Information Services Group (ISG), profile picture
Uploaded byInformation Services Group (ISG)
PDF, PPTX183 views

2Q19 Global ISG Index™

In Q2 2019, the global combined managed services and as-a-service market grew by 5% year-over-year, with as-a-service revenue reaching its second-highest level, while managed services experienced a decline of 3%. The Americas showed the highest growth at 6% year-over-year, but managed services dropped below the $3 billion threshold for the first time since 2017. The North American market, which includes a strong as-a-service component, contrasts with the softer managed services performance observed across different regions, affected by varying industry dynamics and regional challenges.

Embed presentation

Download as PDF, PPTX
1 2Q19 ISG Confidential. © 2019 Information Services Group, Inc. All Rights Reserved. Global Sourcing and As-a-Service Market Insights SECOND QUARTER 2019 Hosted by: Sami Badri of Credit Suisse July 10, 2019 ISG Confidential. © 2019 Information Services Group, Inc. All Rights Reserved. Proprietary and Confidential. No part of this document may be reproduced in any form or by any electronic or mechanical means, including information storage and retrieval devices or systems, without prior written permission from Information Services Group, Inc.
2 2Q19 ISG Confidential. © 2019 Information Services Group, Inc. All Rights Reserved. Welcome to the 67th Quarterly Steve Hall Partner & President ISG Esteban Herrera Partner & Global Leader ISG Research Stanton Jones Director & Principal Analyst ISG Research Covering the State of the Combined Managed Services & As-a-Service Industry for the Global Commercial Market
3 2Q19 ISG Confidential. © 2019 Information Services Group, Inc. All Rights Reserved. Global Combined Market Rose 5% Y/Y; As-a-Service ACV hit second highest result; Managed Services dipped 3% Y/Y against a difficult 2Q18 compare. Americas Up 6% Y/Y; As-a-Service surpassed 55% of Combined Market ACV; Managed Services retreated 10% as ACV fell under $3B level. EMEA Advanced 3% Y/Y; double-digit growth in As-a-Service; Managed Services had back-to-back quarters over $3B; Nordics, Benelux and Southern Europe compensated for uneven results in largest markets. Asia Pacific Grew 6% as larger transactions pushed up Managed Services ACV; As-a-Service growth paused due to choppy results in China. 2Q19 ACV ($B)* 2Q Y/Y Change 1H19 ACV ($B)* 1H19 Change Global Commercial Combined Market 13.7 5% 27.7 10% By Type Managed Services ** 7.0 -3% 14.0 0% As-a-Service 6.7 14% 13.7 23% By Region Americas Combined 6.5 6% 13.4 6% EMEA Combined 5.0 3% 10.0 12% Asia Pacific Combined 2.2 6% 4.3 19% Scorecard At a Glance ** Managed Services, formerly called Traditional Sourcing, is defined as ITO/BPO, Infrastructure, ADM and Network markets which we’ve always reported on. *Contracts with ACV ≥ $5M from the ISG Contracts Knowledgebase™
4 2Q19 ISG Confidential. © 2019 Information Services Group, Inc. All Rights Reserved. 7.1 6.0 6.1 6.4 6.8 7.2 6.4 6.9 7.0 7.0 3.8 3.8 4.0 4.4 5.2 5.9 6.0 6.2 6.9 6.7 10.9 9.8 10.2 10.8 12.1 13.1 12.4 13.1 13.9 13.7 1Q17 2Q17 3Q17 4Q17 1Q18 2Q18 3Q18 4Q18 1Q19 2Q19 As-a-Service Managed Services 4.8 2.8 3.1 9.9 7.9 3.3 3.2 10.9 10.1 3.6 3.1 10.9 IaaS SaaS BPO ITO 1H19 1H18 1H17 Global Commercial Sector Global Commercial Sector ACV by Function ($B)Combined Market Quarterly ACV ($B) Contracting Trends ● Activity in infrastructure renewals made up for softer ADM results ● IaaS ACV has more than doubled since 1H17 Combined Market ACV 10% 1H19 Managed Services 0% 1H19 As-a-Service Market ACV 23% 1H19
5 2Q19 ISG Confidential. © 2019 Information Services Group, Inc. All Rights Reserved. Technology Provider Standouts – GLOBAL the ISG15 Our Contracts Knowledgebase™ is used to determine placements based on the annual value of commercial contracts awarded in the past 12 months. The Big 15 The Building 15 The Breakthrough 15 The Booming 15 Revenues > $10B Revenues $3B-$10B Revenues $1B-$3B Revenues <$1B Managed Services Market Accenture Atos Capgemini CBRE Cognizant DXC Technology IBM Global Services Infosys NTT Data* TCS Amdocs Bechtle Concentrix* Conduent First Data Genpact HCL Tech Mahindra T-Systems* Wipro Altran Atento* Axians* Diebold Nixdorf EPAM Systems* JLL LTI Mphasis Sutherland Global Services TTEC Unisys Virtusa* Webhelp* ChinaSoft* Ensono* Mindtree Posco ICT Reply SpA* Startek* WNS Zensar Technologies As-a-Service Market Amazon Web Services Google Microsoft Salesforce Adobe Systems Equinix ServiceNow* SS&C Technologies* United Internet Autodesk Digital Realty Atlassian CyrusOne DocuSign* IPSoft OVH Peak 10 Proofpoint * New to leaderboard in 2Q19 Providers in alphabetical order; no rankings implied. Revenues sourced from D&B and individual company financial fillings.
6 2Q19 ISG Confidential. © 2019 Information Services Group, Inc. All Rights Reserved. 2.9 2.5 3.7 3.4 3.8 3.1 3.1 3.6 3.2 2.8 2.2 2.1 2.2 2.3 2.7 3.0 3.1 3.3 3.7 3.7 5.0 4.6 5.9 5.7 6.5 6.1 6.2 6.9 6.9 6.5 1Q17 2Q17 3Q17 4Q17 1Q18 2Q18 3Q18 4Q18 1Q19 2Q19 As-a-Service Managed Services 2.5 1.7 1.0 4.4 3.7 2.1 1.8 5.2 5.2 2.2 1.7 4.3 IaaS SaaS BPO ITO 1H19 1H18 1H17 Americas Commercial Sector Americas Commercial Sector ACV by Function ($B) Contracting Trends ● Managed Services fell below $3B in ACV for the first time since 2017 ● Mirroring market segments: Decrease in ITO ACV more than offset by increase in IaaS ACV Combined Market ACV -13% 1H19 Managed Services As-a-Service Market ACV 28% 1H19 6% 1H19 Combined Market Quarterly ACV ($B)
7 2Q19 ISG Confidential. © 2019 Information Services Group, Inc. All Rights Reserved. 0.36 0.69 0.78 0.61 0.47 0.84 0.47 0.72 0.63 0.97 0.62 0.70 0.76 0.84 1.02 1.27 1.24 1.30 1.41 1.27 0.98 1.39 1.54 1.45 1.49 2.11 1.71 2.02 2.04 2.24 1Q17 2Q17 3Q17 4Q17 1Q18 2Q18 3Q18 4Q18 1Q19 2Q19 As-a-Service Managed Services 1.03 0.29 0.20 0.86 1.95 0.34 0.25 1.07 2.28 0.40 0.28 1.32 IaaS SaaS BPO ITO 1H19 1H18 1H17 Combined Market ACV 19% 1H19 Managed Services 22% 1H19 As-a-Service Market ACV 17% 1H19 Asia Pacific Commercial Sector Asia Pacific Commercial Sector ACV by Type ($B)Combined Market Quarterly ACV ($B) Contracting Trends ● Managed Services had best quarter since 2014 due to uptick in larger awards over $20M in ACV ● As-a-Service pulled back sequentially due to some uneven activity in China
