The ISG Outsourcing Index (formerly the TPI Index) provides a quarterly review of the latest sourcing industry data and trends for clients, service providers, analysts and the media. For more than a decade, it has been the authoritative source for marketplace intelligence related to outsourcing transaction structures and terms, industry adoption, geographic prevalence and service provider performance. The global outsourcing market is constantly evolving. Keep pace with the change and capitalize on the latest trends with the ISG Outsourcing Index.

1. © 2014
Information Services Group, Inc.
All Rights Reserved
isg-one.com
*Contracts with ACV ≥ $5M from the ISG Contracts Knowledgebase®
1
Hosted by:
Moshe Katri,
Cowen and Company
14 October 2014
The Global ISG Outsourcing Index
Third Quarter 2014
Market Data and Insights

2. © 2014
Information Services Group, Inc.
All Rights Reserved
isg-one.com
*Contracts with ACV ≥ $5M from the ISG Contracts Knowledgebase®
2
Covering the state of the outsourcing industry for global, commercial contracts.*
Welcome to the 48th Quarterly Outsourcing Index Review
Esteban Herrera
Partner
John Keppel
Partner & President
Dr. David Howie
Partner
Paul Reynolds
Chief Research Officer

3. © 2014
Information Services Group, Inc.
All Rights Reserved
isg-one.com
*Contracts with ACV ≥ $5M from the ISG Contracts Knowledgebase®
3
At a Glance
Scorecard
3Q14
3Q Y/Y
3Q Q/Q
ACV ($B)*
Change
Change
Global Market
$
4.6
-21%
-28%
New Scope
$
3.0
-10%
-27%
Restructurings
$
1.6
-36%
-31%
Mega-relationships
$
1.1
-12%
-32%
ITO
$
3.4
-23%
-31%
BPO
$
1.2
-17%
-18%
Americas
$
1.9
11%
-17%
EMEA
$
2.4
-36%
-26%
Asia Pacific
$
0.3
-27%
-64%
YTD
YTD
ACV ($B)*
Change
$
17.1
13%
$
10.8
22%
$
6.3
0%
$
4.5
24%
$
13.0
22%
$
4.1
-9%
$
6.2
18%
$
8.7
3%
$
2.2
59%

4. © 2014
Information Services Group, Inc.
All Rights Reserved
isg-one.com
*Contracts with ACV ≥ $5M from the ISG Contracts Knowledgebase®
4
Broader Market Quarterly ACV is down 21% Y/Y on slower contracting activity. YTD, ACV is still at the second-highest level ever, up 13% against 2013.
Year-to-date Broader Market ($B)*
Year-to-date Contracting Counts
Broader Market Contract Award Trends
660
511
631
631
528
518
408
343
332
329
239
352
252
295
235
221
227
163
141
142
-
250
500
750
1,000
2014
13
12
11
10
09
08
07
06
2005
1H Counts
3Q Counts
$12.5
$9.3
$12.5
$10.2
$12.5
$10.2
$11.1
$8.7
$8.9
$9.2
$4.6
$5.9
$5.7
$6.1
$4.4
$4.3
$4.5
$3.1
$2.8
$3.9
$4.6
$5.4
$7.1
$5.6
$7.1
$4.9
$6.1
$4.5
$5.5
2014
13
12
11
10
09
08
07
06
2005
$0
$5
$10
$15
$20
$25
1H ACV
3Q ACV
4Q ACV

