Theresa Graham is seeking a position that utilizes her 5 years of customer service and office administration experience. She has strong communication, organizational, and problem-solving skills. Her resume highlights employment history in customer service, dispatching, billing, and office administration roles for various companies. Her greatest accomplishments include being trusted to independently run office operations and learning new skills quickly.

1. THERESA GRAHAM
526 Hemmingsen St| Plano, Illinois. 60545 | 630-777-4025 | tgraham1979@yahoo.com
OBJECTIVE
To work in a growing company in a position where the blend of my 5 years customer service and
office administration experience can help in maximizing the profit of the company. I would like to take
advantage of my potential and sense of obligation for fulfilling the goals of the company.
SUMMARY
Friendly appearance, helpful attitude, as well as good interpersonal skills, apart from good problem
solving skills and good telephone skills, are some of the skills which will help me in realizing my
potential and performing my duties, as per the expectations of your company. Professional demeanor
and the ability to work responsibly are some other major features, which will assist me in this
company.
SKILLS PROFILE
- Analytical thinking, planning
- Strong verbal and personal communication skills
- Accuracy and Attention to details.
- Organization and prioritization skills.
- Problem analysis, use of judgment and ability to solve problems efficiently.
- Proficient with Microsoft Office 2007, Excel, Word, and PowerPoint
EMPLOYMENT HISTORY
Acton Mobile, Maple Park, IL. 08/08/15-02/23/15
Primary Responsibility:
 Customer Service ; scheduling service calls, communicating with the customer for deliveries, pickups
and service calls, answering customer questions, Scheduling delivery appointments, Scheduling pickups ,
Assisting sales with customers, Answering emails and emailing customers and venders, Handling
customer complaints, Troubleshoot service calls with customers prior to scheduling the service call for
technician, follow up on service calls.
 Dispatching; scheduling the techs for service calls and giving them the paperwork needed. Dispatching
to the driver the pickup and deliveries and make sure he has all the paperwork. Dispatching to venders
for pickups, deliveries or relocation of trailers. Communication with all the parties involved for details
regarding the pickup, deliveries, service calls
 Billing; Issued customer credits, Additional bills and invoices. Customers had a question regarding their
billing I looked up invoices to help them or send them to them. Issued PO to the vender after
dispatching a service call, pick up or delivery to them.
 Had to scan everything into the billing system to be able to track it if questions came about. Had to
assist with our billing system to clean up invoices from venders. Order shop supplies.
My greatest accomplishment was the ability to learn so much in such a short period. I was able to do
work duties other customer coordinators within the company could not do. My manager relied on me
to do a lot because he could trust me and know I would do it accurate. I push myself to learn
something new every day and I was able to through working closely with my techs and ask questions
so I could better assist the customers and possibly be able to save on a service call and be able to
help customers with my knowledge.

2. Moran Transportation, Elk Grove Village, IL. 08/15/2013 -Recent
Primary Responsibility:
 Customer Service; answering phones, tracking customer shipments,
Taking pickups for shipments, arranging appointments for deliveries,
Taking customer complaints, communicating with other transportation companies
for delivery statuses and arranging pickups with them, answering emails. When
customers call in with shortages I have to help resolve it.
 Billing; creating bills out of the bill of ladings for when shipments come in
 Filer; keeping track of all the manifest going into other transportation companies
and coming in. Have to scan all the reports in and enter them into our system. File
all manifest as they come in and go out. Scan delivery receipts after drivers bring
them back in.
 Dispatch; communicate with the drivers if there are any problems or if they need
directions to a pick up or delivery. Print up their manifest before they leave with
each truck load full of shipments
My greatest accomplishment is able to learn so much in such a small time. A customer wrote on a
review site that we help her so much getting her shipment to her after we thought we could not due
to the weather.
Raven Exteriors, Glendale Hts, IL.
Primary Responsibility:
 General office; Answering phones, faxing, filing,
answering emails
 Appointment setter; Scheduling jobs, Checking on job
status, providing estimates
 Billing; Billing the customer when jobs are complete,
taking in payments and paying for materials
 Customer Service; Providing answers to customers
and resolving problems that aroused
Beaver Packaging and Crating, Bensenville, IL
03/2010-07/2013
Primary responsibility:
 Customer Service - Quotes and Estimates, Schedule Package pick-ups , and Schedule on-site jobs, Order
Materials (Office and Jobs), Assist Customer in Product Details and General
Questions
 Offices Administration – Accounts Payable , Accounts Receivable, Payroll Submission and General Office
Duties, Answering Emails,
 DG Certification, Importing and Exporting Ocean Containers
 Collection Calls and Collection Of funds

3. My greatest accomplishment at this job was that over a year in a half I was given three pay raises and trained in
every aspect of the office and location. I was hired as just a receptionist and within just two months they started
cross training me to do more. Was hired as part time and was given more hours as the responsibilities grew. For
about three months corporate trusted me to run the office until they could hire a manager which when they did I
trained. After about six months my manager would allow me to transfer the work lines to my cell phone so I could
work from home as long as my office responsibilities were finished. In this position it gave me a reward feeling
knowing I could prove myself and be allowed to grow.
Bedding Experts, Carol Stream, IL 3/1998-07/2003
Primary responsibility:
 Customer Service
 Sales
 Schedule pickups and deliveries
 Office
My greatest accomplishment at this job was I was hired on as a floater. After three months they trained me as an
assistant manager to two of the locations I went between which allowed me to build a bond with my customers
and they could return knowing they were dealing with the same person which I believe in sales is important. I was
also allowed to travel less and be trusted to run a store with limited contact with my manager.
THL Exteriors, Glendale Hts, IL 5/1994-3/1998
Primary responsibility:
 Customer Service - Quotes and Estimates, and schedule jobs
 Offices Administration – Order Materials (Office and Jobs), Accounts Payable , Accounts Receivable,
Payroll and office duties
 General off duties
My greatest accomplishment at this job was when I started this job I was limited to the hours could do due to
school. When I stated this job it was to build a financial freedom and for credits in school but after I started I
realized it was so much more. As I was going to school I was also working. As my high school year got closer to
graduation I had fewer classes which allowed me to work more hours and also learn more. Right out of high
school I was taught to be the manager of the office and had limited contact daily with my manger. This job taught
me to work hard for what you want.
EDUCATION:
University of phoenix
2010 – 2011
Capella University
2011-Recent
References : Upon request