8 2Q19 ISG Confidential. © 2019 Information Services Group, Inc. All Rights Reserved. 3.8 2.8 1.6 2.4 2.6 3.2 2.8 2.5 3.2 3.2 1.0 1.0 1.1 1.3 1.5 1.6 1.7 1.7 1.8 1.8 4.9 3.8 2.7 3.6 4.0 4.9 4.5 4.2 5.0 5.0 1Q17 2Q17 3Q17 4Q17 1Q18 2Q18 3Q18 4Q18 1Q19 2Q19 As-a-Service Managed Services 1.3 0.8 1.9 4.7 2.2 0.9 1.1 4.7 2.7 1.0 1.1 5.2 IaaS SaaS BPO ITO 1H19 1H18 1H17 Combined Market ACV 12% 1H19 Managed Services 10% 1H19 As-a-Service Market ACV 17% 1H19 EMEA Commercial Sector EMEA Commercial Sector ACV by Type ($B)Combined Market Quarterly ACV ($B) Contracting Trends ● Managed Services posts two consecutive $3B quarter for the first time since 2015 ● Infrastructure is transitioning to become the digital foundation of enterprise businesses
9 2Q19 ISG Confidential. © 2019 Information Services Group, Inc. All Rights Reserved. Combined Market Managed Services As-a-Service Americas EMEA Asia Pacific Financial Services Healthcare & Pharma Business Services Energy Telecom & Media Retail & Consumer Packaged Goods Travel, Transport & Leisure Manufacturing 1H 2019 Some industries are further along on their digital journey than others. In BFSI, we continue to observe strong growth in digital banking, cybersecurity asset management, FinTech, and card payment and processing. $3.1B ACV$4.6B ACV $1.8B ACV $6.1B ACV $2.5B ACV $4.3B ACV $2.7B ACV $2.6B ACV 0% 17% 22% 17% 18% 13% 5% 26% 7% 36% 23% 3% 11% 5% 21% 29% 24% 9% 55% 32% 25% 22% 24% 106% 20% 12% 3% 40% 35% 13% 31% 27% 12% 38% 27% -11% -28% -4% -14% -15% -19% -26% -1% -1% -15% -5% -20% -21% Global Commercial Sector Industry Award Trends
10 2Q19 ISG Confidential. © 2019 Information Services Group, Inc. All Rights Reserved. Stanton Jones Director & Principal Analyst ISG Research Insider 2Q19 ISG Index™ Inside Track from What Happened to the Billion-Dollar Deal? If you had a 10-year, $1 billion deal, what does that look like as it gets re-constituted as a public cloud or hybrid cloud deal? And does the incumbent have a chance to pick up the new piece of business? ISG Confidential. © 2019 Information Services Group, Inc. All Rights Reserved. Proprietary and Confidential. No part of this document may be reproduced in any form or by any electronic or mechanical means, including information storage and retrieval devices or systems, without prior written permission from Information Services Group, Inc.
11 2Q19 ISG Confidential. © 2019 Information Services Group, Inc. All Rights Reserved. Market Segments Are Synthesized...Not Binary Overall Market Is Expanding For Providers Enterprises Are Consuming Both Together Combination of Market Segments Have Evolved Into a New Paradigm But Only for Those That Can Operate in Both Paradigms As-a-Service $250B Estimated Growth in 2019 ~20+% IT/BPM Services $1.2T Estimated Growth in 2019 3.5%
12 2Q19 ISG Confidential. © 2019 Information Services Group, Inc. All Rights Reserved. The Billion-Dollar Deal Through the Years Average ACV ($M) $32 5Contract Duration (years) $20 4.25 $15 3.25 Generation 1 Generation 2 Generation 3 Average Number of $1B Deals Signed Per Year 19 Average Number of $1B Deals Signed Per Year 14 Average Number of $1B Deals Signed Per Year 8 Broader Market Averages for Managed Services Transactions 1999-2006 2007-2014 2015-2018
13 2Q19 ISG Confidential. © 2019 Information Services Group, Inc. All Rights Reserved. This Is Not Your Father’s Outsourcing Deal! Generation 1: 1999-2006 10-Year $1 Billion Deal Cost Savings ~15-20% One Throat to Choke Asset Transfer Keep the Lights on Generation 2: 2007-2014 7-Year $700 Million Deal Best of Breed Labor Arbitrage Cost Reduction & Process Excellence Cost Savings ~25-30% Multiple Providers, Multiple Buyers Cloud, Automation, Agile Faster Growth & Increased Speed Cost Savings ~30-35% Generation 3: 2015-2018 25% More Spend
14 2Q19 ISG Confidential. © 2019 Information Services Group, Inc. All Rights Reserved. Clients and Providers – A Shared Vision for the Future Shared Risk and Reward for Continuous Innovations Incent Cost Variability and Rapid Movement to the Cloud Demand Significant Levels of Automation Analytics Sustain Agile Development, Flexible Demand, and Accelerate Development of New Digital Products 1 2 3
15 2Q19 ISG Confidential. © 2019 Information Services Group, Inc. All Rights Reserved. 2Q 2019 ISG Index – Summary and Outlook Summary Outlook Global Macro Perspective Market is in a more neutral position versus six-months ago. Technology spending sentiment remains positive in the near term. Combined Market Double-digit growth year to date with flat award trends in Managed Services offset by 20%+ growth in As-a-Service. Regional Observations Each region was up in 1H19 by varying degrees, with Asia Pacific growing at the fastest pace. Both Asia Pacific and EMEA saw double digit increases in Managed Services while the Americas fell back 13%. As-a-Service is growing fastest in the Americas, surpassing 50% of Combined Market ACV for the first time. As-a-Service Market Forecast Slightly more optimistic view of SaaS while factoring in uncertainty in the IaaS market that may impact China and the Asia Pacific region. Services Market Forecast Forecast raised by 30 basis points; closely monitoring negative commentary from the largest firms in the sector as that could represent downside to forecast. 3.5% 2019e 22% 2019e
16 2Q19 ISG Confidential. © 2019 Information Services Group, Inc. All Rights Reserved. Want to Ask a Question? 1. Click the "Listen by Phone“ button. 2. The phone number and passcode will appear, and the web streaming to your computer will be automatically muted. 3. After you dial in, the operator will ask you for your name and company. 4. Now press *1 to be added to the queue. Your Webcast Screen 2Q 19 Global ISG IndexTM Listen by Phone
