Summer training report

Indian Institute of Tourism & Travel Management
Indian Institute of Tourism and Travel Management
(An Organisation of Ministry of Tourism, Government of India)
Govindpuri
Gwalior – 474011 (Madhya Pradesh)
ON the summer trAINING rePOrt
At
Arabian Nights Tours LLC
Submitted By:- Santosh Chaudhary
Enrolment No.: 16351136
Programme: MBA (TT) 2016 – 18
Santosh Chaudhary Page 1

ACKNOWLEDGEMENT
I express my sincere thanks to the GM of Arabian Nights Tours, Mr. Chandra Dev Pandey &
my Manager Mr. Mohit Upadhya for their continued help, advice and guidance throughout the
progress of the project.
I also express my sincere thanks to my Institution IITTM, Gwalior for giving me an
opportunity to pursue the Tourism and Travel Management course and also to all my Faculty
members for imparting necessary knowledge and skills in me. Especial thanks to Mr. Chandra
Shekhr Barua (Placement Coordinator) for being a pillar of support during our summer
internship placements.
Finally, I also thanks to the Almighty and family members for their blessings and timely
support and cooperation for completing the project
Santosh Chaudhary

DECLARATION
This is the Summer Training Project Report is written and submitted to IITTM, Gwalior is my
original work and has not been submitted earlier to any other college or institution for the
fulfillment of course of study. The findings of the study are based on the work done and
information collected by me during my On the Summer-Training in Arabian Nights Tours Pvt
Ltd, Delhi.
I state that this is a bonafide work done by me in fulfillment of the course of study. I further
state that I am alone responsible for the omission and commission, if any.
Date: ……………………
Santosh Chaudhary
Place: Gwalior

INTRODUCTION
Travel and tourism is the fastest growing industry in the world today. It has become a
large giant in terms of employment, investment, output and value. The great Tourism
phenomenon as we witness today is a result of great waves of technology which have changed
the social geography of the world since the late century. The rapid development in the means of
transport and communication as made the whole world particularly one neighborhood and has
made travel an easy affair. Today millions of people seem to enjoy the prospect of moving
from one continent to another in a matter of hours.
Tourism is one of the world’s most rapidly growing industries. Tourism is unique. It
involves industry without smoke, integration without legislation & diplomacy without
formality. In India, the growth promises to turn into a virtual boom by the beginning of the next
century. The growing ranks of international leisure travelers are being further swelled by
business travelers who are being flooding into India as a result of economic liberalization.
International travel companies, hotel chains, and related business are looking at India with new
eyes, scouting for ways to precipitate in these new opportunities.

ABOUT THE REPORT
This report is as part of Tourism Industry Study for the fulfillment of the award of post
graduate diploma in Tourism and Travel Management ,Indian Institute Of Tourism And Travel
Management.
Tourism Industry Study means the training inside an organization.It is for satisfying the
following objectives. To familiarize the students with an organization structure and it’s
functioning. To familiarize them with the different departments in the organization and their
functions and activities including documentation .To understand how the key business are
carried out in an organization. Understand how information is used in organization for decision
making at various levels .Understand extend of technology adoption. Understand the growth
and diversification strategies, and portfolio structure of the organization. To study the overall
performance of the organization including financial performance of the organization by doing
financial analysis.To understand the various tools/concepts/techniques. To understand the
performance measurements of employees and various employee welfare activities, Training
activities. To understand the steps taken to increase the productivity in the organization.
The Tourism Industry Study is to familiarize ourselves with the working of various
departments of an organization for a specific period ,so that one can relate theory with
practice. It helps to understand how the key business processes are carried out in an
organization and how information is used in organization for decision making at various
levels. By the Tourism Industry Study in Arabian Nights Tours, I got an idea about the Tour
Operations in Arabian Nights Tours. I knew about what are the steps taken for handling a tour
package. Identified the different types of tour packages.
I knew about the service provided by Arabian Nights Tours. I understood the financial
position of the company. I got appropriate exposure and experience in a tour operating
Industry. I familiarize with a business organization. I understood organizational hierarchy. I
studied organization structure and inter-relations among different departments. I understood the
functioning and working of a tour package operation.

OBJECTIVES
As part of the academic exercises of MBA Tourism and Travel, it is necessary to
undergo a two month Tourism Industry Study in a tour operation company. The objectives of
this report are mentioned below.
• To know what is a tour operation company is?
• To study the working atmosphere of a tour operation company.
• To study the policies & procedures in a tour operation company.
• To familiar with documentation process & its legal formalities.
• To study about domestic & international travels.
• To get exposure to the various modes of the functioning of tour operation company.

