-14 & 2012-2013 and National
Tourism Awards 2013-2014. Thomas Cook India’s Centre of Learning has received IATA accreditation
as “Top 10 South Asia IATA Authorized Training Centers”2015, 2013 & 2012. For more information,
please visit www.thomascook.in
Thomas Cook (India) Limited is promoted by Fairfax Financial Holdings Limited through its wholly-
owned subsidiary, Fairbridge Capital (Mauritius) Limited and its controlled affiliates. Fairbridge is
responsible for the execution of acquisition and investment opportunities in the Indian subcontinent on
behalf of the Fairfax family of companies.
About Fairfax Financial Holdings Limited:
Fairfax Financial Holdings Limited is a financial services holding company based in Canada with a
global presence in insurance and reinsurance, as well as joint ventures including ICICI Lombard (India).
The Company, founded in 1985 by the present Chairman and Chief Executive Officer, Prem Watsa, has
over the past 30 years, demonstrated a strong and consistent financial track record. For the year ended
December 31, 2014, Fairfax increased book value per share at a compounded annual growth rate of
21.1% since its inception with a corresponding compounded annual increase in share price 19.8% and
had over US $36 billion of assets.
Fairfax is engaged in long term investments from its own resources, with a focus to delivering long term
capital appreciation through a flexible and value oriented approach. Fairfax Financial Holdings through
Thomas Cook (India) Ltd. owns 66.80% on a fully diluted basis of the Quess Corp Limited (formerly
IKYA Human Capital Solutions Limited), a provider of specialised Human Resource related Services
and 100% of Sterling Holiday Resorts Limited (formerly Thomas Cook Insurance Services (India)
Limited) engaged in time share and resort business.
About Quess Corp Limited (formerly IKYA Human Capital Solutions Limited)
6. A Detailed Study on Thomas Cook India
Page | 6
Quess Corp Limited is one of India’s leading integrated business services providers operating in four
broad segments: Global Technology Solutions, People and Services, Integrated Facility Management
and Industrial Asset Management. Headquartered in Bengaluru, it has a pan-India presence with 43
offices across 24 cities, as well as operations in North America, the Middle East and South East Asia. As
of November 30, 2015, it employed over 118,000 employees.For further details on Quess Corp Ltd.
please visit: www.quesscorp.com
About Sterling Holiday Resorts (India) Limited:
Sterling Holiday Resorts Limited, a pioneer in vacation ownership and a leading leisure hospitality
company in India, was incorporated in 1986 with the vision of delivering great holiday experiences to
Indian families. To achieve this vision, the company pioneered Vacation Ownership in India and set
about building a network of leisure resorts at some of the best holiday destinations in India. Currently,
Sterling Holidays has a total inventory of 1767 rooms spread across a network of 24 resorts in 21 scenic
holiday destinations in India.
In pursuance of the Order of Hon’ble High Court, Bombay, dated 2nd July, 2015 sanctioning the
Composite Scheme of Arrangement and Amalgamation between Sterling Holiday Resorts (India)
Limited (SHRIL) and Thomas Cook Insurance Services (India) Limited (TCISIL) and Thomas Cook
(India) Limited (TCIL) and their respective shareholders and creditors (Scheme), the time share and
resort business division and undertaking of SHRIL was Demerged into TCISIL and the residual business
of SHRIL was Amalgamated with TCIL.
Post implementation of composite scheme, Sterling Holiday Resorts Limited (formerly Thomas Cook
Insurance Services (India) Limited) continued the time share and resort business.