17 2Q19 ISG Confidential. © 2019 Information Services Group, Inc. All Rights Reserved. Like to Learn More? Steven Hall President, ISG EMEA and Partner, ISG Digital Services +44 7384 259676 steven.hall@isg-one.com Stanton Jones Director, Principal Analyst ISG Research +1 281 795 2636 stanton.jones@isg-one.com Esteban Herrera Partner, Global Leader ISG Research +1 972 730 1749 esteban.herrera@isg-one.com Will Thoretz Global Leader, Corporate Communications and Brand +1 203 517 3119 will.thoretz@isg-one.com Denise Colgan EMEA & AP Media Contact +44 1737 371523 denise.colgan@isg-one.com Paul Reynolds Partner, Chief Research Officer +1 508 488 6361 paul.reynolds@isg-one.com Thank You ISG Confidential. © 2019 Information Services Group, Inc. All Rights Reserved.
18 2Q19 ISG Confidential. © 2019 Information Services Group, Inc. All Rights Reserved. Appendix SECOND QUARTER 2019 ● Technology Provider Standouts ● 2Q/1H 2019 TCV Scorecard ISG Confidential. © 2019 Information Services Group, Inc. All Rights Reserved. Proprietary and Confidential. No part of this document may be reproduced in any form or by any electronic or mechanical means, including information storage and retrieval devices or systems, without prior written permission from Information Services Group, Inc.
19 2Q19 ISG Confidential. © 2019 Information Services Group, Inc. All Rights Reserved. Technology Provider Standouts – AMERICAS the ISG15 Our Contracts Knowledgebase™ is used to determine placements based on the annual value of commercial contracts awarded in the past 12 months. The Big 15 The Building 15 The Breakthrough 15 The Booming 15 Revenues > $10B Revenues $3B-$10B Revenues $1B-$3B Revenues <$1B Managed Services Market Accenture BONY Mellon Capgemini CBRE Cognizant DXC Technology IBM Global Services Infosys NTT DATA TCS Concentrix Conduent First Data/Fiserv FIS Global Genpact HCL OptumInsight Tech Mahindra Wipro Atento* Diebold Nixdorf EPAM Systems* InnerWorkings JLL* LTI Mphasis Sitel* Sykes* TTEC Unisys Virtusa* Birlasoft* CSG Systems* Ensono* EXL Mindtree Startek WNS Global Services Zensar Technologies As-a-Service Market Amazon Web Services Google Microsoft Salesforce SAP* Adobe Systems Equinix Iron Mountain ServiceNow* SS&C Technologies* Workday* Autodesk Digital Realty Dropbox* Blackbaud CyrusOne IPSoft Paycom Peak 10* Proofpoint RingCentral * New to leaderboard in 2Q19 Providers in alphabetical order; no rankings implied. Revenues sourced from D&B and individual company financial fillings.
20 2Q19 ISG Confidential. © 2019 Information Services Group, Inc. All Rights Reserved. Technology Provider Standouts – EMEA the ISG15 Our Contracts Knowledgebase™ is used to determine placements based on the annual value of commercial contracts awarded in the past 12 months. The Big 15 The Building 15 The Breakthrough 15 The Booming 15 Revenues > $10B Revenues $3B-$10B Revenues $1B-$3B Revenues <$1B Managed Services Market Accenture Atos BT Capgemini CBRE Cognizant DXC Technology IBM Global Services Infosys ISS Global A/S TCS Alight Solutions* Bechtle Computacenter* HCL Kuehne & Nagel Orange Business Services SopraSteria Tech Mahindra Teleperformance T-Systems* Wipro Alten Altran Asseco* Axians Cancom Diebold Nixdorf EVRY ASA Fiducia IT AG* Finanz Informatik* GFI Informatique JLL Tieto Unisys Webhelp Adesso AG Allgeier SE Comarch Comparex Datagroup AG Devoteam Mindtree NNIT A/S QIWI QuEST Global Reply SpA SVA System Vertrieb Alexander GmbH WNS As-a-Service Market Amazon Web Services Google Microsoft SAP Adobe Systems Equinix SS&C Technologies* United Internet Autodesk Interxion OVH * New to leaderboard in 2Q19 Providers in alphabetical order; no rankings implied. Revenues sourced from D&B and individual company financial fillings.
21 2Q19 ISG Confidential. © 2019 Information Services Group, Inc. All Rights Reserved. Technology Provider Standouts – ASIA PACIFIC the ISG15 Our Contracts Knowledgebase™ is used to determine placements based on the annual value of commercial contracts awarded in the past 12 months. The Big 15 The Building 15 The Breakthrough 15 The Booming 15 Revenues > $10B Revenues $3B-$10B Revenues $1B-$3B Revenues <$1B Managed Services Market Accenture CBRE* Cognizant DXC Technology Fujitsu Hitachi IBM Global Services Infosys NTT Data TCS Amdocs Genpact HCL ITOCHU Techno-Solutions Nomura Research Institute Sabre* Samsung SDS Sodexo* Tech Mahindra Telstra TIS Intec* Wipro Limited Diebold Nixdorf Digital China JLL Konica Minolta Mphasis Nihon Unisys NS Solutions SCSK Sutherland Global Services transcosmos Unisys WEX* Beyondsoft ChinaSoft Fuji Soft* Hyundai Information Technology* Neusoft PLDT* Posco ICT Relia Shinsegae I&C Taiji Computer WNS* As-a-Service Market Alibaba Amazon Web Services Google Microsoft Tencent Adobe Systems Equinix ServiceNow* Autodesk PTC Sage Atlassian Kingdee Veeva Systems* Xero * New to leaderboard in 2Q19 Providers in alphabetical order; no rankings implied. Revenues sourced from D&B and individual company financial fillings.
22 2Q19 ISG Confidential. © 2019 Information Services Group, Inc. All Rights Reserved. 2Q/1H 2019 TCV Scorecard The ISG Index has moved to TCV as the primary measure of the broader market. We will continue to provide a high-level TCV view of the market via a scorecard analysis. 2Q19 TCV ($B)* 2Q Year-to-Year Change 1H19 TCV ($B)* Year-to-Year Change Global Commercial Combined Market 33.4 6% 65.2 0% By Type Managed Services 23.0 -3% 44.4 -7% As-a-Service 10.4 3% 20.8 18% ITO 17.0 14% 33.9 -4% BPO 5.9 -2% 10.5 -16% IaaS 4.9 18% 10.1 28% SaaS 5.5 14% 10.7 9% By Region Americas Combined 14.9 9% 28.5 -10% EMEA Combined 13.5 -3% 27.5 3% Asia Pacific Combined 4.9 30% 9.2 31% Scorecard *Contracts with TCV ≥ $25M from the ISG Contracts Knowledgebase™
isg-one.com ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 700 clients, including more than 70 of the top 100 enterprises in the world, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data. For more information, visit www.isg-one.com.

