Für EMEA zeigt der ISG Outsourcing Index in Q3/2014 im Vergleich zum Vorjahr einen Rückgang des Vertragsvolumens von 36%. Im Year-to-date Vergleich wurde eine Steigerung von 3% erreicht.

1. The EMEA ISG Outsourcing Index
Market Data and Insights
Third Quarter 2014
Hosted by:
James Goodman
Barclays Capital
16 October 2014

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Welcome to the 48th Quarterly Outsourcing Index Review
John Keppel
Partner & President
*Contracts with ACV ≥ €4M from the ISG Contracts Knowledgebase®
2
Covering the state of the outsourcing industry for global and EMEA commercial
contracts.*
Dr. David Howie
Partner
Bernd Schaefer
Partner

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*Contracts with ACV ≥ €4M from the ISG Contracts Knowledgebase®
3
At a Glance
AS ISG PREDICTED, LIGHTER CONTRACTING ACTIVITY
DROVE GLOBAL BROADER MARKET ACV DOWN Y/Y
ITO AND BPO BOTH DECLINED BY DOUBLE DIGITS;
YTD, ITO REMAINS IN POSITIVE TERRITORY WHILE BPO CONTINUES TO PRODUCE UNEVEN RESULTS
EMEA PERFORMANCE WEAKER WITH DACH AND NORDICS SLIDING;
YTD, ACV SHOULD SURPASS 2013 WITH STRENGTH IN FRANCE AND SOUTHERN EUROPE
AMERICAS RESULTS TREND UPWARD Y/Y,
LARGE-DEAL ACTIVITY IN CANADA AND BRAZIL OFFSET FLAT U.S. PERFORMANCE
ASIA PACIFIC'S QUARTERLY PACE SLOWED BY ABSENCE OF LARGE DEALS
Scorecard 3Q14 3Q Y/Y 3Q Q/Q YTD YTD Y/Y
ACV (€B)* Change Change ACV (€B)* Change
Global Market € 3.7 -21% -28% € 13.7 13%
New Scope € 2.4 -10% -27% € 8.7 22%
Restructurings € 1.3 -36% -31% € 5.0 0%
Mega-relationships € 1.0 2% -21% € 3.8 23%
ITO € 2.7 -23% -31% € 10.4 22%
BPO € 1.0 -17% -18% € 3.3 -9%
Americas € 1.5 11% -17% € 4.9 18%
EMEA € 1.9 -36% -26% € 7.0 3%
Asia Pacific € 0.3 -27% -64% € 1.8 59%

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Global Market Contract Award Trends
€ 5.7 € 4.3 € 4.5
€ 4.5
€ 4.9
€ 3.5
€ 3.9 € 5.7
€ 3.6 € 3.4
€ 3.6 € 4.9
€ 4.4
€ 3.1 € 2.3 € 2.5
€ 8.8 € 8.2 € 10.0 € 8.1 € 10.0 € 7.4 € 7.1 € 7.0
2005 06 07 08 09 10 11 12 13 2014
1H Counts 3Q Counts
*Contracts with ACV ≥ €4M from the ISG Contracts Knowledgebase®
4
Global Broader Market Quarterly ACV is down 21% Y/Y on slower contracting
activity. YTD, ACV is still at the second-highest level ever, up 13% against 2013.
Year-to-date Broader Market (€B)*
Year-to-date Contracting Counts
€ 3.7
€ 10.0
660
€ 3.7
€ 4.7
€ 7.4
511
631 631 528
518
329 332 343 408
239
352
295 252
221 235
227
142 141 163
€ 20
€ 15
€ 10
€ 5
1,000
750
500
250
-
2005 06 07 08 09 10 11 12 13 2014
€ 0
1H ACV 3Q ACV 4Q ACV

