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The document discusses best practices for tile installers when initially contacting customers and conducting an in-home assessment. It recommends tile installers obtain customer contact information, ask questions about the job scope, determine how the customer was referred, schedule a time window rather than a specific time for the assessment, greet the customer professionally, avoid discussing controversial topics, take accurate measurements, and obtain necessary material details. The overall guidance is aimed at conducting the initial customer interaction efficiently and making a positive first impression.
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The document discusses the Level 1 Diploma in Wall and Floor Tiling. It covers tiling various areas beyond just bathrooms and kitchens, such as hallways, conservatories, and extensions. A wide variety of tile types are presented, and additional tiling services are described like supplying tiles and materials or tiling for new builds and renovations. The importance of developing skills, maintaining high quality work, and building a good reputation over a long career in tiling is emphasized.
6710 128 power_point 1_
The document provides instructions for setting out and laying tiles on a kitchen floor. It describes establishing datum lines along focal points and width points for layout. Tilers are instructed to dry lay tiles first to measure cuts, adjust lines as needed, and ensure full tiles along lines with even spacing for cuts. The process involves first fixing full tiles along datum lines, then cutting and fixing edge tiles around obstacles before grouting.
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This document provides instructions for applying grout during wall and floor tiling installations. It explains that grouting is an essential part of tiling that adds aesthetic appearance and allows for slight tile size deviations. The document outlines grout preparation steps like ensuring the adhesive is dry and joints are clear. It also details the necessary tools like grout floats and mixers and describes the grouting procedure which involves applying grout, cleaning excess from tiles, and allowing it to dry fully. Proper grout application and cleaning is emphasized for achieving uniform, smooth joints.
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The document outlines the 9 steps for building masonry structures up to the damp proof course as part of the Level 1 Diploma in Bricklaying. The steps include selecting bricks of the same size, setting out the first two courses dry, building the quoins, adding infill brickwork while maintaining level courses, ensuring proper bonding in one-brick walls and junction walls, tying walls together with tie bricks, gauging each course to be 75mm, and finishing joints properly.
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This document discusses background preparation for plastering. It states that proper preparation of the background is crucial for ensuring a good bond between the background and scratch coat. This involves assessing the background to determine what preparation is needed, such as removing old plaster, brushing down the surface, and dampening it with water or a bonding agent depending on the material. It provides examples of different background types like brick and block and their appropriate preparations. These include using lath, spatterdash or bonding agent on low suction surfaces and brushing/dampening medium and high suction surfaces. Finally, it lists the common tools used in preparation like brushes, chisels and hammers.
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6710 127 l1_powerpoint_1
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This document discusses different types of adhesives and grouts used in tiling. It describes cement-based, polymer, and acrylic adhesives, explaining their compositions, applications, and installation methods. Cement-based grouts are also covered, along with epoxy grouts and their uses in areas with water or chemicals. Proper application techniques and safety precautions are emphasized.
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This document discusses different types of adhesives and grouts used in tiling. It describes cement-based, polymer, and acrylic adhesives, what they consist of, where they are used, and how they are applied. Cement-based adhesives come in powder form, polymer adhesives are pre-mixed, and acrylic adhesives are ready-to-use. Grouts also come in cement-based and epoxy varieties. Epoxy grout is used in areas with high chemical exposure. The document stresses following manufacturers' instructions for health and safety with all adhesives and grouts.
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This document discusses risk assessments for handling and storing tiling materials and accessories. It defines hazards, harm, and risk, and outlines the five steps to complete a risk assessment: 1) look for hazards, 2) identify those affected and how, 3) evaluate risks and existing precautions, 4) record findings, and 5) review the assessment. Employers are legally required under the Management of Health and Safety at Work Regulations 1999 to conduct suitable and sufficient risk assessments.
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The document describes the kinetic method of lifting, which involves 6 stages: 1) Plan the route, 2) Assess the load, 3) Position feet comfortably apart with one forward, 4) Bend knees to lower body and keep back straight, 5) Take a full palm grip on the load, 6) Lift smoothly by straightening legs and moving feet rather than twisting. It emphasizes planning the lift, keeping a straight back and the load close, and moving feet instead of twisting to lift and carry safely.
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This document discusses proper handling and storing of tiling materials and accessories. It covers potential injuries from improper lifting and handling, as well as common hazards. Some key points covered include how to safely lift materials by using proper form, getting help with heavy loads, and using handling aids. Safety is emphasized, including avoiding twisting motions and lifting above shoulder level.
