5 Roads Leading to Impactful Employee Engagement and Success - Studies show employee engagement results in higher profits, increased performance, higher customer satisfaction and lower employee turnover. Recognizing, engaging, and rewarding your team members creates a highly energized, focused and motivated unit; a team driven by performance, delivery and accomplishment. IT leaders need to invest and make reward & recognition (R & R) a core value and find ways to improve services and performance by assuring the development and success of their most important asset; people. Eddie will provide you examples and ideas to lead you down the road to success.
HDI Roadmap – Building Yourself One Brick at a TimeEddie Vidal
HDI, I first heard that word eight years ago. What does that stand for? Highly Developed Individuals? At that time I was your typical IT professional doing my job and unaware of the IT community that existed outside my world. I was worried about myself and had no idea how serving others, volunteering and sharing success and failure would change my life. Attending my first HDI conference and becoming an HDI Local Chapter Officer started a journey that has taken me around the world meeting hundreds of dedicated engaged IT professionals.
This journey has made me uncomfortable, scared, frighten, excited, happy and so many other feelings which are hard to describe. Learn how by saying YES, you can
learn about sharing experiences, knowledge and relationships to grow your career and along the way learn how working together we are better.
Awards vs. Employee Experience: What Really Makes a Great Workplace?BambooHR
Winning a "Best Place to Work" award might sound like pure HR gold, but an engaged and productive workforce is a much more worthwhile objective.
Join BambooHR’s Director of HR, Cassie Whitlock, and The Predictive Index’s CEO, Mike Zani, as they walk through the foundation and structure of an engagement-lifting workplace.
The role of the board in fundraising is often a touchy topic. Discover the source of the tension - from both sides of the coin. Learn how you can engage your organization's board of directors and strengthen their role as part of a highly functioning development team. Cynthia Armour (author of Charity Village's Fundraising Q & A for four years) will provide practical tips and tools for building board confidence and raising more money.
Learning Objectives:
Identify the challenges and benefits of board
engagement
Summarize best practices in board’s fundraising
role and how staff can foster engagement
Provide practical tips and tools for successful
board involvement
Join the conversation on Twitter using the hashtag #BoardStrategy and be sure to follow us @CharityLifeCA!
Presentation by Legitimate Leadership for the CCMG conference 2017
Every employer struggles with the issue of employee engagement, and more so within the intense call center environment. Legitimate Leadership addresses: How to get employees to come to work every day and put in their best effort? How to keep employee turnover down?
At the Chamber's 8/14 Non-Profit Roundtable ArtsCenter Executive Director, Art Menius shared with members the keys to building a strong board for non-profit organizations.
HDI Roadmap – Building Yourself One Brick at a TimeEddie Vidal
HDI, I first heard that word eight years ago. What does that stand for? Highly Developed Individuals? At that time I was your typical IT professional doing my job and unaware of the IT community that existed outside my world. I was worried about myself and had no idea how serving others, volunteering and sharing success and failure would change my life. Attending my first HDI conference and becoming an HDI Local Chapter Officer started a journey that has taken me around the world meeting hundreds of dedicated engaged IT professionals.
This journey has made me uncomfortable, scared, frighten, excited, happy and so many other feelings which are hard to describe. Learn how by saying YES, you can
learn about sharing experiences, knowledge and relationships to grow your career and along the way learn how working together we are better.
Awards vs. Employee Experience: What Really Makes a Great Workplace?BambooHR
Winning a "Best Place to Work" award might sound like pure HR gold, but an engaged and productive workforce is a much more worthwhile objective.
Join BambooHR’s Director of HR, Cassie Whitlock, and The Predictive Index’s CEO, Mike Zani, as they walk through the foundation and structure of an engagement-lifting workplace.
The role of the board in fundraising is often a touchy topic. Discover the source of the tension - from both sides of the coin. Learn how you can engage your organization's board of directors and strengthen their role as part of a highly functioning development team. Cynthia Armour (author of Charity Village's Fundraising Q & A for four years) will provide practical tips and tools for building board confidence and raising more money.
Learning Objectives:
Identify the challenges and benefits of board
engagement
Summarize best practices in board’s fundraising
role and how staff can foster engagement
Provide practical tips and tools for successful
board involvement
Join the conversation on Twitter using the hashtag #BoardStrategy and be sure to follow us @CharityLifeCA!
Presentation by Legitimate Leadership for the CCMG conference 2017
Every employer struggles with the issue of employee engagement, and more so within the intense call center environment. Legitimate Leadership addresses: How to get employees to come to work every day and put in their best effort? How to keep employee turnover down?
At the Chamber's 8/14 Non-Profit Roundtable ArtsCenter Executive Director, Art Menius shared with members the keys to building a strong board for non-profit organizations.
The presentation will demonstrate how to assess whether a nonprofit organization has a culture of philanthropy so critical to meeting mission-driven objectives. It will use a framework based on the four pillars of fundraising success: case for support, leadership alignment, donors/prospects, systems (to see if there are any gaps), and provide concrete steps to address them.
Personal Brand Audit of Neil Patel, by Brand AuditorDaniel Diosi
Check out the personal brand audit scores of Neil Patel. Take a sneak peek into the brand audit results of Neil Patel, a British entrepreneur, a New York Times bestseller, marketing expert, speaker, and Internet personality. How over 2,000 people rated the online persona of Neil Patel?
Visit www.brandauditor.me for more information
Data-Driven Hiring – Using Science to Build a Winning Sales TeamInsideSales.com
Perhaps the single greatest key to sales success is hiring the right sales people. Get it right and you can accelerate sales. Get it wrong and you waste a lot of time and resources, and miss closing important deals.
