1. Kenneth Carter
8525 E. Hampden Ave
Denver, CO 80231
(720) 431-4905
kcarter411@gmail.com
Professional Objective:
To develop a career with an organization that will utilize skills in Management, Business
Development, and Team Building to benefit mutual growth and success.
Highlights of Qualifications:
Seven years of Management experience, including a mid-level position
Competent at managing responsibilities in a high volume atmosphere
Skilled at interacting with customers and building rapport
Experienced in hiring, training, and coaching work crews
Possess excellent communication and interpersonal skills
Work Experience:
November 2015-Present Denver. CO
Secure Search
Client Advocate
Processed Service Agreements of new clients ensuring accounts are setup within the
systemto begin background screenings
Provided existing and new clients with information about gaps of coverage within their
demographic region to help better understand results
Collaborated with suppliers and integrated partners to create solutions when issues
occurred of possible false positives of an applicant’s screening
November 2008-September 2015 Denver, CO
Laser Quest
Manager
Functioned as team leader of the Crew, ensuring everyone is motivated and
productive in achieving Company standards, while personally setting an example for
high standards of service
Assisted General Manager in marketing plans, taking responsibility for special projects
including attracting specific groups and special promotions
2. Ensured optimum levels of Customer service including appropriate recording of all
reservations and delivering a “WOW” experience
Screened potential part-time Employees, conduct interviews using the Targeted
Selection™ process and make recommendations for second interviews with the General
Manager
May 2007- September 2008 Colorado Springs, CO
Village at Skyline
Server
Served more than 100 senior citizens by providing information to help food and
beverage selections
Maintained clean work environment by removing courses as completed, replenishing
utensils, and refilling water glasses
Ensured safe environment for senior citizens by adhering to sanitation and safety
policies
April 2006-April 2007 Woodland
Park, CO
McDonald's
Crew Trainer
Ensured proper food preparation by providing grill training for up to 15 crew members
Assessed the skills of crew members in customer satisfaction utilizing coaching and
communication skills
Helped new crew members with customer transactions to maintain cash accuracy
Education:
Johnson and Wales University Denver, CO
Bachelor of Science in International Business, Graduated May 2012
