SlideShare a Scribd company logo
Global Sourcing Hits
Record High in Q4
4Q
FY
2020
The ISG Index™ is recognized as the authoritative source for marketplace
intelligence on the global technology and business services industry. For 73
consecutive quarters, it has detailed the latest industry data and trends for
financial analysts, enterprise buyers, software and service providers, law
firms, universities and the media.
isg-one.com
Global Market – Full Year
Global Market – 4Q
Combined market of $16.0B* 13%
As-a-Service market $8.8B* 24%
IaaS $6.5B* 32%, SaaS $2.3B 5%
Managed Services at $7.2B 3%
ITO $5.7B 14%, BPO $1.4B 27%
* New Quarterly Record* New Annual Record
* New Quarterly Record
* New Annual Record
* New Annual Record
Managed Services
$2.5B 17%
As-a-Service
$4.7B*
21%
Combined Market
$7.2B 4%
4Q20FY20
Managed Services
$12.5B 4%
As-a-Service
$17.9B*
18.5%
Combined Market
$30.4B*
8%
Managed Services
$4.0B 14%
As-a-Service
$2.2B*
25%
Combined Market
$6.2B*
18%
4Q20
Managed Services
$12.1B 2%
As-a-Service
$8.3B*
15%
Combined Market
$20.5B*
7%
FY20
Managed Services
$641M 55%
As-a-Service
$1.9B*
30%
Combined Market
$2.6B*
35%
4Q20
Managed Services
$2.0B 27%
As-a-Service
$6.9B*
16%
Combined Market
$9.0B*
2%
FY20
Americas
EMEA
Global Forecast: 2021
Cloud-based services to grow 20%
Managed Services to grow 3%
Asia Pacific
Regional Markets
Financial Services $12.0B* 4%
Business Services $11.1B* 13%
Manufacturing $10.0B* 22%
Retail & CPG $7.3B* 11%
Top Industries (Full Year)
Commercial sourcing market at $59.8B* 7%
As-a-Service at $33.2B* 17%
IaaS $24.3B* 23%, SaaS $8.9B* 4%
Managed Services at $26.6B 4%
ITO $21.4B* 2%, BPO $5.2B 23%
Number of contract awards: ITO (1,401), BPO (416)
* New Quarterly Record
* New Annual Record
* New Annual Record

More Related Content

What's hot

4Q 2019 Global ISG Index™
4Q 2019 Global ISG Index™4Q 2019 Global ISG Index™
4Q 2019 Global ISG Index™
Information Services Group (ISG)
 
2Q19 Global ISG Index™
2Q19 Global ISG Index™2Q19 Global ISG Index™
2Q19 Global ISG Index™
Information Services Group (ISG)
 
1Q19 Global ISG Index™
1Q19 Global ISG Index™1Q19 Global ISG Index™
1Q19 Global ISG Index™
Information Services Group (ISG)
 
FRCC Bot Index - Q2 2019
FRCC Bot Index - Q2 2019FRCC Bot Index - Q2 2019
FRCC Bot Index - Q2 2019
Alexandra Shrader
 
4Q21 Global ISG Index™
4Q21 Global ISG Index™4Q21 Global ISG Index™
4Q21 Global ISG Index™
Information Services Group (ISG)
 
4Q 2018 EMEA ISG Index™
4Q 2018 EMEA ISG Index™4Q 2018 EMEA ISG Index™
4Q 2018 EMEA ISG Index™
Information Services Group (ISG)
 
1Q18 EMEA ISG Index
1Q18 EMEA ISG Index1Q18 EMEA ISG Index
Mapping your transformation into a digital economy with GCI 2018
Mapping your transformation into a digital economy with GCI 2018Mapping your transformation into a digital economy with GCI 2018
Mapping your transformation into a digital economy with GCI 2018
Huawei Technologies
 
1Q18 Global ISG Index
1Q18 Global ISG Index1Q18 Global ISG Index
1Q18 Global ISG Index
Information Services Group (ISG)
 
2Q16 Global ISG Index
2Q16 Global ISG Index2Q16 Global ISG Index
2Q16 Global ISG Index
Information Services Group (ISG)
 
2Q18 Global ISG Index
2Q18 Global ISG Index2Q18 Global ISG Index
2Q18 Global ISG Index
Information Services Group (ISG)
 
