The ISG EMEA Outsourcing Index for Q4 2013 reveals double-digit growth in deal activity, although contract values are down, reflecting a wider market trend. While overall deal activity increased slightly over the year, there was a significant decline in average contract size, particularly in the financial services and manufacturing sectors. The report highlights a strong year for IT outsourcing (ITO), with a notable rise in contract counts, but a sharp drop in business process outsourcing (BPO) activity due to the absence of large deals.

1. The ISG EMEA Outsourcing Index
Market Data and Insights
Fourth Quarter and Full Year 2013
Hosted by:
James Goodman,
Barclays Capital
20 January 2014

2. 2
Welcome to the 45th Quarterly Outsourcing Index Review
Covering the state of the outsourcing industry for EMEA commercial contracts.*
John Keppel
Dr. David Howie
Partner & President
Partner
Bernd Schaefer
Partner
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*Contracts with ACV ≥ €4M from the ISG Contracts Knowledgebase®

3. 3
At a Glance
DOUBLE-DIGIT GROWTH IN 4Q DEAL ACTIVITY,
BUT CONTRACT VALUES DOWN BY LIKE PERCENTAGE
2013 DEAL ACTIVITY SLIGHTLY HIGHER, BUT VALUES FALL, MIRRORING 4Q TREND
AFTER SEVERAL YEARS OF GROWTH, FINANCIAL SERVICES ACTIVITY SLOWS AND
MANUFACTURING DECLINES SHARPLY
ITO ACTIVITY UP, BUT BPO ACTIVITY RECEDES DUE TO LACK OF LARGE DEALS,
EMEA SEES RISE IN ACTIVITY WITH SMALLER DEAL SIZES,
BUT LACK OF LARGE DEALS IN AMERICAS LEADS TO DROP IN VALUE
Scorecard
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Global Market
New Scope
Restructurings
Mega-relationships
ITO
BPO
Americas
EMEA
Asia Pacific
4Q13
ACV (€B)*
€
€
€
€
€
€
€
€
€
3.7
2.4
1.3
0.4
3.0
0.7
1.2
2.1
0.4
4Q Y/Y
Change
4Q Q/Q
Change
-12%
-16%
-5%
-52%
8%
-50%
-23%
-5%
-10%
-17%
-5%
-32%
-58%
-12%
-32%
-17%
-21%
15%
*Contracts with ACV ≥ €4M from the ISG Contracts Knowledgebase®
2013
ACV (€B)*
Y/Y
Change
€ 15.0 -18%
€ 9.0 -27%
€ 6.0 -2%
€ 2.9 -38%
€ 10.8 -8%
€ 4.2 -37%
€ 5.2 -26%
€ 8.2 -6%
€ 1.6 -40%
2013
Counts
Y/Y
Change
1,155
798
357
24
790
365
442
587
126
2%
-5%
22%
-31%
8%
-9%
-10%
18%
-11%

4. 4
Global Market Contract Award Trends
Fourth-quarter ACV was down 12% Y/Y and 17% Q/Q. For the full year, ACV was
down 18% from 2012; however, contract counts ticked up 2% over 2012.
Broader Market 4Q and Full-Year ACV (€B)*
1Q to 3Q ACV
€ 12.9
€ 13.7
€ 3.1
€ 12.2
€ 13.3
€ 4.2
€ 3.3
€ 4.7
€ 9.9
€ 9.5
€ 8.9
2004
05
06
€ 14.6
4Q ACV
€ 16.5
€ 17.6
€ 17.6
€ 18.3
€ 4.4
€ 5.3
€ 4.2
€ 3.7
€ 5.5
€ 10.9
€ 11.0
€ 13.1
€ 12.3
€ 14.1
€ 8.6
07
08
09
10
11
12
€ 15.0
€ 3.7
€ 11.3
2013
Broader Market 4Q and Full-Year Contracting Counts
1Q to 3Q Counts
4Q Counts
1,182
972
774
562
611
617
154
157
176
153
421
405
435
464
05
06
07
08
1,132
1,155
300
273
309
882
859
846
11
12
247
579
575
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288
988
2004
195
684
741
09
10
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*Contracts with ACV ≥ €4M from the ISG Contracts Knowledgebase®
2013

