Presentation made at the 4th Workshop on Strategic Crisis Management (Paris, 28-29 May 2015). For more information, visit the meeting webpage: http://www.oecd.org/gov/risk/4th-workshop-strategic-crisis-management.htm.
This document discusses various aspects of thinking and problem solving. It defines concepts and prototypes, and explains how algorithms, heuristics and insight can aid problem solving. It also discusses how intuition, heuristics like availability and framing, overconfidence, and confirmation bias can influence decisions and judgments. The document contrasts convergent and divergent thinking, and lists factors that can foster creativity such as expertise, imagination, motivation, and environment.
Decision making under condition of risk and uncertaintysapna moodautia
The document discusses decision making under conditions of certainty, risk, and uncertainty. It defines each condition and explains how the degree of knowledge affects the decision. Certainty exists when all alternatives and outcomes are known. Risk exists when probabilities can be estimated but information is imperfect. Uncertainty exists when probabilities cannot be estimated due to limited information. Modern approaches to decision making under uncertainty include risk analysis, decision trees, and preference theory.
This document summarizes a presentation given to the Product Tank in Kansas City on unconscious choice and product management. It discusses how human decision making relies on mental shortcuts or heuristics that can lead to biases. It outlines several cognitive biases and heuristics, like the planning fallacy and halo effect, that can negatively impact product decisions if not accounted for. The presentation advocates using slow, deliberate thinking to overcome biases by tactics like considering alternative hypotheses, seeking outside perspectives, and separating ideas to avoid halo effects of order. The goal is to move from being a victim of cognitive biases to intentionally using critical thinking techniques to improve product decisions.
This document discusses methods for evaluating design alternatives and choosing the best option. It describes decision making as a selection process that involves reasoning and judgment. Three methods are presented: the numerical evaluation matrix, priority checkmark method, and best-of-class chart. The numerical evaluation matrix scores alternatives against objectives, the priority checkmark method uses high, medium, low priorities, and the best-of-class chart ranks alternatives for each objective. Careful evaluation and testing of metrics is important to identify the optimal alternative.
MAMA London - Football's Competitive Advantage: From Talent, to Technology &...AppsFlyer
Rory Campbell, Head of Technical Analysis at West Ham United. CEO of C&N Sporting Risk talks about data and Analytics have been slow to penetrate football the way it has other sports. However, the high variance of the game and the lack of effective data strategies being utilized means there is a huge competitive advantage to be gained by using analytics properly in different sectors throughout the sport. Today, with the World Cup in full swing, Rory discusses how the role of analytics in football has changed, why more football clubs are being run like data-driven buesinesses, and how a new generation is enabling the next level of competitive gains to be made on and off the pitch.
This document discusses the application of game theory to strategic business decisions. It introduces the Priiva process, which uses game theory models to identify players and their options/preferences, predict outcomes from millions of potential scenarios, and develop strategic plans to achieve desired outcomes. The process aims to provide deep insights efficiently in 2-4 weeks. Examples show how it can identify fragile situations and influence maps. Benefits include strategic action plans, predictable outcomes, aligned executives, and confident boards. Priiva is a boutique consulting firm specialized in applying this methodology.
1) The document discusses impact management for different stakeholders and provides a framework for a common impact management journey with different pathways according to methodological intensity.
2) It outlines three aspects to harmonize impact management: a common process, different stakeholder pathways according to intensity, and a toolkit of impact measurement and management methods.
3) The pathways range from more descriptive and interpretive to more prescriptive and factual, depending on a stakeholder's definitional framework and mandate for impact methodology. The document provides examples of applying the framework.
This document discusses various aspects of thinking and problem solving. It defines concepts and prototypes, and explains how algorithms, heuristics and insight can aid problem solving. It also discusses how intuition, heuristics like availability and framing, overconfidence, and confirmation bias can influence decisions and judgments. The document contrasts convergent and divergent thinking, and lists factors that can foster creativity such as expertise, imagination, motivation, and environment.
Decision making under condition of risk and uncertaintysapna moodautia
The document discusses decision making under conditions of certainty, risk, and uncertainty. It defines each condition and explains how the degree of knowledge affects the decision. Certainty exists when all alternatives and outcomes are known. Risk exists when probabilities can be estimated but information is imperfect. Uncertainty exists when probabilities cannot be estimated due to limited information. Modern approaches to decision making under uncertainty include risk analysis, decision trees, and preference theory.
This document summarizes a presentation given to the Product Tank in Kansas City on unconscious choice and product management. It discusses how human decision making relies on mental shortcuts or heuristics that can lead to biases. It outlines several cognitive biases and heuristics, like the planning fallacy and halo effect, that can negatively impact product decisions if not accounted for. The presentation advocates using slow, deliberate thinking to overcome biases by tactics like considering alternative hypotheses, seeking outside perspectives, and separating ideas to avoid halo effects of order. The goal is to move from being a victim of cognitive biases to intentionally using critical thinking techniques to improve product decisions.
This document discusses methods for evaluating design alternatives and choosing the best option. It describes decision making as a selection process that involves reasoning and judgment. Three methods are presented: the numerical evaluation matrix, priority checkmark method, and best-of-class chart. The numerical evaluation matrix scores alternatives against objectives, the priority checkmark method uses high, medium, low priorities, and the best-of-class chart ranks alternatives for each objective. Careful evaluation and testing of metrics is important to identify the optimal alternative.
MAMA London - Football's Competitive Advantage: From Talent, to Technology &...AppsFlyer
Rory Campbell, Head of Technical Analysis at West Ham United. CEO of C&N Sporting Risk talks about data and Analytics have been slow to penetrate football the way it has other sports. However, the high variance of the game and the lack of effective data strategies being utilized means there is a huge competitive advantage to be gained by using analytics properly in different sectors throughout the sport. Today, with the World Cup in full swing, Rory discusses how the role of analytics in football has changed, why more football clubs are being run like data-driven buesinesses, and how a new generation is enabling the next level of competitive gains to be made on and off the pitch.
This document discusses the application of game theory to strategic business decisions. It introduces the Priiva process, which uses game theory models to identify players and their options/preferences, predict outcomes from millions of potential scenarios, and develop strategic plans to achieve desired outcomes. The process aims to provide deep insights efficiently in 2-4 weeks. Examples show how it can identify fragile situations and influence maps. Benefits include strategic action plans, predictable outcomes, aligned executives, and confident boards. Priiva is a boutique consulting firm specialized in applying this methodology.