4Q17 EMEA ISG Index
4Q17 EMEA ISG Index4Q17 EMEA ISG Index
2Q18 EMEA ISG Index
2Q18 EMEA ISG Index2Q18 EMEA ISG Index
4Q17 Global ISG Index
4Q17 Global ISG Index4Q17 Global ISG Index
4Q17 Global ISG Index
Information Services Group (ISG)
 
TIM - Meeting with Investors, Aug 2020
TIM - Meeting with Investors, Aug 2020TIM - Meeting with Investors, Aug 2020
TIM - Meeting with Investors, Aug 2020
TIM RI
 
Summary Spain building automation 2019 report
Summary Spain building automation 2019 reportSummary Spain building automation 2019 report
Summary Spain building automation 2019 report
KONTAGION HUB LIMITED
 
Venture Scanner Energy Tech Q2 2017
Venture Scanner Energy Tech Q2 2017Venture Scanner Energy Tech Q2 2017
Venture Scanner Energy Tech Q2 2017
Nathan Pacer
 

What's hot (17)

4Q 2019 Global ISG Index™
4Q 2019 Global ISG Index™4Q 2019 Global ISG Index™
4Q 2019 Global ISG Index™
 
2Q19 Global ISG Index™
2Q19 Global ISG Index™2Q19 Global ISG Index™
2Q19 Global ISG Index™
 
1Q19 Global ISG Index™
1Q19 Global ISG Index™1Q19 Global ISG Index™
1Q19 Global ISG Index™
 
FRCC Bot Index - Q2 2019
FRCC Bot Index - Q2 2019FRCC Bot Index - Q2 2019
FRCC Bot Index - Q2 2019
 
4Q21 Global ISG Index™
4Q21 Global ISG Index™4Q21 Global ISG Index™
4Q21 Global ISG Index™
 
4Q 2018 EMEA ISG Index™
4Q 2018 EMEA ISG Index™4Q 2018 EMEA ISG Index™
4Q 2018 EMEA ISG Index™
 
1Q18 EMEA ISG Index
1Q18 EMEA ISG Index1Q18 EMEA ISG Index
1Q18 EMEA ISG Index
 
Mapping your transformation into a digital economy with GCI 2018
Mapping your transformation into a digital economy with GCI 2018Mapping your transformation into a digital economy with GCI 2018
Mapping your transformation into a digital economy with GCI 2018
 
1Q18 Global ISG Index
1Q18 Global ISG Index1Q18 Global ISG Index
1Q18 Global ISG Index
 
2Q16 Global ISG Index
2Q16 Global ISG Index2Q16 Global ISG Index
2Q16 Global ISG Index
 
2Q18 Global ISG Index
2Q18 Global ISG Index2Q18 Global ISG Index
2Q18 Global ISG Index
 
4Q17 EMEA ISG Index
4Q17 EMEA ISG Index4Q17 EMEA ISG Index
4Q17 EMEA ISG Index
 
2Q18 EMEA ISG Index
2Q18 EMEA ISG Index2Q18 EMEA ISG Index
2Q18 EMEA ISG Index
 
4Q17 Global ISG Index
4Q17 Global ISG Index4Q17 Global ISG Index
4Q17 Global ISG Index
 
TIM - Meeting with Investors, Aug 2020
TIM - Meeting with Investors, Aug 2020TIM - Meeting with Investors, Aug 2020
TIM - Meeting with Investors, Aug 2020
 
Summary Spain building automation 2019 report
Summary Spain building automation 2019 reportSummary Spain building automation 2019 report
Summary Spain building automation 2019 report
 
Venture Scanner Energy Tech Q2 2017
Venture Scanner Energy Tech Q2 2017Venture Scanner Energy Tech Q2 2017
Venture Scanner Energy Tech Q2 2017
 

Similar to 4Q 2020 Global ISG Index™ Infographic

4Q 2019 Global ISG Index™ Infographic
4Q 2019 Global ISG Index™ Infographic4Q 2019 Global ISG Index™ Infographic
4Q 2019 Global ISG Index™ Infographic
Information Services Group (ISG)
 
1Q20 Global ISG Index™ Infographic
1Q20 Global ISG Index™ Infographic1Q20 Global ISG Index™ Infographic
1Q20 Global ISG Index™ Infographic
Information Services Group (ISG)
 
2Q19 Global ISG Index™ Infographic
2Q19 Global ISG Index™ Infographic2Q19 Global ISG Index™ Infographic
2Q19 Global ISG Index™ Infographic
Information Services Group (ISG)
 