More Related Content

PDF
4Q 2019 Global ISG Index™
byInformation Services Group (ISG)
 
PDF
2Q 2021 ISG Index™
byInformation Services Group (ISG)
 
PDF
Full Year 2019 EMEA ISG Index™
byInformation Services Group (ISG)
 
PDF
1Q19 Global ISG Index™
byInformation Services Group (ISG)
 
PDF
1Q20 Global ISG Index™
byInformation Services Group (ISG)
 
PDF
2Q 2020 Global ISG Index™
byInformation Services Group (ISG)
 
PDF
2Q 2020 Global ISG Index™ Infographic
byInformation Services Group (ISG)
 
DOCX
Rackspace Valuation
byStephen Okawaki
 
4Q 2019 Global ISG Index™
byInformation Services Group (ISG)
 
2Q 2021 ISG Index™
byInformation Services Group (ISG)
 
Full Year 2019 EMEA ISG Index™
byInformation Services Group (ISG)
 
1Q19 Global ISG Index™
byInformation Services Group (ISG)
 
1Q20 Global ISG Index™
byInformation Services Group (ISG)
 
2Q 2020 Global ISG Index™
byInformation Services Group (ISG)
 
2Q 2020 Global ISG Index™ Infographic
byInformation Services Group (ISG)
 
Rackspace Valuation
byStephen Okawaki
 

What's hot

PDF
FRCC Bot Index - Q2 2019
byAlexandra Shrader
 
PDF
3Q 2020 Global ISG Index™ Infographic
byInformation Services Group (ISG)
 
PDF
4Q 2020 Global ISG Index™ Infographic
byInformation Services Group (ISG)
 
PDF
4Q21 Global ISG Index™
byInformation Services Group (ISG)
 
PDF
1Q 2021 Global ISG Index™
byInformation Services Group (ISG)
 
PDF
4Q 2020 Global ISG Index™
byInformation Services Group (ISG)
 
PPTX
ISG POV Workplace of the Future February 2018
byInformation Services Group (ISG)
 
PDF
1Q18 ISG Index Infographic
byInformation Services Group (ISG)
 
PDF
2Q16 Global ISG Index
byInformation Services Group (ISG)
 
PDF
4Q16 Global ISG Index
byInformation Services Group (ISG)
 
PDF
Rok overview 2018 august d sv3
byRockwellAutomationIR
 
PDF
Zinnov Zones for Digital Services 2017
byZinnov
 
PDF
Exploring The 2020 Communication and Collaboration Sector
byWhite Star Capital
 
PDF
TIM - Meeting with Investors, Aug 2020
byTIM RI
 
PPTX
Demand and supply factors in the IT-ITES industry
byRitikaGupta217
 
PDF
Saudi arabia data network (Communication Equipment) market 2015/16
byAmer Mustafa - CCIE#28855.
 
PDF
Telecom - ict - ksa - saudi arabia
byMansour AlObaid
 
PPTX
CIO Agenda 2015 - Flipping Into Digital Leadership
byDerek Mulrey
 
FRCC Bot Index - Q2 2019
byAlexandra Shrader
 
3Q 2020 Global ISG Index™ Infographic
byInformation Services Group (ISG)
 
4Q 2020 Global ISG Index™ Infographic
byInformation Services Group (ISG)
 
4Q21 Global ISG Index™
byInformation Services Group (ISG)
 
1Q 2021 Global ISG Index™
byInformation Services Group (ISG)
 
4Q 2020 Global ISG Index™
byInformation Services Group (ISG)
 
ISG POV Workplace of the Future February 2018
byInformation Services Group (ISG)
 
1Q18 ISG Index Infographic
byInformation Services Group (ISG)
 
2Q16 Global ISG Index
byInformation Services Group (ISG)
 
4Q16 Global ISG Index
byInformation Services Group (ISG)
 
Rok overview 2018 august d sv3
byRockwellAutomationIR
 
Zinnov Zones for Digital Services 2017
byZinnov
 
Exploring The 2020 Communication and Collaboration Sector
byWhite Star Capital
 
TIM - Meeting with Investors, Aug 2020
byTIM RI
 
Demand and supply factors in the IT-ITES industry
byRitikaGupta217
 
Saudi arabia data network (Communication Equipment) market 2015/16
byAmer Mustafa - CCIE#28855.
 
Telecom - ict - ksa - saudi arabia
byMansour AlObaid
 
CIO Agenda 2015 - Flipping Into Digital Leadership
byDerek Mulrey
 

Similar to 2Q19 Global ISG Index™

PDF
3Q22 Global ISG Index™
byInformation Services Group (ISG)
 
PDF
2Q22 Global ISG Index™
byInformation Services Group (ISG)
 
PDF
1Q22 Global ISG Index™
byInformation Services Group (ISG)
 
PDF
2Q18 Global ISG Index
byInformation Services Group (ISG)
 
PDF
3Q21 Global ISG Index™
byInformation Services Group (ISG)
 
PDF
3Q18 Global ISG Index
byInformation Services Group (ISG)
 
PDF
1Q19 EMEA ISG Index™
byInformation Services Group (ISG)
 
PDF
1Q18 Global ISG Index
byInformation Services Group (ISG)
 
PDF
4Q 2018 Global ISG Index™
byInformation Services Group (ISG)
 
PDF
4Q 2018 EMEA ISG Index™
byInformation Services Group (ISG)
 
PDF
1Q17 Global ISG Index
byInformation Services Group (ISG)
 
PDF
3Q16 EMEA ISG Index
byInformation Services Group (ISG)
 
PDF
2Q17 Global ISG Index
byInformation Services Group (ISG)
 
PDF
Sourcing Market Overview
byInformation Services Group (ISG)
 
PDF
2Q13 ISG Outsourcing Index
byInformation Services Group (ISG)
 
PDF
3Q17 Global ISG Index
byInformation Services Group (ISG)
 
PDF
2Q19 Global ISG Index™ Infographic
byInformation Services Group (ISG)
 
PDF
4Q17 Global ISG Index
byInformation Services Group (ISG)
 
PDF
4Q17 EMEA ISG Index
byInformation Services Group (ISG)
 
PDF
1Q18 EMEA ISG Index
byInformation Services Group (ISG)
 
3Q22 Global ISG Index™
byInformation Services Group (ISG)
 
2Q22 Global ISG Index™
byInformation Services Group (ISG)
 
1Q22 Global ISG Index™
byInformation Services Group (ISG)
 
2Q18 Global ISG Index
byInformation Services Group (ISG)
 
3Q21 Global ISG Index™
byInformation Services Group (ISG)
 
3Q18 Global ISG Index
byInformation Services Group (ISG)
 
1Q19 EMEA ISG Index™
byInformation Services Group (ISG)
 
1Q18 Global ISG Index
byInformation Services Group (ISG)
 
4Q 2018 Global ISG Index™
byInformation Services Group (ISG)
 
4Q 2018 EMEA ISG Index™
byInformation Services Group (ISG)
 
1Q17 Global ISG Index
byInformation Services Group (ISG)
 