1) The document discusses impact management for different stakeholders and provides a framework for a common impact management journey with different pathways according to methodological intensity.
2) It outlines three aspects to harmonize impact management: a common process, different stakeholder pathways according to intensity, and a toolkit of impact measurement and management methods.
3) The pathways range from more descriptive and interpretive to more prescriptive and factual, depending on a stakeholder's definitional framework and mandate for impact methodology. The document provides examples of applying the framework.
Analysis of the Strategy, Execution and Strategic Risk of WalgreensDePaul University
The document provides an analysis of Walgreens' corporate strategy, strategic risks, and risk management approach. It summarizes Walgreens' key strategic objectives such as increasing convenience and profits through organic growth and innovation. It then discusses strategic risks such as increased competition, lack of viable store locations, and changes in economic conditions. The document also outlines how Walgreens measures, monitors, and manages risks through metrics related to financial performance, customers, internal business processes, and innovation/growth. Specific risk disclosures from Walgreens' 10-K filing are also summarized.
Risk management is the process of identifying and mitigating risks that may have a positive or negative impact on a project. It includes risk management planning, identification, analysis, response planning, and monitoring and control. Analyzing risks qualitatively and quantitatively helps prioritize them so appropriate responses can be developed, such as avoiding, transferring, mitigating, or accepting risks. Monitoring risks ensures new risks are identified and risk responses remain effective over the project lifecycle. The benefits of effective risk management include more efficient resource use, continuous improvement, fewer failures, and enhanced communication and accountability.
This document summarizes key concepts about consumer and business buyer behavior from Chapter 5. It discusses the major factors that influence consumer behavior, including culture, social factors, and personal factors. It also outlines the stages in the consumer buyer decision process and the adoption and diffusion process for new products. For business buyers, it defines the business market and identifies environmental, organizational, interpersonal, and individual influences on their behavior. It then lists and describes the steps in the typical business buying decision process.
The document discusses consumer buyer behavior and key concepts related to marketing to consumers. It defines the consumer market and provides a model of the factors influencing consumer behavior, including cultural, social, personal and psychological factors. It then describes the different stages in the consumer decision process, from need recognition to post-purchase behavior. Finally, it discusses the adoption and diffusion process for new products and the influence of product characteristics and innovativeness on consumers.
Macroeconomics Basic Elements Of Supply & Demand Chap3Ashar Azam
1) Firms produce goods and services and households consume them in a circular flow of economic activity. Goods and services are exchanged in output markets while inputs like labor, capital and land are exchanged in input markets.
2) The quantity demanded by households depends on price, income, wealth, tastes and expectations. The quantity supplied by firms depends on price and costs of inputs.
3) Market equilibrium is reached where quantity demanded equals quantity supplied. Changes in demand or supply can shift this equilibrium point to a new price and quantity.
By including HR threat assessments as part of your risk management program, your organization could predict, prevent, and mitigate damage from any human capital threat.
The document discusses the challenges of risk management for projects and public sector organizations. It provides examples of complex projects like the Terminal 5 project at Heathrow airport and challenges faced by the London Development Agency and London Underground. It also discusses how risk management is evolving from a technical process to one that considers social and behavioral factors.
521 1 how cultural factors influence consumer behaviors-1maggiewu83
This document discusses how culture influences consumer behavior in China and the United States. It first defines culture and explains how core cultural values shape consumer behaviors. It then analyzes seven key differences in the core values between Chinese and American culture, and how each impacts related consumer characteristics. These include collectivism vs individualism, family relationships, and time consciousness. The document concludes by providing marketing insights based on these cultural comparisons, such as using relationship marketing with Chinese consumers and developing more time-saving products for American consumers.
We asked a panel of risk management professionals how strategic risk stacks up at their organizations. Here are the results. To find out more about Wdesk for Enterprise Risk Management, go to https://www.workiva.com/products/enterprise-risk-management.
The Strategy Network is an open network for strategy professionals that meets three times per year for knowledge sharing. More than 40 top South African companies have joined with no fees required. Attendance confirmation is sufficient. The document then provides details on strategic risk management processes including identifying risks to strategic objectives, assessing existing controls, determining risk ratings, and identifying treatments. It gives an example of linking a strategic objective to secure new business with potential related risks and controls.
This document shows monthly and quarterly sales volume targets for Product A from January to December. The targets are presented both with and without deseasonalizing the effects of two sales promotion campaigns during the second and third quarters. Deseasonalizing the targets accounts for the expected increase in sales volume due to the promotional initiatives.
Culture in Consumer Behaviour By Ray Bawania and Abhishek ChandRay Bawania
How does culture affect consumer behavior?
Should companies assimilate to local tastes or are they expected to be exporting their own taste to provide locals with something new?
Principles of Marketing Chapter 5 Consumer Markets and Consumer Buying BehaviorDr. John V. Padua
This document summarizes consumer buying behavior and the consumer decision process. It outlines factors that influence consumer behavior such as cultural, social, personal and psychological characteristics. It also describes a model of consumer behavior and the stages of the buyer decision process, including need recognition, information search, evaluation of alternatives, purchase decision, and post-purchase behavior. Marketers aim to understand how consumers respond to marketing efforts during each stage of the decision process.
IFAC Senior Technical Manager Vincent Tophoff presentation during the Institute of Chartered Accountants of Pakistan's CFO Conference 2013, CFO: Meeting Future Challenges! Mr. Tophoff discusses current trends and thinking in risk management and best practices.
Preparing impressive resume is key in getting jobs. As entry level engineer is really important to build it by taking a step-by-step approach. Here are the set of slides that will help you to build resume in a practical way.
Strategic Performance and Risk Integration. The related article can be found on LinkedIn Pulse, at https://www.linkedin.com/pulse/strategic-performance-risk-integration-mihai-ionescu
Late childhood: meaning, characteristics and hazardsAtul Thakur
Late childhood spans ages 6 to puberty. This stage sees significant physical growth as well as cognitive and social-emotional development. Children develop skills in various areas like self-care, social interaction, academics, and play. They spend more time in peer groups and friendships become important. Hazards during late childhood can be physical, psychological, or related to social relationships and development. Effective guidance is needed to help children through this period of transition.