5. © 2014
Information Services Group, Inc.
All Rights Reserved
isg-one.com
*Contracts with ACV ≥ $5M from the ISG Contracts Knowledgebase®
5
Both ITO and BPO quarterly ACV down Y/Y. Year-to-date, ITO ACV stands at all-time high while BPO ACV has trended lower, down 9% from 2013.
BPO Year-to-date ACV ($B)*
ITO and BPO Contract Award Trends
ITO Year-to-date ACV ($B)*
BPO Year-to-date Counts
$9.6
$6.2
$7.8
$6.7
$9.5
$7.4
$7.8
$6.3
$6.6
$6.7
$3.4
$4.4
$3.7
$4.4
$3.1
$3.1
$3.1
$2.1
$1.8
$2.7
2014
13
12
11
10
09
08
07
06
2005
$0
$5
$10
$15
1H ACV
3Q ACV
ITO Year-to-date Counts
176
184
235
231
192
154
137
115
130
105
66
104
91
110
96
75
87
55
60
50
-
100
200
300
400
2014
13
12
11
10
09
08
07
06
2005
1H Counts
3Q Counts
484
327
396
400
336
364
271
228
202
224
173
248
161
185
139
146
140
108
81
92
-
100
200
300
400
500
600
700
2014
13
12
11
10
09
08
07
06
2005
1H Counts
3Q Counts
$2.9
$3.0
$4.7
$3.5
$3.0
$2.8
$3.2
$2.4
$2.3
$2.4
$1.2
$1.4
$2.0
$1.7
$1.2
$1.1
$1.4
$1.0
$1.0
$1.2
2014
13
12
11
10
09
08
07
06
2005
$0
$2
$4
$6
$8
1H ACV
3Q ACV

6. © 2014
Information Services Group, Inc.
All Rights Reserved
isg-one.com
*Contracts with ACV ≥ $5M from the ISG Contracts Knowledgebase®
6
Americas quarterly ACV was up 11% Y/Y even as the number of contract awards fell back. Year-to-date, ACV is up 18% from 2013 with New Scope ACV growing 30%.
Americas Year-to-date ACV ($B)*
Americas YTD Segment Details ACV ($B)*
Americas Contract Award Trends
Americas Year-to-date Counts
265
195
278
259
239
219
168
142
149
130
97
137
104
119
101
83
84
61
49
57
-
100
200
300
400
500
2014
13
12
11
10
09
08
07
06
2005
1H Counts
3Q Counts
$4.3
$3.5
$5.0
$3.7
$5.6
$4.2
$3.1
$3.4
$4.6
$3.8
$1.9
$1.7
$1.9
$2.0
$1.9
$1.9
$1.3
$0.9
$1.1
$1.8
$1.5
$1.9
$2.3
$1.1
$2.3
$1.8
$2.7
$1.7
$2.0
2014
13
12
11
10
09
08
07
06
2005
$0
$2
$4
$6
$8
$10
1H ACV
3Q ACV
4Q ACV
$3.9
$2.3
$3.7
$2.5
$1
$2
$3
$4
$5
$6
New Scope
Restructuring
ITO
BPO
Range of Prior 4 YTDs
Avg of Prior 4 YTDs
YTD 3Q13
YTD 3Q14

7. © 2014
Information Services Group, Inc.
All Rights Reserved
isg-one.com
*Contracts with ACV ≥ $5M from the ISG Contracts Knowledgebase®
7
Year-to-date, U.S. ACV has risen 17% against 2013. Both Canada and Brazil ACV have advanced as a result of some larger contract awards.
Americas Contract Award Trends Detail
Americas Sub-regions Year-to-date ACV ($B)*
Americas Industry YTD ACV ($B)*
$0.41
$0.27
$0.06
$0.03
$-
$0.1
$0.2
$0.3
$0.4
$0.5
$0.6
Canada
Brazil
Other LatAm
Mexico
Range of Prior 4 YTDs
Avg of Prior 4 YTDs
YTD 3Q13
YTD 3Q14
$5.38
$-
$1.0
$2.0
$3.0
$4.0
$5.0
$6.0
$7.0
$8.0
U.S.
$0.91
$1.71
$0.66
$0.71
$0.46
$0.41
$0.41
$0.73
$0.16
$-
$1.0
$2.0
Manufacturing
Financial Services
Telecom & Media
Healthcare & Pharma
Business Services
Retail
Consumer Products &
Goods
Energy
Travel, Transport &
Leisure
Avg of Prior 4 YTDs
YTD 3Q14