3Q16 EMEA ISG Index
byInformation Services Group (ISG)
 
2Q17 Global ISG Index
byInformation Services Group (ISG)
 
Sourcing Market Overview
byInformation Services Group (ISG)
 
2Q13 ISG Outsourcing Index
byInformation Services Group (ISG)
 
3Q17 Global ISG Index
byInformation Services Group (ISG)
 
2Q19 Global ISG Index™ Infographic
byInformation Services Group (ISG)
 
4Q17 Global ISG Index
byInformation Services Group (ISG)
 
4Q17 EMEA ISG Index
byInformation Services Group (ISG)
 
1Q18 EMEA ISG Index
byInformation Services Group (ISG)
 

More from Information Services Group (ISG)

PDF
1Q 2021 Global ISG Index™ Infographic
byInformation Services Group (ISG)
 
PDF
1Q20 Global ISG Index™ Infographic
byInformation Services Group (ISG)
 
PDF
4Q 2019 Global ISG Index™ Infographic
byInformation Services Group (ISG)
 
PDF
4Q 2018 Global ISG Index™ Infographic
byInformation Services Group (ISG)
 
PDF
3Q18 ISG Index Infographic
byInformation Services Group (ISG)
 
PDF
2Q18 EMEA ISG Index
byInformation Services Group (ISG)
 
PDF
2Q18 Global ISG Index Infographic
byInformation Services Group (ISG)
 
1Q 2021 Global ISG Index™ Infographic
byInformation Services Group (ISG)
 
1Q20 Global ISG Index™ Infographic
byInformation Services Group (ISG)
 
4Q 2019 Global ISG Index™ Infographic
byInformation Services Group (ISG)
 
4Q 2018 Global ISG Index™ Infographic
byInformation Services Group (ISG)
 
3Q18 ISG Index Infographic
byInformation Services Group (ISG)
 
2Q18 EMEA ISG Index
byInformation Services Group (ISG)
 
2Q18 Global ISG Index Infographic
byInformation Services Group (ISG)
 

Recently uploaded

PDF
Step-by-Step 17 Guide to Purchasing Verified PayPal Account.pdf
byhttps://www.usaallhub.com/product/buy-verified-paypal-accounts/
 
PDF
Andria Sergio - Known For Her Accuracy And Professionalism
byAndria Sergio
 
PDF
Guide to Safely Buying Gmail Accounts for Safely-Aged.pdf
bysmartusapva.com
 
PDF
Why Should You Consider Buying Verified LinkedIn Accounts_.pdf
byusatophub96
 
DOCX
Best Place to Buy Old or Aged Verified Skrill Accounts in WWW.docx
byDigital Marketing TOPSELLERIT
 
DOCX
Important Asset To know About Buying Old or Aged Verified Bybit Accounts.docx
byTopSelleriTDotCom
 
PDF
John Michael Philbin - An Avid Hiking Enthusiast
byJohn Michael Philbin
 
PDF
Stablecoins beyond narrow banking - Lombard Notes
byGiorgio Giuliani
 
PDF
LA Building Inspections & Compliance offers
byoliversmith20262019
 
PDF
KGA - Governing administration in a consolidated market
byHenry Tapper
 
PDF
Fraud Warning MOALA WALLET Exchange Exposed
byTraderKnows.com
 
PDF
Bohdan Haidabrus: Lessons Learned from Scaling Agile: A Case Study of SAFe Im...
byLviv Startup Club
 
PDF
What Is the Fastest Way to Buy Facebook Accounts.pdf
byFacebook Accounts
 
PDF
How to Buy Verified Bybit Accounts in 2026.pdf
bymarketing
 
PDF
𝐋𝐚𝐮𝐧𝐜𝐡 𝐘𝐨𝐮𝐫 𝐎𝐰𝐧 𝐀𝐥𝐥 𝐢𝐧 𝐎𝐧𝐞 𝐃𝐞𝐥𝐢𝐯𝐞𝐫𝐲 𝐀𝐩𝐩 𝐏𝐥𝐚𝐭𝐟𝐨𝐫𝐦 𝐋𝐢𝐤𝐞 𝐆𝐥𝐨𝐯𝐨
byV3CUBE TECHNOLABS
 
PDF
VD 570 - Robust Inline Flow Meter From CS-Instruments
byCS Instruments
 
PDF
Gojek Clone: Multi-Service Super App for the Philippines
byV3CUBE TECHNOLABS
 
PDF
Prasenjit Bhaumik Plano - Proficient In JavaScript, Python, And Database Mana...
byPrasenjit Bhaumik Plano
 
PDF
Lessons on Branding from the Team Behind the World's Biggest Brands
byNeil Horowitz
 
PPTX
is models in 2nd year college helpguide.pptx
bysuzusabnic
 
Step-by-Step 17 Guide to Purchasing Verified PayPal Account.pdf
byhttps://www.usaallhub.com/product/buy-verified-paypal-accounts/
 
Andria Sergio - Known For Her Accuracy And Professionalism
byAndria Sergio
 
Guide to Safely Buying Gmail Accounts for Safely-Aged.pdf
bysmartusapva.com
 
Why Should You Consider Buying Verified LinkedIn Accounts_.pdf
byusatophub96
 
Best Place to Buy Old or Aged Verified Skrill Accounts in WWW.docx
byDigital Marketing TOPSELLERIT
 
Important Asset To know About Buying Old or Aged Verified Bybit Accounts.docx
byTopSelleriTDotCom
 
John Michael Philbin - An Avid Hiking Enthusiast
byJohn Michael Philbin
 
Stablecoins beyond narrow banking - Lombard Notes
byGiorgio Giuliani
 
LA Building Inspections & Compliance offers
byoliversmith20262019
 
KGA - Governing administration in a consolidated market
byHenry Tapper
 
Fraud Warning MOALA WALLET Exchange Exposed
byTraderKnows.com
 
Bohdan Haidabrus: Lessons Learned from Scaling Agile: A Case Study of SAFe Im...
byLviv Startup Club
 
What Is the Fastest Way to Buy Facebook Accounts.pdf
byFacebook Accounts
 
How to Buy Verified Bybit Accounts in 2026.pdf
bymarketing
 
𝐋𝐚𝐮𝐧𝐜𝐡 𝐘𝐨𝐮𝐫 𝐎𝐰𝐧 𝐀𝐥𝐥 𝐢𝐧 𝐎𝐧𝐞 𝐃𝐞𝐥𝐢𝐯𝐞𝐫𝐲 𝐀𝐩𝐩 𝐏𝐥𝐚𝐭𝐟𝐨𝐫𝐦 𝐋𝐢𝐤𝐞 𝐆𝐥𝐨𝐯𝐨
byV3CUBE TECHNOLABS
 
VD 570 - Robust Inline Flow Meter From CS-Instruments
byCS Instruments
 
Gojek Clone: Multi-Service Super App for the Philippines
byV3CUBE TECHNOLABS
 
Prasenjit Bhaumik Plano - Proficient In JavaScript, Python, And Database Mana...
byPrasenjit Bhaumik Plano
 