Strategic Risk Taking: Lessons Learned from EntrepreneursAbby Fichtner
What can we learn from entrepreneurs about how to take strategic risks?
What is it that makes entrepreneurs entrepreneurial and what are some of the tools and frameworks that startups use to take the risk of creating things that no one has created before?
This document describes a solar bottle that generates solar energy to charge mobile devices. It has two solar panels that convert sunlight into electricity, which is stored in a battery. An inverter converts the DC current from the battery to AC current that can charge phones. The target market is people in remote areas or defense personnel who lack electricity access. It discusses the product components, positioning in the market, and marketing strategies like endorsements and influencer groups to promote the solar bottle.
Critical thinking leaders as rational manager Learningade
A rational manager is about leading rational processes to maximize the critical thinking skills of people. The presentation explains about Kepner-Tregoe rational processes to maximize the critical thinking skills of people. Find out how you can maximize your critical thinking skills as a leader in a rational process of a management function through application of this tool.
Analysis of the Strategy, Execution and Strategic Risk of WalgreensDePaul University
The document provides an analysis of Walgreens' corporate strategy, strategic risks, and risk management approach. It summarizes Walgreens' key strategic objectives such as increasing convenience and profits through organic growth and innovation. It then discusses strategic risks such as increased competition, lack of viable store locations, and changes in economic conditions. The document also outlines how Walgreens measures, monitors, and manages risks through metrics related to financial performance, customers, internal business processes, and innovation/growth. Specific risk disclosures from Walgreens' 10-K filing are also summarized.
Risk management is the process of identifying and mitigating risks that may have a positive or negative impact on a project. It includes risk management planning, identification, analysis, response planning, and monitoring and control. Analyzing risks qualitatively and quantitatively helps prioritize them so appropriate responses can be developed, such as avoiding, transferring, mitigating, or accepting risks. Monitoring risks ensures new risks are identified and risk responses remain effective over the project lifecycle. The benefits of effective risk management include more efficient resource use, continuous improvement, fewer failures, and enhanced communication and accountability.
This document summarizes key concepts about consumer and business buyer behavior from Chapter 5. It discusses the major factors that influence consumer behavior, including culture, social factors, and personal factors. It also outlines the stages in the consumer buyer decision process and the adoption and diffusion process for new products. For business buyers, it defines the business market and identifies environmental, organizational, interpersonal, and individual influences on their behavior. It then lists and describes the steps in the typical business buying decision process.
The document discusses consumer buyer behavior and key concepts related to marketing to consumers. It defines the consumer market and provides a model of the factors influencing consumer behavior, including cultural, social, personal and psychological factors. It then describes the different stages in the consumer decision process, from need recognition to post-purchase behavior. Finally, it discusses the adoption and diffusion process for new products and the influence of product characteristics and innovativeness on consumers.
Macroeconomics Basic Elements Of Supply & Demand Chap3Ashar Azam
1) Firms produce goods and services and households consume them in a circular flow of economic activity. Goods and services are exchanged in output markets while inputs like labor, capital and land are exchanged in input markets.
2) The quantity demanded by households depends on price, income, wealth, tastes and expectations. The quantity supplied by firms depends on price and costs of inputs.
3) Market equilibrium is reached where quantity demanded equals quantity supplied. Changes in demand or supply can shift this equilibrium point to a new price and quantity.
By including HR threat assessments as part of your risk management program, your organization could predict, prevent, and mitigate damage from any human capital threat.
The document discusses the challenges of risk management for projects and public sector organizations. It provides examples of complex projects like the Terminal 5 project at Heathrow airport and challenges faced by the London Development Agency and London Underground. It also discusses how risk management is evolving from a technical process to one that considers social and behavioral factors.
521 1 how cultural factors influence consumer behaviors-1maggiewu83
This document discusses how culture influences consumer behavior in China and the United States. It first defines culture and explains how core cultural values shape consumer behaviors. It then analyzes seven key differences in the core values between Chinese and American culture, and how each impacts related consumer characteristics. These include collectivism vs individualism, family relationships, and time consciousness. The document concludes by providing marketing insights based on these cultural comparisons, such as using relationship marketing with Chinese consumers and developing more time-saving products for American consumers.
We asked a panel of risk management professionals how strategic risk stacks up at their organizations. Here are the results. To find out more about Wdesk for Enterprise Risk Management, go to https://www.workiva.com/products/enterprise-risk-management.
The Strategy Network is an open network for strategy professionals that meets three times per year for knowledge sharing. More than 40 top South African companies have joined with no fees required. Attendance confirmation is sufficient. The document then provides details on strategic risk management processes including identifying risks to strategic objectives, assessing existing controls, determining risk ratings, and identifying treatments. It gives an example of linking a strategic objective to secure new business with potential related risks and controls.
This document shows monthly and quarterly sales volume targets for Product A from January to December. The targets are presented both with and without deseasonalizing the effects of two sales promotion campaigns during the second and third quarters. Deseasonalizing the targets accounts for the expected increase in sales volume due to the promotional initiatives.
Culture in Consumer Behaviour By Ray Bawania and Abhishek ChandRay Bawania
How does culture affect consumer behavior?
Should companies assimilate to local tastes or are they expected to be exporting their own taste to provide locals with something new?
Principles of Marketing Chapter 5 Consumer Markets and Consumer Buying BehaviorDr. John V. Padua
This document summarizes consumer buying behavior and the consumer decision process. It outlines factors that influence consumer behavior such as cultural, social, personal and psychological characteristics. It also describes a model of consumer behavior and the stages of the buyer decision process, including need recognition, information search, evaluation of alternatives, purchase decision, and post-purchase behavior. Marketers aim to understand how consumers respond to marketing efforts during each stage of the decision process.
IFAC Senior Technical Manager Vincent Tophoff presentation during the Institute of Chartered Accountants of Pakistan's CFO Conference 2013, CFO: Meeting Future Challenges! Mr. Tophoff discusses current trends and thinking in risk management and best practices.
Preparing impressive resume is key in getting jobs. As entry level engineer is really important to build it by taking a step-by-step approach. Here are the set of slides that will help you to build resume in a practical way.