This presentation will provide an overview of the basics of corporate giving and sponsorships, as well as insider tips on building a strong corporate giving/sponsorship program. The presenters will also discuss how corporate donors’ expectations have changed in a post-recession world, and what these changes/trends mean for corporate fundraising strategies.
Learning Objectives:
• How to research foundations/corporations to find the perfect match
• The initial meeting—who do you bring, what do you say, how do you follow-up
• Maintaining relationships—it’s more than the next ask
Did you know that in 2015 Millennials became the largest segment of the US workforce? With the eldest already in their mid-30s, this cohort of 100 million is a force to be reckoned with. Yet, many organizations haven’t kept pace with this generation’s need for instant feedback, rapid promotion, collaboration, digital fluidity, etc... It’s no wonder the average tenure of a Millennial is only 18 months and declining.
And if you wonder how you're going to retain this "paid volunteer" generation, consider the 80 million Baby Boomers transitioning to retirement over the next decade and the 46 million Gen-Xers who aren't populous enough to backfill the positions they leave behind. Oh, and there are plenty of those Gen-Xers who don't want to sacrifice their work-life balance for those executive slots. Bottom line: Engaging your multigenerational workforce has never been more critical for business sustainability.
In this high energy presentation, you'll learn what it takes to move employees from productivity to passion -- from simply "paying their dues" to serving in a job that they love.
Network Purposefully™ for Relaunchers + Re- entry candidates:find a great new...Debra Feldman
How to access the Hidden Job Market by Networking Purposefully to identify viable new job leads. Career relaunchers and re-entry candidates face special challenges because they may not have the expected recent and/or relevant experience to attract employers.By positioning themselves correctly, it's possible to make the right contacts to learn about jobs before they are advertised and to have a new role created by an employer just for them which matches their unique background. There's a new job search paradigm today, resumes may not be the first impression a candidate makes, their online reputation may precede them making your digital persona as important as anything you can write about your qualifications. Successful new employees today use networking to find an opportunity and maintain their connections so that they keep learning about more potential leads they may want to pursue in the future.Call your relationships, "career insurance."
Corporate sponsorship Solicitation Made EasyBrady Hahn
An easy to follow presentation if you are a non-profit looking to answer these types of questions:
How do we ask companies to partner?
What do we have to offer a corporate sponsor?
What are we doing wrong? We ask for support all the time, but never get it.
Companies partner once, but don’t renew. Why?
How can we be like…?
Trevor Clark, CFRE will share his expertise in developing Major Gift programs
and building relationships that support success. With over twenty years experience in the non-profit sector, Trevor Clark is a fundraising leader with advanced qualifications and successful leadership experience in organizations of national and international scope. Trevor is currently the Regional Director of Development for the Alzheimer Societies of Niagara, Brant, Haldimand Norfolk and Hamilton Halton.
July's pdxMindShare Career-Focused Workshop from the Audigy Group, Stratus De...pdx MindShare
The recruiting teams at Audigy Group, Stratus Dental Group, and Audigy Medical presented at July's pdxMindShare helping attendees define short- and long-term goals — whether personal, professional, or financial — and offered proven strategies, tips, and best practices for landing the ideal gig. They also shared business and leadership coaching advice that some of the most successful entrepreneurs in the country receive, in addition to what our hiring managers like to see in candidates. Here is their presentation.
There are so many career opportunities in tech! How do you know when it's time to look for a new job? What should you be asking during a job search? This talk lays out a tech recruiter's inside secrets for making your next job search a success.
Realizado junto de mais de 7.000 líderes empresariais e de Recursos Humanos (RH) e em 130 países, o estudo Global Human Capital Trends 2016 da Deloitte é um dos maiores trabalhos de pesquisa realizado sobre os desafios da força de trabalho, da liderança e dos RH.
The presentation will demonstrate how to assess whether a nonprofit organization has a culture of philanthropy so critical to meeting mission-driven objectives. It will use a framework based on the four pillars of fundraising success: case for support, leadership alignment, donors/prospects, systems (to see if there are any gaps), and provide concrete steps to address them.
Personal Brand Audit of Neil Patel, by Brand AuditorDaniel Diosi
Check out the personal brand audit scores of Neil Patel. Take a sneak peek into the brand audit results of Neil Patel, a British entrepreneur, a New York Times bestseller, marketing expert, speaker, and Internet personality. How over 2,000 people rated the online persona of Neil Patel?
Visit www.brandauditor.me for more information
Data-Driven Hiring – Using Science to Build a Winning Sales TeamInsideSales.com
Perhaps the single greatest key to sales success is hiring the right sales people. Get it right and you can accelerate sales. Get it wrong and you waste a lot of time and resources, and miss closing important deals.
This presentation will provide an overview of the basics of corporate giving and sponsorships, as well as insider tips on building a strong corporate giving/sponsorship program. The presenters will also discuss how corporate donors’ expectations have changed in a post-recession world, and what these changes/trends mean for corporate fundraising strategies.
Learning Objectives:
• How to research foundations/corporations to find the perfect match
• The initial meeting—who do you bring, what do you say, how do you follow-up
• Maintaining relationships—it’s more than the next ask
Did you know that in 2015 Millennials became the largest segment of the US workforce? With the eldest already in their mid-30s, this cohort of 100 million is a force to be reckoned with. Yet, many organizations haven’t kept pace with this generation’s need for instant feedback, rapid promotion, collaboration, digital fluidity, etc... It’s no wonder the average tenure of a Millennial is only 18 months and declining.
And if you wonder how you're going to retain this "paid volunteer" generation, consider the 80 million Baby Boomers transitioning to retirement over the next decade and the 46 million Gen-Xers who aren't populous enough to backfill the positions they leave behind. Oh, and there are plenty of those Gen-Xers who don't want to sacrifice their work-life balance for those executive slots. Bottom line: Engaging your multigenerational workforce has never been more critical for business sustainability.