8. © 2014
Information Services Group, Inc.
All Rights Reserved
isg-one.com
*Contracts with ACV ≥ $5M from the ISG Contracts Knowledgebase®
8
Co. Revenues < $2 B
Co. Revenues $2 -10 B
ISG Sourcing Market Standouts in the Americas
Americas-based providers head up the Big 10 Sourcing Standouts. Providers with substantial offshore profiles lead in both the Building and Breakthrough tiers.
1Top 10 in region across all company sizes Placements based on ACV of commercial contract awards in the past 12 months sourced from ISG Contracts Knowledgebase®.
Service providers in alphabetical order; no rankings implied. Revenues sourced from Hoovers and individual company financial fillings
The Building 10 Sourcing Standouts
The Breakthrough 10 Sourcing Standouts
CBRE Group
CGI
Cognizant1
CompuCom
Genpact
HCL1
Infosys1
Tech Mahindra
Teleperformance
Wipro
Accenture1
BT
Capgemini1
CSC1
Dell
IBM1
ISS
RR Donnelley
TCS1
Xerox1
Allscripts Healthcare Solutions
EXL
Garda World
iGATE1
KPIT Technologies
Minacs
Neoris
NIIT
Sitel
Syntel
SOURCING STANDOUTS BY COMPANY SIZE
The Big 10 Sourcing Standouts
Co. Revenues > $10B

9. © 2014
Information Services Group, Inc.
All Rights Reserved
isg-one.com
*Contracts with ACV ≥ $5M from the ISG Contracts Knowledgebase®
9
EMEA quarterly ACV is down 36% Y/Y as the number of awards drop markedly. Year-to-date, ACV is up slightly at 3% on the strength in ITO.
EMEA Year-to-date ACV ($B)*
EMEA YTD Segment Details ACV ($B)*
EMEA Contract Award Trends
EMEA Year-to-date Counts
316
257
275
298
225
237
198
159
140
173
115
176
110
144
110
106
116
77
76
66
-
100
200
300
400
500
2014
13
12
11
10
09
08
07
06
2005
1H Counts
3Q Counts
$4.6
$4.1
$7.3
$1.4
$0
$2
$4
$6
$8
New Scope
Restructuring
ITO
BPO
Range of Prior 4 YTDs
Avg of Prior 4 YTDs
YTD 3Q13
YTD 3Q14
$6.3
$4.8
$5.5
$5.4
$6.0
$4.6
$7.2
$4.1
$3.3
$5.0
$2.4
$3.7
$3.0
$3.6
$2.0
$1.8
$2.5
$1.7
$1.5
$1.8
$2.6
$2.8
$4.2
$3.5
$4.1
$2.2
$2.5
$2.4
$2.8
2014
13
12
11
10
09
08
07
06
2005
$0
$2
$4
$6
$8
$10
$12
$14
1H ACV
3Q ACV
4Q ACV

10. © 2014
Information Services Group, Inc.
All Rights Reserved
isg-one.com
*Contracts with ACV ≥ $5M from the ISG Contracts Knowledgebase®
10
France and Southern Europe help support year-to-date gains in EMEA while the more mature markets of the U.K., DACH and the Nordics pull back from 2013.
EMEA Contract Award Trends Detail
EMEA Sub-regions Year-to-date ACV ($B)*
EMEA Industries YTD ACV ($B)*
$2.8
$1.5
$1.3
$1.3
$0.3
$0.9
$0.4
$0.2
$-
$0.5
$1.0
$1.5
$2.0
$2.5
$3.0
$3.5
$4.0
U.K. &
Ireland
DACH
Nordics
France
Benelux
Southern
Europe
Africa &
Middle
East
E. Europe
& Russia
Range of Prior 4 YTDs
Avg of Prior 4 YTDs
YTD 3Q13
YTD 3Q14
$1.6
$1.9
$1.4
$1.4
$1.0
$0.5
$0.3
$0.4
$0.2
$-
$1.0
$2.0
$3.0
Financial Services
Manufacturing
Travel, Transport &
Leisure
Energy
Telecom & Media
Business Services
Retail
Consumer Products
& Goods
Healthcare & Pharma
Avg of Prior 4 YTDs
YTD 3Q14