5. 5
Global Market Contract Trends by Deal Size
2013 saw the continued dominance of contracting in the smallest ACV bands, and
average deal size trended down across all bands.
Comparing Broader Market Contracting Awards (€B)*
Grouping in ACV Contract Size Bands
€4-31M
ACV(€B)*
€32-79M
€80M +
Contract Counts
Average Contract Size
1,063
€ 10
€8
€ 44
€ 45
€ 44
€ 143
€ 9.0 60%
€ 11
€ 148
673
€ 5.3
€ 6.8
482
€ 2.5
€ 3.2
€ 3.0
20%
70
€ 5.2
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€ 4.6
€ 2.9
2004
2008
20%
2013
57
36
2004
31
24
2008
2013
€ 122
68
isg-one.com
*Contracts with ACV ≥ €4M from the ISG Contracts Knowledgebase®
2004
2008
2013

6. 6
Global Market New Scope & Restructuring Trends
New Scope ACV dipped 27% from 2012, while Restructuring ACV held steady.
Restructuring counts rose 22% from 2012, but New Scope awards continued down.
New Scope 4Q and Full-Year ACV (€B)*
1Q to 3Q ACV
€ 10.8 € 10.9
€ 10.3 € 10.1
€ 2.4 € 3.0
€ 8.1
€ 3.9
€ 2.5
€ 2.5
€ 7.9
$7.1
2004
05
Restructuring 4Q and Full-Year ACV (€B)*
4Q ACV
1Q to 3Q ACV
€ 12.8 € 12.1
€ 12.2
€ 11.5
€ 2.8 € 9.0
€ 4.4 € 3.0
€ 3.3
€ 2.4
$8.3
$8.4
$9.0
$8.1
06
07
08
09
10
11
12
€ 5.5
€ 3.7 € 3.7 € 1.4 € 2.0 € 1.4 € 1.3
€ 3.6 € 4.1
€ 0.8 € 2.5
€ 1.1 € 1.2
€ 1.2
€ 4.7 € 4.6
€ 0.7
€ 3.3 € 0.8 € 2.6 € 2.5 € 4.1 € 4.1
€ 2.4
€ 2.0
€ 1.7
$6.6
2013
2004
New Scope 4Q and Full-Year Counts
1Q to 3Q Counts
472
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446
123 126
491
516
143
129
753
234
234
05
06
07
839
349
320
348
387
05
06
07
08
652 588
466
2004
10
11
12
12
2013
4Q Counts
357
287
103
116
120
31
72
09
11
798
210
661
10
187
184
569
09
1Q to 3Q Counts
157
540
08
Restructuring 4Q and Full-Year Counts
4Q Counts
895
774
€ 6.1 € 6.1 € 6.0
€ 2.7
$9.4
$5.6
$6.9
623
4Q ACV
2013
31
85
33
87
2004
05
06
*Contracts with ACV ≥ €4M from the ISG Contracts Knowledgebase®
151
101
24
77
38
113
07
08
198
54
144
09
235
63
172
10
293
66
86
221
207 258
11
12
99
2013

7. 7
Global Market Industry Trends
Manufacturing stood out, with ACV off almost €2B from its prior 5-year average. Yet
Energy and Travel, Transport & Leisure performed close to their prior 5-year highs.
Broader Market 5 Prior Year ACV (€B)* by Industry
Range of Prior 5 Years
Avg of 5 Prior Years
2012
2013
€6
€5
€ 4.3
€4
€3
€ 2.8
€ 2.1
€2
€ 1.8
€ 1.6
€ 1.1
€1
€ 0.8
€ 0.5
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€Manufacturing
Financial
Services
Telecom &
Media
Energy
Travel,
Transport,
Leisure
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*Contracts with ACV ≥ €4M from the ISG Contracts Knowledgebase®
Healthcare &
Pharma
Business
Services
Retail