Strategic Performance and Risk Integration. The related article can be found on LinkedIn Pulse, at https://www.linkedin.com/pulse/strategic-performance-risk-integration-mihai-ionescu
Late childhood: meaning, characteristics and hazardsAtul Thakur
Late childhood spans ages 6 to puberty. This stage sees significant physical growth as well as cognitive and social-emotional development. Children develop skills in various areas like self-care, social interaction, academics, and play. They spend more time in peer groups and friendships become important. Hazards during late childhood can be physical, psychological, or related to social relationships and development. Effective guidance is needed to help children through this period of transition.
Strategic Risk Taking: Lessons Learned from EntrepreneursAbby Fichtner
What can we learn from entrepreneurs about how to take strategic risks?
What is it that makes entrepreneurs entrepreneurial and what are some of the tools and frameworks that startups use to take the risk of creating things that no one has created before?
This document describes a solar bottle that generates solar energy to charge mobile devices. It has two solar panels that convert sunlight into electricity, which is stored in a battery. An inverter converts the DC current from the battery to AC current that can charge phones. The target market is people in remote areas or defense personnel who lack electricity access. It discusses the product components, positioning in the market, and marketing strategies like endorsements and influencer groups to promote the solar bottle.
Critical thinking leaders as rational manager Learningade
A rational manager is about leading rational processes to maximize the critical thinking skills of people. The presentation explains about Kepner-Tregoe rational processes to maximize the critical thinking skills of people. Find out how you can maximize your critical thinking skills as a leader in a rational process of a management function through application of this tool.
The document discusses the role of an internal consultant and the key aspects required to be successful in that role. It covers the necessary mindset, knowledge, process skills, and competencies. Specifically, it emphasizes the importance of strategic thinking, understanding complex problems, developing strong relationships and trust with clients, and having expertise in various shared competencies like communication, decision-making, and maintaining a positive outlook. The document provides examples of how to establish initial contact with clients, understand their needs, and manage the consulting process and relationship to deliver high quality service.
This document discusses the attributes and skills needed to be a trusted internal audit advisor. It identifies that internal audit stakeholders expect risk focus, assurance, expertise, and timely insights. To meet these expectations, internal auditors must identify gaps, deploy effective strategies, and remain relevant. The document outlines technical, relational, and personal attributes that build trust, including communication skills, relationship acumen, critical thinking, ethics, curiosity, and open-mindedness. It emphasizes that trusted advisors are nurtured through training, coaching, and experience in areas like communication, leadership, technology, and industry risks. The goal is for internal audit to provide value as a trusted partner.
Issues of scale when moving from pilot projects to national role out.John Wren
Pilots often evolve into larger rollouts with unexpected results. Decisions to extend programs before evaluation is complete can be driven by popularity, management decisions, or political pressure. Evaluators face challenges in meeting information needs within tight timeframes and demonstrating impact. Pilots may not transfer well to larger settings due to changes in stakeholders and complexity. Evaluators must build relationships, understand interventions, inform all phases, and communicate sensitively while maintaining independence.
This document discusses using games and gamification to develop personal power and improve research. It outlines an agenda that includes problem-based learning tactics, developing research strategies, and using games to represent a researcher's journey. Game elements like attributes, skills, goals and metrics are presented as ways to conceptualize and track a researcher's progress. The document suggests designing games to transform workplaces and lives by setting quests, incentives and win conditions to motivate learning and achievement.
The document outlines the decision making process, including identifying the problem, criteria, alternatives, and implementing the chosen alternative. It discusses types of decisions like programmed and non-programmed. The 8 step decision making process is described in detail, including identifying the problem, criteria, weights, alternatives, analyzing alternatives, selecting an alternative, implementing, and evaluating. Different decision making styles like directive, analytic, conceptual and behavioral are also covered.
Where do risks (threats and opportunities) arise from?
Presented by Lynn Stalker
Monday 10th October 2016
APM North West branch and Risk SIG conference
Alderley Park, Macclesfield
This document discusses decision making processes in organizations. It describes common issues in decision making like changing workplace trends, the impact of information technology, and cultural factors. The typical decision making process involves recognizing the problem, identifying alternatives, assessing risks, choosing a preferred option, implementing it, and evaluating results. Decisions vary in importance and urgency, and different strategies are appropriate depending on these factors. Intuition, heuristics, and creativity can influence decision making by aiding judgment under uncertainty. The standard decision making process involves gathering facts, identifying alternatives, assessing them, and deciding, though this may be adapted based on the situation.
This chapter discusses models of decision-making including the rational model and positive model. It covers current decision-making concerns like heuristics, biases, and escalation of commitment. Group decision-making risks like groupthink are also examined. Effective decision-making involves reducing biases through considering multiple perspectives and establishing decision thresholds. Group decisions are best for complex, long-term, or multi-skilled problems.
The document discusses various concepts and techniques related to customer focus, analytical thinking, and decision making. It provides frameworks for handling customer complaints, questioning models, pacifying customers, and making decisions. Some of the key topics covered include the STEPS and LASER methods for handling customer issues, dimensions of analytical thinking, the seven step problem solving process, and traps to avoid in decision making like anchoring bias and the sunk cost fallacy.
This document discusses problem solving and risk management. It defines problem solving as defining an issue, determining the cause, identifying solutions, and implementing a solution. Risk is defined as an uncertain future event that could have negative or positive effects. The document outlines the problem solving process as identify the problem, define the outcome, explore strategies, anticipate outcomes, and learn from the results. It also discusses different types of risks in business. Finally, it describes risk management as identifying, assessing, and prioritizing risks to minimize negative impacts through evaluation, control, and monitoring. The key steps of risk management are established as establish context, identify risks, assess risks, develop treatment plans, create the risk management plan, implement it, and review/
The document outlines a framework for decision making with 7 key steps: 1) Define the decision, 2) Understand the context, 3) Identify options, 4) Evaluate consequences, 5) Prioritize options, 6) Review the decision, and 7) Take action. It also discusses analyzing decisions using tools like decision trees, scenarios, and matrices. Finally, the document emphasizes that communicating decisions effectively requires determining the appropriate message and audience for each stakeholder group.
This document provides an overview of decision making for managers. It discusses key concepts in decision making including:
1) Managers face different types of decisions from simple to non-routine decisions including strategic decisions. The document outlines factors to consider in decision making including organizational culture, legal issues, finances, markets, and customers.
