Sean Murphy has over 10 years of retail experience including as Assistant Manager at Bank of America and Senior Team Leader at Target, where he oversaw over 75 employees. He has a Bachelor's Degree in Business with a concentration in management and certifications in firefighting and food safety. His experience includes logistics, human resources tasks like interviews and reviews, and ensuring policies and goals are met.
1. Sean Murphy
7880 Oxford Ave. • Philadelphia, Pennsylvania 19111
(267) 258-4345 • smurphy12212@gmail.com
Summary of Qualifications
• Assistant Manager at Bank of America which is #9 on Fortune 500's list of large corporations
• 10 years of retail experience with direct responsibility of over 75+ employees
• Earned Bachelor's Degree of Science in Business with Human Resources as a minor
• Experience with logistics based tasks such as shipping, receiving, operations, and partnering with vendors
• Experience with Human Resource related tasks such as interviews, annual reviews, scheduling, coaching, and
termination
• Volunteer Firefighter experience assisted in gaining confidence of on the spot strategy formulation as well as
detailed preparation of tasks
Professional Experience
Bank of America, Philadelphia, Pennsylvania June 2015 – Present
Financial Center Operations Manager
• Ensure proper use and accountability of all bank vaults and contents within
• Drive for great customer satisfaction by adjusting and adhering to each individual guest
• Holds Tellers and Personal Bankers accountable for their performance and expectations
• Conduct recognition, coaching, hiring, terminating, and annual reviews when necessary
• Maintains branches monthly goals and prepares for audits
• Oversee continued education of myself and staff on business updates
• Performs employee feedback and recognition
• Supervise that bank policies are being followed and used to the best of our advantage
• Follow-up on all bank metrics and operations
• Audit preparation and accountability
Target, Philadelphia, Pennsylvania January 2011 – June 2015
Senior Team Leader
• Manager and key holder within building who is the sole leader 3 days a week with 75+ employees who report
directly to me
• Significantly improved guest survey scores as well as general sales floor scores since current position has been
obtained
• Gained reputation of being able to come up with strategies to complete large workloads with minimal support
• Has lead multiple major transitions within store that included outside hired technicians, merchandise vendors,
as well as a variety of in store teams
• Leads company district scores on many metrics within the building
• Extensively experienced with employee development, team development, coaching, recognition, employee
reviews, conducting interviews, and delivering terminations
Target, Philadelphia, Pennsylvania October 2009 – January 2011
Sales Floor Team Leader
• Held responsibility of over 1/3rd of the sales floor
• Known to demonstrate support with company decisions and encourage team member acceptance of change
• Captained various major transitions and known to be a great problem solver
• Based on my dedication to this position I was offered the title of Senior Team Leader and took on more roles
within the organization
Target, Philadelphia, Pennsylvania June 2007 – October 2009
Logistics Team Leader
• Lead district in backroom location accuracy for the majority of working position
2. • Brought new innovative ideas to executives and above that carried onto other stores
• Supervised over receiving area and held all vendors accountable of their work
Target, Philadelphia, Pennsylvania September 2006 – June 2007
Sales Floor Team Leader
• Held responsibility of over 1/3rd of the sales floor
• Known to demonstrate support with company decisions and encourage team members acceptance of change
• Captained various major transitions and known to problem solve
• I was able to obtain this supervisory position within my first year of being hired based on my achievements
Target, Philadelphia, Pennsylvania January 2006 – September 2006
In Stocks Team Member
• Kept merchandise on hands accurate by scanning through required departments and ordering necessary items
• Assisting all guests to ensure that they are receiving the best shopping experience possible
• Held accountable for all empty areas within the store and always had an action plan for any opportunities
Target, Philadelphia, Pennsylvania October 2005 – January 2006
Seasonal Logistics Team Member
• Ensured all required merchandise was pulled each hour to meet quota
• Assisted sales floor with team lifts for items over 40 pounds
• Worked Baler and Compacter to get rid of garbage and recyclables
• Took park in keeping the backroom merchandise locations accurate
Opinion Dynamics Corporation, Philadelphia, Pennsylvania September 2004 – October 2007
Telephone Survey Representative
• Head interviewer during night shift even though only a part-time high school job
• Often times lead team in completed surveys per night
Education
University of Phoenix, Philadelphia, Pennsylvania September 2010 - May 2014
Bachelor of Science in Business with a Concentration in Management
GPA - 3.33
• GPA - 3.33
• Earned A's and B's in all Management and Human Resource focused courses
• Volunteered as team leader in all team assignments
• Always punctual on assignments
• Gained reputation of assisting classmates through rough courses
Bucks County Community College, Newtown, Pennsylvania January 2009 – June 2009
Certificate in Fire Fighter 101
• Received certificates in Hazardous Materials Awareness, and National Incident Management System during
Volunteer Firefighting as well
• Trained, worked, and learned alongside Philadelphia Firefighters
Additional Information
• Certifications: Fire Fighter 1 Certification, Hazardous Materials Awareness Level NFPA 472-2002, and
Certified Food Safety Manager