1. HEATHER POWELL
13415 Rural Oak Street | Houston, TX 77034
832-443-6547 | Mrs.Powell55@gmail.com
Customer Service Manager
Resultsdrivenandcustomer-orientatedprofessional offering10yearsof customerservice experience. Highlyskilledat
relationship-buildingwithclientsandacrossorganizationsandteams;exceptional writing,presenting,andinterpersonal
communication skills. Adepttoassessingneeds,generatingoptions,andimplementingsolutions. Qualityfocusedanda
pragmaticteam player,whohasa provenrecordof enhancingthe customerandteamexperience throughknowledge,
patience,andunderstanding.Well-versedinall phasesof recruitmentandhiringinthe state of Texas,includingdefining
jobroles,assessingneededskillsandqualifications,andevaluatingcandidates.Committed toquality,organizingall
elementssurroundingmyposition,anddothiswhile remainingself-disciplinedandself-motivated. Remainvery
proficientwithall MicrosoftOffice programs(Word,Excel,PowerPoint,Publisher,andOutlook),andwill continue to
pursue myknowledge of these programsastheyprogress.
Core Competencies
Customer Service | Sound Judgments on Making Decisions | Loyal & Committed | Client Relations | Reliable | Supports
Teamwork | Process Improvement | Inventory Control | Regulatory & Safety Compliance | Communications Skills (Written, &
Public) | Problem Resolution | High Performance Standard | Employee and Labor Relations | Integrity | Takes action to
Influence Events| Enthusiasm for my job | Adaptability | Ability to withstand pressure on an on-going basis |
Career Summary
Highlights:
 Streamlinedstandard operatingproceduresforboththe accountingandHumanResource departments.
 Ensuredefficientandsmoothoperationsthroughdevelopingandmaintainingstrongcommunicationwithteam
members.
 Extensive experience inrecruiting,hiring,andtrainingCustomerService Representatives.
 Experience workingwithadiverse population,bothinpersonandinanonline environment.
 Experiencedmanagingprojectsfromthe requirementsgathering,andneedsidentificationphase throughto
completion
Profile:
 Managed scheduledandmonitoredprojecttimelines;promotedproductivityandcontrolledinventory.
 Carefullyproofreaddocumentsfortypographical errorsandimage correctionsbefore print.
 Focusedonprovidingcustomerservice onadailybasisforall incomingrequests.
 Heldoperationsaccountable forstart-and-end-of-dayprocedurestoensure discrepancieswere handled
promptlyandefficiently.
Employment History
Curtiss-WrightCorporation| Houston, TX | Accounting Manager, HR Manager, & Customer Service Manager 2010-Present
Hilton Houston Southwest| Houston, TX | Sales Account Manager, Reservation Analysis Manager 2009-2010
PreferredCorporate Housing | Houston, TX | Nationa Account Executive 2008-2009
Hilton Houston Southwest| Houston, TX | Sales Account Manager 2005-2008
KelseySeybold– NASA Facility| Houston, TX | Medical Records Manager 2003-2004
Education
Southwest Texas State University - Mass Communication: Marketing
Aug. 1998 – June 2003