In this high energy presentation, you'll learn what it takes to move employees from productivity to passion -- from simply "paying their dues" to serving in a job that they love.
Network Purposefully™ for Relaunchers + Re- entry candidates:find a great new...Debra Feldman
How to access the Hidden Job Market by Networking Purposefully to identify viable new job leads. Career relaunchers and re-entry candidates face special challenges because they may not have the expected recent and/or relevant experience to attract employers.By positioning themselves correctly, it's possible to make the right contacts to learn about jobs before they are advertised and to have a new role created by an employer just for them which matches their unique background. There's a new job search paradigm today, resumes may not be the first impression a candidate makes, their online reputation may precede them making your digital persona as important as anything you can write about your qualifications. Successful new employees today use networking to find an opportunity and maintain their connections so that they keep learning about more potential leads they may want to pursue in the future.Call your relationships, "career insurance."
Corporate sponsorship Solicitation Made EasyBrady Hahn
An easy to follow presentation if you are a non-profit looking to answer these types of questions:
How do we ask companies to partner?
What do we have to offer a corporate sponsor?
What are we doing wrong? We ask for support all the time, but never get it.
Companies partner once, but don’t renew. Why?
How can we be like…?
Trevor Clark, CFRE will share his expertise in developing Major Gift programs
and building relationships that support success. With over twenty years experience in the non-profit sector, Trevor Clark is a fundraising leader with advanced qualifications and successful leadership experience in organizations of national and international scope. Trevor is currently the Regional Director of Development for the Alzheimer Societies of Niagara, Brant, Haldimand Norfolk and Hamilton Halton.
July's pdxMindShare Career-Focused Workshop from the Audigy Group, Stratus De...pdx MindShare
The recruiting teams at Audigy Group, Stratus Dental Group, and Audigy Medical presented at July's pdxMindShare helping attendees define short- and long-term goals — whether personal, professional, or financial — and offered proven strategies, tips, and best practices for landing the ideal gig. They also shared business and leadership coaching advice that some of the most successful entrepreneurs in the country receive, in addition to what our hiring managers like to see in candidates. Here is their presentation.
There are so many career opportunities in tech! How do you know when it's time to look for a new job? What should you be asking during a job search? This talk lays out a tech recruiter's inside secrets for making your next job search a success.
Realizado junto de mais de 7.000 líderes empresariais e de Recursos Humanos (RH) e em 130 países, o estudo Global Human Capital Trends 2016 da Deloitte é um dos maiores trabalhos de pesquisa realizado sobre os desafios da força de trabalho, da liderança e dos RH.
The State of Employee Engagement in 2015 #Futureof #EmployeeEngagementHppy
Globally, employee engagement is declining, after hitting an all time low in 2014, with only 65,9% of employees engaged, according to Quantum Workplace.
Gallup U.S Daily estimates U.S. employee engagement at 32.1% for November 2015, with a current year-to-date average of 31.9%, despite the improving economy. The UK is also experiencing a worrying decline in employee engagement. According to Office for National Statistics figures, in 2015 UK workforces are 31% less productive than those of the US and 17% less productive than the rest of the G7 countries.
Today’s businesses face unprecedented challenges in engaging and retaining employees. This year’s employee engagement state is proof that we’re still a long way from answering the needs of a large portion of the workforce.
How can companies tackle this engagement crisis?
View other stats on employee engagement, identify key engagement drivers and other business solutions to this engagement crisis in our State of Employee Engagement in 2015 report here.
At Officevibe, we end our daily standup meetings with an inspirational quote to start the day on a positive note.
Whoever’s turn it is to speak holds a basketball, and the last one to speak has to come up with a quote of the day.
Everyone puts their finger on the ball, and when the quote is said, the ball gets thrown up in the air and we all say “think about it”, as a reminder to really let the hidden meaning of the quote sink in.
As a leader, you spend a lot of your time making sure that your team is working well together. Here are the secrets that every manager should know to make your team successful.
Subscribe to our free 11-day email course on HOW TO BE A BETTER LEADER:
http://officevi.be/29Sx4bK
Read more on employee engagement on Officevibe blog:
https://www.officevibe.com/blog
Fusion 14 Session 607: 5 Roads Leading to Impactful Employee Engagement and S...Eddie Vidal
5 Roads Leading to Impactful Employee Engagement and Success - Studies show employee engagement results in higher profits, increased performance, higher customer satisfaction and lower employee turnover. Recognizing, engaging, and rewarding your team members creates a highly energized, focused and motivated unit; a team driven by performance, delivery and accomplishment. IT leaders need to invest and make reward & recognition (R & R) a core value and find ways to improve services and performance by assuring the development and success of their most important asset; people. Eddie will provide you examples and ideas to lead you down the road to success.
Hdi capital area october 2014 updates and presentationshdicapitalarea
HDI Corporate & Capital Area Updates, plus presentations on Five Roads Leading to Impactful Employee Engagement and Overcoming the Challenges of Implementing ITIL Through Help Desk Transformation
The Mystery Behind Leading and Sustaining a Chapter - Summit 2015 Eddie Vidal
The Mystery Behind Leading and Sustaining a Chapter - How do you keep a successful chapter running year over year? The following concepts are covered:
1. The beginning: where to start your local chapter?
2. Take off: Now what?
3. 7 year itch, how to keep the momentum going?