Lessons on Branding from the Team Behind the World's Biggest Brands
byNeil Horowitz
 
is models in 2nd year college helpguide.pptx
bysuzusabnic
 

2Q19 Global ISG Index™

  • 1.
    1 2Q19 ISG Confidential.© 2019 Information Services Group, Inc. All Rights Reserved. Global Sourcing and As-a-Service Market Insights SECOND QUARTER 2019 Hosted by: Sami Badri of Credit Suisse July 10, 2019 ISG Confidential. © 2019 Information Services Group, Inc. All Rights Reserved. Proprietary and Confidential. No part of this document may be reproduced in any form or by any electronic or mechanical means, including information storage and retrieval devices or systems, without prior written permission from Information Services Group, Inc.
  • 2.
    2 2Q19 ISG Confidential.© 2019 Information Services Group, Inc. All Rights Reserved. Welcome to the 67th Quarterly Steve Hall Partner & President ISG Esteban Herrera Partner & Global Leader ISG Research Stanton Jones Director & Principal Analyst ISG Research Covering the State of the Combined Managed Services & As-a-Service Industry for the Global Commercial Market
  • 3.
    3 2Q19 ISG Confidential.© 2019 Information Services Group, Inc. All Rights Reserved. Global Combined Market Rose 5% Y/Y; As-a-Service ACV hit second highest result; Managed Services dipped 3% Y/Y against a difficult 2Q18 compare. Americas Up 6% Y/Y; As-a-Service surpassed 55% of Combined Market ACV; Managed Services retreated 10% as ACV fell under $3B level. EMEA Advanced 3% Y/Y; double-digit growth in As-a-Service; Managed Services had back-to-back quarters over $3B; Nordics, Benelux and Southern Europe compensated for uneven results in largest markets. Asia Pacific Grew 6% as larger transactions pushed up Managed Services ACV; As-a-Service growth paused due to choppy results in China. 2Q19 ACV ($B)* 2Q Y/Y Change 1H19 ACV ($B)* 1H19 Change Global Commercial Combined Market 13.7 5% 27.7 10% By Type Managed Services ** 7.0 -3% 14.0 0% As-a-Service 6.7 14% 13.7 23% By Region Americas Combined 6.5 6% 13.4 6% EMEA Combined 5.0 3% 10.0 12% Asia Pacific Combined 2.2 6% 4.3 19% Scorecard At a Glance ** Managed Services, formerly called Traditional Sourcing, is defined as ITO/BPO, Infrastructure, ADM and Network markets which we’ve always reported on. *Contracts with ACV ≥ $5M from the ISG Contracts Knowledgebase™
  • 4.
    4 2Q19 ISG Confidential.© 2019 Information Services Group, Inc. All Rights Reserved. 7.1 6.0 6.1 6.4 6.8 7.2 6.4 6.9 7.0 7.0 3.8 3.8 4.0 4.4 5.2 5.9 6.0 6.2 6.9 6.7 10.9 9.8 10.2 10.8 12.1 13.1 12.4 13.1 13.9 13.7 1Q17 2Q17 3Q17 4Q17 1Q18 2Q18 3Q18 4Q18 1Q19 2Q19 As-a-Service Managed Services 4.8 2.8 3.1 9.9 7.9 3.3 3.2 10.9 10.1 3.6 3.1 10.9 IaaS SaaS BPO ITO 1H19 1H18 1H17 Global Commercial Sector Global Commercial Sector ACV by Function ($B)Combined Market Quarterly ACV ($B) Contracting Trends ● Activity in infrastructure renewals made up for softer ADM results ● IaaS ACV has more than doubled since 1H17 Combined Market ACV 10% 1H19 Managed Services 0% 1H19 As-a-Service Market ACV 23% 1H19
  • 5.
    5 2Q19 ISG Confidential.© 2019 Information Services Group, Inc. All Rights Reserved. Technology Provider Standouts – GLOBAL the ISG15 Our Contracts Knowledgebase™ is used to determine placements based on the annual value of commercial contracts awarded in the past 12 months. The Big 15 The Building 15 The Breakthrough 15 The Booming 15 Revenues > $10B Revenues $3B-$10B Revenues $1B-$3B Revenues <$1B Managed Services Market Accenture Atos Capgemini CBRE Cognizant DXC Technology IBM Global Services Infosys NTT Data* TCS Amdocs Bechtle Concentrix* Conduent First Data Genpact HCL Tech Mahindra T-Systems* Wipro Altran Atento* Axians* Diebold Nixdorf EPAM Systems* JLL LTI Mphasis Sutherland Global Services TTEC Unisys Virtusa* Webhelp* ChinaSoft* Ensono* Mindtree Posco ICT Reply SpA* Startek* WNS Zensar Technologies As-a-Service Market Amazon Web Services Google Microsoft Salesforce Adobe Systems Equinix ServiceNow* SS&C Technologies* United Internet Autodesk Digital Realty Atlassian CyrusOne DocuSign* IPSoft OVH Peak 10 Proofpoint * New to leaderboard in 2Q19 Providers in alphabetical order; no rankings implied. Revenues sourced from D&B and individual company financial fillings.
  • 6.
    6 2Q19 ISG Confidential.© 2019 Information Services Group, Inc. All Rights Reserved. 2.9 2.5 3.7 3.4 3.8 3.1 3.1 3.6 3.2 2.8 2.2 2.1 2.2 2.3 2.7 3.0 3.1 3.3 3.7 3.7 5.0 4.6 5.9 5.7 6.5 6.1 6.2 6.9 6.9 6.5 1Q17 2Q17 3Q17 4Q17 1Q18 2Q18 3Q18 4Q18 1Q19 2Q19 As-a-Service Managed Services 2.5 1.7 1.0 4.4 3.7 2.1 1.8 5.2 5.2 2.2 1.7 4.3 IaaS SaaS BPO ITO 1H19 1H18 1H17 Americas Commercial Sector Americas Commercial Sector ACV by Function ($B) Contracting Trends ● Managed Services fell below $3B in ACV for the first time since 2017 ● Mirroring market segments: Decrease in ITO ACV more than offset by increase in IaaS ACV Combined Market ACV -13% 1H19 Managed Services As-a-Service Market ACV 28% 1H19 6% 1H19 Combined Market Quarterly ACV ($B)
  • 7.
    7 2Q19 ISG Confidential.© 2019 Information Services Group, Inc. All Rights Reserved. 0.36 0.69 0.78 0.61 0.47 0.84 0.47 0.72 0.63 0.97 0.62 0.70 0.76 0.84 1.02 1.27 1.24 1.30 1.41 1.27 0.98 1.39 1.54 1.45 1.49 2.11 1.71 2.02 2.04 2.24 1Q17 2Q17 3Q17 4Q17 1Q18 2Q18 3Q18 4Q18 1Q19 2Q19 As-a-Service Managed Services 1.03 0.29 0.20 0.86 1.95 0.34 0.25 1.07 2.28 0.40 0.28 1.32 IaaS SaaS BPO ITO 1H19 1H18 1H17 Combined Market ACV 19% 1H19 Managed Services 22% 1H19 As-a-Service Market ACV 17% 1H19 Asia Pacific Commercial Sector Asia Pacific Commercial Sector ACV by Type ($B)Combined Market Quarterly ACV ($B) Contracting Trends ● Managed Services had best quarter since 2014 due to uptick in larger awards over $20M in ACV ● As-a-Service pulled back sequentially due to some uneven activity in China
  • 8.