7. A Detailed Study on Thomas Cook India
Page | 7
The company also has 16 additional sites where it plans to add new resorts in the coming years. For
more information visit: www.sterlingholidays.com
Chapter – 2
Area of business & product profile :
HOLIDAYS –
1. International Holidays
a) Europe Packages
b) Dubai Packages
c) Malaysia Packages
d) Thailand Packages
e) Singapore Packages
f) Mauritius Packages
g) Maldives Packages
h) Maldives Honeymoon Packages
i) Mauritius Honeymoon Packages
j) Singapore Honeymoon Packages
k) Switzerland Honeymoon Packages
2. India, Nepal ,Bhutan and Srilanka Holidays
a) Andaman Packages
b) Goa Packages
c) Kerala Packages
8. A Detailed Study on Thomas Cook India
Page | 8
d) Himachal Packages
e) Kashmir Packages
f) Srilanka Packages
g) Uttarakhand Packages
h) Kerala Honeymoon Packages
i) Andaman Honeymoon Packages
j) Weekend Getaways Mumbai Packages
k) Weekend Getaways Delhi Packages
3. India Long Weekend Holidays
4. India Luxury Hotels
5. Honeymoon packages
6. Weekend Packages
7. Cruise Holidays
8. Holidays With a Difference
9. Senior Citizen Holidays
10.Only Stay Holidays
Foreign Exchange :
1. Buy Foreign Exchange
2. Reload Borderless prepaid card
3. One Currency Card
4. Send Money Abroad
5. Self Foreign Exchange
6. Student Travel
7. Education Forex
8. Receive Money Via Money Gram
9. Receive Money Via Xpress Money
Flights
Hotels
Gift Cards
Visa& Insurance
1. Visa and Payments
2. Overseas Travel Insurance
3. Student Insurance
Offers
1. Holiday Offers
2. Flight Offers
3. Hotel Offers
9. A Detailed Study on Thomas Cook India
Page | 9
4. ICICI Bank Offers
5. STATE Bank Offers
6. AXIS Bank Offers
7. HDFC Bank Offers
8. RBL Bank Offers
9. KOTAK Bank Offers
10. HSBC Card Offers
11. Standard Charters Bank Offers
Chapter – 3
Management of The Company:
Board of directors
(CEO)Chris Mottershead
10. A Detailed Study on Thomas Cook India
Page | 10
Chairman and Managing Director
Mr. Madhavan Menon
Non-Executive Director
Mr. Chandran Ratnaswami
Non-Executive Director
Mr. Harsha Raghavan
Non Executive Independent Director
Mrs. Kishori Udeshi
Non Executive Independent Director
Mr. Pravir Kumar Vohra
Additional Non Executive Independent Director
Mr. Nilesh Vikamsey
11. A Detailed Study on Thomas Cook India
Page | 11
Additional Non Executive Independent Director
Mr. Sunil Mathu
Chairman and Managing DirectorMr. Madhavan Menon
Madhavan Menon, (B.A. (Business), George Washington University, USA., MBA, Finance &
International Business, George Washington University, USA), born on 12 February 1955, was appointed
as an Additional and Executive Director-Foreign Exchange for 3 years with effect from 1st May, 2000 ,
re-appointed for a further period of 3 years w.e.f. 1st May 2003. He was appointed as the Managing
Director of Thomas Cook (India) Limited (TCIL) with effect from 27th April 2006.
He has a total experience of over 33 years. His previous assignment prior to joining TCIL was as Chief
Operations & Administrative Officer of Birla Sunlife Asset Management Co. (AMC) Ltd, Citi Bank and
ANZ Grindlays Bank. His expertise spans over Banking, Finance and Travel-related Foreign Exchange
Management.
His responsibilities in TCIL include achievement of planned revenues through business development
and growth
12. A Detailed Study on Thomas Cook India
Page | 12
Awards:
Thomas Cook (India) Ltd; India’s leading integrated travel and travel related financial services
company, was honored as the “Favorite Tour Operator” at the 5th Annual Condé Nast Traveller India
Readers' Travel Awards 2015 for the fifth time in a row. The event was graced by luminaries from the
tourism and hospitality industry, including Chief Guest, Shri Vinod Zutshi, Secretary, Ministry of
Tourism, Government of India.
The Condé Nast Traveller Readers’ Travel Awards are globally recognized as a benchmark for
excellence and acknowledged as one of the most prestigious in the industry. The awards honoring the
best in travel, tourism and hospitality, are rendered even more meaningful as the selection is by the
discerning and influential readers of Condé Nast Traveller.
Thomas Cook (India) Limited has been the recipient of the following
Highly prestigious awards and accolades during the period 1st January,
2014 to 31st March, 2015:
Voted as Favourite Outbound Tour Operator at the Outlook Traveller
13. A Detailed Study on Thomas Cook India
Page | 13
Awards 2015
IATA accreditation as "Top 10 South Asia IATA Authorized Training
Centers 2015
Best Tour Operator - Outbound at the CNBC AWAAZ Travel Awards 2014 &
2013 and Best Company providing Foreign Exchange at the CNBC AWAAZ
Travel Awards 2014
''India''s Leading Tour Operator'' for the year 2014, at the 21st Annual
World Travel Awards Asia & Australasia 2014
Favourite Tour Operator at the Conde Nast Traveller Readers'' Travel
Awards 2014
Consumer Superbrand 2013-14
14. A Detailed Study on Thomas Cook India
Page | 14
Chapter - 4
BALANCE SHEET
19. A Detailed Study on Thomas Cook India
Page | 19
Chapter –5
The Thomas cook have there are 233 plus braches in National wide. The head offices of Thomas cook
India is situated at Mumbai.