4. Time to move on, how to turn it over
5. A new beginning, for better or for worse?
Leadership 101: What Successful Leaders Do—and How They Do ItHRDQ-U
Ask any leader and they can probably name a favorite teacher they would choose to emulate. That’s because great leaders are born through experience and mentoring. But to become great, leaders need more than a positive role model. They need training. And with all of the complex leadership theories, models, and trends swirling around today, sometimes we forget to start at square one. Until now.
Join us for Leadership 101: What Successful Leaders Do—And How They Do It, the back-to-basics webinar that focuses on the what—and the how—of effective leadership. From recognizing the characteristics of effective leadership to behaviors that undermine performance and leading with impact, you’ll leave with a solid understanding of how best to develop both aspiring leaders and seasoned veterans.
This presentation will provide an overview of the basics of corporate giving and sponsorships, as well as insider tips on building a strong corporate giving/sponsorship program. The presenters will also discuss how corporate donors’ expectations have changed in a post-recession world, and what these changes/trends mean for corporate fundraising strategies.
On October 3rd, 2013, 5th business premiered our marketing strategy speaker series, Inspiration Inc. The event, hosted at the Living Arts Centre in Mississauga, focused on strategies to develop employee brand champions. 5th business Vice President, Margo Hunnisett, discussed the need to brand from the inside out, creating employee brand champions who live and breathe your brand in everything they do.
The Do's And Dont's When Creating An Empowering Workplace CultureAggregage
As the pandemic upended the world of business, companies are striving to create more empowering digital workplace cultures. However, they're struggling to find a balance between compliance and toxic cultures. Here are some do's and don'ts when creating a culture of recognition that's compliant and how you can create one that's respectful and inclusive.
Join Heidi Lynne Kurter, Workplace Culture Consultant, Leadership Coach, and Forbes Senior Contributor, as she explores the ins and outs of the importance of employee recognition and empowerment.
During this webinar, you will learn:
• What toxic workplaces look like and the impact they have on the culture
• How to create a respectful and inclusive workplace culture
• What does a respectful and inclusive workplace culture look like
• Common mistakes companies make when trying to create a compliant culture as well as one that's respectful and inclusive
For many HR professionals employee “engagement” can be a mysterious and elusive thing. Long rumored to be the keystone that can stabilize a bad corporate culture or turn a good culture into a great one; but where can it be found? During this session we will help solve the mystery and show you where to find the weapons you need to hunt down and capture this intangible yet valuable prey.
During this session you will learn:
The facts and figures that unequivocally connect employee engagement to overall company performance and profitability.
Where to find opportunities to engage and how to capitalize on and connect those opportunities to maximize success.
How to use the methodologies illustrated in the book What Motivates Me to assess each employee’s engagement level and to expose their true motivators.
Today’s job seekers think and act differently. Attracting and retaining top talent takes a mix of new-school technology and old-school sensibility. The good news: Developing a sound strategy is well within your reach.
Stacy Bauer, Co-Founder of BauerGriffith, LLC, Heidi Hoyt, Skoda Minotti's Managing Director of Staffing, and Laura Rohde, Skoda Minotti's Managing Director of HR Services, share their views about staffing challenges and opportunities for organizations of every size and scope.
Transformation Transparency and Accountability - A case study on changing the...Eddie Vidal
When an organization with over 14,000 employees change their service management tool, little do they realize a transformation is about to take place and the way of delivering customer service is about to change. The implementation of the tool uncovered opportunities for process improvement and changes to service delivery all adding value to the business.
Our journey challenged us to become better by holding ourselves accountable with actionable data, collaborating more with internal teams and our customer base.
Benefits and changes realized and shared during our presentation will include:
- Organizational changes and impact to culture
- Service Level Management
- Actionable reports and dashboards
- Employee Self- Service Portal and shift left philosophy
- Communication Plan and Engagement
Communications Management Promoting the Value of your ServiceEddie Vidal
ITIL emphasizes the alignment of IT services with the business, integrating processes and improving communications. Yet it doesn’t emphasize the need for a communication plan. Have you considered defining a communication plan for your department?
Creating a communications plan for your IT organization will help define communication efforts so that your message is consistent and the value of your services is clearly articulated. In this session, learn how a communication plan can change your company’s perception of IT, enable you to promote your value, keep you on the same page as your leadership team, and keep your department aligned with the company’s goals.
Participants will learn how to create a communications plan that leverages social media and how to use the communication plan to convincing management of the importance of sending a consistent message. You will leave this session with the tools to emulate the best marketing companies in the world, right from your IT shop.
How did an unhappy couch potato, with little drive and ambition, transform his life to become a leader in his industry? In this session, attendees learn the advantages of taking risks, making mistakes, and turning failure into a positive learning experience. You’ll discover why tools like using metrics to share your story, communication principles, finding a mentor, and professional development are essential in accepting the challenge to take your career to the next level. Find out how to become a leader in your organization where failing is just another part of the journey to success.
Start the conference off on the right foot. Gain insight on how you can make your conference experience anything but ordinary. This interactive orientation is especially recommended for first-timers.
Communicating your Chapters Message - Templates to get you startedEddie Vidal
This is a presentation from the Southeast Region HDI call in December 2009. This is the foundation used to communicate your message for groups, chapters or any organization. The model used for the South Florida HDI chapter can be replicated for your organization.
Ten Step Plan for Speaking at ConferenceEddie Vidal
This presentation was delivered during the HDI Local Chapter August 2013 call. Ever wonder how speakers are selected to present at HDI National Conference on a yearly basis? Use this guide to help you get selected for this or any conference!
Motivating Employees Myths and Realities
Motivation comes in many different shapes and sizes. How you motivate yourself does not apply to others. In a Jeopardy style game show format, learn myths and realities about motivation. Attend this session and learn different methods to motivate your team members with little or no budget. Takeaways Eddie will discuss are lessons learned, successes and failures. He will provide exercises for you to use your creative minds to leave with ideas to take back to your organization.