11. © 2014
Information Services Group, Inc.
All Rights Reserved
isg-one.com
*Contracts with ACV ≥ $5M from the ISG Contracts Knowledgebase®
11
Co. Revenues < $2 B
Co. Revenues $2 -10 B
ISG Sourcing Market Standouts in EMEA
Large multinationals and providers with strong local “home market” profiles head up both the Big 10 and Building 10 tiers.
1Top 10 in region across all company sizes Placements based on ACV of commercial contract awards in the past 12 months sourced from ISG Contracts Knowledgebase®.
Service providers in alphabetical order; no rankings implied. Revenues sourced from Hoovers and individual company financial fillings
SOURCING STANDOUTS BY COMPANY SIZE
Co. Revenues > $10B
Capita
Carillion1
Cognizant1
EVRY
HCL1
Infosys1
Mitie Group
Orange Business Services
Tech Mahindra
Tieto
Accenture1
Atos1
BT1
Capgemini1
CSC
Fujitsu
HP
IBM1
TCS1
T-Systems
HH Global
iGATE
Innovation Group
Kelway
MAYKOR
NGA Human Resources
NNIT A/S
Quindell
Sitel
The Building 10 Sourcing Standouts
The Breakthrough 10 Sourcing Standouts
The Big 10 Sourcing Standouts

12. © 2014
Information Services Group, Inc.
All Rights Reserved
isg-one.com
*Contracts with ACV ≥ $5M from the ISG Contracts Knowledgebase®
12
Asia Pacific quarterly ACV is down 27% Y/Y on the absence of large contract awards. Year-to-date ACV is up almost 60% on substantial contracting activity.
Asia Pacific Year-to-date ACV ($B)*
Asia Pacific YTD Segment Details ACV ($B)*
Asia Pacific Contract Award Trends
Asia Pacific Year-to-date Counts
79
59
78
74
64
62
42
42
43
26
27
39
38
32
24
32
27
25
16
19
-
20
40
60
80
100
120
140
2014
13
12
11
10
09
08
07
06
2005
1H Counts
3Q Counts
$1.4
$0.8
$2.1
$0.1
$0.0
$0.5
$1.0
$1.5
$2.0
$2.5
New Scope
Restructuring
ITO
BPO
Range of Prior 4 YTDs
Avg of Prior 4 YTDs
YTD 3Q13
YTD 3Q14
$1.9
$0.9
$2.0
$1.1
$0.8
$1.4
$0.7
$1.2
$1.0
$0.4
$0.3
$0.5
$0.8
$0.5
$0.4
$0.6
$0.7
$0.5
$0.2
$0.3
$0.5
$0.6
$0.5
$1.0
$0.7
$0.9
$0.8
$0.4
$0.8
2014
13
12
11
10
09
08
07
06
2005
$0
$1
$2
$3
$4
1H ACV
3Q ACV
4Q ACV

13. © 2014
Information Services Group, Inc.
All Rights Reserved
isg-one.com
*Contracts with ACV ≥ $5M from the ISG Contracts Knowledgebase®
13
YTD Asia Pacific ACV gains are the result of stepped up activity in ANZ and large awards in Japan. China and India bounce back from weaker 2013 results.
Asia Pacific Contract Award Trends Detail
$0.60
$0.46
$0.61
$0.31
$0.22
$0.02
$-
$0.2
$0.4
$0.6
$0.8
$1.0
$1.2
$1.4
ANZ
India and
South Asia
Japan
Greater
China
Southeast
Asia
South Korea
Range of Prior 4 YTDs
Avg of Prior 4 YTDs
YTD 3Q13
YTD 3Q14
Asia Pacific Sub-regions Year-to-date ACV ($B)*
$0.49
$0.33
$0.63
$0.28
$0.18
$0.05
$0.07
$0.15
$0.04
$-
$0.2
$0.4
$0.6
$0.8
Telecom & Media
Financial Services
Manufacturing
Travel, Transport &
Leisure
Energy
Business Services
Healthcare & Pharma
Consumer Products
& Goods
Retail
Avg of Prior 4 YTDs
YTD 3Q14
Asia Pacific Industries YTD ACV ($B)*