1Q18 ISG Index Infographic
1Q18 ISG Index Infographic1Q18 ISG Index Infographic
1Q18 ISG Index Infographic
Information Services Group (ISG)
 
2Q18 Global ISG Index Infographic
2Q18 Global ISG Index Infographic2Q18 Global ISG Index Infographic
2Q18 Global ISG Index Infographic
Information Services Group (ISG)
 
3Q18 ISG Index Infographic
3Q18 ISG Index Infographic3Q18 ISG Index Infographic
3Q18 ISG Index Infographic
Information Services Group (ISG)
 
4Q16 Global ISG Index Infographic
4Q16 Global ISG Index Infographic4Q16 Global ISG Index Infographic
4Q16 Global ISG Index Infographic
Information Services Group (ISG)
 
3Q16 Global ISG Index Infographic
3Q16 Global ISG Index Infographic3Q16 Global ISG Index Infographic
3Q16 Global ISG Index Infographic
Information Services Group (ISG)
 
4Q 2018 Global ISG Index™
4Q 2018 Global ISG Index™4Q 2018 Global ISG Index™
4Q 2018 Global ISG Index™
Information Services Group (ISG)
 
3Q18 Global ISG Index
3Q18 Global ISG Index3Q18 Global ISG Index
3Q18 Global ISG Index
Information Services Group (ISG)
 
FEB 2020 COMMERCIAL REAL ESTATE OUTLOOK AND TRENDS
FEB 2020 COMMERCIAL REAL ESTATE OUTLOOK AND TRENDSFEB 2020 COMMERCIAL REAL ESTATE OUTLOOK AND TRENDS
FEB 2020 COMMERCIAL REAL ESTATE OUTLOOK AND TRENDS
RE/MAX COMMERCIAL - COMMERCIAL DIV RE/MAX TIME REALTY
 
4Q19 Institutional Presentation
4Q19 Institutional Presentation4Q19 Institutional Presentation
4Q19 Institutional Presentation
TIM RI
 
BPO Business Analytics Market.pdf
BPO Business Analytics Market.pdfBPO Business Analytics Market.pdf
BPO Business Analytics Market.pdf
sagarsingh443888
 
Crypto Currency Market Research 2017 - Global Industry Analysis, Technology, ...
Crypto Currency Market Research 2017 - Global Industry Analysis, Technology, ...Crypto Currency Market Research 2017 - Global Industry Analysis, Technology, ...
Crypto Currency Market Research 2017 - Global Industry Analysis, Technology, ...
Sona Padman
 
4Q16 Global ISG Index
4Q16 Global ISG Index4Q16 Global ISG Index
4Q16 Global ISG Index
Information Services Group (ISG)
 
Rexnord Corporation (RXN) Q4 Fiscal Year 2018 Financial Results
Rexnord Corporation (RXN) Q4 Fiscal Year 2018 Financial ResultsRexnord Corporation (RXN) Q4 Fiscal Year 2018 Financial Results
Rexnord Corporation (RXN) Q4 Fiscal Year 2018 Financial Results
Rexnord
 
Rexnord Corporation (RXN) Q4 Fiscal Year 2018 Financial Results
Rexnord Corporation (RXN) Q4 Fiscal Year 2018 Financial ResultsRexnord Corporation (RXN) Q4 Fiscal Year 2018 Financial Results
Rexnord Corporation (RXN) Q4 Fiscal Year 2018 Financial Results
Rexnord
 
1Q19 EMEA ISG Index™
1Q19 EMEA ISG Index™1Q19 EMEA ISG Index™
1Q19 EMEA ISG Index™
Information Services Group (ISG)
 
Aim industry study_2020
Aim industry study_2020Aim industry study_2020
Aim industry study_2020
Srishti Deoras
 
Aim industry study_2020
Aim industry study_2020Aim industry study_2020
Aim industry study_2020
Srishti Deoras
 

Similar to 4Q 2020 Global ISG Index™ Infographic (20)

4Q 2019 Global ISG Index™ Infographic
4Q 2019 Global ISG Index™ Infographic4Q 2019 Global ISG Index™ Infographic
4Q 2019 Global ISG Index™ Infographic
 
1Q20 Global ISG Index™ Infographic
1Q20 Global ISG Index™ Infographic1Q20 Global ISG Index™ Infographic
1Q20 Global ISG Index™ Infographic
 