South Florida HDI Event: Mobility Creates Transparency and Increases Business...Eddie Vidal
In this session, attendees will learn how to:
Improve end-user satisfaction (employees and customers) by providing instant access to available services, self-service tools, and status updates for service requests.
Appease your CIO with instant access to real-time performance dashboards, emergency change requests, and customer satisfaction ratings.
Free IT support staff from their desk, allowing them to manage their entire workflows from their smart phone or tablet.
Give your Help Desk team the power to demonstrate the value they bring to organization.
2013 HDI Session 607: Call Monitoring Scoring for SuccessEddie Vidal
April 18, 2013
Session 607: Call Monitoring: Scoring for Success
The expectations you set for your analysts will go a long way toward helping them create the perfect customer experience. Walk away from this session with the tools you need to turn your team members into quality service agents; learn the importance of showering them with praise when they perform successfully and working with them privately on their weaknesses. Eddie Vidal will explain why it’s important to greet the customer in a professional, consistent manner, focus on key points during the call, and train your agents in the right techniques for closing the customer loop.
2013 HDI Session 206: Performance Dashboards The University of Miami ApproachEddie Vidal
Session 206: Performance Dashboards: The University of Miami Approach
Wednesday, April 17 at 11:30 AM
Measurement is important because it puts vague concepts in context; it is simply not enough to say you want to deliver quality service—you must define it before you can know if you’re succeeding. In this session, Eddie Vidal will introduce the tools and templates you’ll need to grade and rank your service desk analysts in eight different categories (based on the same program he implemented at the University of Miami). Since all of these numbers and measurements will get you nowhere without the buy-in and contribution of the analysts you are measuring, Eddie will walk attendees through the steps he followed to gain that buy-in, and provide you with a starting point for implementing analyst dashboards in your organization and improving the quality of service you provide to your customers.
2013 HDI Conference Maximizer April 16, 2013Eddie Vidal
HDI 2013 Conference Maximizer Orientation SessionWednesday, April 17, 7:30 a.m. – 8:15 a.m.Make the most of your conference experience from the very first day! Open to all conference attendees, this session is especially recommended for first-timers. Join us for an entertaining look at how you can minimize confusion and maximize learning at HDI 2013.
South Florida HDI Virtual Event: IT Alignment and Value Network MetricsEddie Vidal
South Florida HDI is continuing to expand their presence outside of South Florida with their first ever webinar, sponsored by Cherwell. Our goal is to increase contributions and knowledge to the IT professional community in Latin America and Caribbean markets. In addition, this allows us to take advantage and reach other HDI members and non-members throughout the United States. The South Florida HDI chapter has been commended for their innovation and growth within the HDI community and this is another step in our growth.
Keynote Presentation by Dell's Bill Payne
Session Name: IT Alignment and Value Network Metrics: A Wake-Up Call.
Bill’s session will challenge IT executives to transform and elevate the way they measure, manage, and communicate the value of their IT services. By leveraging key concepts from the underleveraged ITIL service strategy area, IT alignment and value network metrics have the potential to clearly communicate business value in terms that are meaningful to the business.
South florida HDI Value & Benefits IT Palooza Dec 2012Eddie Vidal
Presentation for IT Palooza event at Nova Southeastern University, December 2012. South Florida HDI benefits and values were shared to introduce attendees to the local chapter and how they can make a difference in the South Florida IT professional community.
South Florida HDI Event IT Industry Awards Celebration January 10, 2013Eddie Vidal
The Analyst of the Year and Desktop Support Technician of the Year awards are an amazing opportunity and honor for our chapter and for the eventual winner who will represent the South Florida HDI chapter. The winners will also compete at the HDI Southeast regional level.
South Florida HDI Event, Mobile Technology in Business Today, November 15, 2012Eddie Vidal
Mobile technology is not only a part of your everyday personal life but also a critical part of your business success. How are you adapting to support mobile devices from laptops to smartphones to tablets? It’s not only about tracking the device but managing and securing them as well – anywhere, anytime; on or off the network.
Fusion 12 Conference Maximizer October 29, 2012Eddie Vidal
Make the most of your conference experience from the very first day! Open to all conference attendees, this session is recommended for first-timers. Join us for an entertaining look at how you can minimize confusion and maximize learning at FUSION 12.
Fusion 12: Session 406 Incident Management Metrics at the University of MiamiEddie Vidal
Session 406: Incident Management Metrics at the University of Miami
Tuesday, October 30 at 10:00 AM
We spend our whole lives being measured: How much did you weigh at birth? What grades did you receive on your reports cards? What score did you receive on your SATs? As a manager, how do you measure yourself? How does your boss measure you? Does he/she use an annual review or balanced scorecard? Are you measured by the number of times you buy lunch for your team? Many measurements are subjective, which can lead to differences of opinion.Measurement is important because it puts vague concepts in context; it is simply not enough to say you want to deliver quality service—you must define it before you can know if you’re succeeding. In this session, Eddie Vidal will introduce the tools, templates, and samples for grading and ranking your service desk analysts in eight different categories, the same ones he implemented at the University of Miami. Since all of these numbers and measurements will get you nowhere without the buy-in and contribution of the analysts you are measuring, Eddie will walk attendees through the steps he followed to gain that buy-in, and provide you with a starting point for implementing analyst dashboards in your organization and improving the quality of service provided to your customers.