    8 2Q19 ISG Confidential.© 2019 Information Services Group, Inc. All Rights Reserved. 3.8 2.8 1.6 2.4 2.6 3.2 2.8 2.5 3.2 3.2 1.0 1.0 1.1 1.3 1.5 1.6 1.7 1.7 1.8 1.8 4.9 3.8 2.7 3.6 4.0 4.9 4.5 4.2 5.0 5.0 1Q17 2Q17 3Q17 4Q17 1Q18 2Q18 3Q18 4Q18 1Q19 2Q19 As-a-Service Managed Services 1.3 0.8 1.9 4.7 2.2 0.9 1.1 4.7 2.7 1.0 1.1 5.2 IaaS SaaS BPO ITO 1H19 1H18 1H17 Combined Market ACV 12% 1H19 Managed Services 10% 1H19 As-a-Service Market ACV 17% 1H19 EMEA Commercial Sector EMEA Commercial Sector ACV by Type ($B)Combined Market Quarterly ACV ($B) Contracting Trends ● Managed Services posts two consecutive $3B quarter for the first time since 2015 ● Infrastructure is transitioning to become the digital foundation of enterprise businesses
  • 9.
    9 2Q19 ISG Confidential.© 2019 Information Services Group, Inc. All Rights Reserved. Combined Market Managed Services As-a-Service Americas EMEA Asia Pacific Financial Services Healthcare & Pharma Business Services Energy Telecom & Media Retail & Consumer Packaged Goods Travel, Transport & Leisure Manufacturing 1H 2019 Some industries are further along on their digital journey than others. In BFSI, we continue to observe strong growth in digital banking, cybersecurity asset management, FinTech, and card payment and processing. $3.1B ACV$4.6B ACV $1.8B ACV $6.1B ACV $2.5B ACV $4.3B ACV $2.7B ACV $2.6B ACV 0% 17% 22% 17% 18% 13% 5% 26% 7% 36% 23% 3% 11% 5% 21% 29% 24% 9% 55% 32% 25% 22% 24% 106% 20% 12% 3% 40% 35% 13% 31% 27% 12% 38% 27% -11% -28% -4% -14% -15% -19% -26% -1% -1% -15% -5% -20% -21% Global Commercial Sector Industry Award Trends
  • 10.
    10 2Q19 ISG Confidential.© 2019 Information Services Group, Inc. All Rights Reserved. Stanton Jones Director & Principal Analyst ISG Research Insider 2Q19 ISG Index™ Inside Track from What Happened to the Billion-Dollar Deal? If you had a 10-year, $1 billion deal, what does that look like as it gets re-constituted as a public cloud or hybrid cloud deal? And does the incumbent have a chance to pick up the new piece of business? ISG Confidential. © 2019 Information Services Group, Inc. All Rights Reserved. Proprietary and Confidential. No part of this document may be reproduced in any form or by any electronic or mechanical means, including information storage and retrieval devices or systems, without prior written permission from Information Services Group, Inc.
  • 11.
    11 2Q19 ISG Confidential.© 2019 Information Services Group, Inc. All Rights Reserved. Market Segments Are Synthesized...Not Binary Overall Market Is Expanding For Providers Enterprises Are Consuming Both Together Combination of Market Segments Have Evolved Into a New Paradigm But Only for Those That Can Operate in Both Paradigms As-a-Service $250B Estimated Growth in 2019 ~20+% IT/BPM Services $1.2T Estimated Growth in 2019 3.5%
  • 12.
    12 2Q19 ISG Confidential.© 2019 Information Services Group, Inc. All Rights Reserved. The Billion-Dollar Deal Through the Years Average ACV ($M) $32 5Contract Duration (years) $20 4.25 $15 3.25 Generation 1 Generation 2 Generation 3 Average Number of $1B Deals Signed Per Year 19 Average Number of $1B Deals Signed Per Year 14 Average Number of $1B Deals Signed Per Year 8 Broader Market Averages for Managed Services Transactions 1999-2006 2007-2014 2015-2018
  • 13.
    13 2Q19 ISG Confidential.© 2019 Information Services Group, Inc. All Rights Reserved. This Is Not Your Father’s Outsourcing Deal! Generation 1: 1999-2006 10-Year $1 Billion Deal Cost Savings ~15-20% One Throat to Choke Asset Transfer Keep the Lights on Generation 2: 2007-2014 7-Year $700 Million Deal Best of Breed Labor Arbitrage Cost Reduction & Process Excellence Cost Savings ~25-30% Multiple Providers, Multiple Buyers Cloud, Automation, Agile Faster Growth & Increased Speed Cost Savings ~30-35% Generation 3: 2015-2018 25% More Spend
  • 14.
    14 2Q19 ISG Confidential.© 2019 Information Services Group, Inc. All Rights Reserved. Clients and Providers – A Shared Vision for the Future Shared Risk and Reward for Continuous Innovations Incent Cost Variability and Rapid Movement to the Cloud Demand Significant Levels of Automation Analytics Sustain Agile Development, Flexible Demand, and Accelerate Development of New Digital Products 1 2 3
  • 15.
    15 2Q19 ISG Confidential.© 2019 Information Services Group, Inc. All Rights Reserved. 2Q 2019 ISG Index – Summary and Outlook Summary Outlook Global Macro Perspective Market is in a more neutral position versus six-months ago. Technology spending sentiment remains positive in the near term. Combined Market Double-digit growth year to date with flat award trends in Managed Services offset by 20%+ growth in As-a-Service. Regional Observations Each region was up in 1H19 by varying degrees, with Asia Pacific growing at the fastest pace. Both Asia Pacific and EMEA saw double digit increases in Managed Services while the Americas fell back 13%. As-a-Service is growing fastest in the Americas, surpassing 50% of Combined Market ACV for the first time. As-a-Service Market Forecast Slightly more optimistic view of SaaS while factoring in uncertainty in the IaaS market that may impact China and the Asia Pacific region. Services Market Forecast Forecast raised by 30 basis points; closely monitoring negative commentary from the largest firms in the sector as that could represent downside to forecast. 3.5% 2019e 22% 2019e
  • 16.
    16 2Q19 ISG Confidential.© 2019 Information Services Group, Inc. All Rights Reserved. Want to Ask a Question? 1. Click the "Listen by Phone“ button. 2. The phone number and passcode will appear, and the web streaming to your computer will be automatically muted. 3. After you dial in, the operator will ask you for your name and company. 4. Now press *1 to be added to the queue. Your Webcast Screen 2Q 19 Global ISG IndexTM Listen by Phone
  • 17.