2Q19 Global ISG Index™ Infographic
2Q19 Global ISG Index™ Infographic2Q19 Global ISG Index™ Infographic
2Q19 Global ISG Index™ Infographic
 
1Q18 ISG Index Infographic
1Q18 ISG Index Infographic1Q18 ISG Index Infographic
1Q18 ISG Index Infographic
 
2Q18 Global ISG Index Infographic
2Q18 Global ISG Index Infographic2Q18 Global ISG Index Infographic
2Q18 Global ISG Index Infographic
 
3Q18 ISG Index Infographic
3Q18 ISG Index Infographic3Q18 ISG Index Infographic
3Q18 ISG Index Infographic
 
4Q16 Global ISG Index Infographic
4Q16 Global ISG Index Infographic4Q16 Global ISG Index Infographic
4Q16 Global ISG Index Infographic
 
3Q16 Global ISG Index Infographic
3Q16 Global ISG Index Infographic3Q16 Global ISG Index Infographic
3Q16 Global ISG Index Infographic
 
4Q 2018 Global ISG Index™
4Q 2018 Global ISG Index™4Q 2018 Global ISG Index™
4Q 2018 Global ISG Index™
 
3Q18 Global ISG Index
3Q18 Global ISG Index3Q18 Global ISG Index
3Q18 Global ISG Index
 
FEB 2020 COMMERCIAL REAL ESTATE OUTLOOK AND TRENDS
FEB 2020 COMMERCIAL REAL ESTATE OUTLOOK AND TRENDSFEB 2020 COMMERCIAL REAL ESTATE OUTLOOK AND TRENDS
FEB 2020 COMMERCIAL REAL ESTATE OUTLOOK AND TRENDS
 
4Q19 Institutional Presentation
4Q19 Institutional Presentation4Q19 Institutional Presentation
4Q19 Institutional Presentation
 
BPO Business Analytics Market.pdf
BPO Business Analytics Market.pdfBPO Business Analytics Market.pdf
BPO Business Analytics Market.pdf
 
Crypto Currency Market Research 2017 - Global Industry Analysis, Technology, ...
Crypto Currency Market Research 2017 - Global Industry Analysis, Technology, ...Crypto Currency Market Research 2017 - Global Industry Analysis, Technology, ...
Crypto Currency Market Research 2017 - Global Industry Analysis, Technology, ...
 
4Q16 Global ISG Index
4Q16 Global ISG Index4Q16 Global ISG Index
4Q16 Global ISG Index
 
Rexnord Corporation (RXN) Q4 Fiscal Year 2018 Financial Results
Rexnord Corporation (RXN) Q4 Fiscal Year 2018 Financial ResultsRexnord Corporation (RXN) Q4 Fiscal Year 2018 Financial Results
Rexnord Corporation (RXN) Q4 Fiscal Year 2018 Financial Results
 
Rexnord Corporation (RXN) Q4 Fiscal Year 2018 Financial Results
Rexnord Corporation (RXN) Q4 Fiscal Year 2018 Financial ResultsRexnord Corporation (RXN) Q4 Fiscal Year 2018 Financial Results
Rexnord Corporation (RXN) Q4 Fiscal Year 2018 Financial Results
 
1Q19 EMEA ISG Index™
1Q19 EMEA ISG Index™1Q19 EMEA ISG Index™
1Q19 EMEA ISG Index™
 
Aim industry study_2020
Aim industry study_2020Aim industry study_2020
Aim industry study_2020
 
Aim industry study_2020
Aim industry study_2020Aim industry study_2020
Aim industry study_2020
 

More from Information Services Group (ISG)

3Q22 Global ISG Index™
3Q22 Global ISG Index™3Q22 Global ISG Index™
3Q22 Global ISG Index™
Information Services Group (ISG)
 
2Q22 Global ISG Index™
2Q22 Global ISG Index™2Q22 Global ISG Index™
2Q22 Global ISG Index™
Information Services Group (ISG)
 
1Q22 Global ISG Index™
1Q22 Global ISG Index™1Q22 Global ISG Index™
1Q22 Global ISG Index™
Information Services Group (ISG)
 
3Q21 Global ISG Index™
3Q21 Global ISG Index™3Q21 Global ISG Index™
3Q21 Global ISG Index™
Information Services Group (ISG)
 
1Q 2021 Global ISG Index™ Infographic
1Q 2021 Global ISG Index™ Infographic1Q 2021 Global ISG Index™ Infographic
1Q 2021 Global ISG Index™ Infographic
Information Services Group (ISG)
 