Communications Management Promoting the Value of Your ServicesEddie Vidal
ITIL emphasizes the alignment of IT services with the business, integrating processes and improving communications. Yet it doesn’t emphasize the need for a communication plan. Have you considered defining a communication plan for your department? Creating a communications plan for your IT organization will help define communication efforts so that your message is consistent and the value of your services is clearly articulated. In this session, learn how a communication plan can change your company’s perception of IT, enable you to promote your value, keep you on the same page as your leadership team, and keep your department aligned with the company’s goals. Participants will learn how to create a communications plan that leverages social media and how to use the communication plan to convincing management of the importance of sending a consistent message. You will leave this session with the tools to emulate the best marketing companies in the world, right from your IT shop.
Consistent message
Communicate value
Change your perception with plan
How – proactive
Promote IT’s value
Consistent message with leadership team and business
Align communication with company goals
Use social media to leverage communication plan
The case study discusses the potential of drone delivery and the challenges that need to be addressed before it becomes widespread.
Key takeaways:
Drone delivery is in its early stages: Amazon's trial in the UK demonstrates the potential for faster deliveries, but it's still limited by regulations and technology.
Regulations are a major hurdle: Safety concerns around drone collisions with airplanes and people have led to restrictions on flight height and location.
Other challenges exist: Who will use drone delivery the most? Is it cost-effective compared to traditional delivery trucks?
Discussion questions:
Managerial challenges: Integrating drones requires planning for new infrastructure, training staff, and navigating regulations. There are also marketing and recruitment considerations specific to this technology.
External forces vary by country: Regulations, consumer acceptance, and infrastructure all differ between countries.
Demographics matter: Younger generations might be more receptive to drone delivery, while older populations might have concerns.
Stakeholders for Amazon: Customers, regulators, aviation authorities, and competitors are all stakeholders. Regulators likely hold the greatest influence as they determine the feasibility of drone delivery.
Oprah Winfrey: A Leader in Media, Philanthropy, and Empowerment | CIO Women M...CIOWomenMagazine
This person is none other than Oprah Winfrey, a highly influential figure whose impact extends beyond television. This article will delve into the remarkable life and lasting legacy of Oprah. Her story serves as a reminder of the importance of perseverance, compassion, and firm determination.
Senior Project and Engineering Leader Jim Smith.pdfJim Smith
I am a Project and Engineering Leader with extensive experience as a Business Operations Leader, Technical Project Manager, Engineering Manager and Operations Experience for Domestic and International companies such as Electrolux, Carrier, and Deutz. I have developed new products using Stage Gate development/MS Project/JIRA, for the pro-duction of Medical Equipment, Large Commercial Refrigeration Systems, Appliances, HVAC, and Diesel engines.
My experience includes:
Managed customized engineered refrigeration system projects with high voltage power panels from quote to ship, coordinating actions between electrical engineering, mechanical design and application engineering, purchasing, production, test, quality assurance and field installation. Managed projects $25k to $1M per project; 4-8 per month. (Hussmann refrigeration)
Successfully developed the $15-20M yearly corporate capital strategy for manufacturing, with the Executive Team and key stakeholders. Created project scope and specifications, business case, ROI, managed project plans with key personnel for nine consumer product manufacturing and distribution sites; to support the company’s strategic sales plan.
Over 15 years of experience managing and developing cost improvement projects with key Stakeholders, site Manufacturing Engineers, Mechanical Engineers, Maintenance, and facility support personnel to optimize pro-duction operations, safety, EHS, and new product development. (BioLab, Deutz, Caire)
Experience working as a Technical Manager developing new products with chemical engineers and packaging engineers to enhance and reduce the cost of retail products. I have led the activities of multiple engineering groups with diverse backgrounds.
Great experience managing the product development of products which utilize complex electrical controls, high voltage power panels, product testing, and commissioning.
Created project scope, business case, ROI for multiple capital projects to support electrotechnical assembly and CPG goods. Identified project cost, risk, success criteria, and performed equipment qualifications. (Carrier, Electrolux, Biolab, Price, Hussmann)
Created detailed projects plans using MS Project, Gant charts in excel, and updated new product development in Jira for stakeholders and project team members including critical path.
Great knowledge of ISO9001, NFPA, OSHA regulations.
User level knowledge of MRP/SAP, MS Project, Powerpoint, Visio, Mastercontrol, JIRA, Power BI and Tableau.
I appreciate your consideration, and look forward to discussing this role with you, and how I can lead your company’s growth and profitability. I can be contacted via LinkedIn via phone or E Mail.
Jim Smith
678-993-7195
jimsmith30024@gmail.com
The Team Member and Guest Experience - Lead and Take Care of your restaurant team. They are the people closest to and delivering Hospitality to your paying Guests!
Make the call, and we can assist you.
408-784-7371
Foodservice Consulting + Design
Artificial intelligence (AI) offers new opportunities to radically reinvent the way we do business. This study explores how CEOs and top decision makers around the world are responding to the transformative potential of AI.
5 Roads to Employee Engagement and Success - 2016 HDI Conference
1. 5 Roads Leading to Impactful
Employee Engagement and Success
Eddie Vidal
2. Eddie Vidal
• HDI & Fusion Track Chair
• HDI & Fusion Conference Speaker
• HDI Strategic Advisory Board
• President Emeritus of South Florida
HDI Local Chapter
• Published in Support World
Magazine & HDI Connect
• HDI Support Center Manager
Certified
• ITIL V3 Foundation & OSA Certified
• itSMF monthly podcast producer
EJV Corp – Managing Director
eddie_vidal@yahoo.com
305-439-9240
@eddievidal
http://www.linkedin.com/in/eddievidal
5. 1. Motivation
• Definition
– is the driving force by which humans achieve their
goals.