The addresses of the Head offices are below-
1. Contact Information of Investor Grievance official:
Designated official of the Company for Investor Grievance: Amit Parekh
Email Id: sharedept@in.thomascook.com
Tel. No.: 0091-22-6160 3333/ 0091-22-6609 1700
Correspondence Address: Thomas Cook Building,
Secretarial & Legal Department,
Dr. D. N. Road, Fort, Mumbai – 400 001
2. Contact information of the Debenture Trustee:
IDBI Trusteeship Services Limited
Asian Building, Ground Floor
17, R. Kamani Marg, Ballard Estate
Mumbai – 400 001
Contact Person: Sarita Iyer
20. A Detailed Study on Thomas Cook India
Page | 20
Tel: +91-22-4080 7005
Fax: +91-22-6631 1776
E-mail: sarita.iyer@idbitrustee.com
3. Contact Information of Registrar & Share Transfer Agent:
TSR Darashaw Limited
6-10, Haji Moosa Patrawala Industrial Estate,
Near Famous Studio,
20, Dr. E Moses Road, Mahalakshmi,
Mumbai 400 011
Tel: +91 22 6656 8484
Fax: +91 22 6656 8494
Email Id: csg-unit@tsrdarashaw.com
21. A Detailed Study on Thomas Cook India
Page | 21
West Bengal
In West Bengal the branches Of Thomas cook is mainly at Kolkata and the address are below -
Lake Gardens ,Kolkata -Thomas Cook (india) Ltd., 378 Lake Gardens, 1st Floor, Police Station Lake,
Kolkata West Bengal 700045 , Phone (033) 64542158, 64542159, Mobile.
Shakespeare sarani, Kolkata-Thomas Cook (india) Ltd, 19b, 1st Floor, Shakespeare Sarani Kolkata
West Bengal 700071 , Phone (033) 66526241/45/31, Mobile.
Saltlake city , Kolkata -Thomas Cook (india) Ltd., Al-2, Saltlake City, Sector Ii, Kolkata West Bengal
700091 , Phone (033) 40006464, Mobile.
Lake Town ,Kolkata - Thomas Cook (india)ltd., 238 Lake Town, Block B, Kolkata West Bengal
700089 , Phone (033) 64500699, Mobile.
Saltlake ,Kolkata - Thomas Cook (india) Ltd, Sdf Buliding, Module 304, Block Ep And Gp, Sector V,
Bidhan Nagar, Salt Lake Kolkata Kolkata West Bengal 700091 , Phone 033 - 66526214, 66526206,
66526209, Mobile.
22. A Detailed Study on Thomas Cook India
Page | 22
Chapter- 6
Future Plans Of Thomas Cook in India :
The competitor of Thomas cookis Cox & Kings, Make my trip,Yatra.com
Chris Mottershead reveals his plans for Thomas Cook
There are few that would deny 2015 was a challenging year to become the UK and Ireland managing
director of a major holiday firm.
How Chris Mottershead is planning to take Thomas Cook to the next level
Especially when that firm happened to be Thomas Cook; a company that spent much of last year trying
to deal with its own issues – the aftermath of Harriet Green’s departure and the inquest into the tragic
23. A Detailed Study on Thomas Cook India
Page | 23
deaths of Bobby and Christi Shepherd, to name but a few – not to mention the many global crises that
rocked not only the travel industry but the world at large.
For Chris Mottershead however, amid the many varied challenges, 2015 was also a year of opportunity.
In October he was appointed to the top UK and Ireland job at Cook, bringing with him his 10 years of
experience at Tui, and nine years at Airtours – a company which he helped lead through its glory days in
the 1990s, when it dominated the market as one of the largest travel businesses in the UK.
“We have to be flexible and adapt. If the customer wants to go to certain destinations, we have to be able
to go to it.”
And he is a breath of fresh air to Cook. Unlike his predecessor Salman Syed, he has a travel background,
but anyone thinking this might constrain his vision or make him more traditional in his approach is
likely to be pleasantly surprised. Mottershead is clearly keen for change, and he’s excited about it. He’s
also not afraid to create controversy.
On the day we meet, Mottershead has just confirmed he will be “reviewing” Cook’s third-party supplier
list, with plans to make further cuts after the travel giant dropped both Belleair Holidays and Balkan
Holidays in September.
Further afield
There are other parts of the business that have also attracted Mottershead’s attention, including the
destinations within Cook’s programme.
Last year the travel giant expanded its US routes, featuring destinations such as Las Vegas, New York,
Boston and Miami. It was a significant change for the company that had traditionally specialised in
short-haul package breaks. But Mottershead says Cook has seen “strong growth” in its long-haul
offering, and could look to boost its flights to the US, having already added Gatwick-Orlando flights
which will begin on May 21. He admits the new programme has transformed the company’s traditional
business model.