4Q 2018 Global ISG Index™ Infographic
4Q 2018 Global ISG Index™ Infographic4Q 2018 Global ISG Index™ Infographic
4Q 2018 Global ISG Index™ Infographic
Information Services Group (ISG)
 

More from Information Services Group (ISG) (6)

3Q22 Global ISG Index™
3Q22 Global ISG Index™3Q22 Global ISG Index™
3Q22 Global ISG Index™
 
2Q22 Global ISG Index™
2Q22 Global ISG Index™2Q22 Global ISG Index™
2Q22 Global ISG Index™
 
1Q22 Global ISG Index™
1Q22 Global ISG Index™1Q22 Global ISG Index™
1Q22 Global ISG Index™
 
3Q21 Global ISG Index™
3Q21 Global ISG Index™3Q21 Global ISG Index™
3Q21 Global ISG Index™
 
1Q 2021 Global ISG Index™ Infographic
1Q 2021 Global ISG Index™ Infographic1Q 2021 Global ISG Index™ Infographic
1Q 2021 Global ISG Index™ Infographic
 
4Q 2018 Global ISG Index™ Infographic
4Q 2018 Global ISG Index™ Infographic4Q 2018 Global ISG Index™ Infographic
4Q 2018 Global ISG Index™ Infographic
 

Recently uploaded

Taurus Zodiac Sign_ Personality Traits and Sign Dates.pptx
Taurus Zodiac Sign_ Personality Traits and Sign Dates.pptxTaurus Zodiac Sign_ Personality Traits and Sign Dates.pptx
Taurus Zodiac Sign_ Personality Traits and Sign Dates.pptx
my Pandit
 
Skye Residences | Extended Stay Residences Near Toronto Airport
Skye Residences | Extended Stay Residences Near Toronto AirportSkye Residences | Extended Stay Residences Near Toronto Airport
Skye Residences | Extended Stay Residences Near Toronto Airport
marketingjdass
 
Brand Analysis for an artist named Struan
Brand Analysis for an artist named StruanBrand Analysis for an artist named Struan
Brand Analysis for an artist named Struan
sarahvanessa51503
 
Enterprise Excellence is Inclusive Excellence.pdf
Enterprise Excellence is Inclusive Excellence.pdfEnterprise Excellence is Inclusive Excellence.pdf
Enterprise Excellence is Inclusive Excellence.pdf
KaiNexus
 
chapter 10 - excise tax of transfer and business taxation
chapter 10 - excise tax of transfer and business taxationchapter 10 - excise tax of transfer and business taxation
chapter 10 - excise tax of transfer and business taxation
AUDIJEAngelo
 
Accpac to QuickBooks Conversion Navigating the Transition with Online Account...
Accpac to QuickBooks Conversion Navigating the Transition with Online Account...Accpac to QuickBooks Conversion Navigating the Transition with Online Account...
Accpac to QuickBooks Conversion Navigating the Transition with Online Account...
PaulBryant58
 
Maksym Vyshnivetskyi: PMO Quality Management (UA)
Maksym Vyshnivetskyi: PMO Quality Management (UA)Maksym Vyshnivetskyi: PMO Quality Management (UA)
Maksym Vyshnivetskyi: PMO Quality Management (UA)
Lviv Startup Club
 
Cracking the Workplace Discipline Code Main.pptx
Cracking the Workplace Discipline Code Main.pptxCracking the Workplace Discipline Code Main.pptx
Cracking the Workplace Discipline Code Main.pptx
Workforce Group
 
Filing Your Delaware Franchise Tax A Detailed Guide
Filing Your Delaware Franchise Tax A Detailed GuideFiling Your Delaware Franchise Tax A Detailed Guide
Filing Your Delaware Franchise Tax A Detailed Guide
YourLegal Accounting
 
BeMetals Presentation_May_22_2024 .pdf
BeMetals Presentation_May_22_2024   .pdfBeMetals Presentation_May_22_2024   .pdf
BeMetals Presentation_May_22_2024 .pdf
DerekIwanaka1
 
5 Things You Need To Know Before Hiring a Videographer
5 Things You Need To Know Before Hiring a Videographer5 Things You Need To Know Before Hiring a Videographer
5 Things You Need To Know Before Hiring a Videographer
ofm712785
 