– Intrinsic motivation refers to motivation that is driven
by an interest or enjoyment in the task itself, and
exists within the individual rather than relying on any
external pressure
– Extrinsic motivation comes from outside of the
individual. Common extrinsic motivations are rewards
like money and grades, coercion and threat of
punishment
13. Lencioni Model for Team Effectiveness
Inattention
to Results
Avoidance of
Accountability
Lack of Commitment
Fear of Conflict
Absence of Trust
13
14. 3. Recognition
• How well do you know your employees?
– Family, kids, names
– Hobbies
– Values
– Birthdays
– Recognition Publicly or Privately
– Career Goals, cover for you when out?
17. YOUR NAME HERE
Nickname:
Job Title:
Hometown:
Where I went to School:
Birth Day:
Kids:
Pets:
My First Job:
Favorite Movie:
Favorite Song or Band:
Favorite thing to do on the
Weekends:
Favorite place to visit:
Something People May Not Know
About Me:
19. •Certificates
•Movie Tickets
•Employee chooses award
•Nominated for HDI award
•Wall of Fame
•Monthly $20 award / up to 5 people
•Recognition at meetings
•Analyst/Technician of the period
•Coffee cards or other gift cards
•Service super stars share cake/dinner
•Hand written “thank-you” note from manager
•Name in agency newsletter
Recognizing Top Performers
19
21. Engagement
• American workers are “not engaged” (52%)
• Actively disengaged (18%)
• Emotionally disconnected
• Less likely to be productive
• Cost the U.S. between $450 billion to $550 billion
each year in lost productivity
• More likely to steal from their companies,
negatively influence their coworkers, miss
workdays, and drive customers away
Source: Gallup
22. Gallup’s Q
1. I know what is expected of me at work.
2. I have the materials and equipment I need to do my
work right.
3. At work, I have the opportunity to do what I do best
every day.
4. In the last seven days, I have received recognition or
praise for doing good work.
5. My supervisor, or someone at work seems to care
about me as a person.
6. There is someone at work who encourages my
development.
12
23. Gallup’s Q
7. At work, my opinions seem to count.
8. The mission or purpose of my company makes
me feel my job is important.
9. My associates or fellow employees are
committed to doing quality work.
10.I have a best friend at work.
11.In the last six months someone at work has
talked to me about my progress.
12.This last year, I have opportunities at work to
learn and grow.
12
24. Engagement
• More effective
• Fewer accidents
• Fewer quality defects
• Obtain more customers
• Call in sick less
• Reduce healthcare costs
Source: Gallup
25. 4. Engagement
5 Tips for Keeping Great IT Staffers
1. Pay competitively
2. Offer new responsibilities
3. Create a Learning Culture
4. Provide attractive benefits
5. Address burnout proactively
Source: Robert Half Technology
27. Engagement
High Engagement – Low Satisfaction
• Low morale and pessimistic about
future of the company
• Employees that are giving their all, but
are not happy with their work
environment
• High risk of turnover
High Engagement – High Satisfaction
• Employees who are ambassadors for
your organization
• Believe in goals and vision of
organization
• Committed to personal and
organizational success
• Low risk of turnover
Low Engagement – Low Satisfaction
• Employees who are vocal in the
critiques of the organization
• A distinct threat to your brand
• High risk of turnover
• Requires an exhaustive review of
management and procedures
Low Engagement – High Satisfaction
• Employees who are satisfied with their
pay and position, but do no believe in
goals ad vision of organization
• Low risk of turnover
• Happy to “get by” and drain
organization resources
14% 40%
26% 20%
Source: The Carrot Principle by Adrian Gostick and Chester Elton
31. Appreciation
Definition
• ability to understand the worth, quality, or
importance of something : an ability to
appreciate something
• A Watson-Wyatt Reward Plan Survey of 614
employers with 3.5 million employees showed
that the average turnover rate of employers with
a clear reward strategy is 13% lower than that of
organizations without one.
32. Key selection criteria:
• Customer Service
• Team commitment and value
• Knowledge sharing
• Leadership
• Technical aptitude and knowledge
33. Quotes
• Leadership through her actions
• Compassionate but stern
• I want to know
• Weekend work
• Humility – she never portrays she is better
than anyone else
34.
35. Quotes
• CLONE HIM!
• His attitude? Contagiously positive!
• Top Dog
• Tough calls, Tough customers he handles like a new born
• A treasure and resource for success
• Legendary
• Not a single unplanned absence in 3.5 years
• When I call Service Desk I hope______ answers the phone
• Johnny-on-the-spot
36. Wow stuff
• Self-improvement
– 80 hours of professional development
– 30 hours of personal development
– 40 hours of community service
37. 5 Roads – Sports Analogy
• Who is your Closer?
• Bases loaded – who do you go to?
• Up to bat – who are your risk takers? Who
takes the initiative?
• Extra innings – who stays late, works
weekends?
• All Star, clutch performer
• MVP
40. Eddie Vidal
• HDI & Fusion Track Chair
• HDI & Fusion Conference Speaker
• HDI Strategic Advisory Board
• President Emeritus of South Florida
HDI Local Chapter
• Published in Support World
Magazine & HDI Connect
• HDI Support Center Manager
Certified
• ITIL V3 Foundation & OSA Certified
• itSMF monthly podcast producer
EJV Corp – Managing Director
eddie_vidal@yahoo.com
305-439-9240
@eddievidal
http://www.linkedin.com/in/eddievidal
41. Eddie Vidal | 305-439-9240 | eddie_vidal@yahoo.com | @eddievidal
Don’t forget to complete an evaluation form!