8. 8
EMEA Contract Award Trends
ACV for fourth-quarter and full-year was down slightly Y/Y, yet contract counts at an
all-time high, up almost 18% from 2012.
EMEA 4Q and Full-Year ACV (€B)*
1Q to 3Q ACV
€ 7.9
€ 6.5
€ 5.7
€ 5.9
€ 4.4
2004
05
€ 8.7
€ 8.2
€ 3.0
€ 2.3
€ 2.1
€ 6.1
€ 6.5
€ 6.4
€ 6.0
10
11
12
2013
€ 7.8
€ 2.7
€ 1.8
€ 6.4
€ 3.3
€ 4.0
06
07
08
EMEA 4Q and Full-Year Counts
1Q to 3Q Counts
€ 9.5
€ 3.2
€ 1.6
€ 4.1
€ 8.8
€ 1.5
€ 4.9
€ 2.0
€ 1.7
4Q ACV
€ 4.5
09
EMEA Full-Year Segment Details ACV (€B)*
4Q Counts
Prior 5 Year Range
Avg of 5 Prior Years
2012
2013
€8
535
431
442
138
348
253
265
263
74
81
63
183 179
184
200
251
68
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76
272
135
498
134
167
313
364 420
€ 6.2
€6
€4
129
397
296
587
€ 4.6
€ 3.6
€2
€ 2.0
€0
2004
05
06
07
08
09
10
11
12
2013
isg-one.com
*Contracts with ACV ≥ €4M from the ISG Contracts Knowledgebase®
New Scope Restructuring
ITO
BPO

9. 9
EMEA Contract Award Trends Detail
Most markets in EMEA were flat in 2013. However, U.K. ACV was down 30% Y/Y
despite a 13% increase in contract counts.
EMEA Industries
Full-Year ACV (€B)*
EMEA Sub-regions 5 Prior Years ACV (€B)*
Range of Prior 5 Years
Avg of 5 Prior Years
2012
2012
2013
€ 4.5
2013
Manufacturing
€ 1.4
€ 4.0
Financial Services
€ 2.7
€ 3.5
Telecom & Media
€ 3.0
€ 2.5
€ 0.9
€ 2.65
Energy
Travel, Transport,
Leisure
€ 2.0
€ 1.61
€ 1.5
€ 1.1
€ 1.1
€ 1.39
Healthcare & Pharma
€ 1.0
€ 0.3
€ 0.90
€ 0.71
€ 0.5
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€ 0.41
Business Services
€ 0.35
€ 0.5
€ 0.16
€U.K. &
Ireland
DACH
Nordics
Benelux
France
Southern Africa & E. Europe
Europe Middle & Russia
East
isg-one.com
*Contracts with ACV ≥ €4M from the ISG Contracts Knowledgebase®
Retail
€ 0.2
€0
€1
€2
€3
€4

10. 10
EMEA ITO Contract Award Trends
EMEA ITO ACV rose 11% for the year, driven by strong contracting activity. The 409
contracts awarded was a high water mark for the region.
EMEA ITO 4Q and Full-Year ACV ($B) and Contract Counts*
1Q to 3Q ACV
4Q ACV
Full-Year Counts
385
348
332
€ 6.2
182
320
€ 7.3
€ 2.4
€ 2.3
€ 7.2
€ 5.6
€ 6.2
€ 1.3
€ 1.7
€ 1.3
€ 4.6
€ 1.3
€ 1.4
€ 3.3
€ 3.8
€ 1.2
€ 2.2
2004
05
06
€ 2.4
€ 4.8
€ 3.8
€ 4.9
€ 4.8
€ 4.3
€ 4.5
08
09
10
11
12
2013
€ 0.9
€ 3.2
07
EMEA ITO ACV ($B)* by Function
2012
EMEA ITO Full-Year ACV ($B)* by Industry
2012
2013
2013
Financial Services
Infrastructure
€ 1.4
€ 2.0
Manufacturing
€ 1.1
Energy
ADM
€ 2.0
isg-one.com
€ 0.8
Telecom & Media
€ 0.6
Travel, Transport, Leisure
Network Services
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€ 1.5
Business Services
Healthcare & Pharma
ADM + Infrastructure
€ 1.3
€-
409
€ 0.5
€ 1.0
€ 1.5
Retail
€ 2.0
€ 2.5
*Contracts with ACV ≥ €4M from the ISG Contracts Knowledgebase®
€ 1.0
€ 0.4
€ 0.2
€ 0.1
€ 0.0 € 0.5 € 1.0 € 1.5 € 2.0 € 2.5