14. © 2014
Information Services Group, Inc.
All Rights Reserved
isg-one.com
*Contracts with ACV ≥ $5M from the ISG Contracts Knowledgebase®
14
Co. Revenues < $2 B
Co. Revenues $2 -10 B
ISG Sourcing Market Standouts in Asia Pacific
Japanese providers join large multinationals in the Big 10 Sourcing Standouts list. Australian and India-based providers contribute greatly to the two smaller tiers.
1Top 10 in region across all company sizes Placements based on ACV of commercial contract awards in the past 12 months sourced from ISG Contracts Knowledgebase®.
Service providers in alphabetical order; no rankings implied. Revenues sourced from Hoovers and individual company financial fillings
SOURCING STANDOUTS BY COMPANY SIZE
Co. Revenues > $10B
Cognizant1
HCL
Infosys1
Orange Business Services
Singtel Optus
Tech Mahindra
UGL Limited
Unisys
Wipro1
Accenture1
AT&T
Capgemini
CSC1
Fujitsu1
Hitachi
IBM1
NTT
TCS1
Telstra1
Aegis
ChinaSoft1
Hollysys Automation
Itron
Kratos Defense & Security
NGA Human Resources
Pactera
Ramco
Redknee Solutions
SITA
The Building 10 Sourcing Standouts
The Breakthrough 10 Sourcing Standouts
The Big 10 Sourcing Standouts

15. © 2014
Information Services Group, Inc.
All Rights Reserved
isg-one.com
*Contracts with ACV ≥ $5M from the ISG Contracts Knowledgebase®
15
Relative to the Commercial Sector, Public Sector ACV has grown steadily since 2009. Most ACV is generated by ITO awards, although it varies by geographic market.
Public Sector Trailing 12 Months Counts
Global Public Sector Award Trends
1,198
1,143
1,201
1,181
1,061
1,213
1,043
954
852
745
4Q13 -
3Q14
4Q12 -
3Q13
4Q11 -
3Q12
4Q10 -
3Q11
4Q09 -
3Q10
Commercial Sector
Public Sector
Public Sector Trailing 12 Months ACV ($B)*
$21.7
$38.8
$33.7
$30.1
$25.4
$23.4
4Q13 -
3Q14
4Q12 -
3Q13
4Q11 -
3Q12
4Q10 -
3Q11
4Q09 -
3Q10
Commercial Sector
Public Sector
$30.1
$26.3
$22.0
$18.4
$18.1
$8.7
$7.5
$8.1
$7.0
$5.3
4Q13 -
3Q14
4Q12 -
3Q13
4Q11 -
3Q12
4Q10 -
3Q11
4Q09 -
3Q10
Public Sector ITO ACV
Public Sector BPO ACV
Public Sector ITO vs. BPO TTM ACV ($B)*
Public Sector Regional ITO vs. BPO % TTM ACV
86%
47%
93%
37%
14%
53%
7%
63%
U.S. & Canada
U.K.
Continental
Europe
Australia
ITO
BPO

16. © 2014
Information Services Group, Inc.
All Rights Reserved
isg-one.com
*Contracts with ACV ≥ $5M from the ISG Contracts Knowledgebase®
16
$18.1
$22.6
$32.0
$31.4
4Q13 - 3Q14
4Q12 - 3Q13
4Q11 - 3Q12
4Q10 -3Q11
4Q09 - 3Q10
Commercial Sector
Public Sector
4.05
4.36
3.20
4.10
69%
11%
6%
9%
4%
U.S. &
Canada
U.K.
Continental
Europe
Australia
Other
North America, led by U.S. Dept. of Defense, accounts for a large share of Public Sector sourcing activity followed by the U.K., Australia and Continental Europe.
Share of Public Sector ACV for Trailing 12 Months
Top Public Sector Providers in Recent 12 Months*
Global Public Sector Award Trends Continued
*Service providers in alphabetical order; no rankings implied. Placements based on ACV of public sector contract awards sourced from ISG Contracts Knowledgebase ®.
BT
Capita
Carillion
CGI
HP
Interserve
Serco
Accenture
Atea
Atos
Capgemini
HP
IBM
T-Systems
Accenture
Boeing
CSC
Data#3
Fujitsu
IBM
Serco
Global Average Deal Size and Duration Compare
Avg. Duration in Yrs.
Avg. Contract Value ($K)
U.S. & Canada
Australia
U.K.
Continental Europe
BAE Systems
CACI
General Dynamics
Leidos
Lockheed Martin
Northrop Grumman
SAIC