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Global ITO and BPO Contract Award Trends
€ 12
€ 10
€ 8
€ 6
€ 4
€ 2
700
600
500
400
300
200
100
1H Counts 3Q Counts
*Contracts with ACV ≥ €4M from the ISG Contracts Knowledgebase®
5
Both ITO and BPO quarterly ACV down Y/Y. Year-to-date, ITO ACV stands at all-time
high while BPO ACV has trended lower, down 9% from 2013.
BPO Year-to-date ACV (€B)*
ITO Year-to-date ACV (€B)*
BPO ITO Year-to-date Counts Year-to-date Counts
484
327
400 396 336
364
228 271 224 202
173
185 161 248
146 139
140
108
81
92
-
2005 06 07 08 09 10 11 12 13 2014
184 176
1H Counts 3Q Counts
231 235 192
130 115 137 154 105
66
104
110 91
96
87 75
60 55
50
€ 6
€ 4
€ 2
400
300
200
100
-
2005 06 07 08 09 10 11 12 13 2014
€ 7.7
€ 5.0
€ 5.4 € 6.2
€ 7.6
€ 6.3 € 5.9
€ 5.4 € 5.3 € 5.0
€ 2.7
€ 3.5
€ 2.9
€ 3.5
€ 2.5
€ 2.5 € 2.5
€ 1.4 € 1.7 € 2.2
2005 06 07 08 09 10 11 12 13 2014
€ 0
1H ACV 3Q ACV
€ 2.4 € 2.3
€ 3.7
€ 2.6 € 2.3 € 2.4 € 2.8 € 2.0 € 1.9 € 1.9
€ 1.2 € 1.0
€ 1.6
€ 1.3
€ 0.9 € 1.0
€ 1.1
€ 0.9 € 0.8 € 0.8
2005 06 07 08 09 10 11 12 13 2014
€ 0
1H ACV 3Q ACV

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500
400
300
200
100
1H Counts 3Q Counts
€ 5.0
€ 4.5
€ 4.0
€ 3.5
€ 3.0
€ 2.5
*Contracts with ACV ≥ €4M from the ISG Contracts Knowledgebase®
6
EMEA quarterly ACV is down 36% Y/Y as the number of awards drop markedly.
Year-to-date, ACV is up slightly at 3% on the strength in ITO.
EMEA Year-to-date ACV (€B)*
€ 12
€ 10
€ 8
€ 6
€ 4
€ 2
EMEA YTD New vs. Restructuring ACV (€B)*
EMEA Contract Award Trends
EMEA Year-to-date Counts
316
298 275 257
225
198 237 173 140 159
115
110 176
144
106 110
116
76 77
66
-
2005 06 07 08 09 10 11 12 13 2014
€ 5.1
€ 4.8 € 4.3 € 4.4 € 3.9
€ 3.7
€ 5.8
€ 2.7 € 3.3
€ 4.0
€ 1.9
€ 1.6 € 2.9 € 2.4 € 2.9
€ 1.4
€ 2.0
€ 1.4
€ 1.2
€ 1.4
€ 2.3 € 2.1
€ 3.4
€ 2.8
€ 3.3
€ 1.8
€ 2.0
€ 1.9
€ 2.2
2005 06 07 08 09 10 11 12 13 2014
€ 0
1H ACV 3Q ACV 4Q ACV
Range of Prior 4 YTDs Avg of Prior 4 YTDs
YTD 3Q13 YTD 3Q14
€ 4.3
€ 2.7
€ 2.0
New Scope Restructuring