11. 11
EMEA BPO Contract Award Trends
Despite increased contract activity, BPO ACV fell almost 40% as large deals
disappeared from the market.
EMEA BPO 4Q and Full-Year ACV ($B) and Contract Counts*
1Q to 3Q ACV
4Q ACV
99
69
Full-Year Counts
122
€ 3.1
€ 2.3
€ 1.6
€ 1.2
€ 0.4
€ 0.8
€ 0.7
€ 0.7
€ 0.3
€ 1.2
€ 0.9
2004
05
06
07
€ 0.8
08
EMEA BPO ACV ($B)* by Function
2012
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Facilities Mgmt
Industry-Specific
F&A
HRO
R&D/KPO
Multi-Process
Contact Centers
Procurement
Supply Chain Mgmt
Document Mgmt
€ 1.5
€ 0.8
€ 1.7
€ 0.8
€ 0.3
€ 1.2
09
10
11
€ 2.2
€ 1.5
12
2012
€ 0.26
€-
€ 0.4
2013
EMEA BPO Full-Year ACV ($B)* by Industry
2013
€ 0.55
€ 0.30
€ 0.20
€ 0.07
€ 0.17
€ 0.27
€ 0.03
€ 0.04
€ 0.07
€ 1.9
€ 0.9
€ 0.7
€ 0.3
€ 1.6
178
150
150
2013
Financial Services
€ 0.66
Energy
€ 0.32
Manufacturing
€ 0.28
Telecom & Media
€ 0.27
Retail
€ 0.06
Business Services
€ 0.09
Healthcare & Pharma
€ 0.10
Travel, Transport, Leisure
€ 0.3 € 0.5 € 0.8 € 1.0 € 1.3 € 1.5
*Contracts with ACV ≥ €4M from the ISG Contracts Knowledgebase®
€ 0.16
€-
€ 0.5
€ 1.0
€ 1.5

12. 12
2013 Top 20 Outsourcing Service Providers in EMEA
In Top 20 for
Both ITO and BPO
Accenture
Atos
Capgemini
CGI
HCL
Infosys
In Top for ITO Only
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In Top for BPO Only
AT&T
BT
CSC
Deutsche Telekom
EVRY
France Telecom
HP
IBM
iGATE
Tech Mahindra
Quindell
Swisscom
Tata
Tieto
Wipro
Aon Hewitt
Capita
Communisis
Emcor
G4S
Genpact
GP Strategies
Innovation Group
Interserve
Sodexho Alliance
TCS
WEX
WNS
Xchanging
Xerox
Note: Service providers in alphabetical order; no rankings implied.
*Contractsbased on 2013€4McommercialISG Contracts Knowledgebase®
Placements with ACV ≥ ACV from the contract awards sourced from ISG Contracts Knowledgebase ®.

13. 13
Americas Contract Award Trends
4Q ACV was down moderately Y/Y. For 2013, ACV dropped substantially from 2012,
and contract counts dipped more than 10%.
Americas 4Q and Full-Year ACV (€B)*
1Q to 3Q ACV
€ 6.0
€ 1.2
€ 6.7
€ 6.1
€ 1.6
€ 5.7
€ 1.5
€ 4.5
€ 4.4
05
€ 5.5
€ 4.9
€ 2.2
€ 4.6
2004
06
€ 1.8
€ 7.1
€ 6.4
€ 0.9
€ 1.8
€ 7.0
€ 1.5
€ 3.3
€ 3.5
07
€ 4.9
08
09
€ 6.2
€ 4.6
€ 5.5
11
10
€ 5.2
€ 1.2
€ 1.4
Americas 4Q and Full-Year Counts
1Q to 3Q Counts
4Q ACV
12
€ 4.0
2013
Americas Full-Year Segment Details ACV (€B)*
Range of Prior 5 Years
4Q Counts
Avg of 5 Prior Years
2012
2013
€6
517
414
332
241
61
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252
273
65
75
180 187
2004
05
273
72
116
137
198
201
07
08
115
€5
€4
€3
349
380
384 327
245
06
442
109
82
87
298
493
431
€ 3.3
€ 3.1
€ 2.2
€2
€ 1.9
€1
09
10
11
12
2013
€0
isg-one.com
*Contracts with ACV ≥ €4M from the ISG Contracts Knowledgebase®
New Scope
Restructuring
ITO
BPO

14. 14
Americas Contract Award Trends Detail
U.S. ACV was down about 25% from 2012. Drops in the Manufacturing and
Financial Services sectors contributed most to the decline.
Americas Industries
Full-Year ACV (€B)*
Americas Sub-regions 5 Prior Years ACV (€B)*
Range of Prior 5 Years
Avg of 5 Prior Years
2012
2013
€ 0.5
€7
2012
2013
Manufacturing
€ 1.14
Financial Services
€ 1.06
Telecom & Media
€6
€ 0.99
€ 0.4
€5
€ 4.6
€ 0.3
Healthcare & Pharma
€ 0.71
€4
Business Services
€3
€ 0.2
€ 0.30
Retail
€ 0.31
€ 0.21
€ 0.16
€2
€ 0.12
€ 0.1
€ 0.13
Energy
€ 0.47
€1
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Travel, Transport,
Leisure
€ 0.0
€-
U.S.
Canada
Brazil
Mexico
Other
LatAm
isg-one.com
*Contracts with ACV ≥ €4M from the ISG Contracts Knowledgebase®
€ 0.23
€0
€1
€2
€3

