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Communication and control
- 1. Communication skillsCommunication skills andand controlcontrol
- 2. OUTLINEOUTLINE IntroductionIntroduction How to communicateHow to communicate Ways of communicationWays of communication Barriers of communicationBarriers of communication Control through communicationControl through communication QuestionsQuestions
- 4. Communication defined •~ The most important things are the hardest to say, because words diminish them. ~ Henry fyoal
- 5. How do we communicate Written Visual • Assignment • C.V • Application Verbal Non- verbal • Interview • Presentation • Meetings
- 6. What influence does V/NV have • Words 7% • Tone 38% • Body language 55%
- 7. So what? Well What happens when you Attend a job interview Meet your tutor Meet a client Meet the parents
- 8. Get your worms right and the rest is easy When you meet people or experience things for the first time make sure that you know about them or it before the world knows Sarah kennedy
- 9. Tips for communication • Empathy • Listning • Clarify • Be alert • Silent listner
- 10. Prepare for Surprises Always follow the 7ps Proper preparation prevents pretty poor performance
- 11. Functions of communication • Control • Motivation • Emotional expression • information
- 13. Communication Fundamentals Direction: • Downward • Upward • Crosswise Networks: • Formal vs. Informal
- 14. Communication Networks Chain Wheel All Channels
- 15. HIERARCHY LEVEL Executive Director Vice President A.G.M. Manager Supervisor Forman Supervisor 3Supervisor 1 Supervisor 2 Manager Horizontal Comm.
- 17. Barriers to communication • Noise • Inappropriate medium • Assumptions/Misconceptions • Emotions • Language differences • Poor listening skills • Distractions
- 18. Hearing Vs Listening Hearing – Physical process, natural, passive Listening – Physical as well as mental process, active, learned process, a skillListening is hard. You must choose to participate in the process of listening.
- 19. Always think ahead about what you are going to say. Use simple words and phrases that are understood by every body. Increase your knowledge on all subjects you are required to speak. Speak clearly and audibly. In case of an interruption, always do a little recap of what has been already said. Always ask for clarification if you have failed to grasp other’s point of view. Repeat what the speaker has said to check whether you have understood accurately. ESSENTIALS OF COMMUNICATION Do’s
- 20. ESSENTIALS OF COMMUNICATION DON’Ts Do not instantly react and mutter something in anger. Do not use technical terms & terminologies not understood by majority of people. Do not speak too fast or too slow. Do not speak in inaudible surroundings, as you won’t be heard. While listening do not glance here and there as it might distract the speaker. Do not interrupt the speaker. Do not jump to the conclusion that you have understood every thing.
- 21. How to Improve Existing Level of COMMUNICATION? IMPROVE LANGUAGE. IMPROVE PRONUNCIATIOON. WORK ON VOICE MODULATION. WORK ON BODY LANGUAGE. READ MORE LISTEN MORE AVOID READING OR WATCHING OR LISTENING UNWANTED LITERATURE, GOSSIP, MEDIA PRESENTATION ETC.
- 22. How to Improve Existing Level of COMMUNICATION? INTERACT WITH QUALITATIVE PEOPLE. IMPROVE ON YOU TOPIC OF DISCUSSION, PRACTICE MEDITATION & GOOD THOUGHTS. THINK AND SPEAK. DO NOT SPEAK TOO FAST. USE SIMPLE VOCABULARY. DO NOT SPEAK ONLY TO IMPRESS SOMEONE. LOOK PRESENTABLE AND CONFIDENT.
- 23. Improving Body Language - Tips • Keep appropriate distance • Touch only when appropriate • Take care of your appearance • Be aware - people may give false cues • Maintain eye contact • Smile genuinely
- 24. …in the new global and diverse workplace requires excellent communication skills! Success for YOU…
- 25. ANY QUESTIONS???