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This document outlines guidelines for safely handling and storing tiling materials and accessories. The presentation covers lifting materials properly to avoid injury, protecting work and stored materials from damage, shielding a client's property during work, and following manufacturers' instructions carefully. Learners will understand basic material handling, protecting work, and using manufacturers' specifications.
6710 126 powerpoint_5
The document provides instructions for measuring rooms to calculate the area needed for wall and floor tiling. It describes breaking walls down into rectangles and measuring the height and width of each rectangle. The measurements are used to calculate the area of each rectangle section and the total area of the room. Specific instructions are given for measuring around doors and other fixtures. The example provided measures a sample room and calculates the total area as 19.81 square meters.
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The document discusses risk assessment for wall and floor tiling. It defines risk assessment as identifying all hazards associated with a task and evaluating the risks. It outlines the key stages of risk assessment as identifying hazards and people at risk, evaluating risk, selecting controls, providing training, keeping records, and monitoring. It also explains how to evaluate risks based on likelihood and severity of harm and how to rate and address risks.
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This document discusses the classification and types of grout used for tiling. It explains that grout is classified based on its composition, with C representing cementitious grout and R representing resin grout. Within these classifications are improvement characteristics added, such as reduced water absorption or increased abrasion resistance. Common grout types include normal cementitious grout, improved cementitious grout with reduced water absorption, and resin grouts.
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The document discusses the classification of tile adhesives. It describes the different types of adhesive classifications (C, D, R, and S) and what each classification represents. C adhesives are cementitious, D are dispersion, R are resin, and S are deformable. Within each classification there are types that denote characteristics like fast-setting, extended open time, or reduced slip. For example, a C2FT adhesive would be an improved cementitious adhesive that is fast-setting with reduced slip. The document provides details on the various types within each adhesive classification.
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6710 126 powerpoint_4
- 1. Level 1 Diploma in Wall and Floor Tiling © 2013 City and Guilds of London Institute. All rights reserved. 1 of 9 PowerPointpresentation Your first job Unit 126: Preparing tiles for fixing to wall and floor installations
- 2. Level 1 Diploma in Wall and Floor Tiling © 2013 City and Guilds of London Institute. All rights reserved. 2 of 9 Your first phone call about a job Ask: Their name Address Telephone number Postcode
- 3. Level 1 Diploma in Wall and Floor Tiling © 2013 City and Guilds of London Institute. All rights reserved. 3 of 9 About the job What are they having tiled? If it’s walls, ask about the floor. If it’s a floor, ask about the walls. Have they got their tiles yet? When would they like work done? When can you visit?
- 4. Level 1 Diploma in Wall and Floor Tiling © 2013 City and Guilds of London Institute. All rights reserved. 4 of 9 The most important question Where did they get your number? You need to know how your advertising is working and what adverts bring in the most work.
- 5. Level 1 Diploma in Wall and Floor Tiling © 2013 City and Guilds of London Institute. All rights reserved. 5 of 9 When should you go to see the job? Always arrange a time slot rather than an actual time If you say 6pm and you get there at 6:15, you’re late If you say between 6pm and 7pm and you get there at 6:15 you’re on time First impressions count
- 6. Level 1 Diploma in Wall and Floor Tiling © 2013 City and Guilds of London Institute. All rights reserved. 6 of 9 Knock on the door Introduce yourself Shake their hand Take off your shoes (remember, clean socks no holes) Shoe covers
- 7. Level 1 Diploma in Wall and Floor Tiling © 2013 City and Guilds of London Institute. All rights reserved. 7 of 9 Watch what you say Avoid talking about: Religion Sex Politics Don’t try too hard with lots of compliments about their home
- 8. Level 1 Diploma in Wall and Floor Tiling © 2013 City and Guilds of London Institute. All rights reserved. 8 of 9 Preparation essentials Measure up ACCURATELY Ask about TRIM TILES GROUT Source: Wickes.co.uk
- 9. Level 1 Diploma in Wall and Floor Tiling © 2013 City and Guilds of London Institute. All rights reserved. 9 of 9 Take their email address This way you can put together a quote / estimate in your own time at home where you can think about it and put all the right information in. You will also have a copy that you know the client has received if you ever need it