COMPANY PROFILE
Arabian Nights Tours group of companies, is one of Dubai’s leading travel and tourism
management companies. We have our registered corporate office at Dubai, with numerous
branches spread across India. A company recognized by the Ministry of Tourism, Government
of Duabi
With an enviable track record of over 12 years in the Holiday Management segment, Arabian
Nights Tours has today emerged to be a highly preferred service provider for clients both
from India and Duabi. With a remarkable count of over a lakh delighted customers per year,
we have widened our area of operations with offices in Delhi, Mumbai, Ahmedabad,
Bangaluru.
ANT are listed as one of the top 10 operators by the Department of Tourism in Dubai.
Arabian Nights Tours LLC is fully equipped to cater to all requirements related to Hotel
Accommodation, Visas, Inter Emirates City Tours, Musandam Island Trips, Mountain Safaris,
Water Sports, Fishing Trips & Special Services like Golf, Scuba Diving, Helicopter Tours, Dhow
Cruise Dinner, Airport meet & assist, Multilingual guides etc.
Our customer-centric approach is further accentuated with an excellent 24 X 7 customer
support service mannered by the best qualified and trained professionals.
Arabian Nights Tours LLC
P.O.Box: 2835
Dubai, UAE
Tel: (971)4 321 65 65
Fax: (971)4 321 65 66

Being one of the top players in this segment, we have thoughtfully diversified into all major
areas of Travel and Tourism Management with our domain expertise now including - Travel
Documentation & Visa, MICE, Luxury Car Division, Holiday Management, and Hotel
Reservations et cetera, to ensure that our customers have a complete holidaying experience
that is hassle free and cost effective. . Our extensive experience in catering to both Foreign
Group Travelers and FITs has indeed won a lot of accolades.
We have an excellent International Travel and Tourism Division that offers all-inclusive
complete packages to exciting destinations in countries like UAE, Malaysia, Singapore, Bali etc.
NAME OF THE COMPANY
AFFILIATION OF COMPANY TO A GROUP:
LOCATION:
Arabian Nights Tours Group
Corp off:
Arabian Nights Tours ,
Al Wasl Building,
M-18 Near Dubai mall, P.O.Box: 2835
Dubai, UAE
Tel: (971)4 321 65 65
Fax: (971)4 321 65 66
TARGET MARKET: Tour operation
COMPETITORS : • Royal Arabian
• Red Apple
• Galaxy
• Dhanata
• ATS ,Raina Etc.

DESCRIPTION OF
THE COMPANY
DEPARTMENTS:
Operations Department
Transportation Department
Accounts Department
Sales Department: Delhi Section, Mumbai Section, Ahmedabad Section,
Tours Section
File storage and Miscellaneous Department
PRODUCTS:
ANT Tours mainly concentrating on the sales of the tour packages inside
Dubai. Because of the excellent tactics in business, ANT Tours got the best
inbound tour operator award from Tourism Department of Dubai. And
also ANT Tours had so many branches in India and Dubai to increase the
flow of tourist towards Dubai. ANT also effectively participating on the
TURN OVER TOUIRSM in Dubai. The company mainly focuses on the
itineraries based on Dubai .We offer a fabulous list of exciting travel
packages for you to experience Dubai just the way you want. We offer
both organized tour packages, and group travels that could be tailor-
made to suit your tastes and requirements. Our motto is to offer a true
‘Discover Dubai’ experience by offering a genuine and authentic travel
experience, without any compromises whatsoever. All of our
accommodation facilities and amenities are meticulously tested, analyzed
and selected solely on the basis of high standards. Our 24x7 excellent
customer service staff would be delighted to offer advice and assistance
on any aspect of your travel arrangement and to ensure that you make
the best of your time in.

DESCRIPTION OF
THE FUNCTIONS
Opration Section:
The main function of a Operation section is to make on the bookings
done by the sales executives to avoid last minute problems. If we don’t
sent the booking confirmation details to the hotels, there may be a
chance to remove the booking without any information. This department
avoids this problem. After the reconfirmation the department has the
responsibility to transfer the current file to the transportation
department.
Sales Section:
This section done the major activity in a tour operation company. They
have the direct contact with the Travel Agent. They are convincing the
Travel Agent to buy the package. This section aims to achieve the
maximum sales in year and them responsible for the room bookings and
Agent complaints. Sales department seeks a good number of human
resources.
Transportation Section:
Transportation section provides the vehicles for the bookings done by the
sales executives. And they have the responsibility to provide maximum
comfortable transportation modes to the guest. They collecting the guest
responses and arranging drop outs and pickups from Airport and Railway
Stations. The department is also having the responsibility to handle the
TURN OVER TOURISM efficiently.