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EMEA Contract Award Trends Detail
France and Southern Europe help support year-to-date gains in EMEA while the
more mature markets of the U.K., DACH and the Nordics pull back from 2013.
€3.5
€3.0
€2.5
€2.0
€1.5
€1.0
€0.5
EMEA Sub-regions Year-to-date ACV (€B)* EMEA Industries YTD ACV (€B)*
*Contracts with ACV ≥ €4M from the ISG Contracts Knowledgebase®
7
€ 2.2
€ 1.2
€ 1.1
€ 0.3
€ 1.1
€ 0.7
€ 0.3
€ 0.2
€-
U.K. &
Ireland
DACH Nordics Benelux France Southern
Europe
Africa &
Middle
East
E. Europe
& Russia
Range of Prior 4 YTDs Avg of Prior 4 YTDs
YTD 3Q13 YTD 3Q14
Avg of Prior 4 YTDs YTD 3Q14
€ 1.3
€ 1.5
€ 1.2
€ 1.2
€ 0.8
€ 0.4
€ 0.2
€ 0.3
€ 0.2
€ - € 0.5 € 1.0 € 1.5 € 2.0
Financial Services
Manufacturing
Travel, Transport &
Leisure
Energy
Telecom & Media
Business Services
Retail
Consumer Products
& Goods
Healthcare &
Pharma

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EMEA ITO Contract Award Trends
1H Counts 3Q Counts
€ 4.0
€ 3.5
€ 3.0
€ 2.5
€ 2.0
€ 1.5
*Contracts with ACV ≥ €4M from the ISG Contracts Knowledgebase®
8
ITO contract numbers in EMEA hit an all-time high year-to-date, while ACV reached
its second highest level ever, despite a slowdown in the third quarter
EMEA ITO Year-to-date ACV (€B)*
€ 4.2
€ 3.1 € 2.7 € 2.8
€ 10
€ 8
€ 6
€ 4
€ 2
EMEA ITO YTD New vs. Restructuring ACV *
EMEA ITO Year-to-date Counts
243
214 187 166
187 165 156
122
87
129
95
78 124
103
77
82
78
51
42
49
2005 06 07 08 09 10 11 12 13 2014
Range of Prior 4 YTDs Avg of Prior 4 YTDs
YTD 3Q13 YTD 3Q14
€ 3.5
€ 2.4
€ 1.0
New Scope Restructuring
€ 4.1
€ 3.1
€ 4.6
€ 1.8 € 2.7
€ 3.3
€ 1.7
€ 1.7 € 2.4
€ 1.2 € 2.4
€ 1.2
€ 1.5
€ 1.0
€ 0.7
€ 1.2
€ 1.6
€ 1.4
€ 2.5 € 2.7
€ 2.5
€ 1.5
€ 1.1
€ 1.5
€ 1.5
2005 06 07 08 09 10 11 12 13 2014
€ 0
1H ACV 3Q ACV 4Q ACV

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EMEA BPO Contract Award Trends
€ 2.0
€ 1.5
€ 1.0
€ 0.5
1H Counts 3Q Counts
*Contracts with ACV ≥ €4M from the ISG Contracts Knowledgebase®
9
Year to date, BPO ACV and counts fell more than a third, driven by a lack of
contracting activity by the Financial Services sector
EMEA BPO Year-to-date ACV (€B)*
€ 1.1 € 0.9
€ 1.7
€ 1.2
€ 4.0
€ 3.0
€ 2.0
€ 1.0
EMEA BPO YTD New vs. Restructuring ACV*
EMEA BPO Year-to-date Counts
Range of Prior 4 YTDs Avg of Prior 4 YTDs
YTD 3Q13 YTD 3Q14
€ 0.9
€ 0.2
€ 0.0
New Scope Restructuring
€ 0.6 € 0.8
€ 1.2
€ 0.7 € 0.8 € 0.6
€ 0.6 € 0.2
€ 0.7
€ 0.5
€ 0.4
€ 0.2
€ 0.5
€ 0.4
€ 0.5
€ 0.2
€ 0.4
€ 0.9
€ 0.7
€ 0.8 € 0.3
€ 0.3
€ 0.4 € 0.9
€ 0.7
2005 06 07 08 09 10 11 12 13 2014
€ 0.0
1H ACV 3Q ACV 4Q ACV
73
88 91
84
60
37 42 50
44 53
20
52
41 32
33
38 24
26
34
17
2005 06 07 08 09 10 11 12 13 2014

