The document discusses ways to evaluate business decisions including surveying employees and customers about the impact of decisions, and examining sales, profit, and absence figures. It also outlines different types of information and communication technologies that can help with decision making processes, such as using spreadsheets to make forecasts, databases to search for information, word processing and email to communicate decisions, and video conferencing and presentation software to hold meetings.

2.  Asking employees their opinions on how
well they think the decision worked
 Looking at sales and profit figures to see if
they have changed for the better or
whether they have taken a downturn
 Looking at absence rates to see if there is
an increase/decrease of people taking
days off work
 Asking customers their opinions using
surveys. The market research gathered will
provide first hand information.

3. Type of ICT How it can be used
Spreadsheets • By using spreadsheet software like EXCEL, the
managers can make forecasts using cash
budgets
• Managers can also make graphs which are useful
for comparison
Databases • Using software like ACCESS, the time taken to
search for the information is also much quicker
which allows reports to be completed much
quicker.
Word Processing • Documents can be written on software like
WORD to communicate decisions to the relevant
stakeholders.
The Internet • Research using a number of sources like
competitors websites can be completed quickly
• Decisions can be communicated quickly using
the company’s website

4. Type of ICT How it can be used
E-mail • A method of communicating written decisions at
any time or place using laptops, smartphones
etc.
Video-conferencing
• Allows meetings to take place where
consultation can take place without having to
travel long distances between offices
Presentation
Software
• Information can be displayed in a clear and easy
to read format which allows for the
communication of descisions at meetings