17. © 2014
Information Services Group, Inc.
All Rights Reserved
isg-one.com
*Contracts with ACV ≥ $5M from the ISG Contracts Knowledgebase®
17
Special Topic for 3Q14
ISG MOMENTUM® METHODOLOGY FOR
SOURCING OPPORTUNITIES ASSESSMENT
Paul Reynolds
Chief Research Officer

18. © 2014
Information Services Group, Inc.
All Rights Reserved
isg-one.com
*Contracts with ACV ≥ $5M from the ISG Contracts Knowledgebase®
18
Historic vs. Potential Industry Characterization
Historical Activity Frames an Industry
$0
$1
$2
$3
2014
YTD
'13
'12
'11
2010
Chemicals
Oil & Gas Ops
Utilities
Energy Industry ACV ($B)*
But more information is needed to Characterize the Industry Potential Momentum® Vertical Reports gauge a market’s maturity and momentum
Amount of industry business available but not yet captured by service providers
vs
U
FARMING
HUNTING
Amount of industry growth that can be cultivated from outsourcing relationships in place
Utilities Historical Frame
exhibits consistency — over $1B in ACV for past five years — within Energy, a consistent performer on pace for a record high 2014 ACV
1
Utilities Potential ISG’s 2014 Momentum Vertical Report rates Utilities as Medium Hunting and High Farming
2
WHY?

19. © 2014
Information Services Group, Inc.
All Rights Reserved
isg-one.com
*Contracts with ACV ≥ $5M from the ISG Contracts Knowledgebase®
19
Industry Challenges local hiring requirements, heavy regulation and M&A activity impact service standardization and flexibility
Medium Hunting: Recent Growth Is Highest of 27 Verticals
$1,395
$1,612
$1,746
$1,695
$1,613
$1,824
$2,006
$3,078
$3,411
$3,340
2004
2005
2006
2007
2008
2009
2010
2011
2012
2013
US$ Millions
Growth:
5%
16%
8%
-3%
-5%
13%
10%
53%
11%
-2%
Utilities Market Spend (ACV)
18.5 % compound annual growth rate for outsourcing spending by Utilities clients is highest among the 27 verticals Momentum tracks
1
2
2014 Vertical Industry Report

20. © 2014
Information Services Group, Inc.
All Rights Reserved
isg-one.com
*Contracts with ACV ≥ $5M from the ISG Contracts Knowledgebase®
20
Innovative solutions abound due to deregulation, smart grid technologies, and ongoing service efficiency needs
High Farming: Low Per-company ACV Leaves Room for Growth
2013 Utilities Average Market Spend
$66.8
$99.8
Utilities
Market Average
50
58
Outsourcing
Not Outsourcing
108 Companies
2013 Utilities Market Composition
46% Penetration Rate is in line with 47% G2000 average
1
Below Average Spend compared to G2000 in 2013
2
3
2014 Vertical Industry Report

21. © 2014
Information Services Group, Inc.
All Rights Reserved
isg-one.com
*Contracts with ACV ≥ $5M from the ISG Contracts Knowledgebase®
21
Who’s Winning the Utilities Contracts?
The utilities client base is served by a competitive set of service providers. Industry specific BPO solutions and ITO cloud integration are key areas of focus.
18%
16%
14%
12%
12%
12%
12%
10%
10%
6%
6%
6%
6%
6%
6%
6%
Capgemini
TCS
Accenture
IBM
HP
Atos
CGI
CSC
Wipro
Fujitsu
Xerox
HCL
Aon Hewitt
TSystems
Cognizant
Carillion
Utilities Clients Focus on Solutions High BPO adoption focusing on industry- specific solutions at a much higher rate than the global average
►ITO services outsourced slightly below the G2000 average
►Utilities maturing strategy around cloud services increases demand for integration with traditional IT Infrastructure.
Cloud services seen as a foundational element for next-generation IT infrastructures
Cloud strategies needed in all technology elements of a proposal
2013 Service Provider Penetration in Momentum’s Utilities Vertical
n = 50 Companies
2014 Vertical Industry Report
T-Systems