    17 2Q19 ISG Confidential.© 2019 Information Services Group, Inc. All Rights Reserved. Like to Learn More? Steven Hall President, ISG EMEA and Partner, ISG Digital Services +44 7384 259676 steven.hall@isg-one.com Stanton Jones Director, Principal Analyst ISG Research +1 281 795 2636 stanton.jones@isg-one.com Esteban Herrera Partner, Global Leader ISG Research +1 972 730 1749 esteban.herrera@isg-one.com Will Thoretz Global Leader, Corporate Communications and Brand +1 203 517 3119 will.thoretz@isg-one.com Denise Colgan EMEA & AP Media Contact +44 1737 371523 denise.colgan@isg-one.com Paul Reynolds Partner, Chief Research Officer +1 508 488 6361 paul.reynolds@isg-one.com Thank You ISG Confidential. © 2019 Information Services Group, Inc. All Rights Reserved.
  • 18.
    18 2Q19 ISG Confidential.© 2019 Information Services Group, Inc. All Rights Reserved. Appendix SECOND QUARTER 2019 ● Technology Provider Standouts ● 2Q/1H 2019 TCV Scorecard ISG Confidential. © 2019 Information Services Group, Inc. All Rights Reserved. Proprietary and Confidential. No part of this document may be reproduced in any form or by any electronic or mechanical means, including information storage and retrieval devices or systems, without prior written permission from Information Services Group, Inc.
  • 19.
    19 2Q19 ISG Confidential.© 2019 Information Services Group, Inc. All Rights Reserved. Technology Provider Standouts – AMERICAS the ISG15 Our Contracts Knowledgebase™ is used to determine placements based on the annual value of commercial contracts awarded in the past 12 months. The Big 15 The Building 15 The Breakthrough 15 The Booming 15 Revenues > $10B Revenues $3B-$10B Revenues $1B-$3B Revenues <$1B Managed Services Market Accenture BONY Mellon Capgemini CBRE Cognizant DXC Technology IBM Global Services Infosys NTT DATA TCS Concentrix Conduent First Data/Fiserv FIS Global Genpact HCL OptumInsight Tech Mahindra Wipro Atento* Diebold Nixdorf EPAM Systems* InnerWorkings JLL* LTI Mphasis Sitel* Sykes* TTEC Unisys Virtusa* Birlasoft* CSG Systems* Ensono* EXL Mindtree Startek WNS Global Services Zensar Technologies As-a-Service Market Amazon Web Services Google Microsoft Salesforce SAP* Adobe Systems Equinix Iron Mountain ServiceNow* SS&C Technologies* Workday* Autodesk Digital Realty Dropbox* Blackbaud CyrusOne IPSoft Paycom Peak 10* Proofpoint RingCentral * New to leaderboard in 2Q19 Providers in alphabetical order; no rankings implied. Revenues sourced from D&B and individual company financial fillings.
  • 20.
    20 2Q19 ISG Confidential.© 2019 Information Services Group, Inc. All Rights Reserved. Technology Provider Standouts – EMEA the ISG15 Our Contracts Knowledgebase™ is used to determine placements based on the annual value of commercial contracts awarded in the past 12 months. The Big 15 The Building 15 The Breakthrough 15 The Booming 15 Revenues > $10B Revenues $3B-$10B Revenues $1B-$3B Revenues <$1B Managed Services Market Accenture Atos BT Capgemini CBRE Cognizant DXC Technology IBM Global Services Infosys ISS Global A/S TCS Alight Solutions* Bechtle Computacenter* HCL Kuehne & Nagel Orange Business Services SopraSteria Tech Mahindra Teleperformance T-Systems* Wipro Alten Altran Asseco* Axians Cancom Diebold Nixdorf EVRY ASA Fiducia IT AG* Finanz Informatik* GFI Informatique JLL Tieto Unisys Webhelp Adesso AG Allgeier SE Comarch Comparex Datagroup AG Devoteam Mindtree NNIT A/S QIWI QuEST Global Reply SpA SVA System Vertrieb Alexander GmbH WNS As-a-Service Market Amazon Web Services Google Microsoft SAP Adobe Systems Equinix SS&C Technologies* United Internet Autodesk Interxion OVH * New to leaderboard in 2Q19 Providers in alphabetical order; no rankings implied. Revenues sourced from D&B and individual company financial fillings.
  • 21.
    21 2Q19 ISG Confidential.© 2019 Information Services Group, Inc. All Rights Reserved. Technology Provider Standouts – ASIA PACIFIC the ISG15 Our Contracts Knowledgebase™ is used to determine placements based on the annual value of commercial contracts awarded in the past 12 months. The Big 15 The Building 15 The Breakthrough 15 The Booming 15 Revenues > $10B Revenues $3B-$10B Revenues $1B-$3B Revenues <$1B Managed Services Market Accenture CBRE* Cognizant DXC Technology Fujitsu Hitachi IBM Global Services Infosys NTT Data TCS Amdocs Genpact HCL ITOCHU Techno-Solutions Nomura Research Institute Sabre* Samsung SDS Sodexo* Tech Mahindra Telstra TIS Intec* Wipro Limited Diebold Nixdorf Digital China JLL Konica Minolta Mphasis Nihon Unisys NS Solutions SCSK Sutherland Global Services transcosmos Unisys WEX* Beyondsoft ChinaSoft Fuji Soft* Hyundai Information Technology* Neusoft PLDT* Posco ICT Relia Shinsegae I&C Taiji Computer WNS* As-a-Service Market Alibaba Amazon Web Services Google Microsoft Tencent Adobe Systems Equinix ServiceNow* Autodesk PTC Sage Atlassian Kingdee Veeva Systems* Xero * New to leaderboard in 2Q19 Providers in alphabetical order; no rankings implied. Revenues sourced from D&B and individual company financial fillings.
  • 22.
    22 2Q19 ISG Confidential.© 2019 Information Services Group, Inc. All Rights Reserved. 2Q/1H 2019 TCV Scorecard The ISG Index has moved to TCV as the primary measure of the broader market. We will continue to provide a high-level TCV view of the market via a scorecard analysis. 2Q19 TCV ($B)* 2Q Year-to-Year Change 1H19 TCV ($B)* Year-to-Year Change Global Commercial Combined Market 33.4 6% 65.2 0% By Type Managed Services 23.0 -3% 44.4 -7% As-a-Service 10.4 3% 20.8 18% ITO 17.0 14% 33.9 -4% BPO 5.9 -2% 10.5 -16% IaaS 4.9 18% 10.1 28% SaaS 5.5 14% 10.7 9% By Region Americas Combined 14.9 9% 28.5 -10% EMEA Combined 13.5 -3% 27.5 3% Asia Pacific Combined 4.9 30% 9.2 31% Scorecard *Contracts with TCV ≥ $25M from the ISG Contracts Knowledgebase™
  • 23.
    isg-one.com ISG (Information ServicesGroup) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 700 clients, including more than 70 of the top 100 enterprises in the world, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data. For more information, visit www.isg-one.com.