Lookback Analysis
Lookback AnalysisLookback Analysis
Lookback Analysis
Safe PaaS
 
Affordable Stationery Printing Services in Jaipur | Navpack n Print
Affordable Stationery Printing Services in Jaipur | Navpack n PrintAffordable Stationery Printing Services in Jaipur | Navpack n Print
Affordable Stationery Printing Services in Jaipur | Navpack n Print
Navpack & Print
 
Discover the innovative and creative projects that highlight my journey throu...
Discover the innovative and creative projects that highlight my journey throu...Discover the innovative and creative projects that highlight my journey throu...
Discover the innovative and creative projects that highlight my journey throu...
dylandmeas
 
Sustainability: Balancing the Environment, Equity & Economy
Sustainability: Balancing the Environment, Equity & EconomySustainability: Balancing the Environment, Equity & Economy
Sustainability: Balancing the Environment, Equity & Economy
Operational Excellence Consulting
 
India Orthopedic Devices Market: Unlocking Growth Secrets, Trends and Develop...
India Orthopedic Devices Market: Unlocking Growth Secrets, Trends and Develop...India Orthopedic Devices Market: Unlocking Growth Secrets, Trends and Develop...
India Orthopedic Devices Market: Unlocking Growth Secrets, Trends and Develop...
Kumar Satyam
 
Set off and carry forward of losses and assessment of individuals.pptx
Set off and carry forward of losses and assessment of individuals.pptxSet off and carry forward of losses and assessment of individuals.pptx
Set off and carry forward of losses and assessment of individuals.pptx
HARSHITHV26
 
20240425_ TJ Communications Credentials_compressed.pdf
20240425_ TJ Communications Credentials_compressed.pdf20240425_ TJ Communications Credentials_compressed.pdf
20240425_ TJ Communications Credentials_compressed.pdf
tjcomstrang
 
Business Valuation Principles for Entrepreneurs
Business Valuation Principles for EntrepreneursBusiness Valuation Principles for Entrepreneurs
Business Valuation Principles for Entrepreneurs
Ben Wann
 
RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...
RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...
RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...
BBPMedia1
 

Recently uploaded (20)

Taurus Zodiac Sign_ Personality Traits and Sign Dates.pptx
Taurus Zodiac Sign_ Personality Traits and Sign Dates.pptxTaurus Zodiac Sign_ Personality Traits and Sign Dates.pptx
Taurus Zodiac Sign_ Personality Traits and Sign Dates.pptx
 
Skye Residences | Extended Stay Residences Near Toronto Airport
Skye Residences | Extended Stay Residences Near Toronto AirportSkye Residences | Extended Stay Residences Near Toronto Airport
Skye Residences | Extended Stay Residences Near Toronto Airport
 
Brand Analysis for an artist named Struan
Brand Analysis for an artist named StruanBrand Analysis for an artist named Struan
Brand Analysis for an artist named Struan
 
Enterprise Excellence is Inclusive Excellence.pdf
Enterprise Excellence is Inclusive Excellence.pdfEnterprise Excellence is Inclusive Excellence.pdf
Enterprise Excellence is Inclusive Excellence.pdf
 
chapter 10 - excise tax of transfer and business taxation
chapter 10 - excise tax of transfer and business taxationchapter 10 - excise tax of transfer and business taxation
chapter 10 - excise tax of transfer and business taxation
 
Accpac to QuickBooks Conversion Navigating the Transition with Online Account...
Accpac to QuickBooks Conversion Navigating the Transition with Online Account...Accpac to QuickBooks Conversion Navigating the Transition with Online Account...
Accpac to QuickBooks Conversion Navigating the Transition with Online Account...
 
Maksym Vyshnivetskyi: PMO Quality Management (UA)
Maksym Vyshnivetskyi: PMO Quality Management (UA)Maksym Vyshnivetskyi: PMO Quality Management (UA)
Maksym Vyshnivetskyi: PMO Quality Management (UA)
 
Cracking the Workplace Discipline Code Main.pptx
Cracking the Workplace Discipline Code Main.pptxCracking the Workplace Discipline Code Main.pptx
Cracking the Workplace Discipline Code Main.pptx
 
Filing Your Delaware Franchise Tax A Detailed Guide
Filing Your Delaware Franchise Tax A Detailed GuideFiling Your Delaware Franchise Tax A Detailed Guide
Filing Your Delaware Franchise Tax A Detailed Guide
 