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ISG Sourcing Market Standouts in EMEA
Large multinationals and providers with strong local “home market” profiles head
up both the Big 10 and Building 10 tiers.
SOURCING
STANDOUTS BY COMPANY SIZE
*Contracts with ACV ≥ €4M from the ISG Contracts Knowledgebase®
10
Co. Revenues €2 -10 B Co. Revenues < €2 B
Co. Revenues > €10B
Capita
Carillion1
Cognizant1
EVRY
HCL1
Infosys1
Mitie Group
Orange Business Services
Tech Mahindra
Tieto
Accenture1
Atos1
BT1
Capgemini1
CSC
Fujitsu
HP
IBM1
TCS1
T-Systems
HH Global
iGATE
Innovation Group
Kelway
MAYKOR
NGA Human Resources
NNIT A/S
Quindell
Sitel
The Building 10
Sourcing Standouts
The Breakthrough 10
Sourcing Standouts
The Big 10
Sourcing Standouts

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Americas quarterly ACV was up 11% Y/Y even as the number of contract awards fell
back. Year-to-date, ACV is up 18% from 2013 with New Scope ACV growing 30%.
Americas Year-to-date ACV (€B)*
€ 8
€ 6
€ 4
€ 2
Americas YTD Segment Details ACV (€B)*
€ 5
€ 4
€ 3
€ 2
€ 1
500
400
300
200
100
1H Counts 3Q Counts
*Contracts with ACV ≥ €4M from the ISG Contracts Knowledgebase®
11
Range of Prior 4 YTDs Avg of Prior 4 YTDs
YTD 3Q13 YTD 3Q14
€ 3.1
€ 1.8
€ 2.9
€ 2.0
€ 0
New Scope Restructuring ITO BPO
Americas Contract Award Trends
Americas Year-to-date Counts
265
195
278
239 259
219
130 149 142 168
97
137
119 104
101
83
84
57 49 61
-
2005 06 07 08 09 10 11 12 13 2014
€ 2.8 € 3.4
€ 4.0
€ 3.0
€ 4.5
€ 3.4
€ 2.8 € 2.5
€ 3.0 € 3.7
€ 1.5
€ 1.4
€ 1.5
€ 1.6
€ 1.6
€ 1.5
€ 0.7 € 1.1
€ 1.5 € 0.9
€ 1.2
€ 1.5
€ 1.9
€ 0.9
€ 1.9
€ 2.2 € 1.4
€ 1.6 € 1.4
2005 06 07 08 09 10 11 12 13 2014
€ 0
1H ACV 3Q ACV 4Q ACV

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Americas Contract Award Trends Detail
Year-to-date, U.S. ACV has risen 17% against 2013. Both Canada and Brazil ACV
have advanced as a result of some larger contract awards.
Americas Sub-regions Year-to-date ACV (€B)*
Range of Prior 4 YTDs Avg of Prior 4 YTDs
YTD 3Q13 YTD 3Q14
€ 0.45
€ 0.40
€ 0.35
€ 0.30
€ 0.25
€ 0.20
€ 0.15
€ 0.10
€ 0.05
€ 6.0
€ 5.5
€ 5.0
€ 4.5
€ 4.0
€ 3.5
€ 3.0
€ 2.5
€ 2.0
€ 1.5
€ 1.0
€ 0.5
*Contracts with ACV ≥ €4M from the ISG Contracts Knowledgebase®
12
€ 0.33
€ 0.21
€ 0.02
€ 0.05
€ 0.00
Canada Brazil Mexico Other LatAm
€ 4.31
€ 0.0
U.S.
Americas Industry YTD ACV (€B)*
Avg of Prior 4 YTDs YTD 3Q14
€ 0.9
€ 1.7
€ 0.7
€ 0.7
€ 0.5
€ 0.4
€ 0.4
€ 0.7
€ 0.2
€ 0.0 € 1.0 € 2.0
Manufacturing
Financial Services
Telecom & Media
Healthcare & Pharma
Business Services
Retail
Consumer Products &
Goods
Energy
Travel, Transport &
Leisure