2) It also discusses concepts like uncertainty in decision making, intuition versus analysis approaches, and interactive decision making models like the Prisoner's Dilemma.
3) The objectives of the training are to help managers understand different approaches to decision making including integrating intuition and analysis, understanding decision technologies, and planning decision implementation.
Critical is the analysis of facts to form a judgement. The subject is complex and several definitions exist. It is the ability to think clearly and rationally, understanding the logical connection between ideas. Critical thinking helps to analyse what to do and what to believe.
This document discusses various topics related to business consulting such as the logic of business, issues that businesses face, the differences between consulting and counseling, accountability in consulting, writing consulting proposals, and pricing consulting services. Some key points discussed include:
- The logic of business has evolved over time with changes in needs, institutions, technology, and globalization. Businesses now face issues like environmental concerns and global competitiveness.
- Consulting involves providing advice to solve business problems, while counseling focuses on resolving personal issues. Performance counseling aims to improve employee performance through feedback.
- Effective consulting proposals clearly define business needs, objectives, deliverables, timelines and costs. Pricing models for consulting services include hourly rates and project-
This document provides an introduction to human factors in project management and productive team management. It discusses the importance of teamwork, objectives of managing teams effectively, and a high performance leadership team model. It then describes common team member personalities (dominant, enthusiastic, patient, conscientious), how to communicate with each, and factors that create tension. Lastly, it discusses managing team productivity through clear goals, performance feedback, consistent processes, and tying performance to organizational goals. The key takeaways are that leaders should help individuals contribute productively by addressing conflicts early and allowing self-management.
The document discusses diagnosing and treating organizational problems by analyzing them like layers of an onion, with the core issues being related to community, communication, and credibility between groups within an organization. It provides recommendations for improving these three areas by increasing understanding between different roles, communicating across boundaries, and building trust through consistent actions over time. Potential solutions are to be developed using existing resources rather than waiting for ideal conditions.
Here are a few key points regarding Nisha Sabarwal's dilemma:
- She is facing quality issues, production delays, and frequent product recalls which are damaging the company's reputation.
- To address this, she made changes to manufacturing processes, quality control, worker efficiency, etc. but the problems persist.
- A reactive approach of developing a reassuring website and making surface level changes has not solved the root causes.
- A deeper diagnostic research may be needed to understand why earlier changes did not work and identify the real issues hampering quality and production.
- Factors like worker motivation, outdated equipment, improper training, flawed processes etc. need to be systematically studied through primary and secondary research.
Similar to 4th Workshop on Strategic Crisis Management, Keynote Presentation - Strategic Warning and Risk Analysis (20)
The document discusses transparency and oversight of political party financing. It finds that financial contributions to political parties are not fully transparent and are still vulnerable to political and foreign influence. Additionally, financial reports from political parties are not always publicly available or submitted on time according to regulations.
Summary of the OECD expert meeting: Construction Risk Management in Infrastru...OECD Governance
Presented at the OECD expert meeting "Construction Risk Management in Infrastructure Procurement: The Loss of Appetite for Fixed-Price Contracts", held on 17 May 2023 at the OECD, Paris and online.
Using AI led assurance to deliver projects on time and on budget - D. Amratia...OECD Governance
Presented at the OECD expert meeting "Construction Risk Management in Infrastructure Procurement: The Loss of Appetite for Fixed-Price Contracts", held on 17 May 2023 at the OECD, Paris and online.
ECI in Sweden - A. Kadefors, KTH Royal Institute of Technology, Stockholm (SE)OECD Governance
This document discusses different construction project delivery and payment models. It begins by outlining common delivery models like design-bid-build and design-build. It then explains different payment methods that can be used like fixed price, unit prices, and cost-reimbursable. The document also discusses pricing strategies and how they relate to risk transfer between parties. It provides details on collaborative models like early contractor involvement and discusses selecting the optimal contract based on a client's project risks, desired influence, and market conditions.
Building Client Capability to Deliver Megaprojects - J. Denicol, professor at...OECD Governance
Presented at the OECD expert meeting "Construction Risk Management in Infrastructure Procurement: The Loss of Appetite for Fixed-Price Contracts", held on 17 May 2023 at the OECD, Paris and online.
Procurement strategy in major infrastructure: The AS-IS and STEPS - D. Makovš...OECD Governance
Presented at the OECD expert meeting "Construction Risk Management in Infrastructure Procurement: The Loss of Appetite for Fixed-Price Contracts", held on 17 May 2023 at the OECD, Paris and online.
Procurement of major infrastructure projects 2017-22 - B. Hasselgren, Senior ...OECD Governance
Presented at the OECD expert meeting "Construction Risk Management in Infrastructure Procurement: The Loss of Appetite for Fixed-Price Contracts", held on 17 May 2023 at the OECD, Paris and online.
ECI Dutch Experience - A. Chao, Partner, Bird&Bird & J. de Koning, Head of Co...OECD Governance
This document discusses ECI Dutch experience with collaborative contracting. It mentions a McKinsey report from 2018 on collaborative contracting and recent developments in the field. Finally, it provides lessons learned from a project in Amsterdam called Bouwteam De Nieuwe Zijde Noord.
ECI in Sweden - A. Kadefors, KTH Royal Institute of Technology, StockholmOECD Governance
Presented at the OECD expert meeting "Construction Risk Management in Infrastructure Procurement: The Loss of Appetite for Fixed-Price Contracts", held on 17 May 2023 at the OECD, Paris and online.
EPEC's perception of market developments - E. Farquharson, Principal Adviser,...OECD Governance
Presented at the OECD expert meeting "Construction Risk Management in Infrastructure Procurement: The Loss of Appetite for Fixed-Price Contracts", held on 17 May 2023 at the OECD, Paris and online.
Geographical scope of the lines in Design and Build - B.Dupuis, Executive Dir...OECD Governance
Presented at the OECD expert meeting "Construction Risk Management in Infrastructure Procurement: The Loss of Appetite for Fixed-Price Contracts", held on 17 May 2023 at the OECD, Paris and online.
Executive Agency of the Dutch Ministry of Infrastructure and Water Management...OECD Governance
Presented at the OECD expert meeting "Construction Risk Management in Infrastructure Procurement: The Loss of Appetite for Fixed-Price Contracts", held on 17 May 2023 at the OECD, Paris and online.