22. © 2014
Information Services Group, Inc.
All Rights Reserved
isg-one.com
*Contracts with ACV ≥ $5M from the ISG Contracts Knowledgebase®
22
As ISG forecast, Broader Market ACV lagged Y/Y on lower contract counts
Weakness across both the ITO and BPO markets, although ITO will likely surpass 2013’s results but BPO continues to yield patchy results
All regions are ahead of 2013’s pace
Americas ACV was up Y/Y as large awards in Canada and Brazil supported growth in the region
EMEA 3Q slipped as its key geographic markets pulled back; YTD sourcing activity continues to spread geographically in the continent, especially in France and Southern Europe
Asia Pacific slowed from record 1H14 as large awards were absent; YTD Australia rebounded and Japan becomes noteworthy
Expect a pickup in activity in 4Q14 as we have noticed a buildup of transaction activity likely to be awarded in next few quarters
Expect 2014 ACV to exceed 2013 by double digits, although tepid 3Q14 performance may suppress comparisons against more robust periods like the years 2010-12
3Q14 ISG Outsourcing Index Summary and Outlook
summary
market
outlook
market

23. © 2014
Information Services Group, Inc.
All Rights Reserved
isg-one.com
*Contracts with ACV ≥ $5M from the ISG Contracts Knowledgebase®
23
Please contact us with your questions and comments.
Learn More
Paul Reynolds
Chief Research Officer
+1 508 625 2194
paul.reynolds@isg-one.com
ISG insights serving providers and market analysts
www.isg-one.com
John Keppel
Partner and President
+44 (0)7879 432 212
john.keppel@isg-one.com
Will Thoretz
Americas Media Contact +1 203 517 3119 will.thoretz@isg-one.com
Denise Colgan
EMEA and AP Media Contact
+44 1737 371523 denise.colgan@isg-one.com

24. © 2014
Information Services Group, Inc.
All Rights Reserved
isg-one.com
*Contracts with ACV ≥ $5M from the ISG Contracts Knowledgebase®
24
Third Quarter 2014
APPENDIX: SCORE CARD FOR TCV

25. © 2014
Information Services Group, Inc.
All Rights Reserved
isg-one.com
*Contracts with ACV ≥ $5M from the ISG Contracts Knowledgebase®
25
The ISG Outsourcing Index has moved to ACV as the primary measure of the Broader Market. In transition, we will continue to provide a high-level TCV view of the market via a Scorecard analysis.
3Q14 TCV Scorecard
*Contracts with TCV ≥ $25M from the ISG Contracts Knowledgebase®
Scorecard
3Q14
3Q Y/Y
3Q Q/Q
YTD
YTD
TCV ($B)*
Change
Change
TCV ($B)*
Change
Global Market
$
22.7
-9%
-17%
$
76.3
15%
New Scope
$
15.7
1%
-14%
$
51.1
23%
Restructurings
$
7.0
-26%
-24%
$
25.3
1%
Mega-deals
$
4.9
20%
-30%
$
15.1
26%
ITO
$
16.4
-12%
-21%
$
56.4
27%
BPO
$
6.3
-2%
-6%
$
20.0
-11%
Americas
$
10.3
66%
15%
$
27.6
32%
EMEA
$
10.9
-35%
-24%
$
38.6
-1%
Asia Pacific
$
1.5
-26%
-64%
$
10.1
54%

26. © 2014
Information Services Group, Inc.
All Rights Reserved
isg-one.com
*Contracts with ACV ≥ $5M from the ISG Contracts Knowledgebase®
26
Information Services Group is a leading technology insights, market intelligence and advisory services company, serving more than 500 clients around the world to help them achieve operational excellence. ISG supports private and public sector organizations to transform and optimize their operational environments through research, benchmarking, consulting and managed services, with a focus on information technology, business process transformation, program management services and enterprise resource planning. Clients look to ISG for unique insights and innovative solutions for leveraging technology, the deepest data source in the industry, and more than five decades of experience of global leadership in information and advisory services. Based in Stamford, Conn., the company has more than 850 employees and operates in 21 countries.
knowledge powering results®
www.isg-one.com