BeMetals Presentation_May_22_2024 .pdf
BeMetals Presentation_May_22_2024   .pdfBeMetals Presentation_May_22_2024   .pdf
BeMetals Presentation_May_22_2024 .pdf
 
5 Things You Need To Know Before Hiring a Videographer
5 Things You Need To Know Before Hiring a Videographer5 Things You Need To Know Before Hiring a Videographer
5 Things You Need To Know Before Hiring a Videographer
 
Lookback Analysis
Lookback AnalysisLookback Analysis
Lookback Analysis
 
Affordable Stationery Printing Services in Jaipur | Navpack n Print
Affordable Stationery Printing Services in Jaipur | Navpack n PrintAffordable Stationery Printing Services in Jaipur | Navpack n Print
Affordable Stationery Printing Services in Jaipur | Navpack n Print
 
Discover the innovative and creative projects that highlight my journey throu...
Discover the innovative and creative projects that highlight my journey throu...Discover the innovative and creative projects that highlight my journey throu...
Discover the innovative and creative projects that highlight my journey throu...
 
Sustainability: Balancing the Environment, Equity & Economy
Sustainability: Balancing the Environment, Equity & EconomySustainability: Balancing the Environment, Equity & Economy
Sustainability: Balancing the Environment, Equity & Economy
 
India Orthopedic Devices Market: Unlocking Growth Secrets, Trends and Develop...
India Orthopedic Devices Market: Unlocking Growth Secrets, Trends and Develop...India Orthopedic Devices Market: Unlocking Growth Secrets, Trends and Develop...
India Orthopedic Devices Market: Unlocking Growth Secrets, Trends and Develop...
 
Set off and carry forward of losses and assessment of individuals.pptx
Set off and carry forward of losses and assessment of individuals.pptxSet off and carry forward of losses and assessment of individuals.pptx
Set off and carry forward of losses and assessment of individuals.pptx
 
20240425_ TJ Communications Credentials_compressed.pdf
20240425_ TJ Communications Credentials_compressed.pdf20240425_ TJ Communications Credentials_compressed.pdf
20240425_ TJ Communications Credentials_compressed.pdf
 
Business Valuation Principles for Entrepreneurs
Business Valuation Principles for EntrepreneursBusiness Valuation Principles for Entrepreneurs
Business Valuation Principles for Entrepreneurs
 
RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...
RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...
RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...
 

4Q 2020 Global ISG Index™ Infographic

  • 1. Global Sourcing Hits Record High in Q4 4Q FY 2020 The ISG Index™ is recognized as the authoritative source for marketplace intelligence on the global technology and business services industry. For 73 consecutive quarters, it has detailed the latest industry data and trends for financial analysts, enterprise buyers, software and service providers, law firms, universities and the media. isg-one.com Global Market – Full Year Global Market – 4Q Combined market of $16.0B* 13% As-a-Service market $8.8B* 24% IaaS $6.5B* 32%, SaaS $2.3B 5% Managed Services at $7.2B 3% ITO $5.7B 14%, BPO $1.4B 27% * New Quarterly Record* New Annual Record * New Quarterly Record * New Annual Record * New Annual Record Managed Services $2.5B 17% As-a-Service $4.7B* 21% Combined Market $7.2B 4% 4Q20FY20 Managed Services $12.5B 4% As-a-Service $17.9B* 18.5% Combined Market $30.4B* 8% Managed Services $4.0B 14% As-a-Service $2.2B* 25% Combined Market $6.2B* 18% 4Q20 Managed Services $12.1B 2% As-a-Service $8.3B* 15% Combined Market $20.5B* 7% FY20 Managed Services $641M 55% As-a-Service $1.9B* 30% Combined Market $2.6B* 35% 4Q20 Managed Services $2.0B 27% As-a-Service $6.9B* 16% Combined Market $9.0B* 2% FY20 Americas EMEA Global Forecast: 2021 Cloud-based services to grow 20% Managed Services to grow 3% Asia Pacific Regional Markets Financial Services $12.0B* 4% Business Services $11.1B* 13% Manufacturing $10.0B* 22% Retail & CPG $7.3B* 11% Top Industries (Full Year) Commercial sourcing market at $59.8B* 7% As-a-Service at $33.2B* 17% IaaS $24.3B* 23%, SaaS $8.9B* 4% Managed Services at $26.6B 4% ITO $21.4B* 2%, BPO $5.2B 23% Number of contract awards: ITO (1,401), BPO (416) * New Quarterly Record * New Annual Record * New Annual Record