15. 15
Asia Pacific Contract Award Trends
4Q ACV was down moderately Y/Y. For 2013, ACV dropped substantially from 2012,
and contract counts dipped more than 10%.
Asia Pacific 4Q and Full-Year ACV (€B)*
1Q to 3Q ACV
€ 1.7
€ 0.3
€ 0.6
€ 0.6
05
€ 1.0
07
08
Asia Pacific 4Q and Full-Year Counts
1Q to 3Q Counts
25
73
57
20
81
18
94
58
2004
39
05
53
90
63
115
25
€ 0.9
09
10
Range of Prior 5 Years
141
126
30
27
36
32
18
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37
130
€ 0.4
€ 1.5
€ 0.4
€ 2.1
€ 1.2
11
€ 1.1
12
2013
Asia Pacific Full-Year Segment Details ACV (€B)*
4Q Counts
127
83
€ 0.8
€ 1.6
€ 1.3
06
€ 1.6
€ 0.5
€ 0.7
€ 0.9
€ 0.5
€ 1.7
€ 0.3
€ 1.3
2004
€ 0.7
€ 1.2
€ 1.2
€ 2.6
€ 2.1
€ 2.0
€ 1.5
4Q ACV
Avg of 5 Prior Years
2012
€ 2.5
€ 2.0
€ 1.5
105
111 99
79
62
€ 1.29
€ 1.27
€ 1.0
€ 0.5
€ 0.27
€ 0.29
06
07
08
2013
09
10
11
12
2013
€ 0.0
isg-one.com
*Contracts with ACV ≥ €4M from the ISG Contracts Knowledgebase®
New Scope Restructuring
ITO
BPO

16. 16
Asia Pacific Contract Award Trends Detail
Several of the largest markets in Asia Pacific suffered declines in 2013, notably India,
Australia-New Zealand and the Media & Telecom sectors.
Asia Pacific Industries
Full Year ACV (€B)*
Asia Pacific Sub-regions 5 Prior Years ACV (€B)*
Range of Prior 5 Years
Avg of 5 Prior Years
2012
2013
2012
2013
€ 1.2
Telecom & Media
€ 0.18
€ 1.0
Manufacturing
€ 0.22
€ 0.8
Financial Services
€ 0.52
Business Services
€ 0.05
€ 0.6
Travel, Transport,
Leisure
€ 0.49
€ 0.26
€ 0.4
€ 0.32
Energy
€ 0.31
€ 0.17
€ 0.26
€ 0.2
Retail
€ 0.15
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€ 0.03
€India and
South Asia
ANZ
Greater
China
ASEAN
Japan
South Korea
isg-one.com
*Contracts with ACV ≥ €4M from the ISG Contracts Knowledgebase®
€ 0.02
Healthcare &
Pharma
€ 0.13
€-
€ 0.3 € 0.5 € 0.8 € 1.0

17. Special Topic for Fourth Quarter 2013
John Keppel
Partner and President

18. 18
Recognizing the Key Forces for Change
in Outsourcing Market Dynamics
Market Saturation in Traditionally
Strong Segments
Sustained Period of Economic
Pressure in the West
Growth in G-2000 Sourcing
from 5 Years Ago
30%
Northern Europe
and U.S. Regions
Financial Services
and Manufacturing
Largest Western
G-2000 Companies
15%
1%
Americas
Stepped-up Pressure on
Contract Pricing
Deal Term
Down
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Provider
Competition Up
Asia Pacific
Sourcing Model Matures
in Major Territories and Industries
Unit Cost
Drops
Client
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EMEA
Rise of the
Small Deal
*Contracts with ACV ≥ €4M from the ISG Contracts Knowledgebase®
SIAM
Provider
Multiple
ITO and
BPO
Providers