Presentation of OECD Government at a Glance 2023OECD Governance
Paris, 30 June, 2023
Presentation by Elsa Pilichowski, Director for Public Governance, OECD.
The 2023 edition of Government at a Glance provides a comprehensive overview of public governance and public administration practices in OECD Member and partner countries. It includes indicators on trust in public institutions and satisfaction with public services, as well as evidence on good governance practices in areas such as the policy cycle, budgeting, procurement, infrastructure planning and delivery, regulatory governance, digital government and open government data. Finally, it provides information on what resources public institutions use and how they are managed, including public finances, public employment, and human resources management. Government at a Glance allows for cross-country comparisons and helps identify trends, best practices, and areas for improvement in the public sector.
See: https://www.oecd.org/publication/government-at-a-glance/2023/
The Protection and Promotion of Civic Space: Strengthening Alignment with Int...OECD Governance
Infographics from the OECD report "The Protection and Promotion of Civic Space Strengthening Alignment with International Standards and Guidance".
See: https://www.oecd.org/gov/the-protection-and-promotion-of-civic-space-d234e975-en.htm
OECD Publication "Building Financial Resilience
to Climate Impacts. A Framework for Governments to manage the risks of Losses and Damages.
Governments are facing significant climate-related risks from the expected increase in frequency and intensity of cyclones, floods, fires, and other climate-related extreme events. The report Building Financial Resilience to Climate Impacts: A Framework for Governments to Manage the Risks of Losses and Damages provides a strategic framework to help governments, particularly those in emerging market and developing economies, strengthen their capacity to manage the financial implications of climate-related risks. Published in December 2022.
OECD presentation "Strengthening climate and environmental considerations in infrastructure and budget appraisal tools"
by Margaux Lelong and Ana Maria Ruiz during the 9th Meeting of the OECD Paris Collaborative on Green Budgeting held on 17 and 18 of April 2023 in Paris.
OECD presentation "Building Financial Resilience to Climate Impacts. A Framework to Manage the Risks of Losses and Damages" by Andrew Blazey, Stéphane Jacobzone and Titouan Chassagne. Presented during the 9th Meeting of the OECD Paris Collaborative on Green Budgeting held on 17 and 18 of April 2023 in Paris
OECD Presentation "Financial reporting, sustainability information and assurance" by Peter Welch during the 5th Session during the 9th Meeting of the OECD Paris Collaborative on Green Budgeting held on 17 and 18 of April 2023 in Paris
This document summarizes developments in sovereign green bond markets. It discusses approaches to incorporating environmental, social, and governance (ESG) factors into public debt management. Sovereign green bond issuance has grown significantly in both advanced and emerging economies since 2016. Green bonds make up the largest share of the labeled bond market. Major benefits of sovereign green bonds include their positive impact on creditworthiness and alignment with ESG policies. However, issuers also face challenges such as additional costs and complexity of the issuance process. Common leading practices emphasize transparency, collaboration, and commitment to reporting.
Jennifer Schaus and Associates hosts a complimentary webinar series on The FAR in 2024. Join the webinars on Wednesdays and Fridays at noon, eastern.
Recordings are on YouTube and the company website.
https://www.youtube.com/@jenniferschaus/videos
AHMR is an interdisciplinary peer-reviewed online journal created to encourage and facilitate the study of all aspects (socio-economic, political, legislative and developmental) of Human Mobility in Africa. Through the publication of original research, policy discussions and evidence research papers AHMR provides a comprehensive forum devoted exclusively to the analysis of contemporaneous trends, migration patterns and some of the most important migration-related issues.
karnataka housing board schemes . all schemesnarinav14
The Karnataka government, along with the central government’s Pradhan Mantri Awas Yojana (PMAY), offers various housing schemes to cater to the diverse needs of citizens across the state. This article provides a comprehensive overview of the major housing schemes available in the Karnataka housing board for both urban and rural areas in 2024.
This report explores the significance of border towns and spaces for strengthening responses to young people on the move. In particular it explores the linkages of young people to local service centres with the aim of further developing service, protection, and support strategies for migrant children in border areas across the region. The report is based on a small-scale fieldwork study in the border towns of Chipata and Katete in Zambia conducted in July 2023. Border towns and spaces provide a rich source of information about issues related to the informal or irregular movement of young people across borders, including smuggling and trafficking. They can help build a picture of the nature and scope of the type of movement young migrants undertake and also the forms of protection available to them. Border towns and spaces also provide a lens through which we can better understand the vulnerabilities of young people on the move and, critically, the strategies they use to navigate challenges and access support.
The findings in this report highlight some of the key factors shaping the experiences and vulnerabilities of young people on the move – particularly their proximity to border spaces and how this affects the risks that they face. The report describes strategies that young people on the move employ to remain below the radar of visibility to state and non-state actors due to fear of arrest, detention, and deportation while also trying to keep themselves safe and access support in border towns. These strategies of (in)visibility provide a way to protect themselves yet at the same time also heighten some of the risks young people face as their vulnerabilities are not always recognised by those who could offer support.
In this report we show that the realities and challenges of life and migration in this region and in Zambia need to be better understood for support to be strengthened and tuned to meet the specific needs of young people on the move. This includes understanding the role of state and non-state stakeholders, the impact of laws and policies and, critically, the experiences of the young people themselves. We provide recommendations for immediate action, recommendations for programming to support young people on the move in the two towns that would reduce risk for young people in this area, and recommendations for longer term policy advocacy.
Presentation by Rebecca Sachs and Joshua Varcie, analysts in CBO’s Health Analysis Division, at the 13th Annual Conference of the American Society of Health Economists.
4th Workshop on Strategic Crisis Management, Keynote Presentation - Strategic Warning and Risk Analysis
1. Strategic Warning and Risk Analysis
Concepts
Ken Knight
kenknight2@cox.net
703-220-8445
2. What is Warning?
The Dictionary definition:
• An alert prior to a threatening act,
event, or behavior
2
In practical terms, that means:
• Productive, continuing interaction with decision-makers …
actionable foresight … enabling better decisions, broader
options, increased resiliency
— Shape outcomes to achieve objectives
— Prepare for outcomes that cannot be fully shaped
— Mitigate impacts of outcomes that cannot be fully
prepared for
— Avoid Complete Surprise (the enemy is at the gate)
!
!
