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Jason Kirby
144 W. Villa Maria Drive, Phoenix, Arizona 85023 C:602-989-3596 jasonkirby.az @gmail.com
OBJECTIVE
Experienced manager with 17 years of excellent customer service and operational skills with desire to secure a position with a
company seeking an enthusiastic team player with strong work ethic, problem solving skills, and ability to multi-task.
PROFESSIONAL EXPERIENCE
Sports Authority – Phoenix, AZ (1998-2015)
Positions held – Store Manager, Co-Manager, Operations Manager, Softlines Manager
• Handled discrete information related to employee relations, changes in organization, performances, confidential information
issues, and other sensitive HR-related matters
• Maintained HR database and payroll system
• Advised on wage issues of employees including promotions and raises
• Managed, organized and updated files, records, correspondence, charts and reports
• Performed HR office services such as: filing documents, printing reports and documents, stocking of equipment and supplies
• Maintained OSHA logs for HR compliance
• Conducted annual employee evaluations to review performance and promote growth within the company
• Educated staff on company benefits program and FMLA guidelines
• Reviewed applications, scheduled and conducted interviews with potential new hires
• Conducted background checks
• Analyzed sales trends to generate store goal expectations
• Analyzed sales trends versus payroll budgets to ensure payroll budgets were achieved weekly
• Forecasted sales goals for individual associates
• Effectively and efficiently communicated with customers to ensure a highly satisfied experience
• Directed organizational management change and initiatives aligned with strategies and business plans
• Mentored and coached individual staff members on customer service expectations
• Motivated staff to achieve company metric goals
• Maintained a positive sales culture through excellent customer service
• Directed department managers on visual expectations
• Reviewed company directives weekly and delegated to appropriate department leads
• Conducted weekly operational audits to maintain company compliance expectations
• Conducted weekly conference calls with corporate to generate increased sales and customer service opportunities
• Participated in corporate webinars quarterly for upcoming events and sales
• Maintained warehouse to OSHA standards
• Maintained inventory accuracy through monthly cycle counts out of annual inventory cycle
• Conducted monthly store safety meetings to ensure OSHA standards are met
SKILLS
• Detail-oriented
• Strategic thinker
• Excellent written and verbal communication
• Ability to manage time effectively
• Strong work ethic
• Microsoft Outlook, Word, Excel, Kronos, Windows, and Gmail
EDUCATION/TRAINING
North Canyon High School – Phoenix, AZ
Sports Authority Leadership Conference – Denver, CO 2002, 2004

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Jason Kirby Resume

  • 1. Jason Kirby 144 W. Villa Maria Drive, Phoenix, Arizona 85023 C:602-989-3596 jasonkirby.az @gmail.com OBJECTIVE Experienced manager with 17 years of excellent customer service and operational skills with desire to secure a position with a company seeking an enthusiastic team player with strong work ethic, problem solving skills, and ability to multi-task. PROFESSIONAL EXPERIENCE Sports Authority – Phoenix, AZ (1998-2015) Positions held – Store Manager, Co-Manager, Operations Manager, Softlines Manager • Handled discrete information related to employee relations, changes in organization, performances, confidential information issues, and other sensitive HR-related matters • Maintained HR database and payroll system • Advised on wage issues of employees including promotions and raises • Managed, organized and updated files, records, correspondence, charts and reports • Performed HR office services such as: filing documents, printing reports and documents, stocking of equipment and supplies • Maintained OSHA logs for HR compliance • Conducted annual employee evaluations to review performance and promote growth within the company • Educated staff on company benefits program and FMLA guidelines • Reviewed applications, scheduled and conducted interviews with potential new hires • Conducted background checks • Analyzed sales trends to generate store goal expectations • Analyzed sales trends versus payroll budgets to ensure payroll budgets were achieved weekly • Forecasted sales goals for individual associates • Effectively and efficiently communicated with customers to ensure a highly satisfied experience • Directed organizational management change and initiatives aligned with strategies and business plans • Mentored and coached individual staff members on customer service expectations • Motivated staff to achieve company metric goals • Maintained a positive sales culture through excellent customer service • Directed department managers on visual expectations • Reviewed company directives weekly and delegated to appropriate department leads • Conducted weekly operational audits to maintain company compliance expectations • Conducted weekly conference calls with corporate to generate increased sales and customer service opportunities • Participated in corporate webinars quarterly for upcoming events and sales • Maintained warehouse to OSHA standards • Maintained inventory accuracy through monthly cycle counts out of annual inventory cycle • Conducted monthly store safety meetings to ensure OSHA standards are met SKILLS • Detail-oriented • Strategic thinker • Excellent written and verbal communication • Ability to manage time effectively • Strong work ethic • Microsoft Outlook, Word, Excel, Kronos, Windows, and Gmail EDUCATION/TRAINING North Canyon High School – Phoenix, AZ Sports Authority Leadership Conference – Denver, CO 2002, 2004