19. 19
Taking Advantage of
the New Market Forces
Force 1 Market Saturation in Traditionally Strong Segments
Get smarter with targeting strategies for
underpenetrated markets and industries.
Providers should
Seek out underpenetrated industries like Energy, Pharma and Transportation.
Cultivate new clients in bottom quartile of the G-2000 by offering new solutions.
Force 2 Sustained Period of Economic Pressure in the West
Solve the challenge of expanding into the
more rapidly growing Eastern economies.
Providers should
Note Eastern Service Providers are maturing rapidly, are better positioned and
are starting to win business from new G-2000 companies in the East.
Force 3 Stepped-up Pressure on Contract Pricing
Focus on delivering good returns,
even on reducing revenues.
Providers should
Improve margins by optimizing the efficiency of delivered service.
Drive down costs via technology innovations, process enhancements and automation.
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Force 4 Sourcing Model Matures in Western Markets
Providers should Leverage experience in
mature markets
to make sourcing relevant to new buyers.
Take the opportunity to move directly to current sourcing practices in new industries
and with new buyers, avoiding the growing pains the early adopters experienced.
*Contracts with ACV ≥ €4M from the ISG Contracts Knowledgebase®

20. 4Q13 and Full-Year ISG Outsourcing Index
Summary and Outlook
market
summary
market
outlook
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2013 had increased deal activity but at a smaller average deal size, the new
normal. Services cost less, holding down overall ACV.
ITO activity is up on the strong performance in EMEA.
BPO activity recedes due to lack of large deals, especially in the Facilities
Management/Corporate Real Estate function.
EMEA had a sizable increase in the number of contracts and saw its fourth
straight year of ACV over €8M.
Americas results were down largely on a decline in U.S. ACV.
Asia Pacific results suffered from a lack of large deals that
drive their market.
Manufacturing fell back following several years of strong performance.
Conversely, Energy and Travel, Transport & Leisure performed close to their
prior 5-year highs.
In 1H14, look for positive Broader Market results, based on a stronger
industry pipeline, and expect a Global Market increase of 3 - 5 percent.
In 2014, expect service providers to continue to offer more varied
solutions, such as systems integration work, transformation work, project
services and, increasingly, automation.
ACV declined, but the effect on the market from recovering economies
tempers that. Service providers’ responses to changing sourcing market
dynamics will be key to their success.
isg-one.com
*Contracts with ACV ≥ €4M from the ISG Contracts Knowledgebase®
20

21. 21
Learn More
Please contact us with your questions and comments.
► John Keppel
Partner and President, ISG
+44 (0)7879 432 212
john.keppel@isg-one.com
--- Media Contacts --► Denise Colgan
► Louise Fernley
Marketing Director, EMEA, ISG
+44 1737 371523
denise.colgan@isg-one.com
© 2014
Information Services
Group, Inc.
All Rights Reserved
isg-one.com
blog.isg-one.com
*Contracts with ACV ≥ €4M from the ISG Contracts Knowledgebase®
Cohn & Wolfe for ISG
+44 207 331 5365
louise.fernley@cohnwolfe.com

22. Fourth Quarter and Full Year 2013

23. 23
Fourth Quarter and Full Year TCV Scorecard
The ISG Outsourcing Index has moved to ACV as the primary measure of the
Broader Market. In transition, we will continue to provide a high-level TCV view of
the market via a Scorecard analysis.
Scorecard
4Q13
TCV (€B)*
Global Market
New Scope
Restructurings
Mega-deals
ITO
BPO
Americas
EMEA
Asia Pacific
€
€
€
€
€
€
€
€
€
4Q Y/Y
Change
16.0 -16%
11.5 -3%
4.5 -37%
2.2 -34%
11.2 -20%
4.8 -5%
4.4 -12%
10.0 -19%
1.6 -1%
4Q Q/Q
Change
-18%
-17%
-19%
17%
-8%
-35%
-34%
-3%
-36%
© 2014
Information Services
Group, Inc.
All Rights Reserved
isg-one.com
*Contracts with TCV ≥ from from Contracts Knowledgebase®
*Contracts with ACV ≥ €4M€20Mthe ISG the ISG Contracts Knowledgebase®
2013 Y/Y
Change
2013
TCV (€B)*
€
€
€
€
€
€
€
€
€
66.3 -20%
42.8
23.5
11.7
44.2
22.2
21.0
38.3
-24%
-10%
-8%
-16%
-26%
-34%
-5%
7.0 -35%

24. www.isg-one.com
knowledge powering results®
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