1. CURRICULUM VITAE
Mob : +91 98421 32172
E mail : ksshanmuganathan@yahoo.com
Address
K.S.Shanmuganathan,
No: 9 E1, 1st
Cross Street,
Joseph Nagar, Thirunagar,
Madurai - 625 006
OBJECTIVE
Obtain challenging position in busy hotel in order to apply my knowledge and experience for the hotel
Development. To in a position of where my administrative competence interpersonal skills and client
Management, benefits and enhances the effectiveness and efficiency in the delivery of solutions and affiliating
towards the growth of the organization objective.
From 08.03.2013 joined With Venus Hotel Consultants, Chennai and gained knowledge in Systematic Hotel
Operations (Pre and Post Opening), Staff Training, Budgeting, Planning and Team Management.
EDUCATIONAL QUALIFICATION
B.Sc., Degree,
Craft Course in F&B Service
PROFESSIONAL EXPERIENCE
From 26.11.15 Operations Manager
Job Responsibilities: JIWAN RESIDENCY, RAMESWARAM
-Fully responsible for all aspects of all departments.
-Support and work with all Head of Departments in all aspects of running this hotel.
-Ensure the premises are in operative condition as per category of the unit to receive & serve the guests.
Conduct regular operations team meeting with all the HOD daily / weekly to discuss routine operational
matters, sales targets, GSTS feedbacks / RSTS feedbacks and action taken for service recovery, and also any
staff issues.
-Preparing Minutes of the meeting to be sent to Consultant and MD
-Ensure SOP implementation in all departments and check the same during routine operational checks.
Consultant /MD guidance to be taken wherever required.
-Monitor the purchase / indent / requisitions of each department, the accounts receivable (collection from
debtors) and the accounts payable (payable to the vendors / suppliers etc)
-Be on available on call 24 hours a day to resolve any urgent problems on emergencies.
-Responsible for the overall management of the operation of the hotel.
-Any other duties assigned.
From 15.12.14 to 25.11.2015 F&B Manager
- A Leader and have the ability to drive a Team. Hotel ASHWA PARK, Salem.
- Lead the Pre Opening Team
- An Enthusiastic & Energetic.

2. - Involved in Pre and Post Opening Operations of the hotel
From 08.03.2013 to 30.11.14 F&B Manager
- Overlooking the Hotel's operations and ensure effective and efficient utilization Hotel JC Residency, Madurai.
of resources with feedback from guests and complete customer satisfaction.
- Having thorough knowledge in Corporate Sales and Leisure market.
- Strong understanding of customer and market dynamics and requirements.
- Able to achieve revenue & GOP targets.
- Accountable for total image of Property.
- To ensure congenial atmosphere in which employees can perform to the best of their ability.
- To successfully apply in-house marketing for the operations product in order to maximize
achievement of profitability Targets.
- Ability to exceed the Owner's expectation.
- To maintain the Brand Standard of the Hotel.
Achievements:
Food Cost: Banquets: 18%, Restaurant: 36%
Average Sales Rs: 29.5 Lakes / Month (FY 12-13)
From 19.11.2012 to 28.02.2013 Operation Manager
Hotel Kathir Palace, Madurai.
- To managing the entire hotel operations smoothly
- Reporting to M.D about rooms reservation status
- To rectify the complaints then and there implement the good suggestions given by the guest.
- To maintain good relationship with companies.
- To maintain hospitality with guests.
- To manage the hotel operations to achieve maximum profitability, ensure guest satisfaction.
- Meeting and greeting customers / Ensuring security effective
- Addressing problems and troubleshooting
Achievements:
Achieved 45% of Occupancy
From 30.01.2012 to 20.10.2012 Se. Marketing Executive
Sangam Hotels, Madurai.
- Reporting to the General Manager about restaurant
and banquet booking detail
- To maintain good relationship with companies.
- To maintain hospitality with guests.
Achievements:
Average Sales Rs: 5 Lakes / Month
Including Room & F&B outlet Sales
From 14th
June 2008 to 30.11.2011 Marketing Manager
Hotel The Metropole, Madurai.
(A Business Class Hotel)
- Joined as Marketing Executive and Promoted as Marketing Manager.
- To managing the entire hotel operations smoothly
- Reporting to General Manager about rooms reservation status and banquet booking detail
- To rectify the complaints then and there implement the good suggestions given by the guest.
- To maintain good relationship with companies.
- To maintain hospitality with guests.
- To manage the hotel operations to achieve maximum profitability, ensure guest satisfaction.
- To perform other duties and responsibilities as assigned by GM and MD.
- To planning and organizing accommodation, catering every day.
- Meeting and greeting customers / Ensuring security effective
- Addressing problems and troubleshooting

3. - Ensuring events and conferences run smoothly.
Achievements:
Food Cost: 29%
Average Sales Rs: 5.0 Lakes / Month
Room Occupancy: 45%
9th
March1998 to 31st March 2008 A Successful Entrepreneur
15th
July 1997 to 2nd
February 1998 Senior Marketing Manager,
Prasanthi Resorts, Madurai.
(A Time Share Company)
15th
March 1997 to 10th
June 1997 Restaurant Manager
- To managing the restaurant activities and Banquet activities. Hotel Mayas, Trichy.
- Reporting to the General Manager about restaurant and banquet booking detail
- To rectify the complaints then and there implement the good suggestions given by the guest.
- To maintain good relationship with companies.
- To maintain hospitality with guests.
03rd
November 1995 to 14th
January 1997 Sales officer
Hotel Mass, Pondicherry.
- To managing the entire hotel operations in Hotel Mass and Mass Clasique Beach Resort
Smoothly
- Reporting to Resort Manager about rooms reservation status and banquet booking detail
- To rectify the complaints the and there implement the good suggestions given by the guest.
- To maintain good relationship with companies.
- To maintain hospitality with guests.
- In charge for the successful operation of the Mass Clasique Bakery.
30th
December 1992 to 31St
October 1995 Steward Grade I
Hotel Guest Line Days, Thirupathi.
11th
May 1992 to 11th
November, 1992 Industrial Trainee
The Trident, Chennai.
LANGUAGES KNOWN Tamil / English
PERSONAL INFORMATION
Name : K.S.Shanmuganathan
Nationality : Indian
Date of Birth : 13.07.1970
Religion : Hindu
Sex : Male
Marital Status : Married
I hope that my profile would prove too suitable for the applied job, if I am presented with an opening.
I assure I will strive hard to achieve the targets & job requirements.
Place: Madurai Thanking You
Date: Yours truly
(K.S.Shanmuganathan)