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ISG Sourcing Market Standouts in the Americas
Americas-based providers head up the Big 10 Sourcing Standouts. Providers with
substantial offshore profiles lead in both the Building and Breakthrough tiers.
SOURCING
STANDOUTS BY COMPANY SIZE
The Building 10
Sourcing Standouts
CBRE Group
CGI
Cognizant1
CompuCom
Genpact
HCL1
Infosys1
Tech Mahindra
Teleperformance
Wipro
*Contracts with ACV ≥ €4M from the ISG Contracts Knowledgebase®
13
The Breakthrough 10
Sourcing Standouts
Co. Revenues €2 -10 B Co. Revenues < €2 B
Accenture1
BT
Capgemini1
CSC1
Dell
IBM1
ISS
RR Donnelley
TCS1
Xerox1
Allscripts Healthcare Solutions
EXL
Garda World
iGATE1
KPIT Technologies
Minacs
Neoris
NIIT
Sitel
Syntel
The Big 10
Sourcing Standouts
Co. Revenues > €10B

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Asia Pacific quarterly ACV is down 27% Y/Y on the absence of large contract
awards. Year-to-date ACV is up almost 60% on substantial contracting activity.
Asia Pacific Year-to-date ACV (€B)*
€ 3.0
€ 2.5
€ 2.0
€ 1.5
€ 1.0
€ 0.5
Asia Pacific YTD Segment Details ACV (€B)*
€ 2.5
€ 2.0
€ 1.5
€ 1.0
€ 0.5
140
120
100
80
60
40
20
1H Counts 3Q Counts
*Contracts with ACV ≥ €4M from the ISG Contracts Knowledgebase®
14
Range of Prior 4 YTDs Avg of Prior 4 YTDs
YTD 3Q13 YTD 3Q14
€ 1.3
€ 0.5
€ 1.7
€ 0.0 € 0.1
New Scope Restructuring ITO BPO
Asia Pacific Contract Award Trends
Asia Pacific Year-to-date Counts
79
59
78
64 74
62
43 42 42
26
27
39
38
32
32 24
16 25 27
19
-
2005 06 07 08 09 10 11 12 13 2014
€ 1.5
€ 0.7
€ 1.6
€ 0.6 € 0.8
€ 1.1
€ 0.6
€ 0.8 € 0.9
€ 0.4
€ 0.3
€ 0.4
€ 0.6
€ 0.4
€ 0.4
€ 0.5
€ 0.5
€ 0.4
€ 0.2
€ 0.3
€ 0.4
€ 0.5
€ 0.8 € 0.4
€ 0.5
€ 0.7
€ 0.7
€ 0.3
€ 0.6
2005 06 07 08 09 10 11 12 13 2014
€ 0.0
1H ACV 3Q ACV 4Q ACV

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Asia Pacific Contract Award Trends Detail
€ 1.2
€ 1.0
€ 0.8
€ 0.6
€ 0.4
€ 0.2
*Contracts with ACV ≥ €4M from the ISG Contracts Knowledgebase®
15
YTD Asia Pacific ACV gains are the result of stepped up activity in ANZ and large
awards in Japan. China and India bounce back from weaker 2013 results.
Asia Pacific Sub-regions Year-to-date ACV (€B)*
Asia Pacific Industries
YTD ACV (€B)*
Avg of Prior 4 YTDs YTD 3Q14
€ 0.39
€ 0.27
€ 0.51
€ 0.22
€ 0.14
€ 0.04
€ 0.06
€ 0.12
€ 0.03
€ - € 0.2 € 0.4 € 0.6
Telecom & Media
Financial Services
Manufacturing
Travel, Transport &
Leisure
Energy
Business Services
Healthcare &
Pharma
Consumer Products
& Goods
Retail
€ 0.48
€ 0.37
€ 0.49
€ 0.25
€ 0.17
€ - € 0.01
ANZ India and
South Asia
Japan Greater
China
Southeast
Asia
South Korea
Range of Prior 4 YTDs Avg of Prior 4 YTDs
YTD 3Q13 YTD 3Q14