Editor's Notes
Session Block: 1
Track: Team Dynamics
Date: Wednesday, April 13, 10:15am - 11:15am
Session Title: FIVE ROADS TO EMPLOYEE ENGAGEMENT AND SUCCESS
5 Roads Leading to Impactful Employee Engagement and Success - Studies show employee engagement results in higher profits, increased performance, higher customer satisfaction and lower employee turnover. Recognizing, engaging, and rewarding your team members creates a highly energized, focused and motivated unit; a team driven by performance, delivery and accomplishment. IT leaders need to invest and make reward & recognition (R & R) a core value and find ways to improve services and performance by assuring the development and success of their most important asset; people. Eddie will provide you examples and ideas to lead you down the road to success.
Why is engagement important, Loss of productivity, put a dollar amount around it, what is the cost of not having your employees engaged. Why do you want
- cost of turnover, (include onboarding) productivity, on – boarding, training a new employee
Try to include statistics, why do I need to be doing this?
- google “the cost of unengaged workforce” https://www.google.com/search?q=cost+of+unengaged+workforce&ie=utf-8&oe=utf-8&aq=t&rls=org.mozilla:en-US:official&client=firefox-a&channel=sb
- add metrics where possible
Eddie Vidal
EJV Corp – Managing Director
Eddie Vidal has over twenty years’ experience in information technology, where he focuses primarily on service delivery and support for IT infrastructures. In his current position as the manager of enterprise support services for the information technology department at the University of Miami, Eddie supports over 35,000 faculty, staff, and students. In addition to higher education, Eddie’s experience includes the hospitality and travel industries.Eddie currently serves as the president of the HDI South Florida local chapter and a member of the HDI Desktop Support Advisory Board (DSAB). He has spoken at local, regional, and national events and has been published in HDI's SupportWorld magazine.
Set expectations for our family and kids
Young kids expectations
Please, Thank you
Teenagers
Participate in the family outings/dinner
No phones at dinner
Be respectful of adults
Make smart choices
School work, report card, grades
Not really. Certain things like money, a nice office and job security can help people from becoming less motivated, but they usually don't help people to become more motivated. A key goal is to understand the motivations of each of your employees.
Another way to understand this model is to take the opposite approach, a positive one: Members of truly cohesive teams possess the following characteristics:
They trust one another
They engage in unfiltered conflict around ideas
They commit to decisions and plans of action
They hold one another accountable for delivering against those plans.
They focus on the achievement of collective results.
Source: Gallup: State of the American Workplace – Employee Engagement Insights for US Business Leaders
http://www.gallup.com/strategicconsulting/163007/state-american-workplace.aspx
Source: Gallup: State of the American Workplace – Employee Engagement Insights for US Business Leaders
Courtesy of Robert Half: http://www.information-management.com/gallery/5-tips-for-keeping-great-IT-staffers-10025107-1.html?ET=informationmgmt:e9516:2005975a:&st=email&utm_source=editorial&utm_medium=email&utm_campaign=IM_Daily_120613
Pay competitively - Salary isn’t the only key to job satisfaction, but underpaying technology professionals will prompt them to seek other career opportunities
Offer new responsibilities - Top performers want to advance. Even when you can’t give a promotion, offer new areas of responsibility
Create a Learning Culture - Reimburse staff for relevant online classes, educational conferences and courses…if employees seek IT certifications, consider reimbursing them…consider starting a mentoring program.
Provide attractive benefits - Ask technology professionals what perks they want – from health plans to flexible work hours to paid time off – and do your best to deliver them.
Address burnout proactively - Promoting realistic workloads, bringing in project professionals…and tackling morale issues immediately can help prevent employees from feeling overburdened and stressed.
The Carrot Principle page 83
Highly satisfied and engaged employees are as rare as they are valuable. In HealthStream Research survey of 200,00 employees, only 40% were identified as being both highly engaged and highly satisfied. That’s reinforced by a 2006 survey of 14,000 workers showing 65 percent of employees are currently looking for work. That’s two-thirds of our people who are searching for greener pastures.
http://www.itsmfusa.org/?page=awards
Courtesy of Larry Murphy from SLAIT Consulting
In 250 words or less, provide an example of how this analyst went above and beyond the norm for your customers, your organization, or their peers:
TEAM is a word that is most commonly used on the SLAIT service desk and Andi, since day one has been the ultimate teammate. Like a great closer in baseball, Andi continues to be the “go to” analyst when the bases are loaded and you need an out. With the steady growth of the SLAIT service desk the last couple of years, the training program was falling behind. Andi stepped to the plate and approached me about taking the lead on revamping the training program. Folklore says “Mighty Casey has struck out”, not so with Andi. With one mighty swing, she revamped the “entire” training program. Her six months of hard work and dedication provided not only new analysts with training but refresher training for the incumbent analysts as well. She worked the extra innings on the project to ensure that her teammates were versed on all policy and procedures. Those efforts demonstrated her willingness to be a team player, one who cares about the organization her fellow co-workers and the customers we support on a daily basis. Andi would fit into any “All Star” lineup. She is a clutch performer who lets her actions speak for themselves. No matter if our customers require a single, double, triple, or even a home run, they can count on Andi to deliver. Her enthusiasm, professionalism and willingness to play the game the right way, has been superb. Andi is our MVP on the service desk.
Eddie Vidal
EJV Corp – Managing Director
Eddie Vidal has over twenty years’ experience in information technology, where he focuses primarily on service delivery and support for IT infrastructures. In his current position as the manager of enterprise support services for the information technology department at the University of Miami, Eddie supports over 35,000 faculty, staff, and students. In addition to higher education, Eddie’s experience includes the hospitality and travel industries.Eddie currently serves as the president of the HDI South Florida local chapter and a member of the HDI Desktop Support Advisory Board (DSAB). He has spoken at local, regional, and national events and has been published in HDI's SupportWorld magazine.