Manage Team is the process of tracking team member performance, providing feedback, resolving issues, and managing team changes to optimize project performance. It involves skills like communication, conflict management, negotiation, and leadership. The key inputs are the project management plan, project documents like issues logs and lessons learned, work performance reports, and team performance assessments. Tools include conflict management techniques, decision making, influencing skills, and project management software. The main outputs are change requests, updates to the project management plan and documents, and updates to enterprise environmental factors.

1. Manage Team

2. Coincides with PMBOK 9.5
Process Group and Knowledge Area Mapping
Knowledge Areas Initiating Planning Process Group Executing Process Group Monitoring and Controlling Process Group Closing Process Group
4. Project Integration
Management
4.1 Develop Project Charter
4.2 Develop Project Management
Plan
4.3 Direct and Manage Project Work
4.4 Manage Project Knowledge
4.5 Monitor and Control Project Work
4.6 Perform Integrated Change Control
4.7 Close Project or Phase
5. Project Scope
Management
5.1 Plan Scope Management
5.2 Collect Requirements
5.3 Define Scope
5.4 Create WBS
5.5 Validate Scope
5.6 Control Scope
6. Project Schedule
Management
6.1 Plan Schedule Management
6.2 Define Activities
6.3 Sequence Activities
6.4 Estimate Activity Durations
6.5 Develop Schedule
6.6 Control Schedule
7. Project Cost Management
7.1 Plan Cost Management
7.2 Estimate Costs
7.3 Determine Budget
7.4 Control Costs
8. Project Quality
Management
8.1 Plan Quality Management 8.2 Manage Quality 8.3 Control Quality
9. Project Resource
Management
9.1 Plan Resource Management
9.2 Estimate Activity Resources
9.3 Acquire Resources
9.4 Develop Team
9.5 Manage Team
9.6 Control Resources
10. Project Communications
Management
10.1 Plan Communications
Management
10.2 Manage Communications 10.3 Monitor Communications
11. Project Risk
Management
11.1 Plan Risk Management
11.2 Identify Risks
11.3 Perform Qualitative Risk Analysis
11.4 Perform Quantitative Risk
Analysis
11.5 Plan Risk Responses
11.6 Implement Risk Responses 11.7 Monitor Risks
12. Project Procurement
Management
12.1 Plan Procurement Management 12.2 Conduct Procurements 12.3 Control Procurements
13. Project Stakeholder
Management
13.1 Identify Stakeholders 13.2 Plan Stakeholder Engagement
13.3 Manage Stakeholder
Engagement
13.4 Monitor Stakeholder Engagement
Manage Team

3. What is it?
Manage Team is the process of tracking team member performance,
providing feedback, resolving issues, and managing team changes to
optimize project performance.
Why?
The key benefit of this process is that it influences team behaviour,
manages conflict, and resolves issues.
Manage Team
Coincides with PMBOK 9.5

4. Manage Team
Coincides with PMBOK 9.5
Inputs Tools & Techniques Outputs
1. Project management plan
• Resource management plan
2. Project documents
• Issue Log
• Lessons learned register
• Project team assignments
• Team charter
3. Work performance reports
4. Team performance assessments
5. Enterprise environmental factors
6. Organizational process assets
1. Interpersonal and team
skills
• Conflict management
• Decision making
• Emotional intelligence
• Influencing
• Leadership
2. Project management
information system
1. Change requests
2. Project management plan updates
• Resource management plan
• Schedule baseline
• Cost baseline
3. Project documents updates
• Issue log
• Lessons learned register
• Project team assignments
4. Enterprise environmental
factors updates
Inputs, Tools & Techniques, Outputs

5. Coincides with PMBOK 9.5
9.5 Manage
Team
Project
Management
Plan
Enterprise/Orga
nization
• Resource
management plan
• Enterprise
environmental factors
• Organizational
process assets
Project Documents
Project Documents
Manage Team
4.6 Perform
Integrated
Change Control
Enterprise/Orga
nization
Project
Management
Plan
• Enterprise environmental factors update
• Change requests
9.4 Develop
Team
4.5 Monitor
and Control
Project Work
• Team Performance
Assessments
• Work Performance
Reports
• Issue Log
• Lessons Learned
Register
• Project Team
Assignments
• Team Charter
• Issue Log
• Lessons Learned Register
• Project Team Assignments
• Resource management plan
• Schedule baseline
• Cost baseline

6. Overview
Coincides with PMBOK 9.5
Manage Team
Managing the project team requires a variety of management and leadership skills
for fostering teamwork and integrating the efforts of team members to create high-
performance teams. Team management involves a combination of skills:
• Special emphasis on communication
• conflict management
• Negotiation
• leadership

7. Manage Team - Inputs
Coincides with PMBOK 9.5
Project Management Plan
Project management plan components include but are not limited to the resource
management plan. The resource management plan provides guidance on how project
team resources should be managed and eventually released.