Strategic
Tactical
3. Common Causes of Surprise
• Deliberate hostile actions
• System shocks
• Under-estimating or mis-
estimating trend implications
• Confusing assumptions and
uncertainties
• Not recognizing complex
linkages
• Technological/operational
changes
• Natural events
4. Enduring Challenges
• A tough business, even under the best circumstances
– complex issues, set in the future, significant uncertainties, high stakes
• Defining your mission
• Maintaining the mindset
• Training, time, resources
• Product/output
4
• Finding the right place to
‘plug in’
• Success metrics
• ‘3 Bears’ expectations
• Not wanting to be wrong
6. Common Pitfalls
• Consensus cultures (don’t rock the boat)
• Functional specialization (experts rule)
• Integration (old/new, regional/functional, etc.)
• Imagination (that hasn’t happened before)
• Mirror imaging (they’ll do what we would do)
• Perception biases/pattern matching (seeing what we
expect to see)
6
• Inappropriate analogies (true
before, so true again)
• Depending too much on the
information we have
• Ego (You can’t fool me)
• Negativity bias … remembering
the bad more than the good
• Holding on to entrenched beliefs
8. But We Can Improve the Odds
• Conscious, deliberate, systematic efforts … not just
the by-product of daily activity
• 3-dimensional capabilities
– Rapid detection for rapid response
– Persistent surveillance of known threats
– Strategic reconnaissance of emerging issues
8
• Extensive collaboration and engagement
… well beyond ‘your team’
• Energizing and focusing the entire enterprise
• Specific training and tradecraft
• Senior leader endorsement (‘partnership’ with analytic
organizations)
9. Warning System Essentials
• Understanding and articulating
‘normal’
– Patterns, developments,
conditions, behaviors, actions,
etc. that define the ‘steady state’
• Being able to recognize
important deviations
– Sources, metrics, analytic
criteria, etc. that help you detect
significant change
• Knowing when (and when not)
to warn
– Reporting thresholds … how far
away from ‘normal’ before you
tell somebody 9
Normal
Elevated
Significant
Concern
Critical
10. Elements of a Systematic Process
• Continuous effort to identify
existing and anticipate emerging
threats
• Conscious evaluation of
likelihood, impact, capacity to
leverage/influence key factors
10
• Consistent monitoring of critical factors
impacting the warning/risk/opportunity event
• Regular communication with leadership and
other stakeholders
• Generate, evaluate mitigation options?
11. Evaluating Risks
• Should include:
– Clear articulation of the risk/warning
event
– Examination of how it could ‘plausibly’
materialize
– Likelihood that it will occur within
specified timeframe (with confidence
statement)
• Problematic, but maybe most important
– Potential impact should it materialize
• Not strictly an analyst function
• Nature of the threat/risk and our
exposure/vulnerability
• Local, regional, enterprise implications
– Potential points of leverage/influence
– Follow-on actions
– Critical uncertainties; emerging topics
– Potential for additional warning
11
12. Probability Assessment
• Beware of the usual pitfalls
– Availability … Anchoring … Overconfidence
• Many approaches, none fool-proof
– Quantitative Methods – probability theory,
descriptive and inferential statistics, statistical
modeling … when you have the data
– Expert Judgment – individual experts or groups of
experts assess likelihood based on available
information and their experience
12
– Timeline/Indicator – probability is assessed according to the gap between
detected/expected threat/risk activity levels
– Alternative Analyses (ACH) – specifically examining alternative scenarios/
hypotheses; matching those to existing evidence
– Drivers-Constraints – probability is assessed according to the relative number,
strength, and weight of individual factors that would make the risk more or less
likely to occur
– Decision Games – probabilities assessed using iterative models of stakeholder
decision-making
13. Impact Assessment
• Expert analysis of potential impact on
strategic interests should risk materialize
– How does the event itself affect our interests?
– How is (are) the issue, place, region, world, our
interests different in the aftermath?
• Combines threat characteristics and
institutional vulnerability/exposure
• Can be relatively simple and subjective …
– High, Medium, Low
13
• … Or more complex and quantitative
– Weighted values, algorithms, models, numeric scoring
• Requires clear, understandable ranking values
15. The Ideal Analytic Output
• Timely
– Detects the earliest signs
– Within customer timelines and processes
• Credible
– Uncertainties, gaps, assumptions and confidence are transparent
– Considers and examines plausible alternatives
– Convincingly delivered (sound, concise, tailored)
• Actionable
– Evaluates impact (the event) and implications (aftermath)
– Addresses context, direction, speed, completeness
– Anticipates (posits) next steps … and potential triggers?
– Identifies potential points of leverage/influence
– Assesses potential for additional warning
15
16. Many Different Methodologies
Evidence-Based
• Timeline-Indicators
• Trend Analysis
• Modeling
• Simulations
• Drivers-Constraints
• Backcasting
• Scenarios
• Visioning
• Structured Games and Workshops
• Brainstorming
Possibilities-Based
• Analysis of Competing Hypotheses
• Deception Assessment
• Devil’s Advocacy
• ‘What If’ Assessments
• Team A/Team B
16
Others
• Challenging Assumptions
• Horizon Scanning
• Red Teams
• Delphi
• Wild Card Assessments
• Expert Surveys
17. Matching Methodologies to Problems
• Where is the issue on the analytic continuum (known? …
knowable? … complex? … chaotic?)
• What information would you like to have to address your
issue with high confidence? How does that compare with
the information you have or are likely to get?
• Who is your primary intended consumer? What is his/her
decision ‘space’ … time horizon … risk tolerance?
17
• How much time do you have?
• How do you plan to deal
(explicitly) with uncertainty?
• What is the best (or most likely)
method of conveyance?
• What methodologies are most
appropriate to your issue?
18. 5 Useful Things to Have in Place
• Structured analytic approaches tailored to
the problem
18
• Comprehensive
information strategies
• Communities of interest
effectively linking
stakeholders
• Regular dialogue with
customers
• Designated analytic leads
19. Challenging Expert Thinking
• What is the likelihood of XX … in XX
timeframe?
• Why do you think that? (assumptions,
evidence, rationale, uncertainties)
• How confident are you in your assessment?
• Does anyone disagree with you? … What is
their argument?
19
• How recent is your most critical information?
• Has your assessment changed over time?
• What is the ‘newest’ big thing you have had to factor in?