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ISG Sourcing Market Standouts in Asia Pacific
Japanese providers join large multinationals in the Big 10 Sourcing Standouts list.
Australian and India-based providers contribute greatly to the two smaller tiers.
*Contracts with ACV ≥ €4M from the ISG Contracts Knowledgebase®
16
SOURCING
STANDOUTS BY COMPANY SIZE
Co. Revenues €2 -10 B Co. Revenues < €2 B
Co. Revenues > €10B
Cognizant1
HCL
Infosys1
Orange Business Services
Singtel Optus
Tech Mahindra
UGL Limited
Unisys
Wipro1
Accenture1
AT&T
Capgemini
CSC1
Fujitsu1
Hitachi
IBM1
NTT
TCS1
Telstra1
Aegis
ChinaSoft1
Hollysys Automation
Itron
Kratos Defense & Security
NGA Human Resources
Pactera
Ramco
Redknee Solutions
SITA
The Building 10
Sourcing Standouts
The Breakthrough 10
Sourcing Standouts
The Big 10
Sourcing Standouts

17. ISG MOMENTUM® METHODOLOGY FOR
SOURCING OPPORTUNITIES ASSESSMENT
Special Topic for 3Q14

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Energy Industry ACV (€B)*
Chemicals Oil & Gas Ops Utilities
$3
$2
$1
Utilities Historical Frame
exhibits consistency —over €1B in
ACV for past five years —within
Energy, a consistent performer on
pace for a record high 2014 ACV
HUNTING FARMING
*Contracts with ACV ≥ €4M from the ISG Contracts Knowledgebase®
18
Historic vs. Potential Industry Characterization
Historical Activity Frames an Industry
$0
2014
YTD
2010 '11 '12 '13
But more information is needed to Characterize the Industry Potential
Momentum® Vertical Reports gauge a market’s maturity and momentum
Amount of industry business
available but not yet captured
by service providers
vs
U
Amount of industry growth that
can be cultivated from outsourcing
relationships in place
1
Utilities Potential
ISG’s 2014 Momentum Vertical Report
rates Utilities as Medium Hunting and High Farming
2
WHY?

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Medium Hunting: Recent Growth Is Highest of 27 Verticals
Utilities Market Spend (ACV)
*Contracts with ACV ≥ $5M from the ISG Contracts Knowledgebase®
19
Industry Challenges
local hiring
requirements, heavy
regulation and M&A
activity impact
service
standardization and
flexibility
$1,395
$1,612
$1,746
$1,695 $1,613
$1,824
$2,006
$3,078
$3,411
$3,340
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
US$ Millions
Growth: 5% 16% 8% -3% -5% 13% 10% 53% 11% -2%
18.5 % compound
annual growth rate
for outsourcing
spending by Utilities
clients is highest
among the 27
verticals
Momentum tracks
1
2
2014 Vertical Industry Report

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High Farming: Low Per-company ACV Leaves Room for Growth
2013 Utilities
Market Composition
108 Companies
Outsourcing
Not Outsourcing
*Contracts with ACV ≥ €4M from the ISG Contracts Knowledgebase®
20
Innovative solutions
abound due to
deregulation, smart
grid technologies, and
ongoing service
efficiency needs
2013 Utilities
Average Market Spend
Utilities
Market Average
€66.8 €99.8
50 58
46% Penetration Rate
is in line with 47%
G2000 average
1
Below Average Spend
compared to G2000 in
2013
2
3
2014 Vertical Industry Report