8. Coincides with PMBOK 9.5
Project Documents
Project documents that can be considered as inputs for this process include:
• Issue Log
• Lessons learned register
• Project team assignments
• Team charter
Manage Team - Inputs

9. Coincides with PMBOK 9.5
Work Performance Report
Work performance reports are the physical or electronic representation of work
performance information intended to generate decisions, actions, or awareness.
Performance reports that can help with project team management include results
from:
• Schedule control
• Cost control
• Quality control
• Scope validation
Manage Team - Inputs

10. Coincides with PMBOK 9.5
Team Performance Assessments
The project management team makes ongoing formal or informal assessments of the
project team’s performance. By continually assessing the project team’s performance,
actions can be taken to resolve issues, modify communication, address conflict, and
improve team interaction.
Manage Team - Inputs

11. Enterprise Environmental Factors
The enterprise environmental factors that can influence the Manage
Team process include, human resource management policies.
Coincides with PMBOK 9.5
Manage Team - Inputs

12. Organisational Process Assets
The organizational process assets that can influence the Manage Team process
include:
• Certificates of appreciation
• Corporate apparel
• Other organizational perquisites
Coincides with PMBOK 9.5
Manage Team - Inputs

13. Manage Team - Tools & Techniques
Coincides with PMBOK 9.5
Interpersonal and Team Skills – Conflict Management
Successful conflict management results in greater productivity and positive working
relationships. There are five general techniques for resolving conflict:
• Withdraw/avoid - Retreating from an actual or potential conflict situation
• Smooth/accommodate - Emphasizing areas of agreement rather than areas of difference
• Compromise/reconcile - Searching for solutions that bring some degree of satisfaction to all
parties in order to temporarily or partially resolve the conflict
• Force/direct - Pushing one’s viewpoint at the expense of others
• Collaborate/problem solve - Incorporating multiple viewpoints and insights from differing
perspectives

14. Manage Team - Tools & Techniques
Coincides with PMBOK 9.5
Interpersonal and Team Skills – Decision Making
Decision making involves the ability to negotiate and influence the organization and
the project management team. Some guidelines for decision making include:
• Focus on goals to be served
• Follow a decision-making process
• Study the environmental factors
• Analyse available information
• Stimulate team creativity
• Account for risk.

15. Manage Team - Tools & Techniques
Coincides with PMBOK 9.5
Interpersonal and Team Skills – Influencing
Project managers often have little or no direct authority over team members in a
matrix environment, their ability to influence stakeholders on a timely basis is critical
to project success. Key influencing skills include:
• Ability to be persuasive
• Clearly articulating points and positions
• High levels of active and effective listening skills
• Awareness of, and consideration for, the various perspectives in any situation
• Gathering relevant information to address issues and reach agreements while
maintaining mutual trust

16. Manage Team - Tools & Techniques
Coincides with PMBOK 9.5
Interpersonal and Team Skills
Other Interpersonal and Team skills include:
• Leadership
• Emotional Intelligence

17. Manage Team - Tools & Techniques
Coincides with PMBOK 9.5
Project Management Information System
Project management information systems can include:
• Resource management software
• Scheduling software

18. Coincides with PMBOK 9.5
Change Requests
When change requests occur as a result of carrying out the Manage Team process or
when recommended corrective or preventive actions impact any of the components
of the project management plan or project documents, the project manager needs to
submit a change request. Change requests are processed for review and disposition
through the Perform Integrated Change Control process.
Manage Team – Outputs

19. Coincides with PMBOK 9.5
Project Management Plan Updates
Any change to the project management plan goes through the organization’s change
control process via a change request. Components of the project management plan
that may require a change request for the project management plan include:
• Resource management plan
• Schedule baseline
• Cost baseline
Manage Team – Outputs

20. Coincides with PMBOK 9.5
Project Document Updates
Project documents that may be updated as a result of carrying out this process
include:
• Lessons learned register
• Project schedule
• Project team assignments
• Resource calendars
• Team charter
Manage Team – Outputs

21. Coincides with PMBOK 9.5
Enterprise Environmental Factors
Enterprise environmental factors that are updated as a result of the Manage Team
process include:
• Input to organizational performance appraisals
• Personnel skill
Manage Team – Outputs