TRAINING SCHEDULE
I did my Tourism Industry Study at Arabian Nights Tours LLC , Delhi . It’s a two months
compulsory training in a tour operation company. I got the opportunity to join in the
Outbound Tour operator of Arabian Nights Tours at the corporate office located at Dubai .
Training started on 22-05-2017 Monday onwards. The work period is 10.30 am to 7.30 pm. All
Saturdays are workdays and no holidays are allowed in the company. At 10.30 am we are
scheduled to report in front of our training coordinator at the office.
• May 22 to May 25
• May 26 to May 31
• Jun 01 to Jun 30
• Jul 01 to Jul 15
• Jul 16 to Jul 31
• Training About Company Profile and Product
• Tele calling and Find out the potential agent whose
sell the Dubai Destination and send the Company
Profile in agent email Id to know about your company
Profile .
• Marketing ( Sales Calls Meeting with agent and
discuss about the Company product and benefit to
join with us.
• Visa Section –Applying application of the visa, full fill
the accurate information about the person and
provide accepted visa to the agent.
• Operation Section

MY EXPERIENCE
I joined as Management trainee at Arabian Nights Tours LLC on 22nd
May 2017. At the
training in Arabian Nights Tours , I got an opportunity to identify what all are the significant
roles of human resource in a tour operation company. They helped me to make depth
knowledge about the works done there. ANT mainly focuses on the Outbound tourism and
they had separate branch wise departments to handle it.
A tour package includes accommodation transportation and sightseeing. According to the
customers’ requirements and budget they will select the type of accommodation and
transportation. Microsoft outlook is used for the mailing purposes.
THE STEPS OF SALE OF A TOURPACKAGE:
A tour package is selling using the following steps:
I got training under Mr. Rahul Sikarwar working as sales executive of ANT tours and Travels.
First step of the work include, they will receive a query directly from the Agents .the agents
directly asking for 5 nights, 6 days package or more including places and hotels of their
interest or else the executive will directly add those. Then the executive calculate the cost for
this package .They will choose the hotels and they calculate the cost using a cost sheet which
contain cost for all type of rooms and transportation and meal and they add a tax with it.
Special rates are given from the hotel. Then with all the information like name of hotel, place,
type of room, food type and transportation cost they sent a reply to the agent. Meal plan is
mainly of four types. AP-these include all foods…means breakfast lunch and dinner. MAP-
These include breakfast and lunch or dinner. CP-These include only breakfast.
EP-only accommodation . Customer can make any changes in the packages by sending an
amendment mail before the tour starts. The executives make the changes on it and they
confirm the quotation.

Next step is booking the hotels .Booking mail will be sent to the hotel and will receive a
confirmation mail for the booking from the hotel. Vouchers and payment will do to the hotels
before the guest check in.The executives behave very gently and politely towards the
customers.
Documentation: The next step is documentation. Confirmation mail from the hotels,
confirmed quote, itinerary, vouchers will be filed. Details of hotels, guest name, agent name,
location, transportation provided, arrival details will be written on the file .Date wise files will
be arranged. Details of each and every file will be entered in a register. Before the tour starts
all the files will be reconfirmed.

CONCLUSION
I got an opportunity to learn about each department of Arabian Nights Tours during this
Tourism Industry Study. I also got training on how the company can sell a tour package. It
helps me to understand how the key business processes are carried out in ANT Tours and
how information is used in this organization for decision making at various levels. By the
Tourism Industry Study training in ANT tours and travels I got an idea about the Tour
Operations in ANT . I knew about what are the steps taken for handling a tour package.
Identified the different types of tour packages. I knew about the service provided by
Intersight. I got appropriate exposure and experience in a tour operating Industry. I familiarize
with a business organization. I studied organization structure and inter-relations among
different departments. I understood the functioning and working of a tour package operation.
ANALYZING INTERSIGHT TOURS AND TRAVELS ON THE BASIS OF SWOT ANALYSIS:
Strength:
High quality service
ANT are listed as one of the top 10 operators by the Department of Tourism in Dubai..
Strong quality control system
Cordial relation between Employers and employees.
Creating business tie up with different operators
Various tour packages
Competition among team motivates employees to work well.
Well trained and disciplined employees.
Weaknesses:

Lack of media advertisements
No proper training for fresher’s
Opportunities:
Use advanced technology like CRM software’s.
Implementation of new promotional tools by government
Tie up with different hotels, other tour operators and travel agencies.
Market all over India.
Threats:
Facing heavy competition makes the company struggle to survive.
Natural calamities is the another main threats for tourism. It would be a main reason for the
destruction of tourist sports.
Introduction of new policies by the government
SUGGESTIONS:
Try to maintain proper communication and follow up regarding booking
It should develop appropriate marketing strategies
Try to develop conferences end conventions during off seasons, it will help the Company to
get more business.
There should be maximum utilization of available resources.

BIBLIOGRAPHY :
www.arabiannightstours.co.in
Company Booklets
Travel Magazines

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