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T-Systems
*Contracts with ACV ≥ €4M from the ISG Contracts Knowledgebase®
21
Who’s Winning the Utilities Contracts?
The utilities client base is served by a competitive set of service providers. Industry
specific BPO solutions and ITO cloud integration are key areas of focus.
18%
16%
14%
12%
12%
12%
12%
10%
10%
6%
6%
6%
6%
6%
6%
6%
Capgemini
TCS
Accenture
IBM
HP
Atos
CGI
CSC
Wipro
Fujitsu
Xerox
HCL
Aon Hewitt
TSystems
Cognizant
Carillion
Utilities Clients Focus on Solutions
High BPO adoption focusing on industry-specific
solutions at a much higher rate than
the global average
ITO services outsourced slightly below
the G2000 average
Utilities maturing strategy around cloud
services increases demand for
integration with traditional IT
Infrastructure.
Cloud services seen as a foundational
element for next-generation IT
infrastructures
Cloud strategies needed in all
technology elements of a proposal
2013 Service Provider Penetration
in Momentum’s Utilities Vertical
n = 50 Companies
2014 Vertical Industry Report

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3Q14 ISG Outsourcing Index Summary and Outlook
market
market
*Contracts with ACV ≥ €4M from the ISG Contracts Knowledgebase®
22
As ISG forecast, Broader Market ACV lagged Y/Y on lower contract counts
Weakness across both the ITO and BPO markets, although ITO will likely
surpass 2013’s results but BPO continues to yield patchy results
All regions are ahead of 2013’s pace
Americas ACV was up Y/Y as large awards in Canada and Brazil supported
growth in the region
EMEA 3Q slipped as its key geographic markets pulled back; YTD sourcing
activity continues to spread geographically in the continent, especially in
France and Southern Europe
Asia Pacific slowed from record 1H14 as large awards were absent; YTD
Australia rebounded and Japan becomes noteworthy
Expect a pickup in activity in 4Q14 as we have noticed a buildup of
transaction activity likely to be awarded in next few quarters
Expect 2014 ACV to exceed 2013 by double digits, although tepid 3Q14
performance may suppress comparisons against more robust periods like
the years 2010-12
summary
outlook

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All Rights Reserved
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Learn More
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*Contracts with ACV ≥ €4M from the ISG Contracts Knowledgebase®
23
Please contact us with your questions and comments.
Paul Reynolds
Chief Research Officer
+1 508 625 2194
paul.reynolds@isg-one.com
ISG insights serving providers and market analysts
Dr. David Howie
Partner
+44 7789 771 665
david.howie@isg-one.com
Denise Colgan
EMEA and AP Media Contact
+44 1737 371523
denise.colgan@isg-one.com
Bhakti Gajjar
Cohn Wolfe for ISG
+44 (0) 20 7331 5363
bhakti.gajjar@cohnwolfe.com

24. APPENDIX: SCORE CARD FOR TCV
Third Quarter 2014

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3Q14 TCV Scorecard
Scorecard
3Q14 3Q Y/Y 3Q Q/Q YTD YTD
TCV (€B)* Change Change TCV (€B)* Change
Global Market € 18.2 -9% -17% € 61.1 15%
New Scope € 12.6 1% -14% € 40.9 23%
Restructurings € 5.6 -26% -24% € 20.2 1%
Mega-deals € 3.9 20% -30% € 12.1 26%
ITO € 13.1 -12% -21% € 45.1 27%
BPO € 5.0 -2% -6% € 16.0 -11%
Americas € 8.3 66% 15% € 22.1 32%
EMEA € 8.7 -35% -24% € 30.9 -1%
Asia Pacific € 1.2 -26% -64% € 8.1 54%
*Contracts with ACV ≥ €4M from the ISG Contracts Knowledgebase®
25
The ISG Outsourcing Index has moved to ACV as the primary measure of the
Broader Market. In transition, we will continue to provide a high-level TCV view of
the market via a Scorecard analysis.
*Contracts with TCV ≥ €25M from the ISG Contracts Knowledgebase®

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