• What evidence or developments would change your assessment?
• What would you most like to know that you don’t?
• How are you most likely to be wrong?
• What are the implications of your being wrong?
• When was the last time you were wrong?
20. Communicating Warning
• Detailed, iterative
interactions with leadership
20
• Risk assessments, not
predictions
• Partnership throughout
the process
• Use any surrogate access
• Trust trumps most everything else
• What you (and they) know, don’t know, think
• Work hard to make this a productive relationship
21. Not So Easy to Get Right
Assuming you see it coming …
• The audience is pre-occupied … they might not be receptive
• They have biases too … and other sources of information
• You’re asking them to embrace a major discontinuity … potential
harm … that may never materialize … a very tough sell
• Your case may rest more on rational possibilities than evidence
• You hope to leave them worried (thanks!) … they may just be
complacent … or angry
• They expect you to get it ‘just right’ … not too early or too late
21
• Other experts disagree … they may try to
push you toward consensus
• An ounce of prevention is hard to measure
• Nobody, especially you, wants to be wrong
• ‘Crying Sheep’
22. So …
22
You will need to be:
• Thoughtful
• Deliberate
• Calculating
• Persistent
• Tough-minded
• Persuasive
• Creative
23. What Does Your Decision-Maker Need?
• What would you most like to know if you could
know anything?
• What is your definition (strategic vision) of
success?
• What are the top several things you most want
to accomplish? … most need to avoid?
• What are your biggest concerns/fears?
23
• What are the dangers of not achieving your vision?
• What needs to change in order for you to be successful?
• What developments (successes and failures) over the recent past
are most instructive?
• What must be done now/next (the top priority first step)?
• What one thing would you do if you could do anything?
24. Deciding When to Warn?
• Likelihood and Impact
• Are we approaching a
threshold?
• Do other analysts share
my concern?
• Is the policy community
aware?
24
• How long has it been since we last engaged?
• Are other narratives overly optimistic?
• Has the risk narrative been fragmented?
25. Questions to Consider
• What is the critical information
I must convey … in initial and
subsequent interactions?
• What factors are causing me
concern … how do I track and
measure them?
• Who is my audience?
25
• What are the principal obstacles to my effectively communicating
this warning?
• What if I am not successful?
• What opportunities/advantages do I have?
• What is my most likely/effective means of conveyance?
• What questions can I anticipate?
• What are the main counter arguments?
26. A Useful Writing Style
26
•Chapeau paragraph
provides ‘bottom
line’ assessments
•Bulleted sub-
paragraphs provide
supporting evidence
•Examples can be
found at:
http://www.dni.gov
/index.php/about/or
ganization/national-
intelligence-council-
nic-publications
27. Stop Light Charts
27
Indicator Status
Normal Elevated Significant
Concern
Critical
C2 Garrison Status Two Strategic CPs
Deployed
3-4 Strategic CPs
Deployed
More Than 4 Strategic
CPs Deployed
Logistics Stocks in Depots Local Depots Out-
Loaded
Regional Depots
Out-Loaded
National Depots Out-
Loaded
Maneuver
Forces
Garrison Status 20-25% Out of
Garrison
25-50% Out of
Garrison
More than 50% Out of
Garrison
Strategic
Forces
Deterrent Status 25% in Ready
Status
More than 25% in
Ready Status
Fully Mobilized and
Dispersed
Civil Defense Peacetime Status Reserve-Ready
Status
Reserve Call-up
Underway
Full Mobilization
National
Reserves
Peacetime Status Single Sector
Mobilization
Multiple Sector
Mobilization
Full Mobilization
• Nuanced perspective on a dynamic, evolving situation
• ‘Proof’ that something larger is not yet taking shape
• Inspires confidence
28. Indicator Charts
28
Indicator
Status
15 Aug 12
Status
15 Sep 12 Direction
Alawi Cohesion (Overall Assessment)
Additional attacks on senior leadership
Key security elements unwilling to act
Desertions/defections among Alawi leadership or rank and file
Redeployment to Alawi heartland
Non-elite Alawi opposition to Assad
Evidence of palace coup/attempt (arrests, purges, etc.)
Military/ Security Service/Key Leader Loyalty (Overall Assessment)
Desertion/defections
Recruitment (conscription numbers)
Casualties
Unwillingness to act
Coup/attempt (arrests of officers)
Military/Security Service Effectiveness (Overall Assessment)
Declining effectiveness of key units
Shortages (numbers, arms, equipment)
Logistics shortfalls impacting operations
Capacity to seize/hold territory
Capacity to project forces anywhere
Dependence on militias
Opposition Effectiveness (Overall Assessment)
Numbers (recruits, arms, operations, etc.)
Reducing capabilities gap in relationship to regime forces
Clear structure/command and control
Capacity to repel regime offensive operations
Improved coordination
Geographic scope of ops
Intelligence capacity
Capacity to establish safe-havens
Assad’s Perspective/Outlook (Overall Assessment)
Public profile
Visible signs of strain/isolation
Family posture
29. Integrated Risk Plots
I
M
P
A
C
T
Lower L I K E L I H O O D Higher
Iran Nuclear
Surprise
WMD
Terror
Attack
Israel-Iran
Reversal in
Afghanistan
Sudan
Violence
Major Cyber
Attack
NK Minor
Provocation
NK Instability
Escalating
Mexican Drug
Violence
US-PRC
military
event
I-P Conflict
Pakistan
Instability
Lebanon
Crisis
Reversal
In Iraq
Russia-
Georgia
Saudi
Instability
Egypt
Instability
Yemen
Collapse
Haiti
Instability
911-like
Terror Attack
China-
Taiwan
Major Mil –
Tech Surprise
Mexico
Instability
Double-Dip
Recession
Higher
Nigeria
Instability
30.
31. 2-Axis Scenario Output
(How Country X Evolves)
31
Looks Like
Revolution
Blood, Sweat
and Tears
Amplified
Authoritarianism
The Long
Twilight Struggle
33. Helping with Mitigation
• Do we have the capacity to affect risk
likelihood and/or impact? How?
• Do we have the option of doing nothing? … or
of ‘getting out of the business’ altogether?
• Can we share or deflect the risk?
33
• Do we have a warning system in
place for this risk?
• Do we have contingency plans?
• Can we adapt? … or hedge
against it?