“We have a dual role at the moment,” Mottershead says. “As well as our holidays, there’s an emphasis
on other holiday companies as well. We’re doing a lot of seat-only. We can tap into [our US flights] for
the role of creating holidays [as a whole package], but the primary role is seat-only,” he stresses.
24. A Detailed Study on Thomas Cook India
Page | 24
Mottershead is also not shy about tapping into the gap left by Virgin Holidays’ withdrawal from the
trade. “We see it as a real opportunity,” he admits. “We were already the biggest long-haul operator in
Manchester, but in Gatwick, we hadn’t had as big a long-haul market. There was an opportunity [to fly
to Orlando] and it was an easy move because we can now use [more] retailers.” Is there a chance that
Cook could look to emulate the model of Tui in adding many more long-haul destinations? “We don’t
Believe in copying,” Mottershead smiles. “We’ll do it on our own basis. We’ve done the US and others
haven’t, but that’s not to say we wouldn’t fly somewhere like Asia in the future. “We have to be flexible
and adapt. If the customer wants to go to certain destinations, we have to be able to offer them. You
should always ride the crest of a wave.”
Terrorism fallout
Offering more alternative destinations in its programme has proved even more important following the
tragic terrorism events of last year. Tunisia in particular hit the company hard. “We were the largest
operator to Tunisia from the UK, and we have had to adapt,” Mottershead concedes. “[But] we have to
move forward.”
Cook has said it hopes to return to the North African country by April 30, providing that the FCO lifts
its advice. Mottershead admits, however, he is not convinced Tunisia will be back on sale by then. “I’m
not sure that it will be open [for UK tourists] by then. If it is, we will need to have had a period of time
to push and sell it… [Ideally] I would hope to see the country open by February,” he adds, “but I’m not
convinced it will be.”
“One of our modern day strengths is that the government and industry both understand each
other; it’s not just an unconsidered view”
The closure of Sharm el Sheikh airport has also presented challenges, with the company currently stating
that it will reinstate flights to the Red Sea resort from February 10. Mottershead stresses though that the
government has been working “in tandem” with the industry.
“One of our modern day strengths is that the government and industry both understand each other; it’s
not just an unconsidered view. “Even the prime minister is understanding of what the tour operators and
25. A Detailed Study on Thomas Cook India
Page | 25
customers have to go through when decisions like this are made,” he adds, revealing that David
Cameron wrote to Cook to thank it for its response during the Sharm el Sheikh repatriation crisis.
“The PM personally thanked us as a business; it was great recognition of the industry.” Cook might have
spent much of 2015 dealing with crises abroad, but there have also been issues at home. A particular
gripe for a number of third party agents is its call-centre, with the Facebook group Travel Gossip often
filled with complaints about long wait times.
Mottershead insists that the problems only arise during emergencies, such as with Tunisia or Sharm last
year, but he does reveal that one of Cook’s largest call-centres will receive significant investment in
2016.
“We will be investing several million in upgrading our technology in our Falkirk call-centre to
modernise it. The team is doing the best they can, but we do need to upgrade the technology and there
will be a major overhaul of that. “I don’t think there is an issue in the call centre,” he insists. “It’s when
specific things happen, [but] we want to be able to grow and do that in the right way, so we will be
investing.”
Cook’s high street has however told a stronger story. Where just four years ago the company was busy
cutting shop numbers, Mottershead says he is now keen to open up new stores. He admits leases will
still be evaluated as they come up for renewal, and stores could still be shut, but stresses this will be
decided on location and performance rather than a definite closure strategy.
“The high street is our strength, and I embrace it,” he says. “That is a clear strategy for us; we might
even want to open some new shops. We will continually review stores when the leases come up, but
we’re not closing shops for the sake of closing shops; I don’t see the point in that because otherwise
we’re denying the sale of our own holidays.” Branding clearly remains an important tool for
Mottershead.
He is adamant about keeping the Co-op brand distinct from Cook and is passionate about rejuvenating
the Airtours brand. “By summer 2017, we want to do something a bit different – a refresh of it.” He says
it will be similar to the revamp that Cook gave to its Club 18-30 offering, which he admits is not yet
complete.
“We’ll have more to say on that later this year,” he adds. “We haven’t maximised that opportunity over
the last couple of years.” Thomas Cook is likely to look back on 2015 as a significant year for several
negative reasons, but Mottershead and his team certainly seem to be gearing up to ensure 2016 is
remembered more positively
26. A Detailed Study on Thomas Cook India
Page | 26
Competitors-The competitor of Thomas cookis Cox & Kings, Make my trip, Yatra.com.
WEBBLIOGRAPHY
http://www.thomascook.in/
http://www.thomascook.in/pages/indus/tcportal/aboutus.htm